Surfboard Review
What is Surfboard?
Surfboard is a platform for cooperative shift planning and scheduling for teams providing customer service. It has a weekly shift planner that lets you see when your surfers (agents) are working, enabling you to plan their shifts in conjunction with your rules and rotations. In addition, it intelligently combines forecasts, team settings, and shift scheduling to schedule fair daily activities and shifts automatically.
It features the Daily Activities tool, a one-stop outlet for organizing the tasks your team is working on, including calls, emails, live chat, projects, and administrative duties. You can also integrate their Google calendar to view their breaks and vacation time. Additionally, you can design unique shift schedules, including rotations, to suit the requirements and working preferences of each of your surfers.
Surfboard also works on a “set it and forget it” basis. Set aside time for service and non-service duties to ensure your team has enough time for administration, training, or development. You may use advanced filtering to arrange your tickets to represent your customer channels or the structure of your team.
Show MoreOverview of Surfboard Benefits
Detailed Forecasting
Surfboard analyzes your past ticket data to forecast traffic and determine how many surfers you’ll need twelve weeks from now. Forecasts for both tickets and employees are produced automatically; no manual procedures or spreadsheets are needed. You can get hour-by-hour predictions for all of your channels or ticket types. For forecast-powered scheduling, you can also set distinct service goals for each ticket category. Additionally, Surfboard integrates with your current platforms for customer care, preserving how you currently manage tickets.
Automated Shift Planning
To help make sure that your team is aware of their exact schedule, Surfboard allocates shifts eight weeks in advance. Shift planning is also fully customizable, allowing you to create shift patterns and rotations that cater to all of your team’s demands and preferred working conditions. The platform also applies fairness principles to generate more equitable schedules that will please your team. Surfers can view their shifts whether they are at work or on the go by accessing Surfboard on any device.
Smart Activity Scheduling
Every surfer has a daily activity schedule provided by Surfboard, so you know the right surfers are doing the right things at the right times. By rotating surfers across various duties throughout the day, Surfboard creates timetables to make sure you’re on track to meet your service goals while also attempting to lessen weariness. Activities, breaks, meals, and other schedule elements can be changed to accommodate for last-minute changes and make sure everything gets accomplished. Your staff can see precisely what they should be focusing on throughout the day in the surfer view, as well as what their teammates are up to.
Show MoreOverview of Surfboard Features
- Intelligent Scheduling
- Detailed Forecasting
- Fast Shift Planning
- Third-party Integration
- Shared Schedules
- Ticket Forecast Management
- Automated Schedule
- Daily Activities
What Problems Will Surfboard Solve?
Customer support teams will often guess their demand when forecasting. With Surfboard, we use historical ticket data to predict inflow, providing clarity for support teams who should be working at what time to ensure they deliver a great customer experience.
When using spreadsheets to organize shift planning and scheduling, customer support teams often have to spend hours and hours pouring over spreadsheets, only for them to break or be totally overcomplicated. With Surfboard, support managers can set shift patterns and schedules in one place, using an intuitive, clear, easy-to-use interface. The bottom line here is that this results in happier managers, teams, and customers.
When companies are growing quickly, it can be challenging to scale the support team. Surfboard allows support teams to scale quickly while they grow without the need to employ traditional workforce management software with an exhaustive list of features.
Awards & Quality Certificates
Surfboard Position In Our Categories
Knowing that businesses have unique business requirements, it is only reasonable they abstain from picking an all-encompassing, ”best” software product. At any rate, it would be futile to try to find such application even among well-known software products. The rational step to do should be to shortlist the different essential factors that demand scrutiny such as crucial features, budget, skill capability of staff, organizational size, etc. After which, you must follow through your product research to a full extent. Browse over some Surfboard evaluations and check out the other software systems in your shortlist more closely. Such well-rounded product research ascertain you take out poorly fit apps and pay for the one which provides all the function your company requires.
Position of Surfboard in our main categories:
TOP
500
Surfboard is one of the top 500 Collaboration Software products
TOP
200
Surfboard is one of the 200 Customer Support Software products
TOP
100
Surfboard is one of the top 100 Employee Scheduling Software products
Since each company has unique business needs, it is advisable for them to refrain from searching for a one-size-fits-all perfect software system. Needless to say, it would be futile to try to find such a system even among market-leading software solutions. The clever thing to do would be to catalog the various vital aspects that need consideration such as key features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Surfboard Employee Scheduling Software reviews and investigate each of the other apps in your shortlist in detail. Such comprehensive groundwork can make certain you reject ill-fitting platforms and zero in on the solution that presents all the aspects you require for business success.
How Much Does Surfboard Cost?
Surfboard Pricing Plans:
Free Trial
Starters
£15/seat/month
Scalers
£25/seat/month
What are Surfboard pricing details?
Surfboard Pricing Plans:
Free Trial
Starters
£15/seat/month
Scalers
£25/seat/month
Surfboard offers two enterprise pricing plans so teams of varying sizes can find something closer to their needs without paying for unnecessary features.
Starters – £15 monthly per seat
- Automatically schedule shifts 8 weeks in advance
- Automatically schedule intraday activities
- Configure activities to match the way your team works
- Share schedules with surfers across mobile and desktop
Scalers – £25 monthly per seat
- All features in Starters +
- Intelligently scheduled activities to meet forecasted volume
- View, customize, and adjust ticket forecasts
User Satisfaction
Positive Social Media Mentions
8
Negative Social Media Mentions
0
We realize that when you choose to get a Employee Scheduling Software it’s crucial not only to see how experts evaluate it in their reviews, but also to find out if the actual users and enterprises that purchased these solutions are indeed happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Surfboard reviews across a broad range of social media sites. The data is then displayed in an easy to digest format indicating how many customers had positive and negative experience with Surfboard. With that information at hand you will be ready to make an informed purchasing decision that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Surfboard?
Surfboard integrates with a variety of tools like calendars and HR systems. It can seamlessly connect with the following, and more:
- Intercom
- Zendesk
- Dixa
- Front
- Twilio
- Aircall
- Kustomer
- Slack
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