Zuora Review
What is Zuora?
Zuora is a cloud-based subscription order-to-revenue platform built for your subscription business. In a single platform, you can handle quotes, orders, billing, orders and revenue recognition throughout the entirety of your customer lifecycle. The Central Platform, Zuora’s main solution, is powered by 6 engines that are central to managing subscriber relationships.
The 6 engines include Subscription Orders Engine, Rating Engine, Global Payments Engine, Pricing Engine, Subscription Accounting Engine, and Subscription Metrics Engine. These work together to give you an end-to-end solution for managing your subscription lifecycle for each customer event.
As an open platform, you can develop your own applications to leverage the Zuora ecosystem or integrate seamlessly with Zuora’s rich library of REST and SOAP APIs. The Zuora Connect Marketplace lets you extend the software’s functionality by connecting with integrations and pre-built apps with ease.
Zuora’s product portfolio also includes the SaaS applications: Zuora Billing, Zuora RevPro, Zuora CPQ, and Zuora Collect. These flagship products, which are built on top of the Central Platform, help you keep up with changes in the customer cycle and facilitate recurring revenue streams with ease, security, and accuracy.
Show MoreOverview of Zuora Benefits
Zuora empowers subscription businesses in any industry to launch, manage, and scale in this business model. Here are some of its top benefits:
Robust SaaS Product Portfolio
Zuora offers four main products on its portfolio. Zuora Billing is designed to help you scale your billing processes. You can automate recurring invoices, calculate perplexing prorations, and apply real-time taxation. Zuora RevPro is for optimizing revenue management while Zuora CPQ is a purpose-built CPQ tool built for subscription businesses to configure, quote and price. Lastly, Zuora Collect simplifies collections for recurring payments.
Effective order-to-revenue platform
Powered by six engines, you can easily handle subscriber relationships dynamically. For each customer event, recalculation of billing, payments, and revenue is automated. Global payments enable you to collect recurring payments at a scale. Financial operations are audit-ready so you can close books with confidence. Meanwhile, pricing and packaging are accomplished without requiring you to re-code or re-engineer back office systems.
Industry-friendly subscription management solution
Zuora’s functionality supports a wide variety of industries. This includes industries in cloud applications, cloud infrastructure, communications, media, education, healthcare, IoT (Internet of Things), and B2C, among others. With these industry-specific solutions, you can launch new services quickly and swiftly adapt to changes in market demands.
Show MoreOverview of Zuora Features
- Billing
- Automated notifications
- One time, recurring and usage pricing
- Automated invoice generation and presentation
- Unique pricing plan for each product in the product catalog
- Ad-hoc report
- Taxation
- Canned reporting
- Configure Price Quote
- Electronic payment automation
- AR management
- Accounts receivables aging
- Subscription metrics engine
- Discounts, promos, promotional periods
- Subscription lifecycle management
- Accounting periods
- Insights of subscription
- Account close tools
- Revenue Recognition
- App marketplace
- REST and SOAP APIs
Zuora Position In Our Categories
Knowing that businesses have specific business needs, it is sensible that they steer clear of getting an all-encompassing, ideal software system. Needless to say, it would be difficult to try to stumble on such application even among well-known software solutions. The practical step to do should be to write the various significant aspects which need examination like major features, pricing, skill competence of staff members, business size, etc. After which, you should do the research comprehensively. Browse over some of these Zuora review articles and check out the other software products in your list more closely. Such all-encompassing product investigation guarantees you take out mismatched apps and select the one which has all the function your business requires.
Position of Zuora in our main categories:
TOP
500
Zuora is one of the top 500 Accounting Software products
TOP
100
Zuora is one of the 100 Shopping Cart Software products
Each business is different, and might require a particular type of Billing and Invoicing Software solution that will be designed for their business size, type of clients and staff and even particular niche they support. We advise you don't count on getting an ideal solution that will be suitable for every business no matter what their history is. It may be a good idea to read a few Zuora Billing and Invoicing Software reviews first and even then you should pay attention to what the software is supposed to do for your company and your staff. Do you need an easy and intuitive service with only elementary features? Will you really use the complex functionalities needed by experts and large enterprises? Are there any specific features that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to get a reliable service that will match your budget.
How Much Does Zuora Cost?
Zuora Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Zuora pricing details?
Zuora Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Zuora offers a free trial, where you will be given your own application environment along with a tutorial guide on how to set up a subscription business. With your free trial account, you can customize product and rate plans, create subscriptions and customers in seconds, and amend consumer subscriptions, among others.
Zuora does not make its pricing available to the public. However it has a plan-based product catalog, giving customers pricing flexibility and suited to the needs of the customer.
Under the tool’s plan-based product catalog, businesses can define one-time or recurring billing periods: Usage based pricing models are also available. For more Zuora price details, contact the vendor.
User Satisfaction
Positive Social Media Mentions
151
Negative Social Media Mentions
1
We are aware that when you choose to purchase a Billing and Invoicing Software it’s vital not only to learn how professionals score it in their reviews, but also to find out whether the real people and enterprises that purchased this software are genuinely satisfied with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Zuora reviews across a broad array of social media sites. The data is then presented in an easy to digest form showing how many customers had positive and negative experience with Zuora. With that information available you should be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Mac
Deployment
Language Support
- English
Pricing Model
- Monthly payment
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Zuora?
- FinancialForce
- Intacct
- NetSuite
- Salesforce.com
- Workday
- Salesforce Sales Cloud
- QuickBooks Online
Zuora User Reviews
Zuora average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Zuora has made an integration with Salesforce. With standard reporting features we are allowed to see our critical subscription metrics. With quoting module we build a robust process for sales so we can see the progress of our pricing and discounting strategies.
CONS: I would like to see some improvements in revenue recognition features. However, there are lot of improvements in Zuora.
The least favorable review
PROS: Zuora offers great integration with Salesforce, once we got the rules everything was easy. Also, we are able to set roles, we can set certain task to each user role, and the others are able to view the billing data. Doesn’t show the full credit card number and that means that the software is confidential.
CONS: I would like to see improvements in their reporting features, also the interface where you can create reports is not simple and you need to search for tools.
More reviews from 6 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Great tool that helps us in transfer from old portfolio to new SaaS portfolio
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.11.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
PROS: Zuora is intuitive and easy to set up. Their support team is excellent, they helped for sales implementation to support and they worry for their customer success management.
CONS: We need some features for translation, Zuora offers limited beta version for translating, but the features are limited. They need to include REST API and e-commerce and custom integrations. But the good thing is, Zuora is trying their best to improve the product. This Z-spotlight will help in solving many issues.
Effective cloud-based solution for billing
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 31.08.2021
Company Size: More than 100 Employees
Industry: Telecommunications
PROS: We moved to Zuora from very complex and inflexible platform. Zuora provides us with great features and we definitely love this software. We are allowed to create a custom workflow with rate plans and subscriptions. Great integration with Salesforce. This software allows us an easy access to subscriptions, invoices and customer details. We are provided with detailed reporting and analytics.
CONS: The support team is good but it takes to much time to resolve some issues. Also, the product is inflexible when it comes to custom requirements.
Zuora has helped us in sales quoting process and billing invoices
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.06.2021
Company Size: More than 100 Employees
Industry: Computer Software
PROS: Zuora has made an integration with Salesforce. With standard reporting features we are allowed to see our critical subscription metrics. With quoting module we build a robust process for sales so we can see the progress of our pricing and discounting strategies.
CONS: I would like to see some improvements in revenue recognition features. However, there are lot of improvements in Zuora.
Great product
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.03.2021
Company Size: More than 100 Employees
Industry: Automotive
PROS: Zuora offers great integration with Salesforce, once we got the rules everything was easy. Also, we are able to set roles, we can set certain task to each user role, and the others are able to view the billing data. Doesn’t show the full credit card number and that means that the software is confidential.
CONS: I would like to see improvements in their reporting features, also the interface where you can create reports is not simple and you need to search for tools.
Great tool making invoicing easy
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 02.10.2018
Company Size: More than 100 Employees
Industry: Computer Software
PROS: With Zuora we can put clients into batches and this is great for easier invoicing, we are able to put clients into a credit card batch for those who pay via credit, also we put clients into external batch for those who pay external and so on. With this software, invoicing is quick and easy. Zuora sends automated emails to clients and this is really helpful for our business. I love their support service, always ready to help.
CONS: They need to make some improvements on reporting features, because it takes some time to receive the information I need. The good thing is that Zuora allows to create own invoice templates, but they could make this feature more simple.
I like this product they are improving all the time
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 06.01.2018
Company Size: More than 100 Employees
Industry: Information Technology Service
PROS: Zuora is user-friendly, responsive, and easy to set-up and what’s important they are open to new ideas and suggestion, they made important changes and customizations. They really listen their customer needs. Zuora makes our business easier.
CONS: When I start to work with Zuora for the second time, I found that their support team were less responsive. I was facing with many issues and bugs. They need to focus more on quality instead launching the product quickly without testing it.
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Zuora user reviews
Great tool that helps us in transfer from old portfolio to new SaaS portfolio
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.11.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
Effective cloud-based solution for billing
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 31.08.2021
Company Size: More than 100 Employees
Industry: Telecommunications
Zuora has helped us in sales quoting process and billing invoices
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.06.2021
Company Size: More than 100 Employees
Industry: Computer Software
Great product
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 03.03.2021
Company Size: More than 100 Employees
Industry: Automotive
Great tool making invoicing easy
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 02.10.2018
Company Size: More than 100 Employees
Industry: Computer Software
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