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WestHost Review

WestHost
Our score: 8.4 User satisfaction: 99%
Logo of WestHost

What is WestHost?

WestHost is a web hosting service that targets business users. It offers affordable shared hosting, cloud hosting, and dedicated servers to cater to the needs of professional users.

WestHost was founded in 1998 and was bought by UK2 Group in 2008. Its headquarters is in Providence, UT. The company says about 50% of its employees are multi-lingual, and a good number have more than five years of experience in the IT industry.

Uptime & Reliability of WestHost

WestHost provides a 99.9% uptime guarantee on shared hosting and dedicated hosting plans. Shared hosting customers get backups for free, but backups are charged extra on dedicated servers. Dedicated server customers get credits in case of a network outage.

VPS and cloud customers’ data is backed up weekly and monthly. WestHost urges users to create their own backups in between. The company does not offer any uptime promise for VPS and cloud hosting services.

WestHost uses a Tier-3 data center in Salt Lake City, UT.  The host utilizes on-site staff, redundant power, cold row cooling, video surveillance, and smoke detection facilities to ensure data security.

Overview of WestHost Features

  • Reliable and affordable web hosting
  • US-based 24/7/365 support
  • 30-day money back guarantee
  • 99.9% uptime guarantee
  • Backups
  • Linux hosting
  • WordPress
  • MySQL
  • Cpanel

How Much Does WestHost Cost?

Shared Web Hosting Plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
Personal
$4
50GB
1000GB
1
100
Preferred
$8
200GB
2500GB
Unlimited
Unlimited
Business
$12
Unlimited
Unlimited
Unlimited
Unlimited

Dedicated server plans:

Price
Storage
Bandwidth
No. of IP addresses
RAM
Unmanaged Atom Server
$95
500GB
10TB
4
2GB DDR2
Unmanaged Quad Xeon
$160
500GB
10TB
4
8GB DDR3
Unmanaged Hexa Xeon
$254
2X500GB
10TB
4
12GB DDR3
Unmanaged Dual Hexa Xeon
$330
2X500GB
10TB
4
24GB DDR3
Managed Atom Server
$195
500GB
10TB
4
2GB DDR2
Managed Quad Xeon
$260
500GB
10TB
4
8GB DDR3
Managed Hexa Xeon
$354
2X500GB
10TB
4
12GB DDR3
Managed Dual Hexa Xeon
$430
2X500GB
10TB
4
24GB DDR3

CPanel of WestHost

WestHost’s Linux hosting customers can use Cpanel, and the company also has its own up-to-date hosted demo.

Pros & Cons of WestHost

Pros

  • Some customers have praised the customer service and response time
  • Rates are affordable
  • Very good uptime

Cons

  • Knowledge base on website could be improved
  • A few customers have complained about the customer support

User Satisfaction

Positive Social Media Mentions 78
Negative Social Media Mentions 1

We know that when you choose to purchase a Hosting Services it’s important not only to learn how experts score it in their reviews, but also to check whether the real users and companies that bought this software are indeed happy with the service. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and WestHost reviews across a broad array of social media sites. The data is then featured in a simple to understand form indicating how many users had positive and negative experience with WestHost. With that information at your disposal you should be prepared to make an informed buying decision that you won’t regret.

Technical details

Top features

  • Unlimited bandwidth
  • Unlimited diskspace
  • Free domain
  • Wordpress hosting
  • Unlimited sites

Platform

  • Linux

Scripting & Languages

  • ASP
  • Java
  • Perl
  • PHP
  • Python
  • Ruby on rails

Control Panel

  • CPanel
  • WHM

Easy Installs

  • b2evolution
  • Drupal
  • Fantastico/Softaculous
  • Joomla
  • Magento
  • Mambo
  • MediaWiki
  • Wordpress
  • SSL

Server Location

  • USA

Databases

  • PHPMyAdmin
  • MySQL

Support

  • Phone
  • Live chat
  • Knowledge base
  • Tickets

Customer support details

WestHost provides 24/7 US-based support through phone, live chat, and tickets. It hosts a knowledge base and FAQ on its website. Users can find a good amount of information on site builders and Cpanel on the website. Customers need to log into to the members’ area to submit support requests.

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WestHost user reviews

rotten rotten service and support

Read full review >
Robert Schulman
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 08.10.2024 Company Size: N/A Industry: N/A

What are WestHost pricing details?

Shared Web Hosting Plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
Personal
$4
50GB
1000GB
1
100
Preferred
$8
200GB
2500GB
Unlimited
Unlimited
Business
$12
Unlimited
Unlimited
Unlimited
Unlimited

Dedicated server plans:

Price
Storage
Bandwidth
No. of domains
No. of IP addresses
RAM
Unmanaged Atom Server
$95
500GB
10TB
No info
4
2GB DDR2
Unmanaged Quad Xeon
$160
500GB
10TB
No info
4
8GB DDR3
Unmanaged Hexa Xeon
$254
2X500GB
10TB
No info
4
12GB DDR3
Unmanaged Dual Hexa Xeon
$330
2X500GB
10TB
No info
4
24GB DDR3
Managed Atom Server
$195
500GB
10TB
No info
4
2GB DDR2
Managed Quad Xeon
$260
500GB
10TB
No info
4
8GB DDR3
Managed Hexa Xeon
$354
2X500GB
10TB
No info
4
12GB DDR3
Managed Dual Hexa Xeon
$430
2X500GB
10TB
No info
4
24GB DDR3

Frequently asked questions about WestHost

Is it a good choice for e-commerce? Do they offer SSL, shopping carts and payment processing?

Yes, WestHost provides good support for e-commerce. Some of its plans come with free SSL certificates. All plans offer Softaculous which includes shopping carts and e-commerce applications.

Is it a good hosting platform for Wordpress?

Yes, WestHost offers full WordPress support on all its plans.

What is the security level of their services?

WestHost uses standard security measures. It provides free nightly backups. Customers can pay a small yearly fee to get SiteLock to protect their website from malware and hackers.

Do they provide an uptime guarantee and pay you back for downtime?

WestHost provides a 99.9% uptime guarantee. Dedicated server customers get credits in case of a network outage.

How can I pay for their services?

WestHost accepts credit cards, PayPal, and electronic check.

Do you receive a free domain with their hosting plan?

WestHost offers free domain registration with a few plans.

Do they provide CPanel or any other control panels?

WestHost offers Cpanel for account management.

Do they allow you to easily set up a website without any HTML or coding skills?

Novices can use WestHost’s website builder tool which comes with more than 200 professional templates.

Do they offer unlimited email addresses and bandwidth?

WestHost offers unlimited email addresses and bandwidth with some plans.

Do they offer both Windows and Linux hosting services?

WestHost offers only Linux hosting, not Windows.

WestHost User Reviews

WestHost average rating:

Average score
1.3/5 (1 user reviews)
1/5

Overall impression

1/5

Customer Support

2/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

More reviews from 1 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

rotten rotten service and support

Read full review >
Robert Schulman
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 08.10.2024 Company Size: N/A Industry: N/A

PROS: Their email system works most of the time. Their control page works (but is poorly documented).

CONS: 1. Customer support is a joke. The people who work there seem to churn out responses that are both late and also uninformative. 2. They drop inbound email son the floor (rather than delivering them to a Spam folder) and they do NOT inform you when they have done. I have had many many emails that I did want delivered dropped in such a manner. When pressed for reasons why they do this, they wave their hands and announce it's for "security"; oddly, I have taken to having emails sent both through Westhost and Google...and Google delivers those emails without any security repercussions.

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Jenny Chang

By Jenny Chang

Jenny Chang is a senior writer specializing in SaaS and B2B software solutions. Her decision to focus on these two industries was spurred by their explosive growth in the last decade, much of it she attributes to the emergence of disruptive technologies and the quick adoption by businesses that were quick to recognize their values to their organizations. She has covered all the major developments in SaaS and B2B software solutions, from the introduction of massive ERPs to small business platforms to help startups on their way to success.

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