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TurboTax Review

TurboTax
Our score: 9.2 User satisfaction: 98%

What is TurboTax?

TurboTax is a tax preparation software that allows users to file federal and state income tax returns online. The service was created by software developer Intuit with a step-by-step guide to tax filing so that even those with no previous tax knowledge can familiarize themselves with the system.

It starts by asking users to provide data such as their occupation, number of children, charitable donations made, whether or not they own a home, and other similar information. TurboTax can also automatically fill up tax forms – users simply need to take a photo of their wage and tax statements and the  system will input the data by itself.

Calculations made by TurboTax are said to be completely accurate and is backed by a service guarantee so that users can secure their respective tax refunds as fast as possible.

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Overview of TurboTax Benefits

TurboTax is always up-to-date with the latest tax laws, such as those related to health care and the like. The system conducts thousands of error checks on-the-fly and double checks extensively prior to filing via CompleteCheck™. All these verification measures assure users that their computations are accurate and error-free. In the event that a TurboTax calculation error results to an IRS or state penalty, the developer will shoulder the damages and even add interest.

User reviews attest to how TurboTax is easy to learn and use for any tax requirement. Its straightforward functions allow even those without tax knowledge to easily familiarize themselves with the system. The software’s intuitive interface makes tax filing less time consuming.

Users can connect with a live TurboTax expert with the  SmartLook™ feature. This allows personnel to even draw on a user’s screen to guide with tax-related queries. If an audit comes up, users can also get a free one-on-one audit walkthrough from a TurboTax expert. TurboTax Audit Defense also provides full audit representation for a minimal additional fee.

With TurboTax’s electronic tax filing capabilities, users can receive their fastest tax refund possible, guaranteed. They can also save on time with the software’s document capturing capabilities that can automatically fill up tax forms.  

TurboTax has a cloud-hosted, mobile option so that even those on the go can easily review their documents. Strict security measures, such as secure encryptions and password guidelines, are implemented so that users’ data are not compromised.

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Overview of TurboTax Features

  • Maximum tax refund
  • Accurate calculations
  • Electronic tax filing
  • Tax reports & preparations guides
  • Tax payment options
  • Import financial data
  • Quicken and QuickBooks Desktop2
  • Updated tax & health care laws
  • Tax history
  • Investment assistance
  • Stock plans
  • Retirement tax assistance
  • Create W-2 & 1099 tax forms
  • Taxation guides for SMBs
  • Tax tools & tips
  • Donation tracker
  • Expense estimator
  • Withholding calculator
  • Data security & encryption
  • Integrations
  • Mobile apps

TurboTax Position In Our Categories

Since businesses have their own business wants, it is only wise that they steer clear of picking an all-in-one, ”best” software. Having said that, it is nearly futile to chance on such application even among sought-after software solutions. The efficient thing to do would be to take note of the different key aspects that demand scrutiny including critical features, budget, technical skill levels of staff members, company size, etc. Next, you should do your product research to a full extent. Browse over these TurboTax evaluations and look over the other software systems in your list more closely. Such well-rounded research guarantee you stay away from mismatched software products and pay for the system that has all the tools your business requires in growing the business.

Position of TurboTax in our main categories:

TOP 10

TurboTax is one of the top 10 Tax Software products

If you are interested in TurboTax it may also be beneficial to examine other subcategories of Tax Software collected in our base of SaaS software reviews.

Each enterprise has its own characteristics, and might need a special Tax Software solution that will be fit for their company size, type of clients and employees and even individual industry they cater to. We advise you don't count on getting an ideal solution that is going to be suitable for every business regardless of their background is. It may be a good idea to read a few TurboTax Tax Software reviews first and even then you should keep in mind what the service is intended to do for your company and your employees. Do you require a simple and straightforward solution with only essential features? Will you really use the complex tools required by pros and big enterprises? Are there any particular tools that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to get a reliable software that will fit your budget.

How Much Does TurboTax Cost?

TurboTax Pricing Plans:

Free Trial

Basic

$39.99

Deluxe

$69.99

Premier

$99.99

Home & Business

$109.99

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What are TurboTax pricing details?

TurboTax Pricing Plans:

Free Trial

Basic

$39.99

Deluxe

$69.99

Premier

$99.99

Home & Business

$109.99

TurboTax offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $39.99

  • Recommended for step-by-step guidance
  • State additional
  • 5 federal e-files included

Deluxe – $69.99

  • Recommended for maximizing your deductions
  • 1 state download
  • 5 federal e-files included

Premier – $99.99

  • Recommended for investments & rental property
  • 1 state download
  • 5 federal e-files included

Home & Business – $109.99

  • Recommended for Personal & Self-Employed
  • 1 state download
  • 5 federal e-files included

User Satisfaction

Positive Social Media Mentions 178
Negative Social Media Mentions 2

We realize that when you decide to get a Tax Software it’s important not only to learn how experts rank it in their reviews, but also to discover whether the real users and businesses that purchased it are indeed satisfied with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and TurboTax reviews across a vast array of social media sites. The data is then featured in an easy to understand form indicating how many users had positive and negative experience with TurboTax. With that information available you should be prepared to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • One-time payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for TurboTax?

TurboTax integrates with the following business systems and applications:

  • Quickbooks
  • Wealthfront
  • The Neat Company
  • Paycor

TurboTax User Reviews

TurboTax average rating:

Average score
4.2/5 (18 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Jovanny

PROS: There are so many pros of using this product. It got a really nice user interface, comes with inbuilt help module, step-by-step guidance that is easy to understand and follow, and lets me switch between tabs seamlessly to name a few. Also, it lets us work at our own pace.

CONS: It is quite costly. Also, I feel like add-ons and frills are not important. The tool will perform just fine without them.

Reviewed 6 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Easy to upload information, does a lot of the work for you

CONS: Too many hidden fees, awful customer service

Reviewed 7 years ago

Read full review >

More reviews from 18 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Limited functionalities but it do the basic job fairly well

Read full review >
Glen
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.12.2021 Company Size: More than 100 Employees Industry: N/A

PROS: If you are a US citizen and has a single stream of income with one W-2 form, this tool would be of huge help. But if you have more than one source of income and don’t have W-2 document, this tool may not be the best choice. It would be better if you just go to a lawyer or tax consultant or use software that can do the job.

CONS: As what has been mentioned above, this tool is helpful only to those with one source of income with one W2 forms and not to those with no W2 document. It does not allow 8949 form for Capital Loses or Gains and 1099 form, only the W2 form, and a few other forms. Also, it does not utilize crypto taxes and can be used only by US citizens.

What do you think about this review?

Great Poor

An amazing, user-friendly business tax tool

Read full review >
Shanna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.11.2021 Company Size: 11-50 Employees Industry: N/A

PROS: It’s very easy to file taxes with the help of this tool. The best thing, the process becomes a lot easier every year because of the timely product updates.

CONS: My daughter once used this tool to file our taxes and it just randomly assigned audit risks even if she actually filed everything right. She was really scared about it. So hopefully, this thing will be changed.

What do you think about this review?

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Show More User Reviews (18)

Advantages and disadvantages of using Turbo Tax Business

Read full review >
Joshuah
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 12.09.2021 Company Size: Industry: Oil & Energy

PROS: One of the best things about this tool is that it gives you audit protection. It implements many verification measures to ensure that computations are error-free and accurate. Another great thing about it is the SmartLook feature which lets us connect with a live service expert. This is particularly helpful to those with minimal knowledge about tax filing.

CONS: It’s not for free. There’s a free trial but apparently, that won’t last long so if you want to continue using the product, you need to spend some bucks. They offer different pricing plans and the most expensive is the Home and Business.

What do you think about this review?

Great Poor

It’s more than just a tax preparation software. It can also be a money-saving tool!

Read full review >
Kendrick
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2021 Company Size: 1-10 Employees Industry: Writing and Editing

PROS: It is simple, easy to use, ensures that the computations are accurate and free of errors, finds deductions that most bookkeepers and accountants miss, and generally makes tax filing a less tedious process. By far, with all the aforementioned characteristics, TurboTax is the best tax return filing service in the market today. I also find it important to include the ease and speed of getting refunds, thanks to TurboTax’s easy to use and accurate auto-submit electronic filing.

CONS: It’s not cost-efficient. The product becomes more costly every year. Also, they charge an outrageous amount for every state use is filling in. So right now, I’m just using free and online versions.

What do you think about this review?

Great Poor

Great tax preparation software for start-ups and small-scale businesses

Read full review >
Marcelino
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.08.2021 Company Size: 1-10 Employees Industry: N/A

PROS: I don’t have much knowledge about tax filing but with this tool, I’m can handle the process with ease. It has guided me in every step of the way and the functionalities available are very easy to use.

CONS: There are various plans with different features and for different purposes. Meaning to say, if you don’t know what your business needs and just pick a random plan, you may not be able to benefit from the tool. So it’s important to get the right product for your business.

What do you think about this review?

Great Poor

If you’re filing taxes as a self-employed or freelancer, TurboTax is the perfect tool to use

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Collin
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 12.07.2021 Company Size: 1-10 Employees Industry: N/A

PROS: I can talk to a real accounting professional! This has been a huge help when I was filing my taxes as a self-employed for the first time. The CPA I talked to has guided me along the way. With guidance, I was able to do my taxes correctly. Aside from that, this tool makes it easy to get refunds, both state and federal. I was able to get mine just within a week. By far, I can say that Turbo Tax got an edge over its competitors.

CONS: It requires W-2. You cannot proceed with the filing without it. So if you are thinking about using this platform, better get it or else you won’t be able to take advantage of this solution.

What do you think about this review?

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The advantages and disadvantages of using TurboTax

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Jada
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 28.05.2021 Company Size: More than 100 Employees Industry: Building Materials

PROS: It is very easy to navigate and offers step-by-step instructions that are easy to follow.

CONS: I think the only con of using this program would be the price. It’s pretty expensive. Also, it charges fees based on where the user is filing their taxes.

What do you think about this review?

Great Poor

Cost-efficient and very easy to use

Read full review >
Harry
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.05.2021 Company Size: 1-10 Employees Industry: N/A

PROS: I am running a small business and don't have enough resources to hire an accountant yet. So TurboTax is really a blessing. Compared to hiring a professional to prepare the business tax, purchasing this tool is less costly.

CONS: I often find it hard to return to a section once it is completed. And whenever I have to revise a section, I have to go through various steps. It's quite time-consuming.

What do you think about this review?

Great Poor

Easy to use and reliable tool

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Scot
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.05.2021 Company Size: 1-10 Employees Industry: N/A

PROS: I have two rental properties and other business investments so my taxes tend to be complex. But TurboTax has made everything easier. It has guided me throughout the entire tax preparation and filing process.

CONS: I have been using this software for several years and I’m happy to say that I haven’t encountered any huge issue yet. Overall, I had a great experience using this tool.

What do you think about this review?

Great Poor

Tax filing process made simple

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Malinda
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 21.02.2021 Company Size: 1-10 Employees Industry: N/A

PROS: The tax process which is used to be a monotonous and tiresome process becomes more manageable and easier with the aid of this tool. The process is easy to follow and it breaks down every section into itemized blocks, making it easier to concentrate on the task at hand. There’s a comprehensive review page. I am able to highlight the aspects that I’m not completely sure about so it’s easy to find and review them again. There are also tips and guidelines which explain why things are done in certain ways. Overall, this tool makes the tax process easy particularly for the first timers. It also allowed us to save money since we can handle the process even without hiring a CPA. On top of that, I learned a lot of things while using this tool.

CONS: It is costly. And some of the available help options aren’t helpful at all. The explanations for fields are not really comprehensive and thorough. It seems like they are doing this so the user would have no choice but get in touch with the live CPA agent to be able to get answers. And in order to access this feature, one needs to pay a premium.

What do you think about this review?

Great Poor

An excellent tax preparation solution

Read full review >
Elaina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.02.2021 Company Size: Industry: Financial Services

PROS: I am able to file taxes online, which is very convenient. I also love the quality of support. They are very reliable. So far, I have a great experience using this tool.

CONS: There was one time when the IRS reached out to me via mail because of a missing form. It happened only once (and hopefully won't happen again) but still quite disappointing.

What do you think about this review?

Great Poor

It has made my business life a lot easier

Read full review >
Letha
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.01.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I am able to handle tax filing and other related tasks even though I'm no expert in this field. It provides all the forms I need to fill out so all I have to do is prepare the numbers. There are tips and guides that explain stuff. There are also CPA agents that can be easily reached if you need a thorough explanation of processes. There's also an import function that QuickBook users will surely love. It's a time-saver feature.

CONS: Installing the product is quite challenging for me. There's some kind of virus. But I was able to figure out what to do with it, thanks to Google. Downloading the software, on the other hand, was a breeze.

What do you think about this review?

Great Poor

Business tax processes become less tedious with the help of this tool

Read full review >
Giovanny
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 09.09.2019 Company Size: More than 100 Employees Industry: Newspapers

PROS: It makes it easier to do my taxes. Since using this solution, I become more likely excited to do my taxes. I am running a small and currently just a low key business and this tool has been really a big help. It walks me through the process. There's even a final error check, which I really like because it guarantees me that everything is right and no error was missed. Lastly, the tool is always up-to-date.

CONS: I once did my taxes a bit early than I should and ended up missing out on a few tax breaks. I know this isn't really the fault of the software but it would be nice if they give warnings to the user. If I knew that would happen during that time, I would have just filed on time or just a little later. I joint file with my spouse that time so refiling was out of the options.

What do you think about this review?

Great Poor

A helpful tool to freelancers or self-employed individuals

Read full review >
Jovanny
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2019 Company Size: Industry: Hospital & Health Care

PROS: There are so many pros of using this product. It got a really nice user interface, comes with inbuilt help module, step-by-step guidance that is easy to understand and follow, and lets me switch between tabs seamlessly to name a few. Also, it lets us work at our own pace.

CONS: It is quite costly. Also, I feel like add-ons and frills are not important. The tool will perform just fine without them.

What do you think about this review?

Great Poor

Helpful when doing complicated tax returns. A worthy investment.

Read full review >
Delilah
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2019 Company Size: More than 100 Employees Industry: Management Consulting

PROS: It allows me to import W-2s and the previous year's tax return. Also, it got really effective features for finding errors in the tax returns. On top of that, we never miss a deduction, credits or errors because it runs a final check over our federal and state returns.

CONS: It is by far the most expensive tax preparation solution I have ever come across. It charges $39.99 for filing state returns which is insanely high. They do offer a free version but it can only be used for simple returns. It cannot be used for filing like the regular 1040. Aside from the cost, it is also a bit hard to use. Electronic filing of tax returns using this tool is quite complex because it keeps on providing diagnostics.

What do you think about this review?

Great Poor

TurboTax Review

Read full review >
Josianne
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 24.08.2019 Company Size: 1-10 Employees Industry: N/A

PROS: Instead of the usual fill it out forms, they change them into questionnaires.

CONS: Some pieces of information are not carried forward to particular pages where questions that could have the same answer are being asked.

What do you think about this review?

Great Poor

I love the clarity of instructions

Read full review >
Blake
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.08.2019 Company Size: More than 100 Employees Industry: Financial Services

PROS: For me, the best thing about using this platform is the ability to load in W-2 as well as our bank account statements.

CONS: The instructions they give for mailing in returns is not easy to comprehend and follow. Hopefully, they make it a bit clearer.

What do you think about this review?

Great Poor

Hidden fees, awful service

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 22.02.2019 Company Size: N/A Industry: N/A

PROS: Easy to upload information, does a lot of the work for you

CONS: Too many hidden fees, awful customer service

What do you think about this review?

Great Poor
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TurboTax user reviews

Limited functionalities but it do the basic job fairly well

Read full review >
Glen
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.12.2021 Company Size: More than 100 Employees Industry: N/A

An amazing, user-friendly business tax tool

Read full review >
Shanna
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.11.2021 Company Size: 11-50 Employees Industry: N/A

Advantages and disadvantages of using Turbo Tax Business

Read full review >
Joshuah
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 12.09.2021 Company Size: Industry: Oil & Energy

It’s more than just a tax preparation software. It can also be a money-saving tool!

Read full review >
Kendrick
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 07.09.2021 Company Size: 1-10 Employees Industry: Writing and Editing

Great tax preparation software for start-ups and small-scale businesses

Read full review >
Marcelino
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.08.2021 Company Size: 1-10 Employees Industry: N/A
Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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