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Chatter REVIEW

Social Collaboration Software

17 user reviews
USER SATISFACTION 99%
OUR SCORE 9.0

What is Chatter?

Chatter is a real-time enterprise social collaboration tool that connects employees and drives efficiency across and over boundaries within an organization. Featuring a setup that mimics that of popular social media channels, Chatter makes collaboration and communication between every employee easy and fast. With Chatter, they can access files, data, and other members of the team, even staff from other departments, with ease and speed while doing it all within a very secure platform.

Chatter offers that very familiar look and feel of social networking sites straight to its enterprise customers within a reliable and secure platform. With Chatter, customers can take advantage of the social networking approach by enabling users to establish networks of coworkers and team peers to follow, and allow them to streamline productivity by keeping everyone on the same page and up to speed through status updates on documents and projects.

Overview of Chatter Benefits

With Salesforce Chatter, businesses have a secure and reliable platform where members can connect to each other and have immediate access to files, data, and other materials. The system effectively drives productivity to the roof by enabling users to connect, engage, and motivate each other to work efficiently beyond organizational boundaries. Salesforce Chatter promotes collaboration between departments and individuals, allowing them to work together on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

The platform also accelerates innovation by giving everyone a venue where they can discuss ideas, share insights, and propose new concepts. With Salesforce Chatter, they get to brainstorm and work with viable ideas that would help them improve their service, their products, image etc. As communication is enhanced between individuals and departments, sharing knowledge, files, and data becomes easy. Connecting with experts across the company is also a breeze, regardless of their location or role in the project.

Chatter also gives users tracking funcionality for project heads, a feature that allows them to follow their teams and monitor critical projects via the the mobile feed. With it, users can easily update opportunities, seek the most recent presentations, and act on critical developments when they arise.

Initially designed for mobile platforms, you can take action anywhere with Chatter. The system delivers a robust and powerful mobile experience via its extensive mobile-ready tools. Need to post an update for the whole group to see? Or do you want to download a file and have a quick look at it? Chatter can do that and more.

Overview of Chatter Features

  • Connect to Business Processes
  • Salesforce Files
  • Topics
  • Recommendations
  • Actions
  • Mobile
  • Groups
  • Engagement
  • Rich Feeds
  • Answers
  • Polls

Chatter Position In Our Categories

Position of Chatter in our main categories:

20

Chatter is one of the top 20 Collaboration Softwareproducts

20

Chatter is one of the 20
Collaboration Software products


Chatter is also listed in the following subcategories:

Category:Position:Category:Position:
Social Collaboration Software#2
Category:Position:
Social Collaboration Software#2

Companies have different wants and requirements and no software application can be ideal in such a condition. It is futile to try to find an ideal off-the-shelf software product that meets all your business wants. The smart thing to do would be to adapt the system for your specific requirements, staff member skill levels, finances, and other factors. For these reasons, do not rush and subscribe to well-publicized popular solutions. Though these may be widely used, they may not be the perfect fit for your particular needs. Do your homework, check out each short-listed application in detail, read a few Chatter reviews, contact the maker for clarifications, and finally settle for the app that provides what you want.

How Much Does Chatter Cost?

Chatter Pricing Plans:
Free trial
Chatter Plan
Free
Chatter Plus Plan
$15/user/app/month

Chatter offers two packages:

Chatter Plan – Free

  • Basic collaboration for your whole company (up to 5,000 employees)

Chatter Plus Plan – $15/user/app/month

  • Social collaboration plus CRM features and customization

User Satisfaction

We realize that when you make a decision to buy Social Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Chatter reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Chatter. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

134

NEGATIVE SOCIAL MENTIONS

2

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Small Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Chatter pricing details?

Chatter Pricing Plans:
Free trial
Chatter Plan
Free
Chatter Plus Plan
$15/user/app/month

Chatter offers two packages:

Chatter Plan – Free

  • Basic collaboration for your whole company (up to 5,000 employees)

Chatter Plus Plan – $15/user/app/month

  • Social collaboration plus CRM features and customization

What integrations are available for Chatter?

Salesforce Chatter integrates with the following business systems and applications:

  • Salesforce
  • Facebook
  • Twitter
  • Yammer
  • DNN
  • Google
  • Zapier

User reviews


User reviews in total: 17

12
3
2
0
0

Average Rating:

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The most favorable review

Ben

5 months ago


Pros: As a field consultant, I get to observe co-workers who aren't in my immediate project team once or not seeing them at all. I rarely get to see my co-workers who are abroad. Chatter lets us share what we're in the middle of doing. It helps us look into expertise from other people, communicate effectively, and posting content.

Cons: The Salesforce UI isn't really good. So I made Chatter Desktop as my main go-to platform. While some people like colloborating with each other, others don't. Hence, topics showing up on my Chatter feeds tend to be biased to those capable of making more than a dozen posts in a day.

The least favorable review

Dixie

1 year ago


Pros: It is a great tool that understands and is aware of any sales opportunity update with a good social media type messaging solution.

Cons: Being a Facebook user, I would like chatter to have some of the same features. There should be an option to follow all teams who is responsible for updates by groups or location. The email updates do not provide all info and frequency is also not constant. It should also have a Twitter-like functionality to share or re-tweet

Published 5 months ago
Verified
user
As a field consultant, I get to observe co-workers who aren't in my immediate project team once or not seeing them at all. I rarely get to see my co-workers who are...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Chatter allows me to keep my emails for client interaction only and avoid losing important messages amid clutter. Using Chatter groups also makes it easy to keep relevant...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
I love how easy it is to communicate. This holds true on certain records. It's useful in tagging groups and users within Chatter posts. You can even make use of hashtags...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
I love communicating with teammates about my clients and projects. It is so helpful to see historical conversations about accounts and contacts when I am looking at their...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
I like how Chatter isn't just limited to individuals working and doing posts on links. It makes it possible to collaborate in across individuals, files, records, and even...



What do you think about this review? Great Poor
Published 11 months ago
Verified
user
I like that Chatter is part of Salesforce which I use most. It was easy for me to link people, emails, and activiities to SF and get that information to anyone involved.



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
Chatter lets me collaborate across all departments and users in the company seamlessly. I enjoy how I can respond to posts or comments via email and it updates right...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
Chatter's interface is very clean and acts and feels like any other social media service you might use. It makes collaboration on specific records and files so easy. It...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
It utilizes social media pwoer in driving your CRM system. Very simple to utilize. A wide range of features which incldue tagging and sharing. It concentrates on...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
Chatter: a better option for e-mail.



What do you think about this review? Great Poor

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