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Chatter Review

Chatter
Our score: 9.0 User satisfaction: N/A

What is Chatter?

Chatter is a real-time enterprise social collaboration tool that connects employees and drives efficiency across and over boundaries within an organization. Featuring a setup that mimics that of popular social media channels, Chatter makes collaboration and communication between every employee easy and fast. With Chatter, they can access files, data, and other members of the team, even staff from other departments, with ease and speed while doing it all within a very secure platform.

Chatter offers that very familiar look and feel of social networking sites straight to its enterprise customers within a reliable and secure platform. With Chatter, customers can take advantage of the social networking approach by enabling users to establish networks of coworkers and team peers to follow, and allow them to streamline productivity by keeping everyone on the same page and up to speed through status updates on documents and projects.

Overview of Chatter Benefits

With Salesforce Chatter, businesses have a secure and reliable platform where members can connect to each other and have immediate access to files, data, and other materials. The system effectively drives productivity to the roof by enabling users to connect, engage, and motivate each other to work efficiently beyond organizational boundaries. Salesforce Chatter promotes collaboration between departments and individuals, allowing them to work together on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

The platform also accelerates innovation by giving everyone a venue where they can discuss ideas, share insights, and propose new concepts. With Salesforce Chatter, they get to brainstorm and work with viable ideas that would help them improve their service, their products, image etc. As communication is enhanced between individuals and departments, sharing knowledge, files, and data becomes easy. Connecting with experts across the company is also a breeze, regardless of their location or role in the project.

Chatter also gives users tracking funcionality for project heads, a feature that allows them to follow their teams and monitor critical projects via the the mobile feed. With it, users can easily update opportunities, seek the most recent presentations, and act on critical developments when they arise.

Initially designed for mobile platforms, you can take action anywhere with Chatter. The system delivers a robust and powerful mobile experience via its extensive mobile-ready tools. Need to post an update for the whole group to see? Or do you want to download a file and have a quick look at it? Chatter can do that and more.

Overview of Chatter Features

  • Connect to Business Processes
  • Salesforce Files
  • Topics
  • Recommendations
  • Actions
  • Mobile
  • Groups
  • Engagement
  • Rich Feeds
  • Answers
  • Polls

Chatter Position In Our Categories

Since companies have distinctive business requirements, it is prudent they steer clear of getting an all-in-one, “perfect” software system. Still, it would be difficult to try to discover such an app even among well-known software solutions.
The efficient thing to do would be to narrow down the varied essential functions which need consideration such as essential features, pricing, technical skill capability of staff, company size, etc. Thereafter, you must perform the product research thoroughly. Have a look at some of these Chatter evaluations and explore each of the solutions in your list in detail. Such detailed product research ensures you weed out mismatched apps and select the one that delivers all the tools you require business requires to achieve growth.

Position of Chatter in our main categories:

TOP 20

Chatter is one of the top 20 Collaboration Software products

Chatter is also listed in the following subcategories:

Since each enterprise has unique business wants, it is prudent for them to abstain from searching for a one-size-fits-all perfect software application. Needless to say, it would be futile to try to find such a platform even among widely used software solutions. The intelligent thing to do would be to catalog the various important factors that need consideration such as required features, finances, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some Chatter Social Collaboration Software reviews and check out each of the other solutions in your shortlist in detail. Such in-depth homework can make sure you weed out ill-fitting systems and zero in on the app that provides all the elements you need for business success.

How Much Does Chatter Cost?

Chatter Pricing Plans:

Free Trial

Chatter Plan

Free

Chatter Plus Plan

$15/user/app/month

Chatter offers two packages:

Chatter Plan – Free

  • Basic collaboration for your whole company (up to 5,000 employees)

Chatter Plus Plan – $15/user/app/month

  • Social collaboration plus CRM features and customization

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Social Collaboration Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Chatter reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Chatter. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Chatter Comparisons

Chatter user reviews

Fosters collaborationg among team members regardless of location.

Read full review >
Ben
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: More than 100 Employees Industry: Computer Software

Making it easy to keep and access relevant information together

Read full review >
Darnell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: 11-50 Employees Industry: Computer Software

It has the potential to be an excellent tool.

Read full review >
Zachary
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.04.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

Helpful in seeing previous converstations related to the business

Read full review >
Gerald
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.04.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

This goes beyond “Facebook for business.” It’s actually meant to help in the collaboration between records and individuals.

Read full review >
Horace
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.04.2018 Company Size: More than 100 Employees Industry: Information Technology

What are Chatter pricing details?

Chatter Pricing Plans:

Free Trial

Chatter Plan

Free

Chatter Plus Plan

$15/user/app/month

Chatter offers two packages:

Chatter Plan – Free

  • Basic collaboration for your whole company (up to 5,000 employees)

Chatter Plus Plan – $15/user/app/month

  • Social collaboration plus CRM features and customization

What integrations are available for Chatter?

Salesforce Chatter integrates with the following business systems and applications:

  • Salesforce
  • Facebook
  • Twitter
  • Yammer
  • DNN
  • Google
  • Zapier

Chatter average rating:

Average score
5/5 (17 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Gerald

PROS: I love communicating with teammates about my clients and projects. It is so helpful to see historical conversations about accounts and contacts when I am looking at their records. My email inbox is cleaner, and the communication is where I want it when I need it.

CONS: While #topics is a compelling idea, it's difficult to get our whole team to gel around certain core topics.

Reviewed 1 year ago

Read full review >

The least favorable review

Lee

PROS: You can talk to colleagues without sending emails or using Skype. It is also easy to share content across the globe and be able to see history of communications

CONS: Its desktop and mobile apps look very old and outdated. Also, I could not get to talk with someone and the "one more chat tool" made the level of Chatter adoption in the company very low

Reviewed 2 years ago

Read full review >

More reviews from 17 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Fosters collaborationg among team members regardless of location.

Read full review >
Ben
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: As a field consultant, I get to observe co-workers who aren't in my immediate project team once or not seeing them at all. I rarely get to see my co-workers who are abroad. Chatter lets us share what we're in the middle of doing. It helps us look into expertise from other people, communicate effectively, and posting content.

CONS: The Salesforce UI isn't really good. So I made Chatter Desktop as my main go-to platform. While some people like colloborating with each other, others don't. Hence, topics showing up on my Chatter feeds tend to be biased to those capable of making more than a dozen posts in a day.

What do you think about this review? Great Poor

Making it easy to keep and access relevant information together

Read full review >
Darnell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: Chatter allows me to keep my emails for client interaction only and avoid losing important messages amid clutter. Using Chatter groups also makes it easy to keep relevant information together, and following certain groups and posts ensures I stay informed on the things I want to.

CONS: Mentioning a user on a thread will include them on the email alerts for that topic even though they have not really been part of that thread on their own.

What do you think about this review? Great Poor

It has the potential to be an excellent tool.

Read full review >
Zachary
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.04.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I love how easy it is to communicate. This holds true on certain records. It's useful in tagging groups and users within Chatter posts. You can even make use of hashtags in forging topics.

CONS: I dislike the fact that you have zero control on the group alert settings. Thing is, the "Announcement" tool does provide a box to checking and sending it in the form of an e-mail for all members within the group. I hate how there's no way in viewing groups that a user is currently in from their user record. Although you can still see info directly from their Chatter profile.

What do you think about this review? Great Poor

Helpful in seeing previous converstations related to the business

Read full review >
Gerald
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 28.04.2018 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: I love communicating with teammates about my clients and projects. It is so helpful to see historical conversations about accounts and contacts when I am looking at their records. My email inbox is cleaner, and the communication is where I want it when I need it.

CONS: While #topics is a compelling idea, it's difficult to get our whole team to gel around certain core topics.

What do you think about this review? Great Poor

This goes beyond “Facebook for business.” It’s actually meant to help in the collaboration between records and individuals.

Read full review >
Horace
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.04.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: I like how Chatter isn't just limited to individuals working and doing posts on links. It makes it possible to collaborate in across individuals, files, records, and even through the dashboards themselves. That way, Chatter posts can possess context of the data record. The part where it's brilliant is that it gets you to break the mold of traditional silos in an organization.

CONS: At times, it can be difficult to receiving an adoption in companies themselves. This would appear to go down in an age where the younger generation can see its worthiness almost right away. At times, it can lead to a storm posts. But then again, it can be manageable by means of weekly/daily digests.

What do you think about this review? Great Poor

Easy to link information to everyone involved

Read full review >
Roosevelt
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.04.2018 Company Size: More than 100 Employees Industry: Apparel and Fashion

PROS: I like that Chatter is part of Salesforce which I use most. It was easy for me to link people, emails, and activiities to SF and get that information to anyone involved.

CONS: Nothing much; the most frustrating part was trying to convince people to use what comes integrated with Salesforce such as this.

What do you think about this review? Great Poor

Collaborating across departments and users seamlessly

Read full review >
Judy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.04.2018 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: Chatter lets me collaborate across all departments and users in the company seamlessly. I enjoy how I can respond to posts or comments via email and it updates right away, keeping everyone informed in real time.

CONS: Getting the email notifications just right can be tricky especially for new users. It's hard to know what they want to know about.

What do you think about this review? Great Poor

A clean interface that makes collaboration so easy

Read full review >
Janet
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.03.2018 Company Size: More than 100 Employees Industry: Consumer Electronics

PROS: Chatter's interface is very clean and acts and feels like any other social media service you might use. It makes collaboration on specific records and files so easy. It also can be implemented in Salesforce on any object.

CONS: I've seen Chatter be underutilized because it did not have a proper implementation plan. The fact that Chatter is on the Salesforce record views does not mean users will actually utilze it.

What do you think about this review? Great Poor

A really great CRM tool.

Read full review >
Ruth
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.03.2018 Company Size: More than 100 Employees Industry: Accounting

PROS: It utilizes social media pwoer in driving your CRM system. Very simple to utilize. A wide range of features which incldue tagging and sharing. It concentrates on communities happening within the organization.

CONS: Nothing at all. I've yet to spot anything bad about Chatter. I feel that Chatter is that answer to SFDC in the social enteprise. The product has significant since its launching.

What do you think about this review? Great Poor

Brilliant software

Read full review >
Darnell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.03.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: Chatter: a better option for e-mail.

CONS: Chatter does an incredible job in replacing my inbox. It lets me keep e-mails in interaction made with clients. It prevents me from getting essential messages lost. Chatter groups makes it all so simple in housing releventa data.

What do you think about this review? Great Poor

Allows us to post important updates to everyone

Read full review >
Christy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.03.2018 Company Size: 11-50 Employees Industry: Market Research

PROS: You can post updates and also store information for clients in the same application.You can also have pop up notifications when someone posts something new to alert you while you are doing other tasks at work.

CONS: It would be nice if this application worked on phones with older versions of Android because currently, the Chatter app is not compatible with my phone/software.

What do you think about this review? Great Poor

An awesome with transparency in the mix.

Read full review >
Mary
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 22.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I like the thought of making things look like an open forum for both myself and the colleagues I work with. Then using such forum and offering trends and carrying out of data analysis. I like seeing what's currently trending. I like seeing what my customers and communities as are thinking.

CONS: It's certainly a challenge to be reporting on. If users don't possess the right settings, items may likely be bypassed or missed out on.

What do you think about this review? Great Poor

It functions exceptionally well and has carved its own place in the industry.

Read full review >
Hope
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.02.2018 Company Size: More than 100 Employees Industry: Retail

PROS: A number of things that I like about it. Setting it up was simple. It's easy to manage. Its Salesforce integration and mobile SF1 application.

CONS: This is only limited to the Salesforce platform itself. It won't Chatter with other platforms. But there have been rumours of having the options in doing so. Maybe they'll be opening up soon (in a controlled manner) for chat systems in the business level.

What do you think about this review? Great Poor

A great tool that is helpful in the work I do at sales

Read full review >
Dixie
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 28.01.2018 Company Size: More than 100 Employees Industry: Computer & Network Security

PROS: It is a great tool that understands and is aware of any sales opportunity update with a good social media type messaging solution.

CONS: Being a Facebook user, I would like chatter to have some of the same features. There should be an option to follow all teams who is responsible for updates by groups or location. The email updates do not provide all info and frequency is also not constant. It should also have a Twitter-like functionality to share or re-tweet

What do you think about this review? Great Poor

Very useful for collaborative purposes.

Read full review >
Brett
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.01.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: Chatter is so easy to utilize. It's great for those who are alrady accustomed to Facebook and/or Twitter. Group and individual collaborations is a cinch. Information can easily be shared and answers can be acquired by posting them when needed.

CONS: Its integration is embedded within Salesforce that it's no longer possible for it to be switched off when the functionality is no longer required. Security could use some improvement. There's now a possibility for anyone to look into posts without having to access a certain set of data.

What do you think about this review? Great Poor

With Salesforce Chatter, anyone can easily follow each other with virtually zero restrictions.

Read full review >
Clyde
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Its update status to sourcing information. That is, making inquiries and acquiring advice instead of sending out a blast e-mail. Passing on content that other users might see as something worthy. The great thing with Chatter is that everything can be searched.

CONS: Issues with mobile functionality. I'm currently using Android and there's no Chatter app available. This greatly resstricts Chatter use while I'm on the road. Private messaging is absent.

What do you think about this review? Great Poor

Easy to share content across the globe

Read full review >
Lee
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 18.12.2017 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: You can talk to colleagues without sending emails or using Skype. It is also easy to share content across the globe and be able to see history of communications

CONS: Its desktop and mobile apps look very old and outdated. Also, I could not get to talk with someone and the "one more chat tool" made the level of Chatter adoption in the company very low

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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