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Customer Advocacy Review
What is Customer Advocacy?
Customer Advocacy is an advocate marketing platform that implements a gamification-based approach to help users achieve their business goals. The gamification element is just a component of Customer Advocacy, designed to reward consumers who have helped in creating and fueling momentum and forging long-term engagement.
Customer Advocacy presents a string of advocacy marketing products that are created to engage customers by identifying and attracting them via active customer communities, empower them to take desired actions and drive deeper customer engagement and loyalty and then reward them for their efforts. Businesses are given tools to closely monitor and evaluate consumer behaviors, identify top advocates as well as ROI. With this information readily available, businesses can effortlessly make continuous improvements to their marketing programs and strategies and increase bottom-line results.
Show MoreOverview of Customer Advocacy Benefits
Customer Advocacy presents B2B marketers with a robust, powerful, and extremely versatile solution that integrates community management with gamification, social media integration, and process management. The system leverages cloud technology to help users get the most out of your advocate communities with just one flexible platform.
With Customer Advocacy, businesses can easily create communities of customers who are enthusiastic about their products and services and can generate positive buzzes and reviews, which are very invaluable from a marketing perspective. The system also allows social sharing, a feature that makes advocacy marketing easy for customers as they can easily spread content, links, videos, etc. using their social media accounts.
Gamification makes the whole thing fun and engaging with Customer Advocacy’s gamification platform engine. Advocate marketing built on gamification has proven to significantly increase momentum and fuel long-term consumer engagement. Businesses can further improve the results of their advocate marketing as they have all the freedom to manage their communities, make challenges, and give rewards.
The tool also helps in creating and maintaining brand consistency via customization of advocate portals and advocate communications that display branding, theme, and tone. Customer Advocacy helps users quickly match reference requests from sales with clients within the community, which results to more deals getting closed faster. Tracking and analytics functionality ensures that businesses have all the information they need to instantly and intelligently react to any changes as well as take a look at their ROI.
Show MoreOverview of Customer Advocacy Features
- Customer Advocacy
- Employee Advocacy
- Reference Management
- Voice Of the Customer
- Brand Community
- Social Sharing
- Gamification
- Sales Reference
- Brand Consistency
- Flexibility
- Integration
- Tracking and Analytics
Customer Advocacy Position In Our Categories
Since businesses have unique business needs, it is wise they abstain from preferring an all-encompassing, ideal software product. Nevertheless, it would be futile to try to chance on such a software product even among well-known software products. The reasonable step to do should be to spell out the several major functions that entail examination like key features, budget, technical skill ability of staff members, organizational size, etc. Then, you must follow through your product research through and through. Have a look at some of these Customer Advocacy analyses and look into the other software solutions in your shortlist in detail. Such detailed product research makes sure you circumvent poorly fit software solutions and buy the system which offers all the aspects your business requires for success.
Position of Customer Advocacy in our main categories:
TOP
50
Customer Advocacy is one of the Gamification Platforms systems
It's crucial to realize that almost no service in the Gamification Platforms category is an ideal solution able to meet all the needs of different business types, sizes and industries. It may be a good idea to read a few Customer Advocacy Gamification Platforms reviews first as some services can excel only in a very small set of applications or be designed with a really specific industry in mind. Others can function with an idea of being easy and intuitive and therefore lack advanced elements needed by more experienced users. You can also find apps that support a large group of customers and give you a powerful feature toolbox, however this usually comes at a higher price of such a service. Make sure you're aware of your needs so that you purchase a software that provides specifically the features you look for.
How Much Does Customer Advocacy Cost?
Customer Advocacy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
What are Customer Advocacy pricing details?
Customer Advocacy Pricing Plans:
Free Trial
Quote-based Plan
Contact vendor
Customer Advocacy enterprise pricing can be obtained only upon request. Get in touch with the company for more details.
User Satisfaction
Positive Social Media Mentions
117
Negative Social Media Mentions
10
We are aware that when you decide to get a Gamification Platforms it’s important not only to find out how professionals score it in their reviews, but also to discover if the actual people and businesses that bought these solutions are indeed happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Customer Advocacy reviews across a broad array of social media sites. The data is then featured in a simple to understand way revealing how many users had positive and negative experience with Customer Advocacy. With that information at hand you will be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Customer Advocacy?
Advocate Marketing Program integrates with CRMs and other marketing platforms to share data across one easy-to-use API.
Customer Advocacy User Reviews
Customer Advocacy average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: I love the fact that I can ask mu customers to share their thoughts and experience about the content on social media in more professional way by simply using the Customer Advocacy. It doesn’t take so much time or effort to ask a customer to share their experience on Likedln or even to give us a reference. They are even able to redeem those points for the rewards, they really enjoy while doing this. Additionally, I would like to say that its team guided us through every step of the process, they explained everything to us and they are always responsive for our needs.
CONS: I don’t have dislikes about the product, because it runs smoothly and it’s easy to use. At first I thought that I would need more time for using the program, but once I learned it I have seen that the product is highly intuitive and user-friendly.
The least favorable review
PROS: I cannot really explain how satisfied I am with this product. I love the process of building the platform with its team and to see how we engage our customers in a friendly manner. By using this product, you will get online reviews, social media posts, detailed case-studies and PR. You can easily achieve customer marketing objectives if you use Customer Advocacy software. We want to roll out the platform so we can promote our best employees.
CONS: I wish I could use this product for personal purposes, I would like to use it as “chore-chart”.
More reviews from 5 actual users:
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- Latest
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Time and money saving software, it’s extremely easy to use
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 04.12.2021
Company Size: More than 100 Employees
Industry: Graphic Design
PROS: I love the fact that I can ask mu customers to share their thoughts and experience about the content on social media in more professional way by simply using the Customer Advocacy. It doesn’t take so much time or effort to ask a customer to share their experience on Likedln or even to give us a reference. They are even able to redeem those points for the rewards, they really enjoy while doing this. Additionally, I would like to say that its team guided us through every step of the process, they explained everything to us and they are always responsive for our needs.
CONS: I don’t have dislikes about the product, because it runs smoothly and it’s easy to use. At first I thought that I would need more time for using the program, but once I learned it I have seen that the product is highly intuitive and user-friendly.
Highly recommend
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 02.09.2021
Company Size: More than 100 Employees
Industry: Professional Training & Coaching
PROS: I have great experience with customer advocacy’s support team, they are awesome at providing helpful support. To speak the truth, it’s difficult to find a team that would guide you through the whole process of their software and who would care about their customer’s success. We really feel them as our partners, they really work hard to provide us with whatever we need.
CONS: No software is perfect, but the team behind this software constantly improve their product. Don’t have dislikes.
It helps us to increase customer engagement
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.06.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
PROS: First of all, its customer support team is great, extremely helpful team, they have helped us during the implementation and they even include some requests that we thought would be great for the software. By using it we have expanded our views and we gain more knowledge in how to manage our clients. The software is easy to use, quick to implement, my team really loves the software and its simplicity.
CONS: In the beginning there wasn’t integration with Salesforce, but they quickly resolved the issue. Also, we used the API so we can link the system into our own system but this one wasn’t easy at all, but in the end the results were helpful.
I simply love Customer Advocacy
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 01.06.2021
Company Size: More than 100 Employees
Industry: Computer Software
PROS: I cannot really explain how satisfied I am with this product. I love the process of building the platform with its team and to see how we engage our customers in a friendly manner. By using this product, you will get online reviews, social media posts, detailed case-studies and PR. You can easily achieve customer marketing objectives if you use Customer Advocacy software. We want to roll out the platform so we can promote our best employees.
CONS: I wish I could use this product for personal purposes, I would like to use it as “chore-chart”.
It helped us to achieve our goals. Give it a try
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 25.12.2017
Company Size: More than 100 Employees
Industry: Marketing and Advertising
PROS: Easy to set-up, it allows us to test and learn at the same time. This software is very flexible and allows us to cope with anything.
CONS: We have found some small issues but nothing seriously though.
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Customer Advocacy user reviews
Time and money saving software, it’s extremely easy to use
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 04.12.2021
Company Size: More than 100 Employees
Industry: Graphic Design
Highly recommend
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 02.09.2021
Company Size: More than 100 Employees
Industry: Professional Training & Coaching
It helps us to increase customer engagement
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.06.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
I simply love Customer Advocacy
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 01.06.2021
Company Size: More than 100 Employees
Industry: Computer Software
It helped us to achieve our goals. Give it a try
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 25.12.2017
Company Size: More than 100 Employees
Industry: Marketing and Advertising
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