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Bugzilla Review

Bugzilla
Our score: 7.9 User satisfaction: N/A

What is Bugzilla?

Bugzilla is an open source bug tracking system that provides a vast range of project management and issue tracking features. This free platform is created to enable individual developers or whole development teams to converge on a single hub and work on bugs and other issues via the app’s web interface or even email. Bugzilla does not offer much customization options, but the system is powerful and effective in tracking bugs in software and hardware as well as IT support queues and deployment management.

Bugzilla delivers an optimized database structure that results to improved performance and scalability. The system features top grade security to protect confidentiality of its users. Other features include an advanced query application that can remember your searches and integrated email capabilities.

Overview of Bugzilla Benefits

Bugzilla is an effective bug tracking solution used by many companies and individual developers. Bugzilla easily addresses the singular problem of tracking bugs for bugs and defects in software. The system achieves this via a user-friendly Web interface that can be accessed from any modern browser.

Features that make Bugzilla a standout among its competition include a very powerful Advanced search tool, email notifications, time tracking, reporting and charting, and a request system to mention a few. The only drawback that many people complain about Bugzilla is that non-Linux/UNIX administrators find it hard and confusing to install and run the software on their system. But once installed, Bugzilla is a very capable platform and has the tools to help you do everything you need to keep your bugs tracked and your developers happy.

Among the benefits Bugzilla brings to the table include enhanced communication among and between software developers as well as improved productivity that results to positive impacts on the product’s quality. With Bugzilla, software developers and coders find it easy to meet or even exceed customer expectations. The system also promotes accountability, which is an important factor in improved productivity at an individual level. Bugzilla has customization options that make it easily adaptable to multiple situations.

Overview of Bugzilla Features

For Users
  • Advanced Search Capabilities
  • Email Notifications Controlled By User Preferences
  • Bug Lists in Multiple Formats (Atom, iCal, etc.)
  • Scheduled Reports (Daily, Weekly, Hourly etc.) by Email
  • Reports and Charts
  • Automatic Duplicate Bug Detection
  • File/Modify Bugs By Email
  • Time Tracking
  • Request System
  • Private Attachments and Comments
  • Automatic Username Completion or Drop-Down User Lists
  • Patch Viewer
  • “Watch” Other Users
  • Move Bugs Between Installs
  • Save and Share Searches
For Administrators
  • Excellent Security
  • Extension Mechanism for Highly Customizable Installations
  • Custom Fields
  • Custom Workflow
  • Full Unicode Support
  • Localization
  • mod_perl Support for Excellent Performance
  • Webservices (XML-RPC) Interface
  • Control Bug Visibility/Editing with Groups
  • Impersonate Users
  • Multiple Authentication Methods
  • Support for Multiple Database Engines
  • Sanity Check

Bugzilla Position In Our Categories

Since companies have particular business requirements, it is sensible they steer clear of seeking a one-size-fits-all, ideal business application. Just the same, it would be difficult to try to pinpoint such a software product even among recognizable software products. The sensible step to do is to spell out the various vital factors that need scrutiny such as essential features, packages, skill competence of staff members, organizational size, etc. After which, you must do the research systematically. Browse through these Bugzilla evaluations and scrutinize each of the solutions in your shortlist in detail. Such comprehensive product research can make sure you keep away from poorly fit applications and pay for the system that has all the aspects you require company requires for optimal results.

Position of Bugzilla in our main categories:

TOP 500

Bugzilla is one of the top 500 IT Management Software products

Bugzilla is also listed in the following subcategories:

Companies have unique wants and requirements and no software platform can be perfect in such a condition. It is pointless to try to find an ideal out-of-the-box software product that meets all your business needs. The smart thing to do would be to customize the system for your unique needs, worker skill levels, budget, and other elements. For these reasons, do not hasten and pay for well-publicized popular systems. Though these may be widely used, they may not be the best fit for your particular wants. Do your research, investigate each short-listed platform in detail, read a few Bugzilla IT Management Software reviews, call the seller for clarifications, and finally select the application that offers what you require.

How Much Does Bugzilla Cost?

Bugzilla Pricing Plans:

Free Trial

Free

Free

Bugzilla is a free bug tracking system, but those who want to support the system and help in its maintenance can send a donation on their official website to help develop the software further.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Bugzilla reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Bugzilla. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Bugzilla Comparisons

Bugzilla user reviews

A useful tool that I’ve been using for a few years.

Read full review >
Jeanne
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Telecommunications

An efficient and simple way for filing bugs.

Read full review >
Cora
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: N/A

A bug tracking tool that’s open-sourced.

Read full review >
Doug
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: User

A good approach to tracking annoying bugs.

Read full review >
Dominic
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2018 Company Size: More than 100 Employees Industry: Administrator

A bug tracker that’s never made for your grandmother

Read full review >
Jenny
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2018 Company Size: More than 100 Employees Industry: N/A

What are Bugzilla pricing details?

Bugzilla Pricing Plans:

Free Trial

Free

Free

Bugzilla is a free bug tracking system, but those who want to support the system and help in its maintenance can send a donation on their official website to help develop the software further.

What integrations are available for Bugzilla?

Bugzilla offers integrations with the following business systems and applications:

  • TaskComplier
  • qTrace
  • BugCam
  • Bug Shooting
  • Entomologist
  • ALM Works Deskzilla
  • BugzMon
  • MyZilla
  • LiveProject
  • BugMail
  • Althaia for Outlook
  • Interclue
  • Bugit
  • ZeeBugs
  • TaskJuggler
  • Markdown
  • Zimbra
  • Liaison
  • PractiTest
  • TestLodge
  • Gurock TestRail

Bugzilla average rating:

Average score
5/5 (10 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jeanne

PROS: I love how Bugzilla lays out its advanced search filters. The customization option of changing columns makes it easy for us to export columns in a csv format. It also gives us time to add additional details that can be included while filling bugs so it can easily be customized for every requirement.

CONS: I'd love it if Bugzilla gets a major upgrade to turn it into a project management tool. It would be nice if there's a possibility for us to add comments and a simultaneous attachment. It may not be user friendly but we hope that'll change in the future.

Reviewed 6 months ago

Read full review >

The least favorable review

Jenny

PROS: Bugzilla contains a plethora of features and can be configured for use in a number of ways. It's a fast tool the leaves very little server footprint. It offers excellent reporting, follow-ups, and searching functionality. Bugzilla is ideal tool for those operating on a budget.

CONS: It appears to be a bit overwhelming. The learning curve is a lot steeper compared to other bug trackers in the market. Serching for bugs take awhile since there are plenty of fields available.

Reviewed 2 years ago

Read full review >

More reviews from 10 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A useful tool that I’ve been using for a few years.

Read full review >
Jeanne
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Telecommunications

PROS: I love how Bugzilla lays out its advanced search filters. The customization option of changing columns makes it easy for us to export columns in a csv format. It also gives us time to add additional details that can be included while filling bugs so it can easily be customized for every requirement.

CONS: I'd love it if Bugzilla gets a major upgrade to turn it into a project management tool. It would be nice if there's a possibility for us to add comments and a simultaneous attachment. It may not be user friendly but we hope that'll change in the future.

What do you think about this review? Great Poor

An efficient and simple way for filing bugs.

Read full review >
Cora
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I love how its UI is laid out in a simple manner with very little distractions. Its entry fields are clear enough to see and it integrates wonderfully with Chrome.

CONS: At times, I don't like how bugs end up being doubled filed or "error out." This is a hassle since I often have to back track and correct it.

What do you think about this review? Great Poor

A bug tracking tool that’s open-sourced.

Read full review >
Doug
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.09.2019 Company Size: More than 100 Employees Industry: User

PROS: This tool is simple in terms of setting it up and getting it ready to start tracking bugs. Being an open source program makes it even more better. I love how it's able to summarize everything about open and closed bugs. It sends e-mail notifications to individuals involved in development.

CONS: It takes a bit of time to make e-mail configurations, which can make it a problem for a new system. It should have some sort of instructions to make setup a lot easier to do.

What do you think about this review? Great Poor

A good approach to tracking annoying bugs.

Read full review >
Dominic
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2018 Company Size: More than 100 Employees Industry: Administrator

PROS: What I really the most with Bugzilla is how you can keep things organized. Assigning bugs can be done on the fly so each team member can fix and monitor the status of each single issue.

CONS: There have been issues where the UI can be difficult to navigate. There have been instances where I gave up looking for something. Also, the UI is way too bland.

What do you think about this review? Great Poor

A bug tracker that’s never made for your grandmother

Read full review >
Jenny
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.09.2018 Company Size: More than 100 Employees Industry: N/A

PROS: Bugzilla contains a plethora of features and can be configured for use in a number of ways. It's a fast tool the leaves very little server footprint. It offers excellent reporting, follow-ups, and searching functionality. Bugzilla is ideal tool for those operating on a budget.

CONS: It appears to be a bit overwhelming. The learning curve is a lot steeper compared to other bug trackers in the market. Serching for bugs take awhile since there are plenty of fields available.

What do you think about this review? Great Poor

A tool that’s both interesting and useful.

Read full review >
Morris
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.04.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: A tool that's very useful in all aspects. Tracking bugs has never been this easy. It can be installed within the network so it can be used by you and your team offline. Its e-mail notification keeps you updated if new bugs are present. And it's super fast.

CONS: Some of the things I don't favor with this tool is that it becomes a bit challenging to make configurations and challenging to handle it on initial use. It has an old interface that badly needs an improved look. It also won't let you communicate with your bugs via e-mail.

What do you think about this review? Great Poor

Tracking bugs is a lot easier now.

Read full review >
Yolanda
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.04.2018 Company Size: More than 100 Employees Industry: Administrator

PROS: With this tool, I'm able to get thet most out of my software development and other projects. With little effort, I gave out roles, create e-mail notifications, and set up workflow for bug reports on my projects.

CONS: The UI needs to appear more current and innovative. Their online themes aren't that good to look at. But then again, looks isn't what this product is about for such a powerful tool.

What do you think about this review? Great Poor

A tool intended for bug tracking.

Read full review >
Arlene
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.04.2018 Company Size: More than 100 Employees Industry: User

PROS: I love how this tool is simple to deal with on the first go. Not only that, but Bugzilla gave me complete control on the lifecycle of each bug.

CONS: This tool needs more improvement on the description requirements (either in terms of function or business) as well as being able to integrate with other known IT platforms and tools.

What do you think about this review? Great Poor

A bug tracking system that does its job well.

Read full review >
Marjorie
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.02.2018 Company Size: More than 100 Employees Industry: User

PROS: Bugzilla is an open-sorced tool for tracking bugs. It gives developers a chance to monitor major issues with their product. The tool can also be deployed for test management since it can directly be linked to quality center and others.

CONS: Bugzilla is a good tool but it needs further flexibility when it comes down to customizing fields. In addition, their UI needs some serious makeover.

What do you think about this review? Great Poor

Bug tracking has never been this great and so light to use.

Read full review >
Brandi
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.02.2018 Company Size: More than 100 Employees Industry: User

PROS: Bugzilla has a lot of things in store. It has plenty of features capable of tracking issues. What's more it's a tool that's quick to set up and immediately use.

CONS: There's nothing much to not like about this tool since its works incredibly well. There are a number of issue that trackers have in terms of the features they bring. In the end, it all boils down to you the workflow of your team.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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