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ShipBob Review

ShipBob
Our score: 9.1 User satisfaction: 97%

What is ShipBob?

ShipBob is a modern and innovative e-commerce fulfillment provider. The platform promises to combine your e-commerce portal, inventory management, and control of orders all in one place. That means the system can be your logistics partner that can effectively manage all aspects of your business, from inventories to delivery. It is ideal for small and medium-sized shops with limited manpower.

The platform makes it easy to fulfill your customers’ orders by partnering with a network of centers across different states. It can strategically assign orders on various fulfillment centers based on the location of the customer. ShipBob also automatically finds the quickest and most cost-effective delivery methods for each order.

The system also includes an intuitive dashboard so you can monitor your stocks and inventory in real-time. You can use various tools to replenish your supplies ahead of orders. This means you will never miss any sales opportunities due to products being out of stock.

ShipBob’s innovative and smart delivery system and distributed fulfillment centers will allow you to offer 2-day shipping to your customers. You can easily track each delivery right on the system so you can ensure that your customers receive their products.

The platform easily integrates with most popular e-commerce shops. Installation is quick and straightforward. Your database of products is synced between your store and ShipBob in real-time. The two-way communication between your online shop and ShipBob makes monitoring your inventory and orders efficiently.

ShipBob offers customized platforms and services for each customer. If you want to explore various options and solutions, you can contact the company for a quote.

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Overview of ShipBob Benefits

ShipBob takes a modern approach to order fulfillment. The company provides complete tools so you can manage your inventory and stock, control orders, and monitor shipments.

Here are some of ShipBob’s benefits:

Efficient Inventory Management Across Distributed Inventory

ShipBob provides software with an intuitive dashboard so you can manage your inventory across different fulfillment centers. The company owns and operates centers across different states for efficient delivery. Their system will help you strategically split your inventory, depending on various demands. It will automatically select the right warehouse and delivery carrier that will deliver the fastest turnaround time at the best price. This will allow you to offer same-day and two-day delivery to your customers. 

Easily Manage Orders and Returns 

The platform allows you to track and manage orders from the moment the customer clicks the checkout button until they receive their products. You can easily see a big-picture view by filtering orders by status, locations, and more. Also, you can search for specific orders, and even monitor the order’s progression in real-time, complete with appropriate time stamps. The system also allows you to change details post-purchase for your direct-to-customer and wholesale shipments.

You can keep your customers updated about the whereabouts of their orders by automatically sharing tracking information. Furthermore, it is easy to map your store’s shipping options to ensure efficiency throughout the whole process. 

Because ShipBob is an end-to-end fulfillment provider, it also offers return management right in the same software. Your customers can initiate returns and receive confirmation quickly. Additionally, you can automate your whole returns processes, which allow customers to generate their own return shipping labels and track the return in real-time.

Integrated Service On Different E-commerce Platforms

ShipBob aims to make e-commerce operations as easy as possible for merchants. You can integrate the software with various e-commerce platforms such as eBay, Shopify, BigCommerce, WooCommerce, and Amazon. It provides two-way communication, so your orders and inventory are always in sync among multiple systems. That means you can import orders and send information back and forth. Additionally, the platform provides reorder notifications, so you’ll know when your stocks are about to run out. You can also create product bundles for promotions, initiate inventory transfers, and more.  

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Overview of ShipBob Features

  • E-commerce integrations
  • Inventory management
  • Distributed inventory
  • A network of fulfillment centers
  • Same-day shipping
  • Two-day shipping
  • Order management
  • Return management
  • Delivery management
  • Standard order packaging
  • Discounted shipping rates
  • Customer support
  • Reporting and analysis
  • Product warehousing
  • On-site customer success representatives
  • International shipping
  • Warehouse kitting
  • Wholesale and B2B orders
  • Fulfillment by Amazon (FBA) preparation services
  • Delivery tie-up with FedEx, UPS, DHL, and United States Postal Service

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies

ShipBob Position In Our Categories

Because businesses have special business-related wants, it is only reasonable that they avoid going for an all-in-one, ideal software product. Regardless, it would be almost impossible to try to find such application even among sought-after software solutions. The sensible step to do can be to list the numerous key aspects that necessitate inspection such as essential features, costing, technical skill capability of staff members, organizational size, etc. The second step is, you must conduct the research comprehensively. Browse over some ShipBob review articles and check out each of the applications in your list more closely. Such well-rounded research ascertain you avoid poorly fit software solutions and subscribe to the one which offers all the aspects your company requires.

Position of ShipBob in our main categories:

TOP 20

ShipBob is one of the top 20 eCommerce Platforms products

It's important to note that hardly any software in the Inventory Management Software category is a perfect solution able to match all the goals of various business types, sizes and industries. It may be a good idea to read a few ShipBob Inventory Management Software reviews first as some software can dominate just in a really narrow group of applications or be designed with a very specific type of industry in mind. Others might function with an idea of being simple and intuitive and therefore lack complex features needed by more experienced users. You can also find solutions that cater to a broad group of customers and give you a rich feature base, however that frequently comes at a higher price of such a software. Be certain that you're aware of your needs so that you buy a software that has all the features you look for.

How Much Does ShipBob Cost?

ShipBob Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are ShipBob pricing details?

ShipBob Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ShipBob provides customized services and order fulfillment. The company recognizes that each business is unique. Their tech-first approach to order and fulfillment is flexible and ready to accommodate any type of enterprise. If you have specific needs, you can contact one of ShipBob’s experts for a price quote.

User Satisfaction

Positive Social Media Mentions 92
Negative Social Media Mentions 3

We know that when you make a decision to buy a Inventory Management Software it’s crucial not only to see how professionals rank it in their reviews, but also to check whether the actual people and companies that bought these solutions are indeed satisfied with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and ShipBob reviews across a vast range of social media sites. The data is then featured in a simple to digest form showing how many customers had positive and negative experience with ShipBob. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.

Video

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for ShipBob?

ShipBob integrates easily with many e-commerce platforms in just a few clicks. You can use multiple channels or one exclusive store to connect to your ShipBob account. In just a few steps, you can integrate the software with eBay, Amazon, BigCommerce, Shopify, and WooCommerce. The system includes two-way communication with third-party platforms which means you can easily import orders and send data back for real-time syncing.

ShipBob User Reviews

ShipBob average rating:

Average score
4.9/5 (14 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

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The most favorable review

Alexandrea

PROS: This is a platform that we strongly recommend to all our e-commerce clients. That is because of the quality and speedy 3PL services that ShipBob provides. It helps our clients to survive their market competition, regardless of their business size. It helps us avoid seeing our clients closing their businesses because of steep shipping and other requirements that are demanded by Amazon.

CONS: I can’t spot any problem with ShipBob. It is a terrific technology and service that delivers everything that it has pledged to do.

Reviewed 5 years ago

Read full review >

The least favorable review

Jackson

PROS: We’ve got no regrets after getting ShipBob to cover our 3PL demands. They help in providing quality service to customers, they’re always up round the clock, and they listen to our suggestions and comments for improvements. All our customers only need to wait for the least possible time before their order arrives since we’ve learned how to optimize the use of ShipBob warehousing and shipping services. In addition, they have a wonderful customer service that is always ready to assist us in solving some problems. They’ve boosted the UI of their software to provide better services too.

CONS: At first, we’ve found it difficult to get in touch with different teams through ShipBob. But we’ve eventually learned how to use it properly.

Reviewed 4 years ago

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More reviews from 14 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

ShipBob is wonderful to work with

Read full review >
Aracely
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 03.12.2021 Company Size: 11-50 Employees Industry: E-Learning

PROS: ShipBob is made up of wonderful people who are seeking to improve all the time. They make sure that all available solutions would be synced and enjoyed by their clients.

CONS: We do not have anything to dislike about ShipBob tool and its services. Everything is great, and we’ve proven that ShipBob is really a remarkable solution.

What do you think about this review?

Great Poor

Suitable for an e-commerce business

Read full review >
Christelle
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2021 Company Size: 1-10 Employees Industry: Retail

PROS: E-commerce is continuously scaling as time pass by, that’s why it’s best for a piece of technology and its services to improve along with the changes. ShipBob is stellar in coping up with such demand for a constantly improving platform for an e-commerce shop, which is a value that other options don’t offer. I enjoy having a growing professional relationship with the staff of ShipBob too.

CONS: ShipBob looks very sophisticated for a simple online shop. Some features that would streamline key processes would be a great addition to ShipBob. This problem is not that a big of a deal for us, though.

What do you think about this review?

Great Poor
Show More User Reviews (14)

ShipBob is reliable, suits our business

Read full review >
Jackson
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.08.2021 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness

PROS: We’ve got no regrets after getting ShipBob to cover our 3PL demands. They help in providing quality service to customers, they’re always up round the clock, and they listen to our suggestions and comments for improvements. All our customers only need to wait for the least possible time before their order arrives since we’ve learned how to optimize the use of ShipBob warehousing and shipping services. In addition, they have a wonderful customer service that is always ready to assist us in solving some problems. They’ve boosted the UI of their software to provide better services too.

CONS: At first, we’ve found it difficult to get in touch with different teams through ShipBob. But we’ve eventually learned how to use it properly.

What do you think about this review?

Great Poor

Quick shipping with worldwide services

Read full review >
Rosalind
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 14.07.2021 Company Size: 1-10 Employees Industry: Internet

PROS: Completely covers our 3PL needs. This helps us save a lot of time and effort that we can spend on scaling our primary business operations.

CONS: ShipBob should improve the looks of its platform’s UI. It looks outdated. Although, it doesn’t affect the tool’s functionalities and efficiency at all.

What do you think about this review?

Great Poor

Trusty 3PL services for our business

Read full review >
Claudia
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.07.2021 Company Size: 11-50 Employees Industry: Food & Beverages

PROS: ShipBob has provided us excellent service through our partnership. Linking it to Shopify and Amazon is pretty easy, and it always ships items instantly at the right time. We also leverage the analytic feature for strategizing our inventory. ShipBob also has warehouses or fulfillment centers in various areas, which is great for minimizing operational expenses and damages for the shipping. All processes are convenient to complete without any headaches too.

CONS: Based on my experience with using ShipBob, this platform really has no flaws. All work seamlessly. Plus, they have great customer support that can assist us anytime, regardless of what related problem we bring to them for solving.

What do you think about this review?

Great Poor

ShipBob works well for small enterprise

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Rita
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.06.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Everything is easy with ShipBob! Navigating its UI and using its features are incredibly smooth. Syncing the tool with my accounts on Amazon and Shopify is seamless too, as well as the experience of migrating my inventories to Amazon. I’ve stumbled on some issues when I began using ShipBob, but its email customer support has helped me sort out such problems.

CONS: I don’t dislike anything about ShipBob. I’m positive that it would remain a great platform as well.

What do you think about this review?

Great Poor

Our e-commerce clients love ShipBob

Read full review >
Alexandrea
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 20.05.2021 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: This is a platform that we strongly recommend to all our e-commerce clients. That is because of the quality and speedy 3PL services that ShipBob provides. It helps our clients to survive their market competition, regardless of their business size. It helps us avoid seeing our clients closing their businesses because of steep shipping and other requirements that are demanded by Amazon.

CONS: I can’t spot any problem with ShipBob. It is a terrific technology and service that delivers everything that it has pledged to do.

What do you think about this review?

Great Poor

Solves our shipping demands

Read full review >
Luisa
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.04.2021 Company Size: 11-50 Employees Industry: Others

PROS: First, it is noticeable that ShipBob has a seamless and superb user panel that lets us enjoy a great user experience. And second, ShipBob solves all our 3PL and fulfillment or shipping service demands!

CONS: ShipBob gives us no worries at all. They meet our needs for 3PL and fulfillment services professionally.

What do you think about this review?

Great Poor

Fully revolutionized our business through quality fulfillment

Read full review >
Meda
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.01.2021 Company Size: 1-10 Employees Industry: Consumer Goods

PROS: Had a smooth onboarding experience especially with their professional and friendly staff. Everything is convenient, including the experience of scaling our business significantly. That’s because ShipBob lets me manage my business as an owner, which is key for us to hop on larger projects and deals. Gone are the days when I need to manually package our items and make them ready for shipping. Those inconveniences have pulled me away from the bigger overview of improving our business. But with ShipBob, everything is great, and I don’t have any regrets. Other owners should really start using ShipBob too.

CONS: They really have lightning speed when shipping items. That’s a huge advantage, but it sometimes makes me fail to update an incorrect address of an order before it goes out. A better system or solution for such a concern would be wonderful. Of course, an ideal solution shouldn’t affect their great shipping speed.

What do you think about this review?

Great Poor

Efficient solution for shipping

Read full review >
Maia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.01.2021 Company Size: 11-50 Employees Industry: Retail

PROS: Impressive speed when shipping any items at any given time. The support service is also very wonderful. I can easily get in touch with them and get instant help. These are the main reasons why I have stayed with ShipBob for many years.

CONS: There are moments when they lose track of some items or packages. Although, this only happens in very small instances. And in all of those mishaps, their support team is there to solve such problems.

What do you think about this review?

Great Poor

Established great business relationship with ShipBob

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Lonny
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.10.2020 Company Size: 1-10 Employees Industry: Food Production

PROS: We’ve built an ever-growing business relationship with ShipBob, as well as with its great professional staff. The reports that they submit to us are helpful when making crucial decisions for the advantage of our company. Moreover, the assigned account manager to us really listens to our inputs; helping them to satisfy our needs through flexible solutions. They’re really revolutionizing our business!

CONS: ShipBob is a continuously scaling company. Therefore, we often experience some problems while ShipBob and our company improve along the way. But kudos to them because of their unfaltering services to us.

What do you think about this review?

Great Poor

Has improved our US shipping experience

Read full review >
Keegan
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2020 Company Size: 11-50 Employees Industry: Food Production

PROS: We’re trusting ShipBob for some time and it is giving us an awesome client experience. We receive a great overview from our US national shipping, and it assures our items would be shipped at the right time from proximate storage. It allows us to manage all our stocks more efficiently, as well as it offers reasonable shipping price deals. Moreover, ShipBob continuously grows the number of their warehouses nationwide, which means we get more options of locations where our items would be stored and where it would originate before shipping. Lastly, ShipBob support personnel are great people who always help us in terms of customer and logistic queries.

CONS: they should improve the overview that they provide to sellers in terms of the expiration dates of items in their warehouses. However, I’ve received some notes that they’re already working on such feature. That should boost our experience with ShipBob drastically.

What do you think about this review?

Great Poor

Lifts the 3PL workload off my shoulders

Read full review >
Ramiro
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 03.10.2020 Company Size: 1-10 Employees Industry: Apparel & Fashion

PROS: This is the best 3PL solution that I’ve found for my e-commerce store. Working with ShipBob helps me save a lot of time for shipping, as well as focus on many other essential points for boosting my business. I can even say that ShipBob would be capable of handling my 3PL demands even when my business grows by a few folds.

CONS: All users should keep their ShipBob tool up-to-date. Meaning, they should be notified when a new update becomes available. Thankfully, the ShipBob user support never fails in helping us when needed.

What do you think about this review?

Great Poor

Makes shipping super convenient for my business

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Alena
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 14.09.2020 Company Size: 1-10 Employees Industry: Retail

PROS: This tool is very convenient to use, and we have easily synced it to our accounts in e-commerce giants on the web. It instantly puts an item on the way as well; generally in less than a day after an order is completed. They ship items early in the morning when an order is completed late on the previous day. Moreover, the tool lets me generate reports, which are helpful in determining the amount I spend on shipping charges. It is great for helping me distribute all my inventories to different warehouses properly too. And yes, I love how it works with NoIssue. I love that they put a couple of NoIssue stickers on each of my items to be shipped.

CONS: Nothing to complain about ShipBob. This greatly satisfies my need for fulfillment or a 3PL platform that is convenient to use. It also has a competent team of staff who can store, prepare and ship out all my items accordingly. This helps me put more effort into promoting my business, boosting my brand, gaining more leads as well as maintaining a community among other essential business tasks.

What do you think about this review?

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ShipBob user reviews

ShipBob is wonderful to work with

Read full review >
Aracely
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 03.12.2021 Company Size: 11-50 Employees Industry: E-Learning

Suitable for an e-commerce business

Read full review >
Christelle
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2021 Company Size: 1-10 Employees Industry: Retail

ShipBob is reliable, suits our business

Read full review >
Jackson
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.08.2021 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness

Quick shipping with worldwide services

Read full review >
Rosalind
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 14.07.2021 Company Size: 1-10 Employees Industry: Internet

Trusty 3PL services for our business

Read full review >
Claudia
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 01.07.2021 Company Size: 11-50 Employees Industry: Food & Beverages
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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