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ClickHelp Review

ClickHelp
Our score: 8.0 User satisfaction: 100%

What is ClickHelp?

ClickHelp is an online documentation and authoring tool that enables users to create all sorts of documents and manuals for online and offline consumption, including FAQs, tutorials, knowledge bases, and more. This platform is totally browser-based, hosted in the cloud, and highly flexible.

Whether you are working on online and printed documentation ranging from PDF docs, context help, policies to procedures, ClickHelp gives you all the tools you need to kickstart everything in minutes. It works well on both Mac and Microsoft Windows operating systems and runs smoothly on popular browsers such as Google Chrome, Firefox, Safari, and Internet Explorer.

Overview of ClickHelp Benefits

ClickHelp is a very user-friendly authoring platform that doesn’t impede or hamper your work with a steep learning curve. Right off the bat, you can easily get acquainted with the system and utilize it fully to meet your authoring and documentation needs.

Built to be versatile and quickly address changing requirements and demands, ClickHelp is an ideal for small companies that are looking to grow as it is scalable and comes packed with features to meet the needs of companies and organizations that employ multiple authors and departments.

With ClickHelp, you never have to worry about managing multiple versions of a Word document, thanks to the system’s Variables, Conditional Content and Publish Configurations. These functionalities make it easy for your get varying content for each of your output formats, simplifying the whole process and saving you time.

ClickHelp eliminates the need to implement complicated structured authoring approaches to implement single-sourcing. The software lets you enjoy single sourcing and fully take advantage of the WYSIWYG and HTML source authoring it offers.

The application is also equipped with an SEO functionality to further make your content highly visible, particularly your help articles, FAQs, and resolution pages among others. People now seek the Internet whenever they run into a problem. ClickHelp helps you optimize your content so that your articles, manuals, and self-help materials are easily searchable and accessible to your visitors.

Overview of ClickHelp Features

  • Checklist
  • Overview
  • Integrations
  • Single-Sourcing
  • Content Management
  • Teamwork and Project Management
  • Cloud Authoring
  • Customer Feedback
  • Search Engine Friendly

What Problems Will ClickHelp Solve?

1. With ClickHelp, companies are able to create an online documentation site easily and start publishing content for the end users to be able to easily find the answers online (through the company website, or through Google).

2. ClickHelp provides fast and easy access configuration for your online documentation. This allows you to create groups of readers and manage access for several different groups in the fastest and easiest easy way – just select the docs available to each group and combine this with a per-user access configuration.

3. ClickHelp simplifies the way you make changes to the published content – just log in as an author, open the topic, and fix the things you need.

ClickHelp Position In Our Categories

Knowing that companies have particular business requirements, it is only sensible that they avoid deciding on a one-size-fits-all, ideal solution. Nevertheless, it would be hard to discover such a software system even among widely used software solutions. The correct step to do can be to set down the various vital functions which merit consideration including major features, price plans, technical skill aptitude of staff, company size, etc. Then, you should follow through the product research fully. Go over these ClickHelp analyses and look into each of the solutions in your shortlist in detail. Such detailed product research ascertains you weed out unfit applications and subscribe to the system which delivers all the features you require business requires for optimal results.

Position of ClickHelp in our main categories:

TOP 50

ClickHelp is one of the top 50 Document Creation Software products

If you are considering ClickHelp it might also be beneficial to examine other subcategories of Document Creation Software listed in our base of B2B software reviews.

Since each organization has particular business requirements, it is prudent for them to abstain from seeking a one-size-fits-all ideal software system. Needless to say, it would be futile to try to find such an app even among market-leading software solutions. The intelligent thing to do would be to list the various essential aspects that need consideration such as key features, budget, skill levels of workers, company size etc. Then, you should do your groundwork thoroughly. Read some ClickHelp Document Creation Software reviews and look into each of the other apps in your shortlist in detail. Such comprehensive research can make certain you reject ill-fitting applications and zero in on the system that offers all the features you require for business success.

How Much Does ClickHelp Cost?

ClickHelp Pricing Plans:

Free Trial

Basic

$50/month

Standard

$75/month

Pro

$250/month

Business

$500/month

ClickHelp offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $50/month or $43/month (annual billing)

  • 1 author
  • 0 reviewers
  • 150 topics
  • Mac/Windows Support
  • Secure Authoring
  • Import and Export
  • Single-Sourcing
  • Conditional Content
  • Version History
  • Basic Reporting
  • White Label

Standard – $75/month or $63/month (annual billing)

  • All Basic features
  • 3 authors
  • 15 reviewers
  • 300 topics
  • Topic Workflow
  • Review Notes
  • Email Notifications
  • Context Help
  • Custom Domain
  • Restricted Manuals

Pro – $250/month or $210/month (annual billing)

  • All Standard features
  • 6 authors
  • Unlimited reviewers
  • 2,000 topics
  • Author Roles
  • Reader Roles
  • Advanced Reporting
  • Single Sign-On
  • REST API
  • Zendesk Integration

Business – $500/month or $600/month (annual billing)

  • All Pro features
  • Extra author: $10/mo
  • Custom Workflow
  • Branding Service
  • Onboarding Manager

User Satisfaction

Positive Social Media Mentions 11
Negative Social Media Mentions 0

We realize that when you make a decision to buy Document Creation Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ClickHelp reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ClickHelp. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are ClickHelp pricing details?

ClickHelp Pricing Plans:

Free Trial

Basic

$50/month

Standard

$75/month

Pro

$250/month

Business

$500/month

ClickHelp offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Basic – $50/month or $43/month (annual billing)

  • 1 author
  • 0 reviewers
  • 150 topics
  • Mac/Windows Support
  • Secure Authoring
  • Import and Export
  • Single-Sourcing
  • Conditional Content
  • Version History
  • Basic Reporting
  • White Label

Standard – $75/month or $63/month (annual billing)

  • All Basic features
  • 3 authors
  • 15 reviewers
  • 300 topics
  • Topic Workflow
  • Review Notes
  • Email Notifications
  • Context Help
  • Custom Domain
  • Restricted Manuals

Pro – $250/month or $210/month (annual billing)

  • All Standard features
  • 6 authors
  • Unlimited reviewers
  • 2,000 topics
  • Author Roles
  • Reader Roles
  • Advanced Reporting
  • Single Sign-On
  • REST API
  • Zendesk Integration

Business – $500/month or $600/month (annual billing)

  • All Pro features
  • Extra author: $10/mo
  • Custom Workflow
  • Branding Service
  • Onboarding Manager

What integrations are available for ClickHelp?

ClickHelp integrates with the following business systems and applications:

  • Zendesk
  • AddThis
  • Azure AD
  • Bing
  • Disqus
  • Google Analytics
  • Google
  • Google Search Console
  • Google Translate
  • Gravatar
  • Highlight.JS
  • Jotform
  • Lightbox
  • LiveChat
  • OpenID
  • Salesforce
  • Screencast.com
  • Vimeo
  • Yandex.Webmaster
  • YouTube
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Reviewed By Nestor Gilbert
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