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Splashtop Remote Support Review

Splashtop Remote Support
Our score: 8.9 User satisfaction: 97%

What is Splashtop Remote Support?

Splashtop Remote Support is a remote desktop solution perfect for helpdesks, IT professionals, and MSPs (Managed Service Providers). It’s a reliable software designed to assist users in remotely supporting the servers and computer of their clients. It allows the deployment of both attended and unattended support.

The software provides remote access and support from your laptops and computers, mobile devices or even Chromebook. It can be easily deployed to units that need support, with the option of making your own deployment package which could then be sent to clients for installation.

User groups with full control over access and privilege can be created. There’s also no issue in security as Splashtop encrypts every remote session while also providing firewall, device authentication, multi-level password, and other security features to your computers and servers.

Splashtop technology powers various RMMs’ remote control function for fluid unattended support. Examples of said remote monitoring and management platforms that this software integrates with include Ninja, RSA, Atera, MS Active Directory, ServiceNow, and Naverisk. It also provides lightweight integration capabilities for third-party apps that don’t have built-in Splashtop support.

There are two packages available for this software, namely Remote Support Plus and Remote Support Premium. Both of which is billed annually. The basic version starts at $25/month while the premium plan starts at $40/month. A free trial is available.

Overview of Splashtop Remote Support Benefits

Splashtop Remote Support is a cost-efficient, high-performing remote access and remote support solution. Aside from the easy transfer of files as well as remote reboot and wake, the product also offers the following benefits:

Remote Access and Support from Any Device

Splashtop Remote Support provides you with the capability to remotely access and support the computers and servers of your clients from any device. Such capability is even extended to clients. Thus, your clients can remotely access their own Windows and Mac workstations and servers from any Mac or Windows computer, or from any iOS or Android device. They will also be able to do it from any Chrome browser or Chromebook.

Easy Deployment

The remote desktop solution can be easily deployed onto all the computers that you wish to remotely access and manage. Just follow some simple steps for prepping up units to receive remote access and they’re good to go. You can also build your very own deployment package and then afterward, send the link to clients for installation. Mass deployment can be done quickly too, either through msi or exe.

Attended and Unattended Remote Support

With Splashtop, you can deliver both attended and unattended remote support to clients’ computers and servers. Attended remote access and support means computers and servers are managed remotely in the presence of clients or their employees at the other end. Unattended remote access and support, on the other hand, lets users manage the computers and servers of their clients even when they are not in front of their computers.

Remote Access Resell

The software permits easy and quick reselling of remote access to any end-users. Splashtop makes users invite other people using its portal, and automatically sends emails containing set up and login instructions to them. This way, you can expand the services delivered to your clients.

User Group Management

To organize the individuals who are managing and offering remote support to clients, adding administrators and creating user groups is made possible. You can assign their user groups and admins to specific computers or group of computers, granting them roles and access permissions to handle those computers.

Robust Security

Every remote session is safeguarded by a variety of security features such as TLS and 256-bit AES encryption, as well as intrusion detection. And since the platform’s cloud infrastructure is hosted on AWS (Amazon Web Services), Splashtop, by extension, also benefits from a plethora of its security features. Data encryption, firewall, and DDoS mitigation to name a few.

Overview of Splashtop Remote Support Features

  • Access From Any Device
  • Easy Deployment
  • Create And Send Deployment Package
  • Automatically Install And Deploy To Group Of Computers
  • High Performance
  • Attended And Unattended Remote Support
  • Group Computers
  • User Managment
  • Resell Remote Access
  • Robust Security
  • Remote Print
  • Chat While In Remote Sessions
  • Remote Wake Computers
  • File Transfer
  • Best Alternative To LogInMe Central And GoToAssist

Splashtop Remote Support Position In Our Categories

Because businesses have distinct business-related demands, it is only sensible they avoid seeking a one-size-fits-all, ideal business application. Just the same, it would be almost impossible to try to discover such application even among widely used software solutions. The rational step to do is to narrow down the varied key functions which need examination including major features, price plans, technical skill levels of staff members, organizational size, etc. Next, you must do the research comprehensively. Have a look at some Splashtop Remote Support review articles and look into the other software solutions in your list in detail. Such all-encompassing product research makes sure you take out unfit applications and choose the one that meets all the function you require company requires for optimal results.

Position of Splashtop Remote Support in our main categories:

TOP 50

Splashtop Remote Support is one of the top 50 Customer Support Software products

Splashtop Remote Support is also listed in the following subcategories:

Each company has different requirements and requires a software that can be customized for their size, type of staff members and buyers, and the specific industry they are in. For these reasons, no software can proffer perfect tools out-of-the-box. When you look for a software app, first be sure what you require it for. Read some Splashtop Remote Support Remote Support Software reviews and ask yourself do you want basic functionality or do you need advanced tools? Are there any industry-specific tools that you are looking for? Get the answers to these queries to assist your search. There are lots of factors that you need to reflect on and these include your finances, particular business needs, your organization size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the system that presents all that you want to improve your organization effectiveness and productivity.

How Much Does Splashtop Remote Support Cost?

Splashtop Remote Support Pricing Plans:

Free Trial

Remote Support Plus

$299 / 25 computer / year

Remote Support Premium

$479 / 25 computers / year

Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:

Remote Support Plus

  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Attended support *
  • Free Secondary User Accounts
  • Resell Remote Access
  • Logging
  • Computer and User Grouping
  • Group Permissions
  • User Management
  • 256-Bit AES Encryption
  • Two-Step Verification
  • Multi monitor support, including multi-to-multi
  • Priority technical support
  • Remote reboot
  • Remote wake
  • Remote print
  • Endpoint security
  • Unlimited technicians
  • File transfer(including Drag-and-Drop)
  • Session Recording
  • Chat

Remote Support Premium

  • Everything In Plus, PLUS:
  • Configurable Alerts/Actions
  • Windows Updates
  • System Inventory
  • Event Logs
  • Alerts for Windows Events
  • Remote Command
  • Scheduled Reboot
  • Unattended Android Access

Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.

User Satisfaction

Positive Social Media Mentions 29
Negative Social Media Mentions 1

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Splashtop Remote Support reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Splashtop Remote Support. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Italian
  • Portugese

Pricing Model

  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Splashtop Remote Support pricing details?

Splashtop Remote Support Pricing Plans:

Free Trial

Remote Support Plus

$299 / 25 computer / year

Remote Support Premium

$479 / 25 computers / year

Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:

Remote Support Plus

  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Attended support *
  • Free Secondary User Accounts
  • Resell Remote Access
  • Logging
  • Computer and User Grouping
  • Group Permissions
  • User Management
  • 256-Bit AES Encryption
  • Two-Step Verification
  • Multi monitor support, including multi-to-multi
  • Priority technical support
  • Remote reboot
  • Remote wake
  • Remote print
  • Endpoint security
  • Unlimited technicians
  • File transfer(including Drag-and-Drop)
  • Session Recording
  • Chat

Remote Support Premium

  • Everything In Plus, PLUS:
  • Configurable Alerts/Actions
  • Windows Updates
  • System Inventory
  • Event Logs
  • Alerts for Windows Events
  • Remote Command
  • Scheduled Reboot
  • Unattended Android Access

Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.

What integrations are available for Splashtop Remote Support?

Splashtop Remote Support can be integrated with the following remote management and monitoring services or RMMs:

  • Autotask Endpoint Management (formerly CentraStage)
  • Naverisk
  • Atera
  • Ninja
  • Ivanti Endpoint Manager
  • Bitdefender
  • Datto
  • Servicenow
  • Spiceworks
  • Microsoft Active Directory
  • RSA
  • Good Technology / Blackberry
  • NotifyMDM
  • MaaS360
  • MobileIron
  • Apptec360
  • Yamaha
  • Soliton
  • e-Jan
  • Tokai
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Reviewed By Jenny Chang
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