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Customer.io Review

Customer.io
Our score: 8.8 User satisfaction: 100%

What is Customer.io?

Customer.io is a tool that lends you a helping hand to craft ideal customer interaction for your clients. It is a B2C solution that connects emails to mobile phones and helps in sending all types of messages across all platforms.

Bringing automation in the interaction processes and providing seamless distribution of communication are the core concepts behind Customer.io. It offers an advanced rules-engine that triggers and sends emails in a timely manner, just as you have scheduled them. It also allows you to observe how people behave once they are logged in.

Customer.io is considered a popular email marketing app through which you can effectively gain customers, retain good relationships with the existing customers and increase your sales. It offers a wide range of features to ensure contact management with efficiency and without any mistake. Online business owners like Customer.io because it makes possible a personalized interaction with their customers with ease.

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Overview of Customer.io Benefits

Customer.io makes sure you enjoy an uninterrupted, steady flow of messages with your customers. It supports all types of messages and brings automation. It lets you make personalized messages which are sent at the pre-defined time. Providing ease in facilitating customers with varied priorities/ likes or dislikes is another benefit it provides. You can manage different groups depending on their preferences and send each group a specific type of messages.

With Customer.io you can observe how clients are dealing with your emails. You are notified when they read your email and if they click on an enclosed link. This information on customer interaction gives you an idea of how important your clients think your messages were. It also helps in sending relevant newsletters which attract more attention than the regular newsletters.

You can set Customer.io to send a specific email on a specific behavior of a client. These emails are automatically triggered whenever the software notices a particular behavior. Moreover, it collects analytics to find out trends and measuring success.

Over 900 customers use Customer-io to make uninterrupted andseamless interaction with their customers. This digital marketing solution is capable enough to manage communication in large organizations.

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Overview of Customer.io Features

  • A/B Testing
  • Track Conversions
  • Delivery Window
  • Send a Series
  • Liquid Templating
  • Custom Designs
  • Segmentations
  • Pageviews
  • Export Segment Data to CSV
  • Activity Stream
  • Rich Customer Profile
  • Archives

Customer.io Position In Our Categories

Since businesses have their own business-related demands, it is only wise they avoid selecting an all-in-one, ”best” business application. Nonetheless, it would be almost impossible to try to come across such application even among well-known software products. The practical step to undertake would be to take note of the varied critical factors that call for a consideration such as critical features, pricing, skill capability of the users, business size, etc. After which, you should perform the research comprehensively. Read these Customer.io reviews and scrutinize each of the solutions in your shortlist more closely. Such detailed research can make sure you take out ill-fitting applications and choose the one that provides all the tools your business requires.

Position of Customer.io in our main categories:

TOP 200

Customer.io is one of the top 200 Marketing Software products

Companies have diverse needs and requirements and no software application can be just right in such a scenario. It is useless to try to find an ideal out-of-the-box software app that fulfills all your business wants. The smart thing to do would be to modify the application for your specific wants, worker skill levels, finances, and other aspects. For these reasons, do not rush and subscribe to well-publicized leading solutions. Though these may be widely used, they may not be the best fit for your unique needs. Do your groundwork, check out each short-listed system in detail, read a few Customer.io Email Marketing Software reviews, contact the vendor for explanations, and finally select the product that offers what you need.

How Much Does Customer.io Cost?

Customer.io Pricing Plans:

Free Trial

Basic

$150/month

Premium

$1,000/month

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What are Customer.io pricing details?

Customer.io Pricing Plans:

Free Trial

Basic

$150/month

Premium

$1,000/month

Customer.io offers a variety of SMB and enterprise pricing plans, as follow:

Basic – $150/month

  • up to 100,000 users
  • Send messages across email, push notifications, and SMS
  • One system for triggered, transactional and broadcast messages
  • Flexible usage based plan you can cancel anytime

Premium – $1,000/month

  • For advanced needs, large, or fast-growing businesses
  • Everything in Basic
  • Onboarding Assistance
  • Guaranteed Pricing
  • Dedicated Customer Success Manager
  • Premium Features

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We know that when you decide to buy a Email Marketing Software it’s important not only to learn how experts evaluate it in their reviews, but also to find out if the real people and businesses that use this software are indeed satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Customer.io reviews across a vast array of social media sites. The information is then presented in a simple to digest way indicating how many people had positive and negative experience with Customer.io. With that information at hand you will be equipped to make an informed buying choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Customer.io?

Customer.io integrates with the following systems and applications:

  • JavaScript
  • Segment.com
  • SchoolKeep
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Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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