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Carbonite Review

Carbonite
Our score: 8.7 User satisfaction: 97%

What is Carbonite?

Carbonite is a smart system that understands the damage data loss can cause to any business. It can cost millions to any company so data protection is one of the instrumental aspects of any business. Luckily, Carbonite is a comprehensive solution that gives you flexible data protection options for your business.

Cloud backup of data at Carbonite ensures that your files, pictures, videos and other important data are stored in an off-site location. This data can be accessed in case of any mishaps saving you from huge financial problems.

Carbonite has its own data centers where it stores your data. The storage fee is suitable for both big and small businesses and you get a trial package for a half a month. Several versatile features make data protection a simple job for you.

Overview of Carbonite Benefits

Carbonite can backup all files and formats without affecting the speed of your website. This is probably the biggest advantage of this software because you don’t have to compromise on efficiency to protect data. Be it an internal or external hard drive, data backup is available for all.

The recovery process is incredibly simple and time saving. In case of whatever accident, all you have to do is to login to your account from another computer. Step by step recovery process will retrieve all your lost files in no time. In case you accidentally deleted an important file, you can recover it within 30 days from the server. Good news for Windows users is that there are different versions available to which you can revert if needed.

If you’re wondering whether your files will be safe at Carbonite’s data centers then you need not to worry. Temperature controlled environment with 24 hour uptime throughout the year, backup generators and uninterruptible power supply ensures that the customers are being given what they are promised.

You get access to your files from literally anywhere thanks to mobile device compatibility. Smart phones, tabs etc. can let you access important information so that you stay connected to your work when needed.

Overview of Carbonite Features

  • Unlimited cloud storage
  • Remote sharing and access
  • Mirror image backup
  • Video backup
  • Hard drive backup
  • Automatic cloud backup
  • Courier Recovery
  • Hybrid backup
  • Simple Installation
  • Custom backup policies
  • Unlimited protection

Carbonite Position In Our Categories

Since companies have specific business-related requirements, it is only prudent that they avoid buying an all-encompassing, “perfect” business program. Just the same, it would be difficult to find such application even among well-known software solutions. The rational step to do should be to list the several essential aspects which call for a deliberation like key features, plans, skill capability of staff, organizational size, etc. Then, you must perform the product research through and through. Read some of these Carbonite reviews and scrutinize each of the software systems in your shortlist more closely. Such detailed product investigation guarantee you stay away from unsuitable apps and select the system that provides all the tools you require business requires to be successful.

Position of Carbonite in our main categories:

TOP 20

Carbonite is one of the top 20 Backup Software products

If you are considering Carbonite it could also be a good idea to analyze other subcategories of Backup Software listed in our database of B2B software reviews.

There are popular and widely used systems in each software category. But are they automatically the best fit for your company’s special wants? A market-leading software product may have thousands of customers, but does it offer what you require? For this reason, do not blindly spend on popular systems. Read at least a few Carbonite Backup Software reviews and consider the elements that you want in the software such as the price, main tools, available integrations etc. Then, choose a few apps that fit your requirements. Check out the free trials of these products, read online opinions, get clarifications from the vendor, and do your research meticulously. This in-depth research is certain to help you select the most excellent software solution for your firm’s specific requirements.

How Much Does Carbonite Cost?

Carbonite Pricing Plans:

Free Trial

One Computer

From $6/month

Multiple Computers

From $24/month

Computers + Servers

From $50/month

Carbonite offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

One Computer – From $6/month (billed annually)

  • Automatic cloud backup
  • External Hard Drive(s) backup
  • Award-winning support, 7 days/week
  • Remote file access to computer files
  • 128-bit Encryption

Multiple Computers – From $24/month (billed annually)

  • Automatic cloud backup
  • External Hard Drive(s) backup
  • Award-winning support, 7 days/week
  • Remote file access to computer files
  • 128-bit Encryption
  • FERPA, GLBA & HIPAA support
  • Centralized management & admin controls

Computers + Servers – From $50/month (billed annually)

  • Automatic cloud backup
  • External Hard Drive(s) backup
  • Award-winning support, 7 days/week
  • Remote file access to computer files
  • 128 or 256-bit Encryption
  • FERPA, GLBA & HIPAA support
  • Centralized management & admin controls
  • Image Backup and Bare Metal Restore
  • Backup for databases & applications

User Satisfaction

Positive Social Media Mentions 123
Negative Social Media Mentions 4

We realize that when you make a decision to buy Backup Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Carbonite reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Carbonite. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Carbonite Comparisons

Carbonite user reviews

Protects my files.

Read full review >
Estella
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2019 Company Size: More than 100 Employees Industry: Higher Education

Automates the back up process

Read full review >
Jim
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

Really useful for us. No more accidentally deleted files.

Read full review >
Marietta
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: N/A

It is cost efficient

Read full review >
Francisco
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: Higher Education

Bad experience with inflexible and slow service

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 16.09.2019 Company Size: 1-10 Employees Industry: Legal Services

What are Carbonite pricing details?

Carbonite Pricing Plans:

Free Trial

One Computer

From $6/month

Multiple Computers

From $24/month

Computers + Servers

From $50/month

Carbonite offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

One Computer – From $6/month (billed annually)

  • Automatic cloud backup
  • External Hard Drive(s) backup
  • Award-winning support, 7 days/week
  • Remote file access to computer files
  • 128-bit Encryption

Multiple Computers – From $24/month (billed annually)

  • Automatic cloud backup
  • External Hard Drive(s) backup
  • Award-winning support, 7 days/week
  • Remote file access to computer files
  • 128-bit Encryption
  • FERPA, GLBA & HIPAA support
  • Centralized management & admin controls

Computers + Servers – From $50/month (billed annually)

  • Automatic cloud backup
  • External Hard Drive(s) backup
  • Award-winning support, 7 days/week
  • Remote file access to computer files
  • 128 or 256-bit Encryption
  • FERPA, GLBA & HIPAA support
  • Centralized management & admin controls
  • Image Backup and Bare Metal Restore
  • Backup for databases & applications

What integrations are available for Carbonite?

No information available.

Carbonite average rating:

Average score
4.6/5 (15 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Eveline

PROS: Carbonite does not discriminate whatever type of file you back up on its system. Be it a video, a photo, a word document--you can rest assured that Carbonite will have a copy of it saved for you for future use. Their support team is very helpful as well.

CONS: Everything works perfectly fine if you ask me.

Reviewed 6 months ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Pricing was a draw but they were not clear that thunderbolt drives were not supported.

CONS: They were not clear that thumberboltndrives were not supported

Reviewed 5 months ago

Read full review >

More reviews from 15 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Protects my files.

Read full review >
Estella
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: I've discovered various uses for this program within my workspace. I use this mainly for website migrations, and it works perfectly well! It gives me a lot of freedom. I particularly find the timer feature quite convenient.

CONS: Unfortunately, using this program is beyond my budget at the moment. This would be better for larger corporations, I believe. However, once my funds are properly accounted for, I plan on using Carbonite again.

What do you think about this review? Great Poor

Automates the back up process

Read full review >
Jim
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The set up process is bliss. I am able to clearly understand how to do it on my own. It has a simple interface which allows me to get up to speed in not time. I am able to schedule which folders or directories I want backed up, during the set up process. The tool in return automatically backs up those folders which saves time and the effort. Also, when you have taken too long to back up your data, this product ends out a notification in the form of email to you, reminding you that you have not backed up data for long and you need to soon.

CONS: Nothing comes into mind at the moment about what I disliked about this tool. It offers seamless support for your data with the auto-backup feature. You do not have to worry about the security or how safe your folders are. During the set up process, you can determine which files or folders the product should backup which guarantees the security of data. It is a simple tool and has few complications, which are easy to go by once you get started. It delivers according to promise and offers a reliable and cost saving ay through which you can back up and store data.

What do you think about this review? Great Poor

Really useful for us. No more accidentally deleted files.

Read full review >
Marietta
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: This tool does not disappoint. I've had to restore some of our company files a couple of times already, and it really works the way it is advertised. It's very easy to set up as well. All I have to do is to send a link to a user so that they can be part of the workgroup on Carbonite. Whenever a saved data file has been altered, it simply updates the file too. I don't have to go back to square 1 and back-up said file.

CONS: Carbonite gives the user the option to back-up or not back-up a file or folder. Say I choose the latter and tell the system that there is no need to perform a back-up, it sometimes does not heed this command. If I make the slightest change to the files inside the folder, Carbonite almost instantly backs it up.

What do you think about this review? Great Poor

It is cost efficient

Read full review >
Francisco
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: Higher Education

PROS: It has almost everything automated. There is a lot to desire about this product. When you set it up in your system, you do not have to do anything as the backup and storage of data is automated. It takes course from there, which means you will not have to manually update data in the system. This makes it easy to use. Apart from that, the storage is unlimited for a single computer. Regardless of the size of the data you have to backup or store, this tool will be at your service. It is easy to recover or retrieve data that has already been stored in the system. On top of that, it is cost effective, which adds to the benefits you reap from the Carbonite.

CONS: Just like any other tool, Carbonite has its lows. When it comes to automatic backup it does not do so for all the files. For the case of videos, they did not update automatically on my part. This meant that I have to manually upload them into the system, which not only took a lot of time on my part but also frustrating. Also, the initial backup on my system was too long. It took me more than a week to have 150GB worth of data uploaded into Carbonite. Maybe this was a mistake on my part but I took notice of it just in case it was not a fault on my end. For the part of the cost of the tool, when you are using more than one computer, you will be required to spend a little bit more.

What do you think about this review? Great Poor

Bad experience with inflexible and slow service

Read full review >
Anonymous Reviewer
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 16.09.2019 Company Size: 1-10 Employees Industry: Legal Services

PROS: Pricing was a draw but they were not clear that thunderbolt drives were not supported.

CONS: They were not clear that thumberboltndrives were not supported

What do you think about this review? Great Poor

Flexible regarding access of the backed up files

Read full review >
Enrique
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2019 Company Size: More than 100 Employees Industry: Security and Investigations

PROS: It is an amazing tool when it comes to back up of data and recovery of the same. I can back up data in my home computer and access it when I am away from that computer. All I need is to be connected to the internet and as such I can access my data which was updated or backed up into Carbonite. When a hard drive crashes, I am able to recover data that was backed up in the product. With my office or company computer, data is also backed up into the system where I can access it when at home.

CONS: It has issues when it is your first time to backup data. As soon as you deploy the system into your business or computer, you will select files you want to backup. Depending on their size, it will take time before the backup process is complete. This time is usually long which can be frustrating and tiring at the same time. Luckily, once you are through with the initial process, the future backups, of data, are smooth all the way. In short, you will have problems when starting off but with time of use of the product, you will get the hang of things both in use and backup operations.

What do you think about this review? Great Poor

Very important for our business.

Read full review >
Eveline
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2019 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Carbonite does not discriminate whatever type of file you back up on its system. Be it a video, a photo, a word document--you can rest assured that Carbonite will have a copy of it saved for you for future use. Their support team is very helpful as well.

CONS: Everything works perfectly fine if you ask me.

What do you think about this review? Great Poor

Keeps my mind at ease…

Read full review >
Orlo
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.08.2019 Company Size: 1-10 Employees Industry: Accounting

PROS: Carbonite is one of those unsung heroes that run quietly in the background. It's barely noticeable, but it gives me a sense of ease in knowing that my data is secure and properly backed up. And not only is the program great, but it's run by a competent group of individuals too. I highly recommend this for everyone!

CONS: There aren't many negative things to raise here. However, we have had to uninstall and reinstall the program to make room for the updates. However, this is just a minor inconvenience.

What do you think about this review? Great Poor

Fast and reliable.

Read full review >
Marlen
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.08.2019 Company Size: More than 100 Employees Industry: Alternative Medicine

PROS: There's barely any lag-time when I back-up my files using Carbonite. I love how I can pre-select folders/files to save in its system too. I think that this is a great and affordable solution for my needs.

CONS: I think that this is the best among its competitors.

What do you think about this review? Great Poor

The best backup tool there is!

Read full review >
Candido
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 13.08.2019 Company Size: Industry: Real Estate

PROS: First of all, I think it's great that Carbonite offers a trial version. This way, we can test out the features and its environment without fully committing to a membership. So far, we're really impressed with its functions. It's user-friendly and reliable too. Not one file has been overlooked and every single data is accounted for and properly backed up.

CONS: It's a very smooth program and we haven't come across any issues with this yet. It's a complete 10/10.

What do you think about this review? Great Poor

Problem solver for your business

Read full review >
Belinda
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.10.2018 Company Size: 11-50 Employees Industry: Automotive

PROS: It is a simple to use and retrieve data. The product has a backup feature, which allows you to back up all your data into the system and retrieve it whenever a need arises. Apart from that, you can do this at great speed which adds to the efficiency. It is both web based and also you can download the application and install it in your system. Whichever the case, you will get the same user experience which is simple. Due to its simple user interface, you do not have to spend a lot of time learning how to get around the features. This means that even new users can get up to speed in no time.

CONS: It is all great but I have problems with how the auto-updater functions. It does not necessarily automatically update itself. You have to restart it manually to ensure that all data is backed up. This has become a problem on my part as IT users depend on IT resolution to function properly. With the default in the auto-updater, we have problems when it comes to backing up data in our system. It would be better if we did not have to manually restart the updater as this would keep our operations running smoothly. Despite this, we have had a great experience with this tool as it delivers as promised.

What do you think about this review? Great Poor

Assures business continuity

Read full review >
Joy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 11.09.2018 Company Size: More than 100 Employees Industry: N/A

PROS: It is a great backup tool for all our data. We receive data in real time and the auto backup functionality is of huge benefit to us. We are able to concentrate on other productive areas as we know that the update and backup of data is taken care of. On the system, you can schedule or set up which folders should be backed up and those which should not be backed up. It works on its own to ensure data security is achieved without manually getting involved. This form of backup is what we love the most for Carbonite.

CONS: It has a few things that need addressing. When it comes to backing up data for the first time, it can take a lot of time. Although this is expected as it is the first time and you have a lot of data and files to backup it can be disappointing. Luckily, it picks up speed after this. Also, it experiences downtimes every now and then, which slows down the operation or backup of the system. Although those downtimes do not happen too often, when they do they bring with them delays in the backup of data in real time. The support was not as good we expected.

What do you think about this review? Great Poor

Streamlines backup and restoration processes

Read full review >
Cesar
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.03.2018 Company Size: More than 100 Employees Industry: Logistics and Supply

PROS: It is simple from start to when you back up files and recover them from the system. It has an unlimited storage for a single computer which can be a very important feature if you have bulk data to backup from your system. With this kind of product, the basic plan is affordable which means you can store large files in bulk and have your way in terms of securing your vital data and files. When it comes to restoring files in the system, it makes things easy as the backup process is automated to help streamline and secure your files.

CONS: Depending on the plan you have taken with the Carbonite, it will affect the speed with which you back up data. When you exceed that storage capacity, the speeds will be slow which can be disappointing. In short, if you have bulk data to backup, you have to go for a higher plan to enjoy high speeds of backing up data. Also, it is not possible to create links to files and share them publicly with other people on the internet. It would be better if such a feature was available to help in distributing files among employees and clients in general.

What do you think about this review? Great Poor

Allows offsite backup of data

Read full review >
Alex
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.12.2017 Company Size: More than 100 Employees Industry: Accounting

PROS: It has everything you need to manage and securely store data. With the set up process being simple for any user, you can easily schedule backups depending on the files that you want to secure. It also makes it easy to recover files from the system. You can either schedule or choose which folders to backup or set it such that it backs up data in real time basis. Whatever the case, if you have a fast processor and enough internal memory, it will not interfere with the operation of your PC or laptop. It is a cloud based too and has a cost effective pricing plan for your data backup solutions.

CONS: I found the image backup feature to be unreliable since you will be expected to pay extra and the image will not be stored within the system. They rely on an external drive and thus the extra cost. However, for the same function, it is contained in the Windows backup which is free. Despite this drawback or dislike, I found the product to be worth my money and time. It is reliable and offers seamless support when it comes to data back up. I can actually see the difference now as the tool is not only effective but also simple to use in the long run.

What do you think about this review? Great Poor

Ensures smooth running of operations

Read full review >
Jason
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.12.2017 Company Size: More than 100 Employees Industry: Photography

PROS: Every day I am on my PC doing something constructive. It is good to keep your data safe, whether relevant or not. In most situations I find myself deleting data or files that I do not need and in the process I may delete relevant files. Such a mistake is taken care of when you have Carbonite by your side. It helps to automate the backup process in your PC or computer. Any data on your PC is updated without you getting involved personally as it is an automated backup process. With such a system, I am able to recover data regardless of whether my PC is working or not.

CONS: The backup feature is great as it protects my files in the case of any disaster or malfunction of my PC. When such a disaster occurs I can use a different platform to get the files that I want. On the downside, it can be very slow when backing up data. I am impatient and thus the backup process is not one of my best moments due to the time it takes to complete the process. Apart from that, the product tends to backup even the files that I do not need. This is a waste of space and time on my part.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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