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GetFiveStars Review

GetFiveStars
Our score: 8.4 User satisfaction: 100%

What is GetFiveStars?

GetFiveStars is a fully integrated and highly customizable online reputation management platform. The application assists businesses in gaining customer ratings and encouraging clients to leave testimonials on online review sites.

With GetFiveStars, companies have several methods they can use to ask for customer feedback. They can choose between email, SMS, and even onsite testimonial capture. As the application is web-based, the manager or a representative can interview customers can capture their opinions before they leave the premises with the use of tablets or iPads.

Furthermore, GetFiveStars has a robust dashboard where proprietors and managers can gain an overall insight of their company’s performance. This enables them to address performance issues as well as create strategic plans to enhance their customer service to gain more positive reviews.

Overview of GetFiveStars Benefits

Fast & Easy Requests

Gaining customer reviews can be an arduous task. But with GetFiveStars, the process becomes an easy one. All users have to do is input customer email address or mobile number into the system and the application takes care of sending them customizable testimonial requests.

Onsite Feedback Capture

One of the best ways to capture customer feedback is to do it onsite. That is why GetFiveStars enable users to turn their tablets and iPads into a mobile review gathering device. Doing so gives establishments fresh and instant testimonials.

Automated Feedback Invitations

GetFiveStars affords companies the ability to integrate the application with their existing CRM solutions and other customer databases to make certain no customer is unengaged. By doing so, the review request and capturing process is fully automated, allowing users to focus more on onsite and personal customer engagement.

NPS Capture

A company that knows its NPS can utilize it in gauging their KPIs. That is why GetFiveStars enable companies to capture it. This allows them to improve their performances further to enhance their customer service. This leads to more happy customers and to more glowing reviews.

Testimonials Widget

With GetFiveStars, companies are able to show off their positive customer testimonials. This provides website visitors and future clients with an optimistic insight to assist them in deciding whether to go with the business organization’s services or not.

Unhappy Customer Alert

Less than positive customer experiences can be unavoidable at times but that does not mean they cannot be turned around. GetFiveStars instantly alerts the management in the case of negative feedback so that they can immediately address the issue. This way, they can follow-up with the customer and give them a better customer service compared to what they previously encountered.

Online Reviews Generation

With GetFiveStars, not only can business organizations ask customers rate their service, they can also request them to leave a feedback on online review sites. This assists them in spreading the word about their service and allows previous customers’ satisfactory experiences do the marketing for them.

Monitoring & Reporting Functions

GetFiveStars is equipped with several monitoring and reporting capabilities. Reports can be sent to the managements’ email addresses on a weekly or monthly basis automatically. This allows companies to always be informed regarding their own performances in different areas so they are always ready to make informed decisions.

Overview of GetFiveStars Features

  • Single Customer Email Entry
  • Bulk Customer Email Entry
  • Single or Bulk Email Feedback Requests
  • SMS Feedback Requests
  • Tablet & iPad Kiosk Mode
  • API Integration
  • Net Promoter Score Capture
  • Customer Testimonials Builder
  • Testimonial Widget
  • Online Review Requests
  • NPS Reporting
  • Reviews Monitoring
  • Automated Reports
  • Negative Reviews Alerts

GetFiveStars Position In Our Categories

Since companies have their own business-related wants, it is only logical they avoid purchasing an all-encompassing, ideal software system. Nonetheless, it is futile to find such application even among popular software solutions.
The practical thing to do is to narrow down the numerous critical functions that need consideration such as crucial features, price terms, skill capability of the users, company size, etc. Then, you should perform your product research comprehensively. Have a look at some GetFiveStars reviews and look into the other software options in your shortlist in detail. Such comprehensive research guarantee you weed out poorly fit apps and select the system that meets all the aspects you require business requires in sustaining growth.

Position of GetFiveStars in our main categories:

TOP 50

GetFiveStars is one of the top 50 Reputation Management Software products

If you are interested in GetFiveStars it may also be a good idea to investigate other subcategories of Reputation Management Software listed in our database of SaaS software reviews.

Each enterprise has different requirements and needs an application that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no system can offer perfect tools out-of-the-box. When you try to find a software app, first be sure what you require it for. Read some GetFiveStars Reputation Management Software reviews and ask yourself do you need basic features or do you require advanced functionality? Are there any industry-specific features that you are seeking? Obtain the answers to these queries to assist your search. There are multiple elements that you need to consider and these include your finances, specific business requirements, your organization size, integration requirements etc. Take your time, check out a few free trials, and finally zero in on the app that provides all that you need to boost your company competence and productivity.

How Much Does GetFiveStars Cost?

GetFiveStars Pricing Plans:

Free Trial

Multi-Location Basic

$39.95/location/month

Multi-Location Pro

$75.00/location/month

Multi-Location Pro Plus

$99.00/location/month

Multi-Location Executive

$249.00/location/month

Enterprise & Franchise 1 Location

$39.95/location/month

Enterprise & Franchise 2-10 Locations

$29.00/location/month

Enterprise & Franchise 11-16 Locations

$24.00/location/month

Enterprise & Franchise 17-25 Locations

$21.00/location/month

Enterprise & Franchise 26-40 Locations

$18.00/location/month

Enterprise & Franchise 41-100 Locations

$15.00/location/month

Enterprise & Franchise 100+ Locations

$12.00/location/month

Enterprise & Franchise More than 500 Locations

Contact vendor

Agency Basic 1 Location

$39.95/location/month

Agency Basic 2-10 Locations

$29.00/location/month

Agency Basic 11-16 Locations

$24.00/location/month

Agency Basic 17-25 Locations

$21.00/location/month

Agency Basic 26-40 Locations

$18.00/location/month

Agency Basic 41-100 Locations

$15.00/location/month

Agency Basic 100+ Locations

$12.00/location/month

Agency Pro 1 Location

$75.00/location/month

Agency Pro 2-10 Locations

$55.00/location/month

Agency Pro 11-16 Locations

$42.00/location/month

Agency Pro 17-25 Locations

$35.00/location/month

Agency Pro 26-40 Locations

$32.00/location/month

Agency Pro 41-100 Locations

$29.00/location/month

Agency Pro 100+ Locations

$25.00/location/month

Agency Pro Plus 1 Location

$99.00/location/month

Agency Pro Plus 2-10 Locations

$69.00/location/month

Agency Pro Plus 11-16 Locations

$55.00/location/month

Agency Pro Plus 17-25 Locations

$47.00/location/month

Agency Pro Plus 26-40 Locations

$44.00/location/month

Agency Pro Plus 41-100 Locations

$41.00/location/month

Agency Pro Plus 100+ Locations

$38.00/location/month

Agency Executive 1 Location

$249.00/location/month

Agency Executive 2-10 Locations

$199.00/location/month

Agency Executive 11-16 Locations

$185.00/location/month

Agency Executive 17-25 Locations

$170.00/location/month

Agency Executive 26-40 Locations

$155.00/location/month

Agency Executive 41-100 Locations

$145.00/location/month

Agency Executive 100+ Locations

$140.00/location/month

GetFiveStars offers several SMB and enterprise pricing packages, depending on the number of managed locations. Give the details a look, and select the best plan for your business:

Multi-Location Pricing

Basic – $39.95/location/month

  • Up to 1,000 New Customer Profiles Monthly
  • 1,000 Email Requests per Month (30 a day)
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • User Guide and Chat & Email Support
  • Zapier Integration

Pro – $75.00/location/month

  • Up to 3,500 New Customer Profiles Monthly
  • 3,000 Email Requests per Month (100 a day)
  • 200 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • User Guide and Chat & Email Support
  • API, Zapier, & Webhooks Integration

Pro Plus – $99.00/location/month

  • Up to 6,000 New Customer Profiles Monthly
  • 4,000 Email Requests per Month (130 a day)
  • 400 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • User Guide and Chat & Email Support
  • API, Zapier, & Webhooks Integration

Executive – $249.00/location/month

  • Up to 10,000 New Customer Profiles Monthly
  • 7,500 Email Requests per Month (230 a day)
  • 1,000 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • All Support Methods and Phone
  • API, Zapier, & Webhooks Integration
  • Insights Report – Customer Feedback Analysis

 

Enterprise & Franchise Info

  • 1 Location – $39.95/location/month
  • 2-10 Locations – $29.00/location/month
  • 11-16 Locations – $24.00/location/month
  • 17-25 Locations – $21.00/location/month
  • 26-40 Locations – $18.00/location/month
  • 41-100 Locations – $15.00/location/month
  • 100+ Locations – $12.00/location/month
  • More than 500 Locations – custom pricing

Enterprise & Franchise solutions can automate feedback requests, tag locations, manage and monitor businesses at the corporate and location levels, optimize local search and search engine results, and capture Net Promoter Scores and analyze them.

Agency Whitelabel

Basic

  • 1 Location – $39.95/location/month
  • 2-10 Locations – $29.00/location/month
  • 11-16 Locations – $24.00/location/month
  • 17-25 Locations – $21.00/location/month
  • 26-40 Locations – $18.00/location/month
  • 41-100 Locations – $15.00/location/month
  • 100+ Locations – $12.00/location/month
  • 1,000 New Customer Profiles per Month
  • 1,000 Email Requests (30 a day)

Pro  

  • 1 Location – $75.00/location/month
  • 2-10 Locations – $55.00/location/month
  • 11-16 Locations – $42.00/location/month
  • 17-25 Locations – $35.00/location/month
  • 26-40 Locations – $32.00/location/month
  • 41-100 Locations – $29.00/location/month
  • 100+ Locations – $25.00/location/month
  • 3,500 New Customer Profiles per Month
  • 3,000 Email Requests (100 a day)
  • 200 SMS Review Requests Credits
  • Wi-Fi Portal ($200 one-time device fee)

Pro Plus

  • 1 Location – $99.00/location/month
  • 2-10 Locations – $69.00/location/month
  • 11-16 Locations – $55.00/location/month
  • 17-25 Locations – $47.00/location/month
  • 26-40 Locations – $44.00/location/month
  • 41-100 Locations – $41.00/location/month
  • 100+ Locations – $38.00/location/month
  • 6,000 New Customer Profiles per Month
  • 4,000 Email Requests (130 a day)
  • 400 SMS Review Requests Credits
  • Wi-Fi Portal ($200 one-time device fee)

Executive

  • 1 Location – $249.00/location/month
  • 2-10 Locations – $199.00/location/month
  • 11-16 Locations – $185.00/location/month
  • 17-25 Locations – $170.00/location/month
  • 26-40 Locations – $155.00/location/month
  • 41-100 Locations – $145.00/location/month
  • 100+ Locations – $140.00/location/month
  • 10,000 New Customer Profiles per Month
  • 7,500 Email Requests (250 a day)
  • 1,000 SMS Review Requests Credits
  • Wi-Fi Portal Included

For questions regarding pricing plans, contact GetFiveStars through email or chat.

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Reputation Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and GetFiveStars reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with GetFiveStars. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are GetFiveStars pricing details?

GetFiveStars Pricing Plans:

Free Trial

Multi-Location Basic

$39.95/location/month

Multi-Location Pro

$75.00/location/month

Multi-Location Pro Plus

$99.00/location/month

Multi-Location Executive

$249.00/location/month

Enterprise & Franchise 1 Location

$39.95/location/month

Enterprise & Franchise 2-10 Locations

$29.00/location/month

Enterprise & Franchise 11-16 Locations

$24.00/location/month

Enterprise & Franchise 17-25 Locations

$21.00/location/month

Enterprise & Franchise 26-40 Locations

$18.00/location/month

Enterprise & Franchise 41-100 Locations

$15.00/location/month

Enterprise & Franchise 100+ Locations

$12.00/location/month

Enterprise & Franchise More than 500 Locations

Contact vendor

Agency Basic 1 Location

$39.95/location/month

Agency Basic 2-10 Locations

$29.00/location/month

Agency Basic 11-16 Locations

$24.00/location/month

Agency Basic 17-25 Locations

$21.00/location/month

Agency Basic 26-40 Locations

$18.00/location/month

Agency Basic 41-100 Locations

$15.00/location/month

Agency Basic 100+ Locations

$12.00/location/month

Agency Pro 1 Location

$75.00/location/month

Agency Pro 2-10 Locations

$55.00/location/month

Agency Pro 11-16 Locations

$42.00/location/month

Agency Pro 17-25 Locations

$35.00/location/month

Agency Pro 26-40 Locations

$32.00/location/month

Agency Pro 41-100 Locations

$29.00/location/month

Agency Pro 100+ Locations

$25.00/location/month

Agency Pro Plus 1 Location

$99.00/location/month

Agency Pro Plus 2-10 Locations

$69.00/location/month

Agency Pro Plus 11-16 Locations

$55.00/location/month

Agency Pro Plus 17-25 Locations

$47.00/location/month

Agency Pro Plus 26-40 Locations

$44.00/location/month

Agency Pro Plus 41-100 Locations

$41.00/location/month

Agency Pro Plus 100+ Locations

$38.00/location/month

Agency Executive 1 Location

$249.00/location/month

Agency Executive 2-10 Locations

$199.00/location/month

Agency Executive 11-16 Locations

$185.00/location/month

Agency Executive 17-25 Locations

$170.00/location/month

Agency Executive 26-40 Locations

$155.00/location/month

Agency Executive 41-100 Locations

$145.00/location/month

Agency Executive 100+ Locations

$140.00/location/month

GetFiveStars offers several SMB and enterprise pricing packages, depending on the number of managed locations. Give the details a look, and select the best plan for your business:

Multi-Location Pricing

Basic – $39.95/location/month

  • Up to 1,000 New Customer Profiles Monthly
  • 1,000 Email Requests per Month (30 a day)
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • User Guide and Chat & Email Support
  • Zapier Integration

Pro – $75.00/location/month

  • Up to 3,500 New Customer Profiles Monthly
  • 3,000 Email Requests per Month (100 a day)
  • 200 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • User Guide and Chat & Email Support
  • API, Zapier, & Webhooks Integration

Pro Plus – $99.00/location/month

  • Up to 6,000 New Customer Profiles Monthly
  • 4,000 Email Requests per Month (130 a day)
  • 400 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • User Guide and Chat & Email Support
  • API, Zapier, & Webhooks Integration

Executive – $249.00/location/month

  • Up to 10,000 New Customer Profiles Monthly
  • 7,500 Email Requests per Month (230 a day)
  • 1,000 SMS Review Requests Credits
  • Performance & Review Reports
  • Monitor Up to 5 Review Sites
  • Testimonial Widget
  • Custom Survey Questions
  • Captive Wi-Fi Portal
  • All Support Methods and Phone
  • API, Zapier, & Webhooks Integration
  • Insights Report – Customer Feedback Analysis

 

Enterprise & Franchise Info

  • 1 Location – $39.95/location/month
  • 2-10 Locations – $29.00/location/month
  • 11-16 Locations – $24.00/location/month
  • 17-25 Locations – $21.00/location/month
  • 26-40 Locations – $18.00/location/month
  • 41-100 Locations – $15.00/location/month
  • 100+ Locations – $12.00/location/month
  • More than 500 Locations – custom pricing

Enterprise & Franchise solutions can automate feedback requests, tag locations, manage and monitor businesses at the corporate and location levels, optimize local search and search engine results, and capture Net Promoter Scores and analyze them.

Agency Whitelabel

Basic

  • 1 Location – $39.95/location/month
  • 2-10 Locations – $29.00/location/month
  • 11-16 Locations – $24.00/location/month
  • 17-25 Locations – $21.00/location/month
  • 26-40 Locations – $18.00/location/month
  • 41-100 Locations – $15.00/location/month
  • 100+ Locations – $12.00/location/month
  • 1,000 New Customer Profiles per Month
  • 1,000 Email Requests (30 a day)

Pro  

  • 1 Location – $75.00/location/month
  • 2-10 Locations – $55.00/location/month
  • 11-16 Locations – $42.00/location/month
  • 17-25 Locations – $35.00/location/month
  • 26-40 Locations – $32.00/location/month
  • 41-100 Locations – $29.00/location/month
  • 100+ Locations – $25.00/location/month
  • 3,500 New Customer Profiles per Month
  • 3,000 Email Requests (100 a day)
  • 200 SMS Review Requests Credits
  • Wi-Fi Portal ($200 one-time device fee)

Pro Plus

  • 1 Location – $99.00/location/month
  • 2-10 Locations – $69.00/location/month
  • 11-16 Locations – $55.00/location/month
  • 17-25 Locations – $47.00/location/month
  • 26-40 Locations – $44.00/location/month
  • 41-100 Locations – $41.00/location/month
  • 100+ Locations – $38.00/location/month
  • 6,000 New Customer Profiles per Month
  • 4,000 Email Requests (130 a day)
  • 400 SMS Review Requests Credits
  • Wi-Fi Portal ($200 one-time device fee)

Executive

  • 1 Location – $249.00/location/month
  • 2-10 Locations – $199.00/location/month
  • 11-16 Locations – $185.00/location/month
  • 17-25 Locations – $170.00/location/month
  • 26-40 Locations – $155.00/location/month
  • 41-100 Locations – $145.00/location/month
  • 100+ Locations – $140.00/location/month
  • 10,000 New Customer Profiles per Month
  • 7,500 Email Requests (250 a day)
  • 1,000 SMS Review Requests Credits
  • Wi-Fi Portal Included

For questions regarding pricing plans, contact GetFiveStars through email or chat.

What integrations are available for GetFiveStars?

GetFiveStars can be integrated with numerous third-party services via API, Zapier, and Webhooks.

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