Guestmeter Review
What is Guestmeter?
Guestmeter is a cloud-based property and reputation management software ideal for businesses of any size, especially those in the hospitality industry. The app is used by businesses in more than 35 countries. Guestmeter was designed to help you collect customer feedback through international SMS, email surveys, and printable QR cards.
The app’s other main features include multi-property management, lobby kiosk, and API integration. You will also be notified when guests have finished filling out a survey and have sent it back to you.
Guestmeter has a dashboard with all the reports and analytics that you have gathered from your guests. Because the summarized data is in one place, this makes it easy to analyze which areas your business stands out in and which areas need improvement.
Show MoreOverview of Guestmeter Benefits
Guest Satisfaction Surveys
Guestmeter lets you send guest satisfaction surveys via email or international SMS. The survey questionnaires also have printable QR codes, allowing you to hand out the surveys to your guests immediately after their experience. When your guests fill up the surveys, you can segregate the positive from the negative responses. This allows you to see where your business shines and which services need improvement.
Credit Card Processing
Guestmeter supports cashless and contactless payments. The vendor accepts all major credit cards such as MasterCard, American Express, and Visa. This makes payments and verifications fast and easy.
Plan Change or Upgrade
Guestmeter makes it easy to change or upgrade plans. The vendor does not ask for your credit card details when you sign up for the free trial. You can cancel the trial at any time without added charge to you. You can also change your current paid plan to another plan easily. For example, if you decide to upgrade from the Small plan to the Medium plan, or downgrade from the X-Large plan to the Large plan, you can do so at any time without any hang-ups.
Data Security
Guestmeter implements strict security standards to protect your data, namely ISO/IEC 27001 and ISO/IEC 27018. The vendor also adopts annual inspections and security audits to ensure that your data will not get lost or stolen.
Show MoreOverview of Guestmeter Features
- SMS & Email Surveys
- Multi-Property Management
- Lobby Kiosk
- Printable QR Cards
- Alerts & Notifications
What Problems Will Guestmeter Solve?
Scenario 1: Guestmeter identifies unhappy guests via a guest satisfaction survey. If the guest feedback is negative, it automatically forwards the guest to guest experience managers to resolve the issue before it’s published on online review sites.
Scenario 2: Guestmeter identifies happy guests via a guest satisfaction survey. If the guest feedback is positive, it automatically forwards the guest to online review sites such as TripAdvisor, and Google Reviews, among others, to get more positive reviews.
Scenario 3: Hospitality professionals can capture guest e-mails at the point of experience by using on-site printable QR card surveys for getting direct feedbacks and turn the guest experience into more positive reviews.
Awards & Quality Certificates
Guestmeter Position In Our Categories
Knowing that businesses have specific business wants, it is only sensible they steer clear of settling on an all-encompassing, ideal software product. Just the same, it would be almost impossible to try to discover such a software system even among popular software products. The correct step to undertake can be to write the different essential factors that need consideration including important features, plans, technical skill levels of staff, organizational size, etc. The second step is, you must perform your product research fully. Go over some Guestmeter evaluations and explore the other software products in your shortlist in detail. Such detailed product research ascertains you keep away from poorly fit software products and select the one that offers all the features your company requires.
Position of Guestmeter in our main categories:
TOP
50
Guestmeter is one of the top 50 Reputation Management Software products
If you are considering Guestmeter it might also be sensible to examine other subcategories of Reputation Management Software listed in our base of SaaS software reviews.
Organizations have unique wants and requirements and no software application can be just right in such a scenario. It is futile to try to find an ideal out-of-the-box software product that meets all your business requirements. The smart thing to do would be to adapt the solution for your special requirements, staff member skill levels, finances, and other elements. For these reasons, do not rush and subscribe to well-publicized popular applications. Though these may be widely used, they may not be the best fit for your particular needs. Do your groundwork, check out each short-listed platform in detail, read a few Guestmeter Reputation Management Software reviews, call the seller for clarifications, and finally choose the application that provides what you want.
How Much Does Guestmeter Cost?
Guestmeter Pricing Plans:
Free Trial
Small
$49/property/month
Medium
$149/property/month
Large
$240/property/month
X-Large
$349/property/month
What are Guestmeter pricing details?
Guestmeter Pricing Plans:
Free Trial
Small
$49/property/month
Medium
$149/property/month
Large
$240/property/month
X-Large
$349/property/month
Guestmeter offers a 7-day free trial. Here are more details on Guestmeter’s enterprise pricing plans:
Small – $49/property/month
- 250 SMS/Email Survey per month
- Printable QR Cards
- Lobby Kiosk
- Integration
- Multi-Property Management
- Alerts & Notifications
- 24/7 Support
Medium – $149/property/month
- 1000 SMS/Email Survey per month
- Printable QR Cards
- Lobby Kiosk
- Integration
- Multi-Property Management
- Alerts & Notifications
- 24/7 Support
Large – $240/property/month
- 2000 SMS/Email Survey per month
- Printable QR Cards
- Lobby Kiosk
- Integration
- Multi-Property Management
- Alerts & Notifications
- 24/7 Support
X-Large – $349/property/month
- 3000 SMS/Email Survey per month
- Printable QR Cards
- Lobby Kiosk
- Integration
- Multi-Property Management
- Alerts & Notifications
- 24/7 Support
User Satisfaction
Positive Social Media Mentions
17
Negative Social Media Mentions
1
We are aware that when you make a decision to purchase a Reputation Management Software it’s important not only to learn how professionals rank it in their reviews, but also to find out if the actual people and companies that purchased it are genuinely happy with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Guestmeter reviews across a vast array of social media sites. The data is then featured in a simple to understand format showing how many users had positive and negative experience with Guestmeter. With that information available you will be equipped to make an informed business decision that you won’t regret.
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Guestmeter?
Guestmeter integrates with the following software:
- Cloudbeds
- Mews
- Paypal
- Chargebee
You can also connect third-party apps with Guestmeter using Zapier or Guestmeter’s API.
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