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Guestmeter Review

Guestmeter
Our score: 8.0 User satisfaction: 94%

What is Guestmeter?

Guestmeter is a cloud-based property and reputation management software ideal for businesses of any size, especially those in the hospitality industry. The app is used by businesses in more than 35 countries. Guestmeter was designed to help you collect customer feedback through international SMS, email surveys, and printable QR cards.

The app’s other main features include multi-property management, lobby kiosk, and API integration. You will also be notified when guests have finished filling out a survey and have sent it back to you.

Guestmeter has a dashboard with all the reports and analytics that you have gathered from your guests. Because the summarized data is in one place, this makes it easy to analyze which areas your business stands out in and which areas need improvement.

Overview of Guestmeter Benefits

Guest Satisfaction Surveys

Guestmeter lets you send guest satisfaction surveys via email or international SMS. The survey questionnaires also have printable QR codes, allowing you to hand out the surveys to your guests immediately after their experience. When your guests fill up the surveys, you can segregate the positive from the negative responses. This allows you to see where your business shines and which services need improvement.

Credit Card Processing

Guestmeter supports cashless and contactless payments. The vendor accepts all major credit cards such as MasterCard, American Express, and Visa. This makes payments and verifications fast and easy.

Plan Change or Upgrade

Guestmeter makes it easy to change or upgrade plans. The vendor does not ask for your credit card details when you sign up for the free trial. You can cancel the trial at any time without added charge to you. You can also change your current paid plan to another plan easily. For example, if you decide to upgrade from the Small plan to the Medium plan, or downgrade from the X-Large plan to the Large plan, you can do so at any time without any hang-ups.

Data Security

Guestmeter implements strict security standards to protect your data, namely ISO/IEC 27001 and ISO/IEC 27018. The vendor also adopts annual inspections and security audits to ensure that your data will not get lost or stolen.

Overview of Guestmeter Features

  • SMS & Email Surveys
  • Multi-Property Management
  • Lobby Kiosk
  • Printable QR Cards
  • Alerts & Notifications

What Problems Will Guestmeter Solve?

Scenario 1: Guestmeter identifies unhappy guests via a guest satisfaction survey. If the guest feedback is negative, it automatically forwards the guest to guest experience managers to resolve the issue before it’s published on online review sites.

Scenario 2: Guestmeter identifies happy guests via a guest satisfaction survey. If the guest feedback is positive, it automatically forwards the guest to online review sites such as TripAdvisor, and Google Reviews, among others, to get more positive reviews.

Scenario 3: Hospitality professionals can capture guest e-mails at the point of experience by using on-site printable QR card surveys for getting direct feedbacks and turn the guest experience into more positive reviews.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Guestmeter Position In Our Categories

Knowing that companies have unique business-related wants, it is reasonable they abstain from choosing an all-encompassing, ”best” software system. At any rate, it would be almost impossible to find such application even among branded software solutions. The correct step to do can be to set down the varied key aspects that entail inspection including major features, price plans, skill ability of the users, organizational size, etc. Next, you should do your product research comprehensively. Go over some of these Guestmeter evaluations and check out the other applications in your shortlist in detail. Such well-rounded product research guarantee you steer clear of poorly fit apps and buy the system that includes all the aspects you require business requires for optimal results.

Position of Guestmeter in our main categories:

TOP 50

Guestmeter is one of the top 50 Reputation Management Software products

If you are interested in Guestmeter it may also be beneficial to investigate other subcategories of Reputation Management Software collected in our base of SaaS software reviews.

It is crucial to realize that almost no software in the Reputation Management Software category is going to be an ideal solution able to match all the goals of various company types, sizes and industries. It may be a good idea to read a few Guestmeter Reputation Management Software reviews first as some services may excel exclusively in a really narrow group of applications or be prepared with a really specific industry in mind. Others might function with an idea of being simple and intuitive and therefore lack advanced elements desired by more experienced users. There are also apps that support a broad group of customers and provide a rich feature base, but that usually comes at a higher cost of such a software. Be certain that you're aware of your requirements so that you pick a software that offers exactly the functionalities you search for.

How Much Does Guestmeter Cost?

Guestmeter Pricing Plans:

Free Trial

Small

$49/property/month

Medium

$149/property/month

Large

$240/property/month

X-Large

$349/property/month

Guestmeter offers a 7-day free trial. Here are more details on Guestmeter’s enterprise pricing plans:

Small – $49/property/month

  • 250 SMS/Email Survey per month
  • Printable QR Cards
  • Lobby Kiosk
  • Integration
  • Multi-Property Management
  • Alerts & Notifications
  • 24/7 Support

Medium – $149/property/month

  • 1000 SMS/Email Survey per month
  • Printable QR Cards
  • Lobby Kiosk
  • Integration
  • Multi-Property Management
  • Alerts & Notifications
  • 24/7 Support

Large – $240/property/month

  • 2000 SMS/Email Survey per month
  • Printable QR Cards
  • Lobby Kiosk
  • Integration
  • Multi-Property Management
  • Alerts & Notifications
  • 24/7 Support

X-Large – $349/property/month

  • 3000 SMS/Email Survey per month
  • Printable QR Cards
  • Lobby Kiosk
  • Integration
  • Multi-Property Management
  • Alerts & Notifications
  • 24/7 Support

User Satisfaction

Positive Social Media Mentions 17
Negative Social Media Mentions 1

We realize that when you make a decision to buy Reputation Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Guestmeter reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Guestmeter. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Guestmeter pricing details?

Guestmeter Pricing Plans:

Free Trial

Small

$49/property/month

Medium

$149/property/month

Large

$240/property/month

X-Large

$349/property/month

Guestmeter offers a 7-day free trial. Here are more details on Guestmeter’s enterprise pricing plans:

Small – $49/property/month

  • 250 SMS/Email Survey per month
  • Printable QR Cards
  • Lobby Kiosk
  • Integration
  • Multi-Property Management
  • Alerts & Notifications
  • 24/7 Support

Medium – $149/property/month

  • 1000 SMS/Email Survey per month
  • Printable QR Cards
  • Lobby Kiosk
  • Integration
  • Multi-Property Management
  • Alerts & Notifications
  • 24/7 Support

Large – $240/property/month

  • 2000 SMS/Email Survey per month
  • Printable QR Cards
  • Lobby Kiosk
  • Integration
  • Multi-Property Management
  • Alerts & Notifications
  • 24/7 Support

X-Large – $349/property/month

  • 3000 SMS/Email Survey per month
  • Printable QR Cards
  • Lobby Kiosk
  • Integration
  • Multi-Property Management
  • Alerts & Notifications
  • 24/7 Support

What integrations are available for Guestmeter?

Guestmeter integrates with the following software:

  • Cloudbeds
  • Mews
  • Paypal
  • Chargebee

You can also connect third-party apps with Guestmeter using Zapier or Guestmeter’s API.

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Reviewed By Louie Andre
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