American Well Review

American Well
Our score: 7.6 User satisfaction: 94%

What is American Well?

American Well is a reliable, cloud-based telehealth management solution designed to ensure integrated healthcare delivery across the whole healthcare system. It’s a well-crafted system that utilizes best in class telehealth technology to bring care closer to patients and doctors.

American Well has a set of great features which include; customized offerings, deep healthcare integration,  defense-grade security, mobile SDK, advanced analytics, Exchange, Multiway video, doctor scheduling, medical history access, real-time patient data, mobile messaging, self-scheduling, image sharing, and more.

The platform brings a rich user experience with EMR integrations and new diagnostic services to ensure easy access to new dimensions of healthcare. In addition, the platform strengthens the ability of practices to connect and swap healthcare services with each other.

Overview of American Well Benefits

American Well has a spectrum of great features established on its unique infrastructure to help organizations to set up offerings beyond urgent care. The customized offerings enable organizations to create virtual practices to mirror specialty departments in physical locations. In addition, it allows established practices to set up online-only service under their unique brand.

This platform provides custom integrations which help doctors to promptly access the right data. It comes with a wide array of APIs and web applications which help you to establish a seamless relationship between your healthcare system and the platform.

Moreover, the American Well exchange makes it easy for healthcare players to exchange healthcare services. It connects all the stakeholders including; care seekers, the payers, and the providers thereby making healthcare more accessible. It gives the patients the freedom to enjoy the services of distinguished specialists and doctors the opportunity to serve better-matched patients.

Another great feature is the multiway video solution. This feature allows for a joint doctor appointment for delivery of team-based healthcare. It enables the doctor or patients to invites other players like family members, caregivers, specialists, or language translator into the live video interview.

American Well also comes with a reliable insight functionality. This features avails all the relevant information (gaps in care, patient’s history, disease management checklists, etc.) from outside system to the specialist during the telehealth visit. This makes it easier for the doctor to give the best possible treatment or prescriptions to the patients.

Overview of American Well Features

  • Customized offering
  • EMR integration
  • Mobile SDK
  • The exchange
  • Multiway video
  • Scheduling
  • Insight
  • Data Security
  • Mobile secure messaging
  • Provider-initiated visits
  • Real-time patients data
  • Co-pay management
  • Image sharing
  • Apple health integration
  • HIPAA compliant

American Well Position In Our Categories

Knowing that companies have unique business-related needs, it is sensible they avoid picking an all-in-one, ideal software solution. Nevertheless, it is hard to chance on such application even among sought-after software solutions.
The correct step to do can be to take note of the numerous main aspects that merit analysis like major features, costing, skill capability of the employees, organizational size, etc. Then, you must follow through your research thoroughly. Go over some American Well reviews and scrutinize each of the software solutions in your shortlist in detail. Such detailed product research ensure you drop unfit software solutions and pay for the system that offers all the tools you require company requires.

Position of American Well in our main categories:

TOP 50

American Well is one of the top 50 Medical Practice Management Software products

If you are considering American Well it might also be beneficial to examine other subcategories of Medical Practice Management Software collected in our base of SaaS software reviews.

Since each organization has specific business requirements, it is sensible for them to abstain from seeking a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such an app even among widely used software solutions. The clever thing to do would be to jot down the various important elements that require consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some American Well Medical Practice Management Software reviews and look into each of the other apps in your shortlist in detail. Such exhaustive groundwork can make sure you reject ill-fitting systems and choose the system that offers all the elements you need for business success.

How Much Does American Well Cost?

American Well Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

American Well’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 348
Negative Social Media Mentions 13

We realize that when you make a decision to buy Medical Practice Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and American Well reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with American Well. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular American Well Alternatives

Top Competitors To American Well By Price

Product name:
By quote

Trending Medical Practice Management Software Reviews

Product name:

American Well Comparisons

Product name:

What are American Well pricing details?

American Well Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

American Well’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for American Well?

American Well supports the following integration options:

  • EMR integration
  • Apple health integration

American Well
is waiting for
your first review.


Write your own review of this product

Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.


Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.