ClickHelp Review
What is ClickHelp?
ClickHelp is an AI-powered online documentation and authoring tool that enables users to create all sorts of documents and manuals for online and offline consumption, including FAQs, tutorials, knowledge bases, and more. This platform is totally browser-based, hosted in the cloud, and highly flexible.
Whether you are working on online and printed documentation ranging from PDF docs, context help, policies to procedures, ClickHelp gives you all the tools you need to kickstart everything in minutes. It works well on both Mac and Microsoft Windows operating systems and runs smoothly on popular browsers such as Google Chrome, Firefox, Safari, and Internet Explorer.
ClickHelp offers a translation ecosystem to create a multi-language documentation site with ease and establish a convenient translation process with automatic synchronization of changes and progress reports.
Its smart and intuitive Translation Module enables you to write documentation and manage translations in one portal, use the Translator dashboard with a range of filters to easily sort out documents, keep track of the translation process with the help of progress indicators, localize downloadable materials, and localize Reader UI.
Plus, ClickHelp supports machine translation (MT) with Google Cloud Translation and Microsoft Translator. With ClickHelp’s MT feature, translation can be applied to specific segments, entire topics, and projects, or whole sets of documents with just a few clicks.
ClickHelp also has an RTL (“right-to-left”) language support. This enhancement allows authors to create and readers to consume content in a manner consistent with their familiar RTL language conventions.
If you work with special translation tools for documentation localization, ClickHelp supports import/export for XLIFF files. Use any third-party CAT tool available for the XLIFF format to work with a set of topic translations exported as XLIFF files. These files can be shared with external translation companies. When you get the translations back, ClickHelp allows the option to import this content, and the system will automatically categorize it into the right topics.
Companies can enhance security measures with IP Allowlist and Audit Trail.
Show MoreOverview of ClickHelp Benefits
ClickHelp is a very user-friendly authoring platform that doesn’t impede or hamper your work with a steep learning curve. Right off the bat, you can easily get acquainted with the system and utilize it fully to meet your authoring and documentation needs.
Built to be versatile and quickly address changing requirements and demands, ClickHelp is an ideal for small companies that are looking to grow as it is scalable and comes packed with features to meet the needs of companies and organizations that employ multiple authors and departments.
With ClickHelp, you never have to worry about managing multiple versions of a Word document, thanks to the system’s Variables, Conditional Content and Publish Configurations. These functionalities make it easy for your get varying content for each of your output formats, simplifying the whole process and saving you time.
ClickHelp eliminates the need to implement complicated structured authoring approaches to implement single-sourcing. The software lets you enjoy single sourcing and fully take advantage of the WYSIWYG and HTML source authoring it offers.
The application is also equipped with an SEO functionality to further make your content highly visible, particularly your help articles, FAQs, and resolution pages among others. People now seek the Internet whenever they run into a problem. ClickHelp helps you optimize your content so that your articles, manuals, and self-help materials are easily searchable and accessible to your visitors.
Show MoreOverview of ClickHelp Features
- Checklist
- Overview
- Integrations
- Single-Sourcing
- Content Management
- Teamwork and Project Management
- Cloud Authoring
- Customer Feedback
- Search Engine Friendly
- Machine translation support
- API features
- Swagger/OpenAPI Definition import
What Problems Will ClickHelp Solve?
1. With ClickHelp, companies are able to create an online documentation site easily and start publishing content for the end users to be able to easily find the answers online (through the company website, or through Google).
2. ClickHelp provides fast and easy access configuration for your online documentation. This allows you to create groups of readers and manage access for several different groups in the fastest and easiest easy way – just select the docs available to each group and combine this with a per-user access configuration.
3. ClickHelp simplifies the way you make changes to the published content – just log in as an author, open the topic, and fix the things you need.
ClickHelp Position In Our Categories
Knowing that businesses have particular business demands, it is only wise they abstain from preferring an all-in-one, “perfect” system. Still, it is futile to discover such a software solution even among sought-after software systems. The practical step to undertake would be to make a list of the varied vital factors that need consideration like major features, price terms, skill ability of staff, organizational size, etc. Next, you should do your research systematically. Browse over some ClickHelp analyses and scrutinize the other applications in your list in detail. Such well-rounded product research ascertains you take out poorly fit applications and pay for the one that provides all the function your company requires in growing the business.
Position of ClickHelp in our main categories:
TOP
50
ClickHelp is one of the top 50 Document Creation Software products
If you are interested in ClickHelp it may also be beneficial to investigate other subcategories of Document Creation Software gathered in our database of B2B software reviews.
Every enterprise is different, and might need a particular type of Document Creation Software solution that will be adjusted to their business size, type of clients and staff and even individual niche they deal with. It's not wise to count on locating an ideal services that is going to work for every business regardless of their history is. It may be a good idea to read a few ClickHelp Document Creation Software reviews first and even then you should keep in mind what the service is supposed to do for your company and your employees. Do you require an easy and intuitive solution with just basic features? Will you actually use the advanced functionalities needed by experts and large enterprises? Are there any particular tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to find a trustworthy software that will fit your budget.
How Much Does ClickHelp Cost?
ClickHelp Pricing Plans:
Free Trial
Starter
$185/month
Growth
$310/month
Professional
$610/month
What are ClickHelp pricing details?
ClickHelp Pricing Plans:
Free Trial
Starter
$185/month
Growth
$310/month
Professional
$610/month
ClickHelp offers three paid plans, with a free trial available, based on the number of contributors you have. You can also get optional add-ons and services. Contributors are the licensed users who create or edit content (authors, translators, reviewers). Reader accounts are always free and unlimited, no matter which plan you’re on. Here’s the pricing for 2 contributors:
Starter – $185/month
- Unlimited projects
- Unlimited reader accounts
- 500 topics (pages, articles)
- 2 contributors for free
- 5GB file storage
Modules: - Workflow & Review
- Permission Management
- Reporting
Growth – $310/month
- Unlimited projects
- Unlimited reader accounts
- Unlimited topics (pages, articles)
- 5 contributors for free
- 15GB file storage
Modules: - Everything in Starter plan, plus:
- API Documentation Tools
- Branding
Professional – $610/month
- Unlimited projects
- Unlimited reader accounts
- Unlimited topics (pages, articles)
- 10 contributors for free
- 30GB file storage
Modules: - Everything in Growth plan, plus:
- API & Extensibility
User Satisfaction
Positive Social Media Mentions
11
Negative Social Media Mentions
0
We are aware that when you decide to purchase a Document Creation Software it’s vital not only to find out how professionals evaluate it in their reviews, but also to check if the actual users and businesses that use these solutions are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and ClickHelp reviews across a wide range of social media sites. The data is then featured in a simple to understand way indicating how many users had positive and negative experience with ClickHelp. With that information available you should be ready to make an informed purchasing choice that you won’t regret.
Video
Screenshots
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ClickHelp?
ClickHelp integrates with the following business systems and applications:
- Zendesk
- Zapier
- AddThis
- Azure AD
- Bing
- Disqus
- Google Analytics
- Google Search Console
- Google Translate
- Gravatar
- Highlight.JS
- Jotform
- Lightbox
- LiveChat
- OpenID
- Salesforce
- Screencast.com
- Vimeo
- Yandex.Webmaster
- YouTube
- GraphComment
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