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Cloudways Review

Cloudways
Our score: 9.5 User satisfaction: 98%

What is Cloudways?

Cloudways is a cloud hosting platform that lets you create, deploy, run, and handle websites and applications on managed servers built upon trusted and leading cloud infrastructures. These ecosystems include Google Compute Engine, Amazon Web Services, and DigitalOcean. Cloudways makes the cloud hosting experiences of SMEs, agencies, eCommerce businesses, developers, and individuals simple, innovative, and seamless. This way, they’ll be able to focus more on unlocking their digital assets’ full potential and accelerating business growth.

Its managed cloud hosting solutions are packed with advanced features that aid you in achieving the level of speed, performance, scalability, control, and security you need for your projects and assets. You can host your websites and applications on SSD cloud servers built with dedicated amounts of resources, ready-to-use caching mechanisms, and content delivery network capabilities. Cloudways also uses FastCGI Process Manager (PHP-FPM) and HTTP/2 network protocol for faster website loading speeds and client-server communications.

The platform improves the security and safety of your cloud hosting environment through security patches and firewalls deployed at the operating system level. Moreover, it provides protection against suspicious and dangerous IP addresses, Denial-of-Service attacks, malicious bots, and compromised hosting accounts. You can implement smooth, efficient, and collaborative work processes as well. Cloudways permits you to assign projects, jobs/roles, and permissions to teams and individuals regardless of their locations. Additionally, you’ll access an undisruptive staging environment, connect and synchronize code between Git repositories and your hosting servers, and establish secure SSH and SFTP connections. 

Uptime & Reliability of Cloudways

Cloudways gives SMBs, eCommerce businesses, agencies, and professionals the opportunity to build and handle their projects on efficient, collaborative, and high-performance cloud ecosystems with a 99.99% uptime guarantee. It offers advanced and innovative managed cloud hosting features that optimize your websites and applications’ availability, speed, scalability, and security without technical hassles and complexities on your part. 

The platform’s managed cloud hosting servers have automated self-healing capabilities. Thus events, processes, or actions will be instantly executed, logged, or recycled/restarted when the servers detect certain issues or anomalies. For example, automated self-healing can be applied in case your websites and applications are receiving large volumes of requests, requests are being processed too slowly, or resource limits are reached or exceeded. This helps you avoid server downtimes and website/application crashes.  

Cloudways also supports in-memory data storage and access using a stack of ready-to-use caching technologies composed of Redis, Nginx, Memcached, and Varnish. These caching technologies store datasets in the servers’ RAM or main memory instead of keeping them in the underlying storage devices like SSDs. Your websites and applications can gain faster loading and response times and better performance, as read and write operations don’t take much time to execute.

Overview of Cloudways Features

  • Multiple IaaS Cloud Providers
  • In-Built Caching Technologies
  • Automated Self-Healing
  • PHP Support
  • Project & Team Management
  • AI Bot
  • Intuitive Control Panel
  • Proactive Security
  • Pay-as-you-Go Plans
  • PHP Hosting
  • Laravel Hosting
  • Woocommerce Hosting
  • Magento Hosting
  • Ecommerce Hosting

Awards & Quality Certificates

How Much Does Cloudways Cost?

VPS Hosting Plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
DO1GB
$14/month
25 GB
1 TB
No info.
No info.
1 GB RAM
DO2GB
$28/month
50 GB
2 TB
No info.
No info.
2 GB RAM
DO4GB
$54/month
80 GB
4 TB
No info.
No info.
4 GB RAM
DO8GB
$99/month
160 GB
5 TB
No info.
No info.
8 GB RAM
DO16GB
$170/month
320 GB
6 TB
No info.
No info.
16 GB RAM
DO32GB
$279/month
640 GB
7 GB
No info.
No info.
32 GB RAM
DO48GB
$388/month
960 GB
8 TB
No info.
No info.
48 GB RAM
DO64GB
$487/month
1280 GB
9 TB
No info.
No info.
64 GB RAM

CPanel of Cloudways

Cloudways doesn’t use third-party control panels. However, it has its own easy-to-use admin interface that provides you with some features not found in other control panels like cPanel. For instance, using Cloudways’ own control panel, you’ll be able to access and use collaboration capabilities that make it easy for you to handle your projects and teams.

You can organize your websites and applications into various projects, assign workloads to globally distributed team members, and manage users’ server or app access permissions. The intuitive control panel also enables you to modify and test your websites and applications and immediately implement all changes made via a dedicated staging environment without disrupting the live versions of those websites and applications.

Pros & Cons of Cloudways

Pros

  • Managed SSD servers
  • Leading cloud providers
  • Technology stack
  • PHP app hosting
  • Staging environments
  • Ecommerce-optimized
  • Collaboration features
  • OS-level firewalls & patches

Cons

  • Third-party control panels are not supported
  • Doesn’t offer dedicated cloud server hosting
  • Some add-ons require extra costs
  • No server control & customization

Cloudways Position In Our Categories

Position of Cloudways in our main categories:

TOP 3

Cloudways is one of the top 3 Hosting Services products

If you are interested in Cloudways it might also be a good idea to analyze other subcategories of Hosting Services gathered in our base of SaaS software reviews.

Every company has different needs and requires a system that can be customized for their size, type of employees and clients, and the particular industry they are in. For these reasons, no platform can proffer perfect features out-of-the-box. When you try to find a software product, first be sure what you want it for. Read some Cloudways Hosting Services reviews and ask yourself do you want basic functionality or do you need sophisticated tools? Are there any industry-specific functionalities that you are looking for? Get the answers to these questions to aid your search. There are multiple aspects that you need to consider and these include your finances, particular business wants, your company size, integration requirements etc. Take your time, check out a few free trials, and finally select the system that provides all that you require to improve your company effectiveness and productivity.

User Satisfaction

Positive Social Media Mentions 178
Negative Social Media Mentions 3

We know that when you make a decision to buy a Hosting Services it’s crucial not only to find out how experts evaluate it in their reviews, but also to discover whether the actual users and businesses that purchased this software are genuinely satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Cloudways reviews across a broad array of social media sites. The information is then presented in an easy to digest way indicating how many people had positive and negative experience with Cloudways. With that information at hand you will be ready to make an informed purchasing choice that you won’t regret.

Video

Technical details

Top features

  • Wordpress hosting
  • Unlimited sites

Platform

  • Windows
  • Linux

Scripting & Languages

  • PHP

Control Panel

-

Easy Installs

  • Drupal
  • Joomla
  • Magento
  • Wordpress
  • SSL

Server Location

  • USA
  • Canada
  • Sweden

Databases

  • PHPMyAdmin
  • MySQL

Support

  • Live chat
  • Knowledge base
  • Tickets

Customer support details

Cloudways offers reliable support through phone, email, and live chat. In addition, the support page on their site hosts FAQs, knowledgebase articles, and answers to technical, sales, and billing queries.

Trending Hosting Services Reviews

Product name:
Score:
Satisfaction:
9.0
100%
7.8
98%

Popular Cloudways Alternatives

Cloudways Comparisons

Top Competitors To Cloudways By Price

5/5

Overall impression

My reviews after using cloudways for more than 6 months.

I have spent a lot of time trying to find a good Hosting service for my blog [pmfias(dot)com]. Godaddy was expensive. Bluehost and Hostgator had no genuine reviews. Finally one of the nice guys on Quora recommended Cloudways [Which hosting plan/company is best for predominantly Indian Traffic website with 5,000 - 10,000 visitors a day? goo(dot)gl/PDvJiq]. After testing and using it for a month... Pros 1) Don’t have to be a geek to manage a server via cloudways. Basic knowledge of shared hosting is more than enough. 2) Migration is a breeze. They have a wonderful plugin that does all the heavy lifting. 3) Support is top notch (both pre and post purchase) 4) Cloud infrastructure means downtime is ZERO. 5) Transparent Real Time billing. [No hidden charges. Payment is postpaid. I got 10$ credit too (coupon stuff)] 6) Server management is a layman stuff. It is just pressing few buttons. [Cloning, Vertical Scaling are all pretty simple and straight forward. Downscaling is a bit complex in DO and few more] 7) Has various layers of caching. Varnish caching is wonderful. Varnish + WP Rocket + Cloudflare = Below 2-3s load time can be easily achieved for any ordinary website. [Varnish has compatibility issues with WP Rocket CSS, JS magnification and Concatenation. Merge + Minify + Refresh plugin should be used for this purpose] 8) Straightforward SFTP credentials to use Filezilla. 9) Cloudways can store upto 8 backups outside the server (They use Amazon Cloud Infrastructure to store backups). Both Real time backups and scheduled backups are allowed. 1GB backup takes only few minutes. 1 on demand backup can be stored on the server for downloading via SFTP (Filezilla). 10) Every type of resource usage (CPU, RAM, Disk space etc.) can be monitored in real-time. 11) One can analyze the overall performance of the website (load times of each plugin, page and more) using New Relic (Basic, free add on) 12) Free SSL certificate

Cons 1) The server doesn’t send transactional emails. One has to look for external services like SendGrid (12k emails free/month. No credit card required. It can be added as a free add on cloudways). 2) Documentation is not comprehensive enough (In most of the cases it may not matter).

What are Cloudways pricing details?

VPS Hosting Plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
DO1GB
$14/month
25 GB
1 TB
No info.
No info.
1 GB RAM
DO2GB
$28/month
50 GB
2 TB
No info.
No info.
2 GB RAM
DO4GB
$54/month
80 GB
4 TB
No info.
No info.
4 GB RAM
DO8GB
$99/month
160 GB
5 TB
No info.
No info.
8 GB RAM
DO16GB
$170/month
320 GB
6 TB
No info.
No info.
16 GB RAM
DO32GB
$279/month
640 GB
7 GB
No info.
No info.
32 GB RAM
DO48GB
$388/month
960 GB
8 TB
No info.
No info.
48 GB RAM
DO64GB
$487/month
1280 GB
9 TB
No info.
No info.
64 GB RAM

Frequently asked questions about Cloudways

Do they provide unlimited email addresses and bandwidth?

Yes, Cloudways' Rackspace email and SMTP add-ons give you the chance to create unlimited email accounts. Unlimited bandwidth usage, however, is not supported.

Do they provide both Windows and Linux hosting services?

Yes, Cloudways permits the hosting of eCommerce websites, CMS platforms, and PHP applications on Windows and Linux-based servers. It supports Debian 7, 8, and 9 distributions and PHP versions 5.6, 7.0, 7.1, 7.2, 7.3, 7.4, and 8.0.

Will you receive a free domain with their hosting plan?

No, Cloudways doesn't provide free domains. You need to purchase and register a domain through any domain registrar if you don't have an existing website.

What is the security level of their services?

Cloudways employs proactive security practices and mechanisms. These include OS-based patches and firewalls, whitelisted IP addresses, free SSL installations, two-step verification, and bot, brute force, and DDoS protection.

Is it a good hosting service for Wordpress?

The platform eliminates the technical difficulties of hosting WordPress websites on popular IaaS cloud providers. Plus, WordPress Command Line Interface (WP-CLI) is pre-installed on your server.

Is it a good hosting for e-commerce? Do they provide SSL, shopping carts and payment processing?

Cloudways is optimized for hosting CMS, PHP, and WordPress-based eCommerce shops and websites. You can also install an SSL certificate with just a single click at no cost.

Do they enable you to effortlessly set up a website without any HTML or coding experience?

Yes, you can use Cloudways API to integrate no/low-code web design and development solutions with your cloud hosting environment.

What payment methods do they accept?

The platform enables you to send PayPal, credit, or debit card payments under a pay-as-you-go pricing model.

Do they provide an uptime guarantee and reimburse you for downtime?

Cloudways assures a 99.99% service uptime guarantee. Additionally, you'll get SLA credits applicable to your upcoming monthly fees when the standard levels of service are not attained in any given month. For every hour you encounter SLA non-compliance, 5% of the monthly total fees you paid will be deducted from the following month's charges.

Do they offer CPanel or any other control panels?

No, the cloud hosting platform doesn't utilize third-party control panels. Instead, it has its own control panel where you can access robust, intuitive, and advanced administrative features.

Cloudways User Reviews

Cloudways average rating:

Average score
5/5 ( user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

More reviews from 1 actual users:

PMFIAS
5/5

Overall impression

My reviews after using cloudways for more than 6 months.

I have spent a lot of time trying to find a good Hosting service for my blog [pmfias(dot)com]. Godaddy was expensive. Bluehost and Hostgator had no genuine reviews. Finally one of the nice guys on Quora recommended Cloudways [Which hosting plan/company is best for predominantly Indian Traffic website with 5,000 - 10,000 visitors a day? goo(dot)gl/PDvJiq]. After testing and using it for a month... Pros 1) Don’t have to be a geek to manage a server via cloudways. Basic knowledge of shared hosting is more than enough. 2) Migration is a breeze. They have a wonderful plugin that does all the heavy lifting. 3) Support is top notch (both pre and post purchase) 4) Cloud infrastructure means downtime is ZERO. 5) Transparent Real Time billing. [No hidden charges. Payment is postpaid. I got 10$ credit too (coupon stuff)] 6) Server management is a layman stuff. It is just pressing few buttons. [Cloning, Vertical Scaling are all pretty simple and straight forward. Downscaling is a bit complex in DO and few more] 7) Has various layers of caching. Varnish caching is wonderful. Varnish + WP Rocket + Cloudflare = Below 2-3s load time can be easily achieved for any ordinary website. [Varnish has compatibility issues with WP Rocket CSS, JS magnification and Concatenation. Merge + Minify + Refresh plugin should be used for this purpose] 8) Straightforward SFTP credentials to use Filezilla. 9) Cloudways can store upto 8 backups outside the server (They use Amazon Cloud Infrastructure to store backups). Both Real time backups and scheduled backups are allowed. 1GB backup takes only few minutes. 1 on demand backup can be stored on the server for downloading via SFTP (Filezilla). 10) Every type of resource usage (CPU, RAM, Disk space etc.) can be monitored in real-time. 11) One can analyze the overall performance of the website (load times of each plugin, page and more) using New Relic (Basic, free add on) 12) Free SSL certificate

Cons 1) The server doesn’t send transactional emails. One has to look for external services like SendGrid (12k emails free/month. No credit card required. It can be added as a free add on cloudways). 2) Documentation is not comprehensive enough (In most of the cases it may not matter).

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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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