MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Upwork Review

Upwork
Our score: 9.7 User satisfaction: 98%

What is Upwork?

Upwork is a cloud-based global freelance jobs platform formerly known as Elance-oDesk. It is purportedly the online workplace site that has the broadest coverage and the largest pool of employers and job finders.

With Upwork, businesses and freelancers alike vie for the best service with competitive prices. Both parties offer rates that are attractive to their audience to attract the finest projects and project makers. And to assist users to find what they are looking for, the application has a most robust search engine with a variety of filters to narrow down or to widen the search net.

Furthermore, Upwork ensures their users that they are protected from potential frauds or scams. The application has put in place policies that push for vigilance against potential fake employers or employees to protect the integrity of the site and its legitimate users. That is why those looking for freelancers and jobs on the platform can rest assured that they receive what is due to them.

Overview of Upwork Benefits

Expeditious Freelancer Search

Time is gold when a project awaits to be done. For employers on Upwork, they can rest assured that they do not waste time in ploughing through a long list of potential hires. The platform’s data science and algorithms enable them to narrow down their search so they can speedily and astutely find the best talent for the job.

Punctilious Reviewing & Hiring

Employers want the best freelancers for their projects and that is why Upwork provides a platform for meticulous freelancer search and profile reviewing. The application has features that enable businesses and individual employers to discover the best talent. Plus, employers can further screen candidates by setting up interviews with them. This allows them to verify whether the freelancer indeed has the right set of skills and qualities they are looking for.

Efficient Working Platform

After hiring, employers can get in touch with their freelancers via Upwork’s in-app messaging service. Here, they are able to send and receive files as well as give their feedback on the work done in real time. The platform also supports text and video communications for a more seamless exchange between employer and worker.

Additionally, Upwork also has mobile apps available for Android and iOS devices. With this, employers can get in touch with freelancers, review their work, and pay them on-the-go.

Work Verification

Freelancers are permitted to send billings to employers for every hour they work for hourly contracts. In this case, businesses and entrepreneurs can rest assured they are billed accurately by reviewing the freelancer’s Work Diary. This enables them to review and track billable time and check screenshots of a freelancer’s computer screen for verification. This feature ensures that employers pay only for the work they get and the right hours rendered.

Easy Protected Payments

With Upwork, employers can pay their hired freelancers as soon as the job has been reviewed. They have the ability to pre-fund their accounts to be able to automatically pay for services rendered. But if they prefer to pay through other means, the platform also supports credit cards payments and electronic payment gateway transactions. These options allow them to choose which is more convenient for them for greater financial protection.

Overview of Upwork Features

  • Job Posting
  • Needs Analysis
  • Candidates Shortlist
  • Profile Browsing
  • Proposal Reviewing
  • Chat Scheduling
  • Send & Receive Files
  • Feedback Sharing
  • Mobile Access
  • Work Diary
  • Global Payments
  • Invoicing & Reporting

Upwork Position In Our Categories

Knowing that businesses have their own business-related wants, it is only logical that they steer clear of choosing a one-size-fits-all, ”best” business application. Be that as it may, it would be almost impossible to try to find such an app even among branded software solutions.
The best thing to do can be to set down the varied important aspects that call for a careful thought such as critical features, budget, technical skill aptitude of the employees, business size, etc. The second step is, you should follow through the research systematically. Have a look at these Upwork analyses and scrutinize the other software solutions in your list more closely. Such comprehensive product investigation ensure you avoid ill-fitting applications and choose the one which has all the features you require company requires.

Position of Upwork in our main categories:

TOP 3

Upwork is one of the top 3 Freelance Platforms products

If you are interested in Upwork it might also be sensible to check out other subcategories of Freelance Platforms collected in our base of B2B software reviews.

There are popular and widely used applications in each software group. But are they essentially the best fit for your company’s specific requirements? A popular software solution may have thousands of subscribers, but does it offer what you need? For this reason, do not blindly spend on popular systems. Read at least a few Upwork Freelance Platforms reviews and think about the aspects that you want in the software such as the price, main tools, available integrations etc. Then, choose a few systems that fit your wants. Check out the free trials of these platforms, read online opinions, get information from the maker, and do your homework thoroughly. This profound homework is sure to help you find the most excellent software platform for your organization’s specific requirements.

How Much Does Upwork Cost?

Upwork Pricing Plans:

Free Trial

Upwork Plan

Free

Upwork Pro Plan

$500 fee for each search + 12.75% fee

Upwork Enterprise Plan

Contact vendor

Upwork offers the following enterprise pricing plans:

Upwork Plan – free

  • 75% fee on the transaction amount
  • Built-in collaboration features and easy payment
  • Instant match with the right freelancers
  • Upwork Payment Protection Plan
  • Verified freelancer work history, feedback, and more

Upwork Pro Plan – $500 fee for each search + 12.75% fee on project amount

Includes all Upwork Plan features, plus:

  • Ability to pre-fund account
  • Job post and talent search assistance
  • Premium freelancers curated by Upwork

Upwork Enterprise Plan – price varies, contact the company for a demo

Includes all features of the above 2 plans, plus:

  • Consolidated invoicing and billing
  • Custom portal and contract management
  • Custom reporting
  • Dedicated account management
  • Worker classification compliance services

User Satisfaction

Positive Social Media Mentions 102
Negative Social Media Mentions 2

We realize that when you make a decision to buy Freelance Platforms it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Upwork reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Upwork. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular Upwork Alternatives

Top Competitors To Upwork By Price

Product name:
Price:
by quote

Trending Freelance Platforms Reviews

Product name:
Score:
Satisfaction:
8.0
100%
8.3
92%
9.2
100%

Upwork Comparisons

Upwork user reviews

Upwork were better before

Read full review >
Anonymous Reviewer
3/5

Overall Impression

3/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 16.10.2018 Company Size: 1-10 Employees Industry: Writing and Editing

What are Upwork pricing details?

Upwork Pricing Plans:

Free Trial

Upwork Plan

Free

Upwork Pro Plan

$500 fee for each search + 12.75% fee

Upwork Enterprise Plan

Contact vendor

Upwork offers the following enterprise pricing plans:

Upwork Plan – free

  • 75% fee on the transaction amount
  • Built-in collaboration features and easy payment
  • Instant match with the right freelancers
  • Upwork Payment Protection Plan
  • Verified freelancer work history, feedback, and more

Upwork Pro Plan – $500 fee for each search + 12.75% fee on project amount

Includes all Upwork Plan features, plus:

  • Ability to pre-fund account
  • Job post and talent search assistance
  • Premium freelancers curated by Upwork

Upwork Enterprise Plan – price varies, contact the company for a demo

Includes all features of the above 2 plans, plus:

  • Consolidated invoicing and billing
  • Custom portal and contract management
  • Custom reporting
  • Dedicated account management
  • Worker classification compliance services

What integrations are available for Upwork?

Upwork has an open API provided for developers to create integrations with their own applications or connect it to their own work processes.

Upwork average rating:

Average score
3/5 (1 user reviews)
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: It offers a secure platform, it is easy to use, it is a lot of work on any language so I think is one of the best platforms.

CONS: The policies change and they don't advice via email, so you don't get up to day unless you are a regular user from the Upwork community. You get banned/suspended/canceled account without warning, you just get in the account one day and they just simply block you

Reviewed 12 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: It offers a secure platform, it is easy to use, it is a lot of work on any language so I think is one of the best platforms.

CONS: The policies change and they don't advice via email, so you don't get up to day unless you are a regular user from the Upwork community. You get banned/suspended/canceled account without warning, you just get in the account one day and they just simply block you

Reviewed 12 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Upwork were better before

Read full review >
Anonymous Reviewer
3/5

Overall Impression

3/5

Customer Support

2/5

Value for Money

3/5

Ease of Use

Published on: 16.10.2018 Company Size: 1-10 Employees Industry: Writing and Editing

PROS: It offers a secure platform, it is easy to use, it is a lot of work on any language so I think is one of the best platforms.

CONS: The policies change and they don't advice via email, so you don't get up to day unless you are a regular user from the Upwork community. You get banned/suspended/canceled account without warning, you just get in the account one day and they just simply block you

What do you think about this review? Great Poor
Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.