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Changepoint Review

Changepoint
Our score: 7.8 User satisfaction: 85%

What is Changepoint?

Changepoint is a system that combines the best practices of Project Portfolio Management, New Product Development and Release Planning to offer a complete solution that enables unified management visibility and control into product development. This app provides benefits such as financial management, customer life cycle management, and opportunity and resource management.

Changepoint offers tools such as Supply and Demand Accelerator – a business portfolio management solution that addresses both supply and demand, Accelerator for Technology Companies – for product-centric tech companies that depend on professional services automation, Agile Accelerator – provides an enhanced approach to Agile environments, and Application Portfolio Management Accelerator – aids companies overcome blocks and deploy application portfolio management strategies.

Overview of Changepoint Benefits

Changepoint helps executives to improve efficiency and profitability for the organization, by providing a better understanding of critical business operations for their professional services organizations. Changepoint provides the broadest set of capabilities in the industry for Professional Services Automation, from sales through to invoicing, with full, multi-lingual and multi-currency capabilities for global organizations. Changepoint helps enterprises to forecast revenue and protect profitability through ensuring business bookings, accurate capture of resource demand, execution on projects, invoicing the customer, recognizing the revenue, and then managing and collaborating with the customer.

Changepoint budgeting and invoicing capabilities surpass those in any other professional services solution available today. Changepoint provides complete financial management for projects, with total operational visibility, ensuring more consistent and reliable data, resulting in streamlined invoicing and in-depth financial reporting for financial executives. These capabilities allow Professional Services Organizations to control finances throughout the customer lifecycle, and increase financial performance, including profitability.

Overview of Changepoint Features

  • Single, integrated platform
  • Gain the insight and control you need
  • Greater control over projects
  • Improved client satisfaction
  • Smarter investments
  • Client collaboration
  • Performance management
  • Knowledge management
  • Survey management
  • Workflow management
 

What Problems Will Changepoint Solve?

Scenario 1

A sales executive’s objectives in a certain professional services firm are maximizing revenue for the business, and ensuring customer satisfaction. With Changepoint, he and the entire executive team have operational visibility to revenue, margin and resource utilization to ensure operational and financial success. The executive team uses analytics built from historical and real-time data to help them understand which resources are viable to support the sales pipeline. With this visibility, the executive team can identify, schedule and make commitments to prospects to safeguard customer satisfaction, maximize revenue, optimize profitability, and maximize resource utilization

Scenario 2

The real time analytics in Changepoint help a chief financial officer to eliminate guesswork in ensuring the ongoing financial health of the business. With Changepoint, she monitors key parameters like billable hours, sales projections, and costs in delivery, analyzing information and isolating key metrics such as margin. She has insight into trends, and sees when business parameters which are important to her, reach critical levels. Having complete visibility into all financial aspects of her operations helps her socialize the information with the executive team. She facilitates appropriate changes such as adjusting resource assignments to improve business performance.

Scenario 3

For a Director of a PMO, it is critically important to align key resources and projects, and ensure that the organization delivers projects on-time and on-budget. Changepoint provides a clear view of projects and of resources, helping the PMO leader to manage risk and deliver results successfully across a portfolio of projects. The real-time analytics illustrate resourcing, hours worked, project efforts, and remaining availability.

Changepoint Position In Our Categories

Keeping in mind companies have distinctive business-related wants, it is sensible they abstain from getting a one-size-fits-all, ”best” business program. Nonetheless, it would be hard to try to pinpoint such an app even among well-known software products.
The sensible thing to do would be to jot down the varied major functions that need scrutiny like major features, price plans, skill aptitude of staff members, company size, etc. Thereafter, you must double down on your research exhaustively. Go over some Changepoint evaluations and scrutinize each of the software options in your list in detail. Such comprehensive product investigation makes sure you take out unfit applications and subscribe to the one which provides all the benefits you require business requires.

Position of Changepoint in our main categories:

TOP 500

Changepoint is one of the top 500 Project Management Software products

Changepoint is also listed in the following subcategories:

Since each enterprise has unique business wants, it is sensible for them to refrain from looking for a one-size-fits-all perfect software solution. Needless to say, it would be pointless to try to find such an app even among market-leading software applications. The intelligent thing to do would be to catalog the various important elements that need consideration such as key features, finances, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Changepoint Project Management Software reviews and look into each of the other systems in your shortlist in detail. Such comprehensive homework can make sure you weed out ill-fitting applications and choose the system that presents all the features you need for business success.

How Much Does Changepoint Cost?

Changepoint Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Changepoint pricing information is not available on the product’s website. Contact the vendor directly for pricing details.

User Satisfaction

Positive Social Media Mentions 10
Negative Social Media Mentions 2

We realize that when you make a decision to buy Project Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Changepoint reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Changepoint. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Changepoint Comparisons

Changepoint user reviews

Useful system for time management

Read full review >
Jessie
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 20.09.2018 Company Size: More than 100 Employees Industry: Higher Education

Packed with features

Read full review >
Irma
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 04.09.2018 Company Size: 11-50 Employees Industry: N/A

Good customer support

Read full review >
Lionel
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 23.08.2018 Company Size: More than 100 Employees Industry: Telecommunications

Useful app for professional services

Read full review >
Tracy
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 24.03.2018 Company Size: More than 100 Employees Industry: Management Consulting

Ideal app for managing project portfolios

Read full review >
Hazel
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.03.2018 Company Size: More than 100 Employees Industry: Banking

What are Changepoint pricing details?

Changepoint Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Changepoint pricing information is not available on the product’s website. Contact the vendor directly for pricing details.

What integrations are available for Changepoint?

Changepoint has completed integrations to a wide variety of solutions, including and not limited to Oracle, PeopleSoft, SAP, Microsoft Great Plains, Solomon and Payroll ADP. Changepoint provides options and tools for integrating with other applications, such as a Component Object Model Application Program Interface, Web Services, an integrated Export Wizard, and pre-built imports. Changepoint provides a data dictionary and supports third party and platform-native tools.

Changepoint average rating:

Average score
2.7/5 (7 user reviews)
2/5

Overall Impression

2/5

Customer Support

4/5

Value for Money

2/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Tracy

PROS: Changepoint helps to get work done easily. We learnt some quick tips/tricks to use the system more effectively. The app is response even when we use VPN.

CONS: We implemented the system 10 years ago so some of my points may be dated. The interface is old-fashioned and difficult to use, and the Skills Section is hard to navigate with a classic tree view.

Reviewed 2 years ago

Read full review >

The least favorable review

Irma

PROS: Changepoint is packed with features and offers all that is needed for a professional services company to operate efficiently. You have to search for all the features but after you learn to use them you’ll see it is a capable product. It helps us cover all the bases. It was a bit difficult but we managed to resolve the app’s limitations to use what we need.

CONS: The user interface of this project management software is buggy, inconsistent, and dated. The product is difficult to use and the features sometimes behave weirdly. We managed to create workarounds and our own reporting to resolve the issues posed by the Report Builder. You are presented too many fields to do even simple tasks. It is difficult to customize the app to your requirements. The vendor needs to improve the user experience and also provide project control features. Reporting with other solutions is difficult because of the underlying data model. The provided Cognos layer also has the same issues. We worked around the problems but reporting is a little slow at times because of the performance problems.

Reviewed 1 year ago

Read full review >

More reviews from 7 actual users:

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  • Most positive
  • Most negative

Useful system for time management

Read full review >
Jessie
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 20.09.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: Changepoint is easy to use when you set it up correctly.

CONS: The interface is slow and sometimes time is not submitted correctly. If you do not set up the system carefully, there can be issues such as confusing categories and projects.

What do you think about this review? Great Poor

Packed with features

Read full review >
Irma
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 04.09.2018 Company Size: 11-50 Employees Industry: N/A

PROS: Changepoint is packed with features and offers all that is needed for a professional services company to operate efficiently. You have to search for all the features but after you learn to use them you’ll see it is a capable product. It helps us cover all the bases. It was a bit difficult but we managed to resolve the app’s limitations to use what we need.

CONS: The user interface of this project management software is buggy, inconsistent, and dated. The product is difficult to use and the features sometimes behave weirdly. We managed to create workarounds and our own reporting to resolve the issues posed by the Report Builder. You are presented too many fields to do even simple tasks. It is difficult to customize the app to your requirements. The vendor needs to improve the user experience and also provide project control features. Reporting with other solutions is difficult because of the underlying data model. The provided Cognos layer also has the same issues. We worked around the problems but reporting is a little slow at times because of the performance problems.

What do you think about this review? Great Poor

Good customer support

Read full review >
Lionel
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 23.08.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: Changepoint is a SaaS product and when the response time is slow the support agents have helped us out promptly. Sometimes, we run a poorly designed report which creates system performance issues, but they are not Changepoint’s fault. Yet, their support agents respond quickly to resolve the concern.

CONS: The system can be confusing to use. Plus, we have browser compatibility issues as the browsers we use in our company may not be compatible with those recommended by Changepoint. The vendor asks us to change browsers, but we cannot do so as we have no control over our desktop settings and software.

What do you think about this review? Great Poor

Useful app for professional services

Read full review >
Tracy
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 24.03.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: Changepoint helps to get work done easily. We learnt some quick tips/tricks to use the system more effectively. The app is response even when we use VPN.

CONS: We implemented the system 10 years ago so some of my points may be dated. The interface is old-fashioned and difficult to use, and the Skills Section is hard to navigate with a classic tree view.

What do you think about this review? Great Poor

Ideal app for managing project portfolios

Read full review >
Hazel
3/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 01.03.2018 Company Size: More than 100 Employees Industry: Banking

PROS: Changepoint software offers a centralized way to manage our portfolio of projects. In our company, more than 5000 users utilize the software and we can ensure there are multiple levels of access.

CONS: The interface is old-fashioned and the system cannot be customized easily. There is an app that improves the usability, but it is offered as an add-on. This is unfortunate as the add-on can make the system more effective.

What do you think about this review? Great Poor

Useful application

Read full review >
Derek
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.01.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: I like the fact that you can create different buckets for each project and you can ensure they are broad or specific as per the needs.

CONS: The user interface is difficult to work with and needs to be updated. Plus, the UI currently works only on Firefox which is a liability.

What do you think about this review? Great Poor

The app is clunky

Read full review >
Tasha
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 30.12.2017 Company Size: More than 100 Employees Industry: Higher Education

PROS: Theapp helps to report time in a way that satisfies my company management. This can be easily done at the service desk level. Plus, the reporting feature is good too.

CONS: Changepoint doesn’t work in Google Chrome on Mac computers. I get locked out often and the system doesn’t save the work done which means a lot time is wasted battling with the app.

What do you think about this review? Great Poor
Reviewed By Nestor Gilbert
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