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ShoutOUT Review

ShoutOUT
Our score: 8.0 User satisfaction: N/A

What is ShoutOUT?

ShoutOUT is an all-in-one marketing software that combines features for customer profiling and segmentation, communication, and loyalty management into a single platform. It gives you and your marketing team the ability to leverage all important information about your customers to build and maintain winning relationships with them.

ShoutOUT permits you to fetch customer information and details from various touchpoints and sources and organize them in one central place. The marketing platform generates individual customer profiles where you can access all essential information about each customer. You can also segment your customers based on their information and actions for more personalized and relevant communications.

The platform automates and enhances customer engagement by enabling you to send personalized SMS and email messages to your customers which are triggered by their actions like purchasing products, redeeming reward points, or submitting forms. Furthermore, ShoutOUT lets you add shortened tracking links to your SMS messages as well as communicate with your customers through WhatsApp and Facebook Messenger.

Last but not least, it offers customer loyalty management features such as giving loyalty or reward points to customers based on their actions and behaviors, creating a gamified loyalty program where customers can go through different tiers and milestones.

Overview of ShoutOUT Benefits

Powerful Customer Segmentation

Customer segmentation is one of the powerful capabilities built within ShoutOUT. The marketing platform allows you to collect essential and relevant pieces of information about your customers from different touchpoints, sources, and applications and make them all accessible from a single dashboard. 

You can build customer profiles from these customer data so that you’ll be able to understand each customer better, such as how often a customer visits your website or online store and how much he or she usually spends when making purchases. 

ShoutOUT then enables you to segment your customers based on all of the information you have about them, grouping customers based on gender, location, purchase history, interests, and other factors you want to take into account. The platform automatically updates the customer segments you created in real-time. Through customer segmentation, it’s now easy for you to engage with your customers in a more timely, personalized, and relevant way. 

Personalized Engagement

ShoutOUT aids you in building and maintaining dynamic, automated, and personalized engagements with your customers. With this platform, you’ll be able to communicate with customers using different channels which include SMS, email, WhatsApp, and Facebook Messenger. You can even send SMS and email messages directly within the platform. 

You can also add customer attributes aside from customer names to your SMS and email messages to make them more personalized. What’s great about ShoutOUT is that these messages can be triggered by specific actions customers are performing, letting you send the right messages to them whenever they are buying products, sending forms, claiming loyalty or reward points, or doing other activities on your website.  

Another feature present in ShoutOUT is the ability to include shortened URLs in your SMS and email messages. The purpose of this is to not only direct customers to where you want them to go but also to track how they are responding to your messages. Here, you’ll be able to find out who among the recipients clicked the added links and launch your next campaign only to such engaged customers. 

Motivational Customer Loyalty Program 

ShoutOUT is a good tool for retaining active and loyal customers. This is because it allows you to build and implement a loyalty program that motivates customers to come back and do business with you continuously. For instance, the marketing platform lets you give reward points based on customers’ actions, behaviors, and activities. These include making purchases, referring friends, sharing buying experiences on social media, and more. 

The platform also lets you build your own branded and customizable reward portal as well as offer multiple ways of how customers can redeem loyalty or reward points. Additionally, you can incorporate gamification into your customer loyalty program by setting up different tiers and milestones, encouraging customers to move from one tier or milestone to another and get tangible rewards and benefits. 

Overview of ShoutOUT Features

  • Customer Data
  • Customer Profiles
  • Customer Segmentation
  • Personalized Messages
  • WhatsApp & Facebook Messaging
  • Triggered Campaigns
  • Shortened Tracking Links
  • Gamified Loyalty Program
  • Action-Based Rewarding
  • Point Redemption
  • Tiers & Milestones

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

ShoutOUT Position In Our Categories

Because businesses have special business wants, it is wise they steer clear of paying for a one-size-fits-all, ”best” software product. Still, it is futile to try to come across such a software product even among branded software products. The better step to do can be to make a list of the different vital aspects which call for a deliberation such as major features, costing, technical skill aptitude of staff members, organizational size, etc. Then, you must double down on the research through and through. Have a look at some ShoutOUT analyses and scrutinize the other applications in your shortlist more closely. Such comprehensive product research ascertains you steer clear of mismatched software products and buy the one which delivers all the features you require business requires in growing the business.

Position of ShoutOUT in our main categories:

ShoutOUT is also listed in the following subcategories:

It is important to realize that hardly any app in the Mobile Marketing Software category is going to be a perfect solution that can match all the requirements of various company types, sizes and industries. It may be a good idea to read a few ShoutOUT Mobile Marketing Software reviews first as specific software can dominate exclusively in a very narrow set of applications or be designed with a very specific industry in mind. Others might work with an idea of being easy and intuitive and as a result lack advanced features welcomed by more experienced users. There are also software that focus on a broad group of users and provide a powerful feature toolbox, but this usually comes at a higher price of such a solution. Be certain that you're aware of your requirements so that you select a solution that has exactly the elements you look for.

How Much Does ShoutOUT Cost?

ShoutOUT Pricing Plans:

Free Trial

Starter

Free

Growth

$29/month

Pro

$99/month

Enterprise

Contact vendor

SMS Packages

$0.0090/SMS

Email Packages

$30

ShoutOUT offers four enterprise pricing plans for users to choose from – Starter, Growth, Pro, and Enterprise. Give the details a look and select the best plan for your business.

Starter – $0

  • Suitable for SMS & email campaigns
  • Unlimited Customer Segments
  • SMS
  • Unlimited SMS & Email Templates
  • Unlimited Contacts
  • Email
  • Unlimited Short URLs
  • Unlimited Personalized Content

Growth – $29/month

  • Suitable for API integrations and automated/triggered messages
  • All Starter Plan features
  • Multiple Sender IDs / Mobile Numbers
  • ShoutOUT Forms
  • 360° Customer Profile View
  • API Integrations
  • Automated/ Triggered SMS & Emails

Pro – $99/month

  • Suitable for WhatsApp business API & Messenger integration
  • All Growth Plan features
  • Advanced Analytics
  • 24×7 Customer Support via Chat
  • Facebook Messenger Integration
  • WhatsApp Business API

Enterprise – By quote

  • Advanced features
  • Create your own customer engagement platform on-premise or on private cloud

SMS Packages – $0.0090 /per SMS

  • Bronze – 1,000 SMS Credits – $10
  • Silver – 5,000 SMS Credits – $50
  • Gold – 10,000 text messages – $100
  • Platinum – 50,000 SMS Credits – $500

Email Packages – Starts at $30/10,000 emails

  • 10,000 emails – $30
  • 25,000 emails – $50
  • 50,000 emails – $80
  • 100,000 emails – $140
  • 200,000 emails – $240
  • 500,000 emails – $440
  • 1,000,000 emails – 820

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Mobile Marketing Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ShoutOUT reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ShoutOUT. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ShoutOUT pricing details?

ShoutOUT Pricing Plans:

Free Trial

Starter

Free

Growth

$29/month

Pro

$99/month

Enterprise

Contact vendor

SMS Packages

$0.0090/SMS

Email Packages

$30

ShoutOUT offers four enterprise pricing plans for users to choose from – Starter, Growth, Pro, and Enterprise. Give the details a look and select the best plan for your business.

Starter – $0

  • Suitable for SMS & email campaigns
  • Unlimited Customer Segments
  • SMS
  • Unlimited SMS & Email Templates
  • Unlimited Contacts
  • Email
  • Unlimited Short URLs
  • Unlimited Personalized Content

Growth – $29/month

  • Suitable for API integrations and automated/triggered messages
  • All Starter Plan features
  • Multiple Sender IDs / Mobile Numbers
  • ShoutOUT Forms
  • 360° Customer Profile View
  • API Integrations
  • Automated/ Triggered SMS & Emails

Pro – $99/month

  • Suitable for WhatsApp business API & Messenger integration
  • All Growth Plan features
  • Advanced Analytics
  • 24×7 Customer Support via Chat
  • Facebook Messenger Integration
  • WhatsApp Business API

Enterprise – By quote

  • Advanced features
  • Create your own customer engagement platform on-premise or on private cloud

SMS Packages – $0.0090 /per SMS

  • Bronze – 1,000 SMS Credits – $10
  • Silver – 5,000 SMS Credits – $50
  • Gold – 10,000 text messages – $100
  • Platinum – 50,000 SMS Credits – $500

Email Packages – Starts at $30/10,000 emails

  • 10,000 emails – $30
  • 25,000 emails – $50
  • 50,000 emails – $80
  • 100,000 emails – $140
  • 200,000 emails – $240
  • 500,000 emails – $440
  • 1,000,000 emails – 820

What integrations are available for ShoutOUT?

ShoutOUT integrates with:

  • Google Forms
  • Typeform
  • Facebook Lead Ads
  • Zapier
  • WooCommerce
  • Magento
  • Lightspeed
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Reviewed By Louie Andre
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