Citibeats Review

Our score: 8.0 User satisfaction: 100%

What is Citibeats?

Citibeats is a data analysis and intelligence solution that gathers comments and posts from people from various sources including blogs, online news sites, reviews, forums, and social media networks (Facebook, Twitter, etc.) among others and then utilizes a proprietary Machine-Learning algorithm to filter, evaluate, and categorize all the information to determine the prevailing opinions of the public regarding a particular topic or issue.

The software caters to governments, public institutions as well private institutions, helping them gather and know their customers’ concerns so they can make the most effective and timely response and answers.

All these data are presented in easy-to-understand visualizations, allowing Citibeats users to immediately comprehend and derive actionable and highly valuable insights on which they can make smart responses and intelligent decisions. Citibeats offer a variety of ways to interpret mountains of data and deliver them in the most understandable way.

Overview of Citibeats Benefits

Citibeats delivers relevant data visualizations and interpretations of social opinions from loads of sources that are easy to comprehend and use so you can make smart decisions and take decisive actions. Knowing what the current concerns your target demographics are talking about as well as trending issues is critical to any business or organization.

The software provides a plethora of data analysis and intelligence solutions to cover each and every information requirement you have.

With Citibeats, you don’t have to manually check websites, news sites, blogs, forums, and other sources of people’s comments to collect and makes sense of what they are speaking about. The software does all the hard work, only getting comments that are relevant to your business or organization.

Its proprietary Machine-Learning algorithm also does the heavy lifting of filtering, analyzing, and classifying all the data it gathers. There is no need for you to manually quantify and measure data. Citibeats does it all.

The software’s discovery dashboard presents all the significant and relevant information you need through a customizable and flexible panel. That said, you can always go deeper to better get the gist of what’s going on and how you can use the data to make better responses.

Overview of Citibeats Features

  • Discovery Dashboard
  • Proprietary Machine-Learning algorithm
  • Data Analysis
  • Data Collection
  • Data Visualization
  • Report creator
  • Data connector

What Problems Will Citibeats Solve?

Scenario I: Insurance companies

Insurance firms use Citibeats for projects such as:
– Observatory: compare citizen opinions around mobility, housing, health, family across cities, time, customer segments.
– Early warning system: analyze evolution of social concerns related to systemic risks
– City resilience: analyse concerns after natural disasters or attacks, and understand how different cities can upgrade their response
– Customer feedback: analyze customer emails and understand top concerns, pain points and delights across verticals

Scenario II: Banking

Banks use Citibeats to:
– Get alerts on rising civic concerns from the last few hours
– Analyze historic social concerns related from the last 10 years and how they correlate with their business KPIs
– Receive weekly reports on top issues for your bank and for competitors

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Citibeats Position In Our Categories

Because companies have their own business needs, it is only logical that they abstain from adopting an all-encompassing, ”best” solution. Just the same, it would be difficult to try to discover such an app even among branded software systems.
The practicable step to do can be to shortlist the numerous important factors which demand examination such as crucial features, costing, skill ability of staff members, organizational size, etc. The second step is, you should double down on the research comprehensively. Browse over these Citibeats evaluations and check out the other software options in your list in detail. Such well-rounded product research guarantee you keep away from poorly fit apps and buy the system that includes all the aspects your company requires for success.

Position of Citibeats in our main categories:

TOP 200

Citibeats is one of the top 200 Business Intelligence Software products

If you are interested in Citibeats it might also be beneficial to examine other subcategories of Business Intelligence Software gathered in our database of SaaS software reviews.

Every enterprise has different needs and needs an application that can be personalized for their size, type of workers and customers, and the particular industry they are in. For these reasons, no system can proffer perfect functionality out-of-the-box. When you search a software system, first be sure what you want it for. Read some Citibeats Business Intelligence Software reviews and ask yourself do you desire basic functionality or do you require advanced tools? Are there any industry-specific tools that you are seeking? Find the answers to these questions to assist your search. There are multiple elements that you need to mull over and these include your budget, particular business requirements, your organization size, integration requirements etc. Take your time, use a few free trials, and finally select the app that offers all that you need to boost your firm competence and productivity.

How Much Does Citibeats Cost?

Citibeats Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Citibeats for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Citibeats reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Citibeats. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Citibeats pricing details?

Citibeats Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Citibeats for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Citibeats?

Citibeats AI Analytics not just analyzes social data, also clients proprietary data such us from their CRMs, Emails or customer services chats.


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Reviewed By Jenny Chang
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