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Attensity Review

Attensity
Our score: 7.7 User satisfaction: 100%

What is Attensity?

Attensity is a top notch data contextualization solution steadily providing businesses with a litany of business intelligence services for more than a decade, and helping clients determine significant and precise information from sources coursed through multiple channels, such as conversations, comments, forums, and more. Attensity does this with its potent mix of very advanced and patented context-based discovery techniques, semantic technologies, and analytics.

By harnessing Attentisty’s host of solutions, users are able to get more in the following areas:

  • Fraud & Risk Analysis
  • Competitive Analysis
  • Brand Threat / Affinity
  • Product Launch
  • Customer Experience

Overview of Attensity Benefits

Attensity takes their clients to a whole new level of business intelligence and customer experience management. With its patented technology and highly advanced solutions, Attensity users can:

  • Generate more revenue by spotting and tapping new market opportunities and provide customers with offerings that are both timely and relevant.
  • A better understanding to customers’ needs which leads to rapid response and encourage brand loyalty.
  • Detect and address potential threats long before they can affect operations, which results to reduced costs and improved efficiency.

Overview of Attensity Features

Attensity Analyze
  • Advanced Conversation Analysis
  • Customer behavior profiling
  • Detailed sentiment analysis
  • Root cause of issues
  • Understand conversations and emerging issues
  • Monitor buzz
  • Predictive analytics
  • Drag-and-Drop Visualization
  • Reporting Widgets
  • Big Data Ready
Attensity Q
  • Target text related to customers, competition, industries, and influencers
  • Perform market research and brand analysis
  • Leverage social media as world’s largest focus group
  • Discover adjectives used to describe product features or issues
  • Analyze the semantic meaning of conversations and comments
Semantic Annotation
  • Intuitive and Intelligent Text Analytics

Attensity Position In Our Categories

Knowing that companies have their own business-related wants, it is only sensible that they avoid picking an all-encompassing, ideal business application. Just the same, it would be almost impossible to try to find such a software solution even among sought-after software systems. The efficient thing to do should be to tabulate the varied essential aspects that need investigation such as major features, price terms, technical skill capability of staff members, company size, etc. Next, you must double down on your research fully. Read these Attensity review articles and explore the other software options in your list in detail. Such well-rounded product investigation makes sure you circumvent unfit software products and select the one which delivers all the aspects you require business requires.

Position of Attensity in our main categories:

TOP 500

Attensity is one of the top 500 Business Intelligence Software products

TOP 500

Attensity is one of the 500 Marketing Software products

Attensity is also listed in the following subcategories:

Every business is different, and can require a particular type of Business Intelligence Software solution that will be fit for their company size, type of customers and staff and even specific niche they support. We advise you don't count on locating a perfect services that is going to work for each business regardless of their background is. It may be a good idea to read a few Attensity Business Intelligence Software reviews first and even then you should remember what the solution is supposed to do for your company and your employees. Do you require an easy and intuitive app with only essential features? Will you actually make use of the complex tools required by experts and large enterprises? Are there any specific features that are especially practical for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a trustworthy service that will fit your budget.

How Much Does Attensity Cost?

Attensity Pricing Plans:

Free Trial

Attensity offers three different products to address different business data and customer experience management requirements:

  • Attensity Analyze
  • Attensity Q
  • Attensity Semantic Annotation

Pricing is available by quote only. Contact Attensity directly for a demo and pricing details.

User Satisfaction

Positive Social Media Mentions 13
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Attensity reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Attensity. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Attensity Comparisons

Attensity user reviews

Useful application for analyzing customer behavior

Read full review >
Laurie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2019 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

I use Attensity for text mining

Read full review >
Jenny
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

Ideal app for sentiment analysis

Read full review >
Adrian
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2019 Company Size: More than 100 Employees Industry: Insurance

We use it to analyze customer experience

Read full review >
Dale
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2018 Company Size: More than 100 Employees Industry: Airlines/Aviation

Great tool for analyzing customer experience

Read full review >
Melanie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.08.2018 Company Size: More than 100 Employees Industry: Airlines/Aviation

What are Attensity pricing details?

Attensity Pricing Plans:

Free Trial

Attensity offers three different products to address different business data and customer experience management requirements:

  • Attensity Analyze
  • Attensity Q
  • Attensity Semantic Annotation

Pricing is available by quote only. Contact Attensity directly for a demo and pricing details.

What integrations are available for Attensity?

Attensity supports integration with the following business systems and applications:

  • SAP
  • HP
  • Carahsoft
  • Opalsoft
  • HootSuite
  • Twitter
  • TeraData

Attensity average rating:

Average score
4.5/5 (7 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jenny

PROS: Attensity offers a lot of plus points. The app is easy to use. I can modify queries, find exact phrases or words, and also search by user.

CONS: One of the drawbacks is the data export is sometimes not in a format that is easy to read. Because of the export feature, responses were interrupted sometimes.

Reviewed 5 months ago

Read full review >

The least favorable review

Melanie

PROS: I feel Attensity’s main advantage is I can personalize queries and categories to find what is crucial for our business. I can use both structured and unstructured fields together for deeper analysis. The app gives me the ability to analyze multiple data sources into a single topic of analysis. Another plus point is the support team offers prompt and helpful service to resolve all issues.

CONS: There are a few drawbacks I would like to point out. To get the best analysis, you need to do manual categorization and this takes plenty of time. Second, the app is not user-friendly and you have to invest a lot of time to learn to create and manipulate queries. Third, the pricing packages are expensive.

Reviewed 2 years ago

Read full review >

More reviews from 7 actual users:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

Useful application for analyzing customer behavior

Read full review >
Laurie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.10.2019 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

PROS: We use Attensity to track and analyze customer behavior as well as industry trends.

CONS: For me, the major disadvantage is the system delays in historical data exporting as well as reporting.

What do you think about this review? Great Poor

I use Attensity for text mining

Read full review >
Jenny
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2019 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

PROS: Attensity offers a lot of plus points. The app is easy to use. I can modify queries, find exact phrases or words, and also search by user.

CONS: One of the drawbacks is the data export is sometimes not in a format that is easy to read. Because of the export feature, responses were interrupted sometimes.

What do you think about this review? Great Poor

Ideal app for sentiment analysis

Read full review >
Adrian
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2019 Company Size: More than 100 Employees Industry: Insurance

PROS: For me, the highlight of Attensity is its effective algorithm which breaks input sentences into triples. The triples give me deep insight into customer sentiments.

CONS: The main drawback is the creation of plenty of junk triples. Since I need to do the categorization manually, it a hassle to assign triples to the correct buckets.

What do you think about this review? Great Poor

We use it to analyze customer experience

Read full review >
Dale
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.09.2018 Company Size: More than 100 Employees Industry: Airlines/Aviation

PROS: The feature I like the most is the comments and triples by categories. It helps to analyze large volumes of comments as you can do so without reading every single comment.

CONS: You can use specific text in the text search option, but you cannot do a search without specific text. However, it could be my fault as I may not have fully explored the software to learn all the search possibilities.

What do you think about this review? Great Poor

Great tool for analyzing customer experience

Read full review >
Melanie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.08.2018 Company Size: More than 100 Employees Industry: Airlines/Aviation

PROS: I feel Attensity’s main advantage is I can personalize queries and categories to find what is crucial for our business. I can use both structured and unstructured fields together for deeper analysis. The app gives me the ability to analyze multiple data sources into a single topic of analysis. Another plus point is the support team offers prompt and helpful service to resolve all issues.

CONS: There are a few drawbacks I would like to point out. To get the best analysis, you need to do manual categorization and this takes plenty of time. Second, the app is not user-friendly and you have to invest a lot of time to learn to create and manipulate queries. Third, the pricing packages are expensive.

What do you think about this review? Great Poor

Good system, but falls short of expectations

Read full review >
Grant
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.03.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I think the highlight of Attensity is it enables me to analyze thousands of customer comments and get deep insight about customer experience in real time. I also use it to capture opinions and feedback from social media channels.

CONS: The main problem lies in the manual categorization process which is tedious. If you have large volumes of data the manual categorization task can be overwhelming.

What do you think about this review? Great Poor

It is easy to customize the software

Read full review >
Reginald
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.12.2017 Company Size: More than 100 Employees Industry: Medical Devices

PROS: In my opinion, the best part about Attensity is it is easy to customize the software tools for your specific needs.

CONS: The main drawback is their customer support agents are slow to respond when you contact them to get your issues resolved.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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