Chatmeter Review

Our score: 7.9 User satisfaction: 100%

What is Chatmeter?

Chatmeter is a comprehensive local brand management application. The solution monitors the chatter around the brand on social networking sites as well as testimonials posted on review platforms. This allows them to rigorously monitor what is being said about them in order for them to promote positive outlook regarding the brand and to immediately address issues raised by less than happy customers.

With Chatmeter, businesses can also ensure that they stay on top of local listings. This enables them to attract more customers through their visibility and wide reach.

Plus, Chatmeter enables companies to keep an eye on their rivals. They can benchmark certain metrics to see how they compare for them to come up with strategies to leverage their business intelligence and raise their standing in the industry.

Overview of Chatmeter Benefits

All-Around Reviews Monitor

With Chatmeter, businesses can easily access data regarding reviews from one comprehensive dashboard. Here they can find information such as where these testimonials are posted, who wrote them, and when so they can respond accordingly. On top of that, companies get instant notifications whenever a new testimonial is posted so they are able to review them immediately.

Furthermore, through Chatmeter’s review monitor, brands have the ability to compare themselves to their competitors, enabling them to learn what places industry leaders at the top of the game.

Automated Testimonial Builder

Chatmeter enables companies to create glowing reviews out of the sentiments they gather from their customers. The tool provides them with customizable email and SMS messages as well as landing pages. Businesses are also afforded the ability to ask for the opinions of happy customers through drip campaigns and surveys. Afterwards, they can mold these into reviews.

Reviews Moderation & Promotion

In the case that brands receive less than glowing reviews about their products or services, they can lead unhappy clients to the customer service support in order to turn around their negative experiences. Meanwhile, companies can also encourage their clientele with positive experiences to share them online on different platforms to promote an encouraging outlook towards the brand.

Accurate Local Listings

Chatmeter assists businesses in conducting a full audit of their locations to address inaccuracies if they exist. This way, they can automatically populate relevant information and spread them across different platforms to ensure that target audiences can find them through online local listings.

Social Media Mentions Analysis

People like to share their experiences with brands and businesses on their social media accounts. To be able to understand what goes on in customers’ minds, it is also important that companies gain a direct insight. That is why Chatmeter monitors social networking platforms for mentions and allow social media managers to join and turn the conversation around.

Moreover, Chatmeter also has the ability to analyze a brand’s social standing against similar businesses so they know how well they perform against the competition.

Accessible SEO Management Platform

To ensure that a business’ locations are on top of local listings, Chatmeter provides users with a platform where they can manage their local SEO. This allows them to measure their visibility in major search engines as well as in YellowPages and even in Yelp. This way, they can see at a glance how their branches are performing and conduct plans to make certain they stay at the top or to increase their rankings further.

Overview of Chatmeter Features

  • Review Monitoring
  • Review Email Alerts
  • Competitor Benchmarking
  • Sentiment Analysis
  • Custom Email & Text Messages
  • Customizable Landing Pages
  • Drip Campaigns & Surveys
  • Testimonial Widgets
  • Local Listings Management
  • Local SEO Ranking Management
  • Social Media Conversations Tracking
  • Blog/Article Monitoring
  • Performance Metrics

Chatmeter Position In Our Categories

Knowing that businesses have specific business-related needs, it is only prudent they avoid going for an all-in-one, “perfect” business application. Just the same, it would be difficult to find such application even among well-known software solutions.
The sensible thing to do is to shortlist the several key factors that merit deliberation such as important features, pricing, technical skill levels of staff members, company size, etc. The second step is, you must follow through your product research comprehensively. Browse over some Chatmeter analyses and look into the other software products in your shortlist in detail. Such comprehensive research can make sure you take out unsuitable applications and subscribe to the one that has all the benefits you require company requires.

Position of Chatmeter in our main categories:

TOP 50

Chatmeter is one of the top 50 Reputation Management Software products

If you are considering Chatmeter it could also be a good idea to analyze other subcategories of Reputation Management Software gathered in our database of SaaS software reviews.

Every business is different, and can require a specific Reputation Management Software solution that will be adjusted to their company size, type of customers and staff and even individual industry they deal with. We advise you don't count on finding an ideal services that is going to work for every business no matter what their history is. It may be a good idea to read a few Chatmeter Reputation Management Software reviews first and even then you should pay attention to what the service is supposed to do for your business and your workers. Do you need an easy and intuitive solution with just basic features? Will you really make use of the complex functionalities needed by experts and large enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it will be much easier to find a solid service that will fit your budget.

How Much Does Chatmeter Cost?

Chatmeter Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Chatmeter’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Reputation Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Chatmeter reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Chatmeter. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Chatmeter Comparisons

What are Chatmeter pricing details?

Chatmeter Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Chatmeter’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.

What integrations are available for Chatmeter?

Chatmeter’s API can be employed to integrate with existing dashboards and to provide a single sign-on capability to all users.


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Reviewed By Louie Andre
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