Avochato Review

One of the biggest problem businesses face is being unable to reach out to the people that matter through phone calls and emails. Avochato adds a new dimension to business communication by implementing an always-on text messaging channel. The platform delivers numerous benefits which include:

Monitor all communications from a single dashboard

If you are looking for a platform to streamline the management of business communication, Avochato has all the features you need. For example, the solution’s Live Inbox gives you a 360-degree view of all customer communications, from a single dashboard, allowing you to easily delve into text conversations, delegate tasks with your team, and re-engage with cold leads, all without losing chat history. What’s more: Avochato comes with a Voicemail Inbox, a robust tool that enables you to securely manage incoming voicemails so you never lose them.

Increase the efficiency of sales teams

Moreover, Avochato is designed to help increase the efficiency of sales teams. The program has multiple time-saving features such as the Broadcasting tool that allows you to send, custom-made text messages to an entire target audience all at once. It ensures that 98% of text messages are read and most of them are responded to, thereby improving sales efficiency. In addition, with the one-to-many mass texting functionality, Avochato enables you to overcome the inefficiencies of email marketing and send highly effective marketing messages to leads.

What is intriguing is that Avochato allows your sales team to stipulated customizable office hours and limit when to receive notifications and calls. Even when no one is in the office to receive customer calls, Avochato can be configured to send automated replies that keep all customers engaged and make them feel valued.

Deliver seamless support experience

Support teams face numerous limitations when handling customer’s queries through calls. For example, the teams can only handle one customer on the phone at a time, which means all other incoming calls have to be queued.

With Avochato, it’s easy for support teams to handle numerous cases simultaneously. Features such as the message templates save time and enable support teams to craft the perfect response ahead of time to expedite problem resolutions. Also, with One-Time Responses, you can instantly respond to customer queries with automated one-time responses.

Besides, Avochato’s Assignable Conversations mean that issues can easily be transferred or reassigned to a member with the required expertise. The best part is that when an issue is reassigned to a member of the support team he/she receives a notification, alerting them to solve the issue without delay.

Get unique mobile numbers

Also, with Avochato you get a unique, localized and fully-functional phone numbers. The numbers feature your preferred country and area codes, and they enable you to text and receive text messages anywhere.  Each number comes with an innovative feature known as Robo-call protection. This feature prevents automated dialers from reaching your numbers, thereby keeping the numbers away from unwarranted clutter.

Increase engagement

Moreover, Avochato provides the features your business needs to increase engagement. For example, the Chat Widget is a robust feature that can be added to your website to drive new leads into your sales funnel. When new customers enter their contact info into the widget they receive automatic messages that initiate constructive conversations.

Even better, you can embed your unique phone number into Google Adwords. As a result, all ad clicks are converted into text messages conversations, ultimately funneling warm leads into your inbox and giving your sales team the opportunity to the nurture leads in real-time.