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American Well REVIEW

Medical Practice Management Software

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What is American Well?

American Well is a reliable, cloud-based telehealth management solution designed to ensure integrated healthcare delivery across the whole healthcare system. It’s a well-crafted system that utilizes best in class telehealth technology to bring care closer to patients and doctors.

American Well has a set of great features which include; customized offerings, deep healthcare integration,  defense-grade security, mobile SDK, advanced analytics, Exchange, Multiway video, doctor scheduling, medical history access, real-time patient data, mobile messaging, self-scheduling, image sharing, and more.

The platform brings a rich user experience with EMR integrations and new diagnostic services to ensure easy access to new dimensions of healthcare. In addition, the platform strengthens the ability of practices to connect and swap healthcare services with each other.

Overview of American Well Benefits

American Well has a spectrum of great features established on its unique infrastructure to help organizations to set up offerings beyond urgent care. The customized offerings enable organizations to create virtual practices to mirror specialty departments in physical locations. In addition, it allows established practices to set up online-only service under their unique brand.

This platform provides custom integrations which help doctors to promptly access the right data. It comes with a wide array of APIs and web applications which help you to establish a seamless relationship between your healthcare system and the platform.

Moreover, the American Well exchange makes it easy for healthcare players to exchange healthcare services. It connects all the stakeholders including; care seekers, the payers, and the providers thereby making healthcare more accessible. It gives the patients the freedom to enjoy the services of distinguished specialists and doctors the opportunity to serve better-matched patients.

Another great feature is the multiway video solution. This feature allows for a joint doctor appointment for delivery of team-based healthcare. It enables the doctor or patients to invites other players like family members, caregivers, specialists, or language translator into the live video interview.

American Well also comes with a reliable insight functionality. This features avails all the relevant information (gaps in care, patient’s history, disease management checklists, etc.) from outside system to the specialist during the telehealth visit. This makes it easier for the doctor to give the best possible treatment or prescriptions to the patients.

Overview of American Well Features

  • Customized offering
  • EMR integration
  • Mobile SDK
  • The exchange
  • Multiway video
  • Scheduling
  • Insight
  • Data Security
  • Mobile secure messaging
  • Provider-initiated visits
  • Real-time patients data
  • Co-pay management
  • Image sharing
  • Apple health integration
  • HIPAA compliant

American Well Position In Our Categories

Position of American Well in our main categories:


American Well is one of the top 50 Medical Practice Management Softwareproducts


American Well is one of the 50
Medical Practice Management Software products

If you are considering American Well it may also be beneficial to check out other subcategories of Best Medical Practice Management Software gathered in our database of SaaS software reviews.

Each enterprise has different wants and requires a software that can be customized for their size, kind of workers and buyers, and the specific industry they are in. For these reasons, no platform can proffer perfect features out-of-the-box. When you try to find a software app, first be sure what you require it for. Read some American Well reviews and ask yourself do you need basic functionality or do you need sophisticated features? Are there any industry-specific features that you are looking for? Get the answers to these queries to assist your search. There are multiple aspects that you need to consider and these include your finances, specific business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally zero in on the platform that presents all that you require to enhance your company competence and productivity.

How Much Does American Well Cost?

American Well Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

American Well’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

We realize that when you make a decision to buy Medical Practice Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and American Well reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with American Well. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


What are American Well pricing details?

American Well Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

American Well’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for American Well?

American Well supports the following integration options:

  • EMR integration
  • Apple health integration

User reviews

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