WestHost Review
What is WestHost?
WestHost is a web hosting service that targets business users. It offers affordable shared hosting, cloud hosting, and dedicated servers to cater to the needs of professional users.
WestHost was founded in 1998 and was bought by UK2 Group in 2008. Its headquarters is in Providence, UT. The company says about 50% of its employees are multi-lingual, and a good number have more than five years of experience in the IT industry.
Uptime & Reliability of WestHost
WestHost provides a 99.9% uptime guarantee on shared hosting and dedicated hosting plans. Shared hosting customers get backups for free, but backups are charged extra on dedicated servers. Dedicated server customers get credits in case of a network outage.
VPS and cloud customers’ data is backed up weekly and monthly. WestHost urges users to create their own backups in between. The company does not offer any uptime promise for VPS and cloud hosting services.
WestHost uses a Tier-3 data center in Salt Lake City, UT. The host utilizes on-site staff, redundant power, cold row cooling, video surveillance, and smoke detection facilities to ensure data security.
Overview of WestHost Features
- Reliable and affordable web hosting
- US-based 24/7/365 support
- 30-day money back guarantee
- 99.9% uptime guarantee
- Backups
- Linux hosting
- WordPress
- MySQL
- Cpanel
How Much Does WestHost Cost?
Shared Web Hosting Plans:
Price
Storage
Bandwidth
No. of domains
No. of IP addresses
Personal
$4
50GB
1000GB
1
100
Preferred
$8
200GB
2500GB
Unlimited
Unlimited
Business
$12
Unlimited
Unlimited
Unlimited
Unlimited
Dedicated server plans:
Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
Unmanaged Atom Server
$95
500GB
10TB
No info
4
2GB DDR2
Unmanaged Quad Xeon
$160
500GB
10TB
No info
4
8GB DDR3
Unmanaged Hexa Xeon
$254
2X500GB
10TB
No info
4
12GB DDR3
Unmanaged Dual Hexa Xeon
$330
2X500GB
10TB
No info
4
24GB DDR3
Managed Atom Server
$195
500GB
10TB
No info
4
2GB DDR2
Managed Quad Xeon
$260
500GB
10TB
No info
4
8GB DDR3
Managed Hexa Xeon
$354
2X500GB
10TB
No info
4
12GB DDR3
Managed Dual Hexa Xeon
$430
2X500GB
10TB
No info
4
24GB DDR3
CPanel of WestHost
WestHost’s Linux hosting customers can use Cpanel, and the company also has its own up-to-date hosted demo.
Pros & Cons of WestHost
Pros
- Some customers have praised the customer service and response time
- Rates are affordable
- Very good uptime
Cons
- Knowledge base on website could be improved
- A few customers have complained about the customer support
User Satisfaction
Positive Social Media Mentions
78
Negative Social Media Mentions
1
We realize that when you choose to buy a Hosting Services it’s vital not only to learn how professionals score it in their reviews, but also to find out if the actual users and businesses that use this software are indeed happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and WestHost reviews across a broad range of social media sites. The information is then featured in a simple to understand format revealing how many people had positive and negative experience with WestHost. With that information at hand you should be prepared to make an informed buying choice that you won’t regret.
Technical details
Top features
- Unlimited bandwidth
- Unlimited diskspace
- Free domain
- Wordpress hosting
- Unlimited sites
Platform
- Linux
Scripting & Languages
- ASP
- Java
- Perl
- PHP
- Python
- Ruby on rails
Control Panel
- CPanel
- WHM
Easy Installs
- b2evolution
- Drupal
- Fantastico/Softaculous
- Joomla
- Magento
- Mambo
- MediaWiki
- Wordpress
- SSL
Server Location
- USA
Databases
- PHPMyAdmin
- MySQL
Support
- Phone
- Live chat
- Knowledge base
- Tickets
Customer support details
WestHost provides 24/7 US-based support through phone, live chat, and tickets. It hosts a knowledge base and FAQ on its website. Users can find a good amount of information on site builders and Cpanel on the website. Customers need to log into to the members’ area to submit support requests.
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WestHost user reviews
rotten rotten service and support
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
2/5
Ease of Use
Published on: 08.10.2024
Company Size: N/A
Industry: N/A
What are WestHost pricing details?
Shared Web Hosting Plans:
Price
Storage
Bandwidth
No. of domains
No. of IP addresses
Personal
$4
50GB
1000GB
1
100
Preferred
$8
200GB
2500GB
Unlimited
Unlimited
Business
$12
Unlimited
Unlimited
Unlimited
Unlimited
Dedicated server plans:
Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
Unmanaged Atom Server
$95
500GB
10TB
No info
4
2GB DDR2
Unmanaged Quad Xeon
$160
500GB
10TB
No info
4
8GB DDR3
Unmanaged Hexa Xeon
$254
2X500GB
10TB
No info
4
12GB DDR3
Unmanaged Dual Hexa Xeon
$330
2X500GB
10TB
No info
4
24GB DDR3
Managed Atom Server
$195
500GB
10TB
No info
4
2GB DDR2
Managed Quad Xeon
$260
500GB
10TB
No info
4
8GB DDR3
Managed Hexa Xeon
$354
2X500GB
10TB
No info
4
12GB DDR3
Managed Dual Hexa Xeon
$430
2X500GB
10TB
No info
4
24GB DDR3
Frequently asked questions about WestHost
What payment methods do they accept?
WestHost accepts credit cards, PayPal, and electronic check.
Is it a good hosting platform for Wordpress?
Yes, WestHost offers full WordPress support on all its plans.
Do they provide an uptime guarantee and pay you back for downtime?
WestHost provides a 99.9% uptime guarantee. Dedicated server customers get credits in case of a network outage.
Will you get a free domain with their hosting plan?
WestHost offers free domain registration with a few plans.
Is it a good choice for e-commerce? Do they give you SSL, shopping carts and payment processing?
Yes, WestHost provides good support for e-commerce. Some of its plans come with free SSL certificates. All plans offer Softaculous which includes shopping carts and e-commerce applications.
Do they provide unlimited email addresses and bandwidth?
WestHost offers unlimited email addresses and bandwidth with some plans.
Do they offer both Windows and Linux hosting services?
WestHost offers only Linux hosting, not Windows.
Are their hosting services secure?
WestHost uses standard security measures. It provides free nightly backups. Customers can pay a small yearly fee to get SiteLock to protect their website from malware and hackers.
Do they offer CPanel or any other control panels?
WestHost offers Cpanel for account management.
Do they enable you to easily create a website without any HTML or coding knowledge?
Novices can use WestHost’s website builder tool which comes with more than 200 professional templates.
WestHost User Reviews
WestHost average rating:
1/5
Overall impression
1/5
Customer Support
2/5
Value for Money
1/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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rotten rotten service and support
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
2/5
Ease of Use
Published on: 08.10.2024
Company Size: N/A
Industry: N/A
PROS: Their email system works most of the time. Their control page works (but is poorly documented).
CONS: 1. Customer support is a joke. The people who work there seem to churn out responses that are both late and also uninformative. 2. They drop inbound email son the floor (rather than delivering them to a Spam folder) and they do NOT inform you when they have done. I have had many many emails that I did want delivered dropped in such a manner. When pressed for reasons why they do this, they wave their hands and announce it's for "security"; oddly, I have taken to having emails sent both through Westhost and Google...and Google delivers those emails without any security repercussions.
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