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Square Review

Square
Our score: 9.0 User satisfaction: 97%

What is Square?

Square is a point-of-sale (POS) application designed to provide businesses with a reliable and fast POS system. It enables you to take payments using your iOS or Android devices and can be implemented on the counter or on-the-go. The system comes with a free downloadable software plus a Square magstripe reader, allowing payments via debit and credit cards. It also comes with real-time sales and inventory tracker, as well as item management platform.

The easy to set up and simple to use POS is built to help get your staff up and running quickly. It lets you drag and drop items and categories, customize your items grid, and bring popular items front and center. With the system, customers can choose between digital (email or text message) and printed receipts. Its open tickets and split tender feature keep tabs open to let your customers pay when it’s convenient as well as split a tab by cards or take payments multiple ways.

Square gives you the ability to manage inventory such as changing item details like price, name, or quantity in real time. Likewise, it allows you to manage employee access to data with employee passcodes and keep an eye out on who sold and refunded what. Furthermore, Square’s POS system lets your employees clock in and out right at your point of sale. Every transaction is linked to an employee, thereby speeding up reconciling tips and commissions.

You can handle multiple locations from one account, letting you edit your menu, employee timecards, and prices for different locations from anywhere, all through your Square Dashboard. You get reporting functions that can filter reports by employee, location, and POS device, and generate revenue-per-labor-hour reports so that you can see your business’ financial performance.

Square is transaction-based, meaning you will be charged a certain percentage for every tap, dip, or swipe (representing your customer’s payment via credit card or mobile device) in your POS device (tablet or smartphone with Square magstripe reader or POS terminal with Square contactless reader).

Overview of Square Benefits

Simple and Powerful

Download the free app and easily install it in your device. Its drag and drop functionality provides ease of operation in organizing and moving items, products, and categories. The ticket management feature can keep tickets open to let you create, save, and add to orders with a touch. The ease of use of the software ensures that users instantly implement it right off the bat and immediately reap the benefits.

Paperless Transactions

Undertake quick and paperless transactions by accepting payments using Android and Apple smartphones and tablets. Square also automatically stores digital receipts, manage inventory, and generate sales reports.

Intelligent Reports

Square can generate feedback via intelligent reports and valuable analytics, giving you insights on your operations and help you come up with better business decisions. You get to run your business in real time and keep tab on your sales, customers, and more.

Manage Inventory Anywhere

Simply sign in to your free Square Dashboard from any computer and manage your inventory from anywhere. You can download reports on current inventory, update inventory quantities in bulk, receive daily stock alert email, and quickly import thousands of products with CSV spreadsheets.

Easy Email Marketing

Square can send automated email campaigns for you to help you send more targeted messages at the right time. You can set up welcome emails, birthday offers, and more, to build better customer relationships. The system lets you create new customer profiles at the point of sale to build your directory, and provides customizable email templates and a distribution list that lets you go from idea to sending email campaigns in minutes.

Extensive Integration

Square POS can extend its functionality by seamlessly integrating with dozens of apps for accounting and tax, ecommerce, other POS systems, inventory, invoices, employee management, booking and scheduling, among others. In addition, you can create your own custom apps and solutions for your business with the Square Connect API.

24/7 Support Center

You can contact Square by phone or email for any queries and issues or you can visit its support center which is open round the clock where you can find tons of POS tips, FAQs, articles, guides and videos. There is also a seller community where you can collaborate and learn from your fellow sellers.

Overview of Square Features

  • Employee management
  • Email marketing
  • Pay, tip, and sign right on your device
  • Invoice sending and tracking
  • Product customization
  • Send receipts via email or text message
  • Discounts and refunds
  • Real-time sales data and history
  • Real-time inventory
  • Reporting and analytics
  • Compatible with POS hardware
  • Customer feedback
  • Customer profiles
  • Integrated payment processing
  • Square API
  • Integrations

Square Position In Our Categories

Knowing that companies have special business requirements, it is only prudent that they avoid adopting an all-encompassing, “perfect” software. However, it is almost impossible to try to discover such application even among well-known software solutions.
The right thing to do should be to shortlist the several key functions which merit analysis like key features, budget, technical skill capability of staff, organizational size, etc. Thereafter, you should double down on the product research through and through. Read some Square analyses and scrutinize each of the solutions in your shortlist in detail. Such detailed product investigation ascertain you avoid mismatched software solutions and subscribe to the one that meets all the aspects you require company requires in growing the business.

Position of Square in our main categories:

TOP 5

Square is one of the top 5 Mobile Payment Systems products

TOP 20

Square is one of the 20 Sales Software products

Square is also listed in the following subcategories:

There are trendy and widely used solutions in each software category. But are they automatically the best fit for your company’s unique wants? A market-leading software application may have thousands of users, but does it present what you require? For this reason, do not blindly shell out for popular systems. Read at least a few Square POS Software reviews and think about the factors that you want in the software such as the cost, main tools, available integrations etc. Then, select a few apps that fit your requirements. Try out the free trials of these platforms, read online opinions, get information from the seller, and do your research systematically. This exhaustive groundwork is certain to assist you choose the most excellent software solution for your firm’s specific needs.

How Much Does Square Cost?

Square Pricing Plans:

Free Trial

Square

2.75% per card swipe

Square for Retail

Starts at $60/location/month +2.5% charge + $0.10 per swipe

Square provides for free its POS app and Reader for Magstripe which plugs into your iOS and Android devices. It charges you 2.75% of the amount of payment of your customer per swipe for Visa, Mastercard, Discover, and American Express. You can also opt to buy for $49 the Reader for Contactless and Chip, which also applies the same charge for every insert/dip of major credit cards or tap of smartphone (mobile payment) of your customer.

If you need more advanced tools, you can upgrade anytime to the Square for Retail plan that offers a monthly subscription. Pricing starts at $60/location per month and 2.5% charge plus $.10 per tap, dip, or swipe.

User Satisfaction

Positive Social Media Mentions 190
Negative Social Media Mentions 5

We realize that when you make a decision to buy POS Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Square reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Square. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Square Comparisons

Square user reviews

Everyone should start using this POS software

Read full review >
Lori
5/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.08.2019 Company Size: Industry: N/A

A tool built for everyone’s convenience

Read full review >
Alexandro
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.07.2019 Company Size: Industry: Retail

I can bring payments wherever I go.

Read full review >
Brett
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Food Production

Managing small transactions for goods while on the road is easy.

Read full review >
Adam
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.09.2018 Company Size: 1-10 Employees Industry: Facilities Services

Square is great tool for credit card processing

Read full review >
William
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Automotive

What are Square pricing details?

Square Pricing Plans:

Free Trial

Square

2.75% per card swipe

Square for Retail

Starts at $60/location/month +2.5% charge + $0.10 per swipe

Square provides for free its POS app and Reader for Magstripe which plugs into your iOS and Android devices. It charges you 2.75% of the amount of payment of your customer per swipe for Visa, Mastercard, Discover, and American Express. You can also opt to buy for $49 the Reader for Contactless and Chip, which also applies the same charge for every insert/dip of major credit cards or tap of smartphone (mobile payment) of your customer.

If you need more advanced tools, you can upgrade anytime to the Square for Retail plan that offers a monthly subscription. Pricing starts at $60/location per month and 2.5% charge plus $.10 per tap, dip, or swipe.

What integrations are available for Square?

Square integrates with the following business systems and applications:

  • Vend
  • TouchBistro
  • SuitePOS
  • Aireus
  • Franpos
  • Lavu
  • Weebly
  • Wix
  • WooCommerce
  • BigCommerce
  • GoCentral
  • Square for Magento
  • Ecwid
  • ShipStation
  • 3dcart
  • Drupal Commerce
  • Zen Cart
  • OpenCart
  • Unbound Commerce
  • Mercato
  • Zoho Books
  • Commerce Sync
  • Tax Jar
  • SHOGO
  • Enterpryze
  • Kashoo Accounting
  • ONE UP
  • Xero
  • Intuit QuickBooks Online
  • Sage Live
  • Hurdlr
  • Davo Sales Tax
  • LumaTax
  • Bench
  • Shopventory
  • Stitch Labs
  • MarketMan
  • DEAR Systems
  • DigitalPour
  • Sku IQ
  • Chargify
  • Tave
  • Breezeworks
  • Worksmith
  • Jobber
  • Hiveage
  • 17hats
  • Dubsado
  • invoiceBerry
  • Fresh KDS
  • PeachWorks
  • SimpleOrder
  • BentoBox
  • Homebase
  • When I Work
    Deputy
  • TSheets
  • Humanity
  • ZipRecruiter
  • 7Shifts
  • IFTTT
  • SumAll
  • Control
  • Dor
  • SimpleTix
  • Brushfire
  • TicketSocket
  • Starboard Suite
  • Cognito Forms
  • Jotform
  • Checkfront
  • Schedulicity
  • Acuity Scheduling
  • Wix Bookings
  • Booxi
  • eHealth

Square average rating:

Average score
5/5 (15 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Fannie

PROS: Square is simple, intuitive and straight forward retail sales solution. With this tool we can easily upload and manage products. It provides options for charging, monitoring and reporting salers which is highly effective solution.

CONS: I started using Square as mobile retail tool for external sales purposes, it is great for this one but the problem is that desktop app can be updated and you can add some features on that app but you cannot have those features on mobile app.

Reviewed 2 years ago

Read full review >

The least favorable review

Garrett

PROS: Square offers everything we need for our small business. And what I mean by everything are features like: Inventory management, Invoicing, POS, Cash management, Payroll and Time clocks, and online purchasing. It has lot of bells and whistles for even minimal entry cost.

CONS: Most things are covered but there are few things that aren’t covered by the product’s functionality. The process of getting support for upgrading functions is slow and some what frustrating. Also, if you want to get every function so you can run your business successfully you have to pay huge amount of money.

Reviewed 2 years ago

Read full review >

More reviews from 15 actual users:

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  • Most positive
  • Most negative

Everyone should start using this POS software

Read full review >
Lori
5/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.08.2019 Company Size: Industry: N/A

PROS: Paying in cash is starting to be a thing of the past now, and Square has helped me keep up with this new trend. Not only has it allowed me to conduct transactions online—whether via phone or my PC—but it has also helped me track my business’ growth through reports. Maintaining payroll and managing inventory is now so much easier with it in use too!

CONS: Square has done a great deal for my business. Although you’d have to pay a rate for its more premium features, I’d say that it's worth the investment.

What do you think about this review? Great Poor

A tool built for everyone’s convenience

Read full review >
Alexandro
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.07.2019 Company Size: Industry: Retail

PROS: Now I can say that I offer my customers, not just the best items in the market but also peace of mind. They no longer have to carry around wads of cash to do their shopping. All they have to do is to transfer money from their phone to our system and that’s it, they go home with their items on hand and we have just successfully done our business. And that is what Square offers: convenience and peace of mind, not just to the business owners but also to their clients. I can even send invoices through Square. It really is a tool built for convenience!

CONS: Square takes home quite the cut from my sales though. The transfer and processing rates can be quite steep.

What do you think about this review? Great Poor

I can bring payments wherever I go.

Read full review >
Brett
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.10.2018 Company Size: More than 100 Employees Industry: Food Production

PROS: Thanks to this tool, I'm capable of running a full-time travelling company. The mobile app isn't just great for catering to credit card payment, but I'm also capable of issuing e-receipts for both checks and cash. I'm able to log all of my sales in one medium.

CONS: I had a hard time minimizing fees when charging directly to a card. It would be better to have transparency with customers and showing them the kind of fees I'll be charging. At the same time, I have no intention of including a convenience fee as an "item" within the shop I run.

What do you think about this review? Great Poor

Managing small transactions for goods while on the road is easy.

Read full review >
Adam
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.09.2018 Company Size: 1-10 Employees Industry: Facilities Services

PROS: I like the fact that I can always opt to selling my own goods. The app can even be operate offline. This makes it convenient when travelling to certain places that lack adequate cell reception. At times, I do impromptu events. So, if it happens I can't have cash on hand, Square can make things happen so I won't have to lose out on ym current customers.

CONS: I was hoping there was some way to showcase to customers the fee charged for making use of the tool. I'm constantly explaining that the additional charges is in the form of a convenience fee. It would've been great to see such instance to itemized similar to taxes.

What do you think about this review? Great Poor

Square is great tool for credit card processing

Read full review >
William
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.08.2018 Company Size: More than 100 Employees Industry: Automotive

PROS: Square is easy to use and it makes the processing credit card simple and quick. I’m fascinated of the speed of the chip reader because it is super fast. It provides me with daily reports and they make the whole accounting process easier. Also, its support team is highly helpful and responsive, they helped us through every step.

CONS: They could make the system compatible with other tablets or they could make the online interface to process cards.

What do you think about this review? Great Poor

This is simple and easy to use solution for managing your receipts and payments

Read full review >
Alexandra
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.05.2018 Company Size: 11-50 Employees Industry: International Affairs

PROS: This is easy to use tool and it is extremely simple to set up. It has free website with designing functions. It offers free reader, linking across multiple devices and inventory capability. It allows you to do coupons on the ship and to set shippong costs.

CONS: There is no swipe option and I had to input few cards manually.

What do you think about this review? Great Poor

Square makes my job easier and it saves me lot of time

Read full review >
Justin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.05.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: I like that I can use Squad mobile app on my device and have credit/debit card right away. It allows me to customize receipts and to send them to my clients via email in real time. The checkout process is convinient and eco-friendly.

CONS: What I don’t like is the percentage that takes out, but other than that the system does the job perfectly.

What do you think about this review? Great Poor

It’s fair and Square for the small business I’m running.

Read full review >
William
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.04.2018 Company Size: More than 100 Employees Industry: Photography

PROS: I love how convenient this tool can be! Square lets me take in any payment whenever I'm in the field. This is essential to the small business I'm running. I'm a photographer and clients pay right on the spot. I'm not dealing with monthly fees ---- a deal breaker for folks like me.

CONS: I don't like the fact that I have to key in my credit card numbers the manual way. This is worse as oppposed to just swiping the card since credit cards won't be read right when the wrong numbers are entered.

What do you think about this review? Great Poor

It’s easy to manage business with Square.

Read full review >
Eula
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.03.2018 Company Size: More than 100 Employees Industry: Photography

PROS: I love the fact that I can connect it to multiple devices. It makes everything so much convenient. I like how it lets me scale an entirely different market since I'm not limited to handling things in cash. I like the simplicity in dealing with credit cards as well as my business!

CONS: I don't like the charging aspect. But I'm standard to understand how it's essential for today's e-commerce. I hate the fact that it can get difficult to get used to swiping a card and keeping a steady hand of my iPad just to maintain contact with the card I'm holding. Obviously, it takes practice to get the hang of things.

What do you think about this review? Great Poor

I cannot really imagine my business running without

Read full review >
Pat
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.02.2018 Company Size: 11-50 Employees Industry: Management Consulting

PROS: Square is great solution for small size businesses. I’m using it for e-commerce. Once you learned it you’ll love the back end. It is great because it allows you to make changes constantly to the products. If you are not web developer or you don’t have developing skill I highly recommend Square for your small business because you can easily manage your site without using any codes. The tool is affordable and you can easily manage the inventory, employees, income and many other things within your business.

CONS: I don’t really like the cash sale availabilities into the back end, I constantly have cash sales and I’d like to use single system for this purpose only.

What do you think about this review? Great Poor

This is great entry level solution

Read full review >
Garrett
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Square offers everything we need for our small business. And what I mean by everything are features like: Inventory management, Invoicing, POS, Cash management, Payroll and Time clocks, and online purchasing. It has lot of bells and whistles for even minimal entry cost.

CONS: Most things are covered but there are few things that aren’t covered by the product’s functionality. The process of getting support for upgrading functions is slow and some what frustrating. Also, if you want to get every function so you can run your business successfully you have to pay huge amount of money.

What do you think about this review? Great Poor

I highly recommend this solution

Read full review >
Grant
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.01.2018 Company Size: 1-10 Employees Industry: N/A

PROS: This is great tool for your retail store, show events, or if you are contractor or freelancer. It doesn’t require monthly fees, the customer support team is great, and it has low transaction fees and hundreds of updates on the app.

CONS: They could add PayPal add-on feature because lot of customers don’tn want to provide their credit card information and for this reason PayPal is great solution.

What do you think about this review? Great Poor

I’m very satisfied from this retail solution

Read full review >
Fannie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.01.2018 Company Size: 1-10 Employees Industry: Wholesale

PROS: Square is simple, intuitive and straight forward retail sales solution. With this tool we can easily upload and manage products. It provides options for charging, monitoring and reporting salers which is highly effective solution.

CONS: I started using Square as mobile retail tool for external sales purposes, it is great for this one but the problem is that desktop app can be updated and you can add some features on that app but you cannot have those features on mobile app.

What do you think about this review? Great Poor

This is simple, customizable and perfect solution for getting paid

Read full review >
Michelle
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.12.2017 Company Size: More than 100 Employees Industry: Health, Wellness and Fitness

PROS: There are lot of things that I like about Square, first of all I like the free basic credit card reader, electronic receipts that are texted, the automatic withdrawals, customizable receipts. Also, it offers free online store front among other offerings, and chip card reader.

CONS: There are some advanced services that this tool offers like online scheduling, email marketing and other tools but all these things are bit pricy.

What do you think about this review? Great Poor

We have experienced lot of benefits with Square

Read full review >
Forrest
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.12.2017 Company Size: 1-10 Employees Industry: Retail

PROS: As far as I’m concerned, Square is by far one of the best, user-friendly, efficient merchant service provider I’ve ever workded with. The truth is that their rates are high than its competitors but the whole process of creti card processing is simple, accurate and fast. Everything about this system is clear, understandable and well organized. I like that I can track sales and transactions, it is easily accessible through every device and we can accept payments easily.

CONS: It lacks phone support, and this is the only thing that I can “dislike” about this system.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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