Citibeats Review

Our score: 8.0 User satisfaction: 100%

What is Citibeats?

Citibeats is a data analysis and intelligence solution that gathers comments and posts from people from various sources including blogs, online news sites, reviews, forums, and social media networks (Facebook, Twitter, etc.) among others and then utilizes a proprietary Machine-Learning algorithm to filter, evaluate, and categorize all the information to determine the prevailing opinions of the public regarding a particular topic or issue.

The software caters to governments, public institutions as well private institutions, helping them gather and know their customers’ concerns so they can make the most effective and timely response and answers.

All these data are presented in easy-to-understand visualizations, allowing Citibeats users to immediately comprehend and derive actionable and highly valuable insights on which they can make smart responses and intelligent decisions. Citibeats offer a variety of ways to interpret mountains of data and deliver them in the most understandable way.

Overview of Citibeats Benefits

Citibeats delivers relevant data visualizations and interpretations of social opinions from loads of sources that are easy to comprehend and use so you can make smart decisions and take decisive actions. Knowing what the current concerns your target demographics are talking about as well as trending issues is critical to any business or organization.

The software provides a plethora of data analysis and intelligence solutions to cover each and every information requirement you have.

With Citibeats, you don’t have to manually check websites, news sites, blogs, forums, and other sources of people’s comments to collect and makes sense of what they are speaking about. The software does all the hard work, only getting comments that are relevant to your business or organization.

Its proprietary Machine-Learning algorithm also does the heavy lifting of filtering, analyzing, and classifying all the data it gathers. There is no need for you to manually quantify and measure data. Citibeats does it all.

The software’s discovery dashboard presents all the significant and relevant information you need through a customizable and flexible panel. That said, you can always go deeper to better get the gist of what’s going on and how you can use the data to make better responses.

Overview of Citibeats Features

  • Discovery Dashboard
  • Proprietary Machine-Learning algorithm
  • Data Analysis
  • Data Collection
  • Data Visualization
  • Report creator
  • Data connector

What Problems Will Citibeats Solve?

Scenario I: Insurance companies

Insurance firms use Citibeats for projects such as:
– Observatory: compare citizen opinions around mobility, housing, health, family across cities, time, customer segments.
– Early warning system: analyze evolution of social concerns related to systemic risks
– City resilience: analyse concerns after natural disasters or attacks, and understand how different cities can upgrade their response
– Customer feedback: analyze customer emails and understand top concerns, pain points and delights across verticals

Scenario II: Banking

Banks use Citibeats to:
– Get alerts on rising civic concerns from the last few hours
– Analyze historic social concerns related from the last 10 years and how they correlate with their business KPIs
– Receive weekly reports on top issues for your bank and for competitors

Citibeats Position In Our Categories

Bearing in mind companies have distinctive business-related requirements, it is only reasonable that they steer clear of picking a one-size-fits-all, “perfect” business program. Nevertheless, it is almost impossible to try to pinpoint such an app even among recognizable software solutions. The efficient thing to undertake would be to narrow down the varied vital aspects which need careful thought including essential features, price terms, technical skill capability of staff, organizational size, etc. Next, you should double down on your product research to a full extent. Have a look at some of these Citibeats evaluations and look into each of the software products in your shortlist in detail. Such comprehensive product research guarantees you avoid unfit apps and buy the system which includes all the aspects you require business requires to realize efficiency.

Position of Citibeats in our main categories:

TOP 200

Citibeats is one of the top 200 Business Intelligence Software products

If you are interested in Citibeats it may also be a good idea to analyze other subcategories of Business Intelligence Software listed in our database of B2B software reviews.

Each enterprise has its own characteristics, and might need a special Business Intelligence Software solution that will be designed for their business size, type of clients and employees and even individual niche they deal with. You should not count on getting a perfect app that is going to work for each business regardless of their background is. It may be a good idea to read a few Citibeats Business Intelligence Software reviews first and even then you should pay attention to what the service is supposed to do for your company and your workers. Do you require a simple and straightforward app with just basic features? Will you actually make use of the complex functionalities needed by pros and large enterprises? Are there any specific features that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a trustworthy app that will match your budget.

How Much Does Citibeats Cost?

Citibeats Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Citibeats for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Citibeats reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Citibeats. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Citibeats pricing details?

Citibeats Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact Citibeats for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

What integrations are available for Citibeats?

Citibeats AI Analytics not just analyzes social data, also clients proprietary data such us from their CRMs, Emails or customer services chats.


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Reviewed By Jenny Chang
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