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SuMo Review

SuMo
Our score: 8.0 User satisfaction: 99%

What is SuMo?

SuMo is CloudApps’ powerful and reliable product designed to accelerate sales performance and enable users to provide high-quality customer service excellence by discovering, tracking, and coaching users of the high value “winning” behaviors that steer your team and your business towards success.

CloudApps has two products – SuMo Motivate and SuMo Inspire. SuMo Motivate helps businesses track the health or their sales KPIs, identify top performers, and coach your team with data drive insights, resulting in a more engaged, productive team that delivers improved productivity and output. SuMo Inspire, on the other hand, converts your Salesforce data into KPI driven leaderboards and show them on TV displays. The application helps motivate your team to provide an excellent output, thus resulting in a spike in sales and customer service performance.

Overview of SuMo Benefits

Most businesses are aware of the KPIs that show sales success. However, many CRM platforms available today do not provide any means to closely monitor these KPIs. Information gathered and stored within your system only shows you a view of today’s business pipeline. You have no way of visualizing or knowing how the journey was from the start to this point. SuMo Motivate from CloudApps changes all that.

SuMo Motivate enters your Salesforce system and instantly tracks the health of your sales KPIs, ensuring that each indicator remains strong. The application also helps you determine the winning ways of your top team members, enabling you to tweak and tailor your KPIs so as to show the effect of their innovative and effective approach. The system encourages improved performance through game mechanics that are embedded deep into the salesforce.com CRM platform. SuMo Motivate provides businesses with actionable insights derive from reliable data, giving businesses the information they need to coach their teams to effectively attain their targets as they move forward.

With SuMo Inspire, Salesforce.com CRM users have a platform that helps improve individual and team performance via interactive display boards that show any data within their system as leaderboards. As SuMo Inspire is 100% native to Force.com, set up is fast and configuration is a breeze. The application comes with pre-built channels that cover typical sales and customer service KPIs.

Overview of SuMo Features

  • Monitor sales & service KPI health
  • Uncover winning habits of top performers
  • Deliver intelligent coaching
  • Motivate with rich game mechanics
  • 100% native on Force.com
  • Display ANY Salesforce data as a leaderboard
  • Real-time data refresh
  • Interactive cheers, taunts & comparisons
  • Configurable sounds
  • 100% native on Force.com

SuMo Position In Our Categories

Since businesses have unique business-related demands, it is logical they avoid paying for a one-size-fits-all, ideal software solution. Just the same, it is almost impossible to pinpoint such a software product even among popular software solutions. The clever step to do is to shortlist the different chief factors which entail investigation including major features, budget, skill competence of the employees, company size, etc. After which, you should do the research fully. Have a look at some SuMo review articles and scrutinize each of the software products in your shortlist in detail. Such well-rounded research ascertain you take out unfit software solutions and choose the system that includes all the tools you require business requires.

Position of SuMo in our main categories:

TOP 20

SuMo is one of the 20 popular Gamification Software solutions

If you are considering SuMo it can also be worthwhile to examine other subcategories of best gamification software gathered in our database of B2B software reviews.

Organizations have unique needs and requirements and no software solution can be perfect in such a scenario. It is pointless to try to find a perfect out-of-the-box software app that meets all your business needs. The wise thing to do would be to customize the solution for your special needs, worker skill levels, finances, and other factors. For these reasons, do not hurry and invest in well-publicized leading solutions. Though these may be widely used, they may not be the ideal fit for your particular wants. Do your research, investigate each short-listed platform in detail, read a few SuMo Gamification Software reviews, contact the vendor for clarifications, and finally settle for the app that offers what you want.

How Much Does SuMo Cost?

SuMo Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SuMo pricing is quote-based. You can contact the vendor for more details.

User Satisfaction

Positive Social Media Mentions 177
Negative Social Media Mentions 2

We realize that when you make a decision to buy Gamification Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SuMo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SuMo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SuMo Comparisons

SuMo user reviews

A great tool for increasing site shareability

Read full review >
Fannie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: More than 100 Employees Industry: Computer Software

Great integration with Salesforce

Read full review >
Gabriel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

An awesome app for lead capturing, behavior analytics, and site content sharing

Read full review >
Irene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Wholesale

Give it a try

Read full review >
Muriel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2018 Company Size: More than 100 Employees Industry: Computer Software

Gets the needs of its core users

Read full review >
Dorothy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: 1-10 Employees Industry: Computer Software

What are SuMo pricing details?

SuMo Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SuMo pricing is quote-based. You can contact the vendor for more details.

What integrations are available for SuMo?

SuMo integrates with Salesforce.

SuMo average rating:

Average score
5/5 (12 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Gabriel

PROS: SuMo is easy to use, confident and secure tool that ensures no data will be lost, allows the users to achieve their success faster by motivating them. It works perfect with Salesforce, the integration itself is simple, user-friendly. What I love is that this product works great with other custom objects and fields that are added to Salesforce. I use it to motivate my team so they can follow up the leads confidently and quickly. Before using this software I needed to create and maintain excel sheets manually for every actions that drive our sales teams locally and globally, so they can be more productive. This product is built for creating competitive and yet healthy environment. Keeps track of the performance of each member of the team. This tool is great for both end-user and admins. It offers great ideas and suggestions on how to increase our performances, maintain our success rates and many other suggestions. Users are allowed to follow all business processes, to contact the follow ups and pipeline opportunities, they are even able to convert the leads into clients.

CONS: SuMo is cloud-based and it is built on Salesforce, and I’m concerned about the security. The maintenance can be complicated for beginners.

Reviewed 7 months ago

Read full review >

The least favorable review

Fannie

PROS: SumoMe is a great tool for increasing the shareability of our website. We also love the email integration, as it helps promote list building. it integrates well with our Wordpress blog through a quick and easy plugin, as well as with ESP. We've seen both our social shares and email subscribers increase since adding it to our site.

CONS: The price is higher than what competitors offer, though they do offer a free version with branding. I also wish that there were more customization options available, as the pop ups would look better to match our branding.

Reviewed 7 months ago

Read full review >

More reviews from 12 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A great tool for increasing site shareability

Read full review >
Fannie
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: SumoMe is a great tool for increasing the shareability of our website. We also love the email integration, as it helps promote list building. it integrates well with our Wordpress blog through a quick and easy plugin, as well as with ESP. We've seen both our social shares and email subscribers increase since adding it to our site.

CONS: The price is higher than what competitors offer, though they do offer a free version with branding. I also wish that there were more customization options available, as the pop ups would look better to match our branding.

What do you think about this review? Great Poor

Great integration with Salesforce

Read full review >
Gabriel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: SuMo is easy to use, confident and secure tool that ensures no data will be lost, allows the users to achieve their success faster by motivating them. It works perfect with Salesforce, the integration itself is simple, user-friendly. What I love is that this product works great with other custom objects and fields that are added to Salesforce. I use it to motivate my team so they can follow up the leads confidently and quickly. Before using this software I needed to create and maintain excel sheets manually for every actions that drive our sales teams locally and globally, so they can be more productive. This product is built for creating competitive and yet healthy environment. Keeps track of the performance of each member of the team. This tool is great for both end-user and admins. It offers great ideas and suggestions on how to increase our performances, maintain our success rates and many other suggestions. Users are allowed to follow all business processes, to contact the follow ups and pipeline opportunities, they are even able to convert the leads into clients.

CONS: SuMo is cloud-based and it is built on Salesforce, and I’m concerned about the security. The maintenance can be complicated for beginners.

What do you think about this review? Great Poor

An awesome app for lead capturing, behavior analytics, and site content sharing

Read full review >
Irene
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: More than 100 Employees Industry: Wholesale

PROS: SumoMe is an awesome app for lead capturing, website visitor behavior analytics, and website content sharing. It works on any website we believe and it really stands out! Even if you're a beginner webmaster, you can to easily set it up by integrating a short set of code snippet into HTML easily and instantly. It also allows simple integration to popular email platforms like AWeber, Mailchimp, GetResponse and many more.

CONS: When we first implemented it, the pricing was simple and easy to understand. Now, it would cost us extra to have the most helpful features, especially when you have serious website traffic.

What do you think about this review? Great Poor

Give it a try

Read full review >
Muriel
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: SuMo saves me a lot of time and I can spend my time in focusing on my goals, coaching and development with my team. This tool motivates team members to follow up leads so they can increase their activities, and spreads best practices across the team. In the past I had to manually report on all activities by driving our KPI’s and Manage the team. Now, SuMo does the work for me, and spreads competitive spirit in a friendly manner across the company. I am able to coach the team, to deliver stable forecast thanks to the underlying data that Sumo provides me with.

CONS: There is nothing to dislike about this product. When I have taken down the program, I get asked by my team where the Sumo is? In our company we work on our progress and we use many solutions but we haven’t find anything like SuMo.

What do you think about this review? Great Poor

Gets the needs of its core users

Read full review >
Dorothy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: SumoMe really gets the needs of their core users — the marketers. They've made their tools super efficient to implement and the software analytics are top-notch. They seem to be constantly evolving by adding new tools, templates and features. Most importantly though, they've built tools that actually work on driving leads.

CONS: I initially had some issues with their Welcome Mat tool displaying campaigns that were turned off, but it seems to have been resolved. Other than that, I have no complaints at all.

What do you think about this review? Great Poor

Super tool for motivating

Read full review >
Chester
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.08.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: We are happy that SuMo is part of our company and work with us when we create fun projects and helps us to meet specific objectives. This tool helps us to follow up our leads quickly, increases the productivity and offers great practices for the whole group. Before using it I needed to manually give an account of all activities that drive our KPI’s and to manage the group.

CONS: I cannot think on any single thing that I would dislike about SuMo, it does what it claims to do.

What do you think about this review? Great Poor

A great tool for any organization, whether a small startup or an enterprise

Read full review >
Alonzo
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.05.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Everything about SumoMe is perfect, whether you have a small start up or an enterprise-level customer. I'm delighted with what it has to offer. It complements my existing stack really well and the UI is one of the best I have ever seen. I definitely recommend this to dozens of organisations.

CONS: The one thing I would like is a Salesforce integration. These tools are dependent on being sticky and so this is a must. Also, when someone signs up on the lightboxes on our website, I would like the option to be sent a notification each time.

What do you think about this review? Great Poor

Helps improve our blog’s sociability

Read full review >
Irving
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.05.2018 Company Size: More than 100 Employees Industry: Information Services

PROS: SumoMe is an all-in-one solution for those looking to improve the "sociability" of their site and increase the number of email subscribers. My favorite tool is the List Builder, which is an email collection popup, and Share, which is their social sharing overlay. There is also a robust rules system to let you customize how you want things to appear.

CONS: While it does a little of everything, it doesn't mean you should use every tool in its suite. I would not recommend using a pop up with an overlay, though there's nothing in the tool to prevent you from overloading your site with annoying "features."

What do you think about this review? Great Poor

A great tool with so many benefits to offer

Read full review >
Carmen
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.04.2018 Company Size: More than 100 Employees Industry: Internet

PROS: SumoMe has so many benefits to offer that it's really difficult to chose only a few. I use it on my Wordpress blog to generate more traffic and leads and it does the job well. The platform is very user-friendly and the customer service is great. Integration with Worpress is as simple as installing a plugin easily.

CONS: I cannot think of anything I dislike about it. It has been an incredible Worpress tool for me and continues to be so. Perhaps one thing they could improve on though is to set up notifications that will automatically contact either you or your subscriber when your site has a new subscriber.

What do you think about this review? Great Poor

Increase newsletter signup activity through the service

Read full review >
Leticia
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.03.2018 Company Size: More than 100 Employees Industry: Luxury Goods and Jewelry

PROS: Setting up SumoMe is as easy as integrating a code snippet into the HTML code of your website, and you're good to go. From the Administrative Panel you can activate, deactivate, and configure the different tools easily to build your audience. The best tool that we use in the service is the exit intent popup where the Javascript code gets prompted when your curses points to an area in our site to send an invitation to subscribe to our newsletter.

CONS: There is nothing to dislike about the service so far. The basic version provides us the basic features that we need for free.

What do you think about this review? Great Poor

Helped increase the social shares to a whole new level

Read full review >
Ira
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.01.2018 Company Size: More than 100 Employees Industry: N/A

PROS: SumoMe provides great integration with other email management software such as MailChimp and others. It offers a lot of settings that can prove to be beneficial such as for a prompt to show up any at any time interval. It has helped grow our email list better than any other software tool. Google Analytics is already built in and the presence of cool features such as Highlighter lets you tweet content that you highlight.

CONS: The presence of the branding on the free version can be annoying and the premium version is very expensive. This can also be a problem since not all features are used by all the visitors It also tends to run slow if options are installed.

What do you think about this review? Great Poor

Great solution for motivating our employees

Read full review >
Gayle
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.12.2017 Company Size: More than 100 Employees Industry: Packaging and Containers

PROS: We had great experience with SuMo Motivate, we were able to implement a fun and engaging program in order to achieve our goals. They have done everything to meet all our needs and requests, instead of just using the “out-of-the-box” options, they were especially helpful when we wanted to launch the program, I have to say that they did the work for us, they have provided awesome and detailed presentation.

CONS: We have found that there were some limitations with some requests, but we know that this was the issue with Salesforce itself not with SuMo.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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