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Donorbox Review

Donorbox
Our score: 8.6 User satisfaction: 93%

What is Donorbox?

Donorbox is a state-of-the-art, powerful, and effective fundraising software which makes it simple for churches, nonprofits, and political organizations to collect and process more donations and build long-lasting relationships with donors. It is a donation platform which helps various organizations raise money for whatever mission or goal they have. Donorbox supports different types of online payments as users collect donations. They can collect donations through Apple Pay, Google Pay, PayPal, or ACH bank transfer, making the checkout process quick and effortless.

Donorbox provides features that enable users to increase donations such as the ability to painlessly set up recurring donations, encourage other organizations to support their fundraising campaigns, and match the donations given by employees to eligible organizations. The software, furthermore, permits them to promote their fundraising campaigns on social media sites. They can embed code onto their own website and activate a donation form as well. Managing donors using Donorbox is a breeze. Donor profiles can be assigned to donors so they can manage and track their own donations. They can also provide users with all the information they need by answering custom questions, permitting the latter to discover a lot of things about their donors.

The fundraising software ensures that users are able to comply with important laws and tax regulations as they collect donations. Donorbox lets them generate tax receipts and forms that comply with GDPR with ease. Donorbox also provides them with analytics data so they can track the performance of their fundraising campaigns. The software integrates with other tools like Zapier, Salesforce, and MailChimp, enabling them to unify their existing business applications and centralize donation management. Last but not least, Donorbox offers customization features such as editing the design and layout of donation pages and forms to match one’s brand.

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Overview of Donorbox Benefits

Increase Donations By Offering Multiple Payment Systems And Methods

To be able to collect more donations, organizations must be able to offer different ways of sending donations. This facilitates how they collect donations, and at the same time, makes it easy for them to deliver seamless and hassle-free experiences to donors. Luckily, Donorbox supports different payment systems and methods which include Apple Pay, Google Pay, PayPal Express, and ACH bank transfer. If donors want to send one-off or recurring donations, they can either select Apple Pay or Google Pay. In case they prefer giving donations with lower transaction fees, they can send their donations through ACH bank transfer. PayPal, obviously, is a great option as well, as it is a reliable and fast payment system.

Enable Gift Matching

Donorbox also has another interesting feature that gives organizations the opportunity to increase donations. This feature is called gift matching. Gift matching is a gift-giving program implemented by organizations to encourage employees to double the donations given by their colleagues to other organizations that are eligible to receive donations. So how exactly does this program work? For instance, when a particular employee sent a donation worth of $100 to a nonprofit organization, another employee is given a chance to match that donation and send a $200 donation to the same nonprofit organization, thereby doubling the donation.

Set Up And Collect Recurring Donations With Ease

The fundraising software simplifies the process of setting up and collecting recurring donations or those donations that are being made on a regular basis, which can be weekly,  monthly, or annually. With Donorbox, users can quickly create recurring donations within the software without the need to register again and include additional information.

Extend The Reach Of Your Fundraising Campaigns

In order for organizations to reach out to larger audiences and acquire more donors, they should be given the capability to launch and promote their fundraising campaigns effectively. With Donorbox, they will be able to extend the reach of their campaigns by taking advantage of its campaign marketing features.

Donorbox allows users to fill their website with donation forms. They can do that by simply copying and pasting a code into the website. When an individual wants to make a donation through the website, he or she can access the embedded donation form with just a single click of a button. They can also promote their campaigns on social networking sites like Facebook, Twitter, and LinkedIn.

They can even activate a donate button on a Facebook page built for a fundraising campaign. When a donor hits this button, he or she will be automatically redirected to the organization’s main campaign page. In addition, Donorbox lets them set up a donation wall, giving them and their donors a place where they can talk on matters related to the campaign.

Assign Donor Profiles So Donors Can Track And Manage Their Own Donations

A good fundraising software should be equipped with features that simplify donor management. Donorbox actually includes such features so users can build and maintain long-lasting and strong relationships with their donors. The software permits donors to manage and track their own donations by assigning a donor profile to each of them.

Understand Your Donors By Allowing Them To Answer Custom Questions

Users can also set up custom questions that donors can answer through various ways like typing in texts, clicking radio buttons, and selecting checkboxes and dropdown options. With this feature, users will be able to easily collect any information they want to know about their donors and understand them deeply.

Add Notes To Turn Donor/Donation Data Into Meaningful Insights

Note-taking is another donor management feature included in Donorbox. As users view records associated with the people who sent donations to their organization, they will be able to access a small text window where they can enter texts. This text window is like a notepad that permits them to type in anything they want about a particular donor or donation. For example, they can add notes to indicate that a person is their best donor so far. Therefore, with this feature, donor, and donation data can be turned into meaningful insights.

Comply With Laws And Tax Regulations

Organizations who want to raise money for whatever cause, mission, or goal should not only focus on collecting donations. They must also see to it that they are not violating any important law or tax regulation. This is one reason why Donorbox is a powerful fundraising software, as it enables them to always take into account compliance while they are collecting and managing donations. They can instantly generate and send tax receipts to donors as well as set up and distribute online donation forms that comply with the GDPR regulation.

Awesome Integrations

Donorbox can also be integrated with the tools that users are familiar with like Zapier, Salesforce, and MailChimp. Zapier is a popular development platform that permits users to build business applications that are highly automated, integrated, and interoperable. So, if they have an application built using Zapier, they can extend the features of Donorbox to that app. Meanwhile, integrating the software with Salesforce enables them to manage donor engagements directly on Salesforce. In case they want to reach out to donors through automated email marketing campaigns, the MailChimp integration perfectly gives them that capability.

Fundraising Campaign Analytics

The fundraising software makes it possible for users to analyze the performance of their fundraising campaigns and efforts, and come up with valuable insights which they can use for optimizing fundraising performance. They can leverage tracking codes from Google Analytics, Google eCommerce and AdWords, and Facebook Pixel to monitor how efficient and engaging their campaigns are.

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Overview of Donorbox Features

  • Fast Checkout
  • Increase Donations
  • Market your Fundraising Campaigns
  • Donor Management
  • Integrate with your Favorite Apps
  • Complete Customization
  • Tax and Legal
  • Analytics
  • Safety and Security

Donorbox Position In Our Categories

Keeping in mind companies have unique business-related needs, it is only sensible that they abstain from going for a one-size-fits-all, ”best” software product. However, it is almost impossible to chance on such a software system even among recognizable software systems. The practicable thing to undertake would be to spell out the numerous main functions which require inspection such as key features, budget, technical skill capability of staff members, organizational size, etc. Next, you should do your research systematically. Browse over some Donorbox reviews and scrutinize the other software options in your shortlist more closely. Such all-encompassing product research ensure you avoid poorly fit applications and choose the one that has all the aspects your company requires.

Position of Donorbox in our main categories:

TOP 20

Donorbox is one of the top 20 Donor Management Software products

If you are considering Donorbox it might also be beneficial to check out other subcategories of Donor Management Software collected in our database of B2B software reviews.

It's crucial to realize that hardly any software in the Donor Management Software category is going to be a perfect solution able to match all the requirements of all business types, sizes and industries. It may be a good idea to read a few Donorbox Donor Management Software reviews first as certain software can perform well just in a really small set of applications or be designed with a very specific industry in mind. Others might operate with a goal of being easy and intuitive and as a result lack complicated functions needed by more experienced users. You can also come across services that focus on a broad group of customers and provide a rich feature set, but that frequently comes at a more expensive price of such a solution. Make sure you're aware of your requirements so that you purchase a software that offers exactly the features you search for.

How Much Does Donorbox Cost?

Donorbox Pricing Plans:

Free Trial

Platform Transaction

1.5% of the total monthly donation amount

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What are Donorbox pricing details?

Donorbox Pricing Plans:

Free Trial

Platform Transaction

1.5% of the total monthly donation amount

You can enjoy all the features of Donorbox without the need to worry about any enterprise pricing plan fees. The software is free for you to set up, test, and use until the first transaction comes in. You will then be charged a platform transaction fee of 1.5% for all donations.

In addition, Stripe and PayPal transaction fees apply if you collect donations using such payment systems. There are also monthly fees for using optional features like integration and gift matching. Here are the details:

Platform Transaction Fees

  • Transaction fee – 1.5% of the total donation amount

Pricing Of Optional Features

  • MailChimp Integration: $8/mo.
  • Employer Gift Matching: $40/mo.
  • Salesforce NPSP 3 Integration: $25/mo.

Stripe and PayPal merchant accounts charge 2.9% + $0.30 for credit card processing. For ACH (direct bank donation), Stripe charges 0.8%, with a cap of $5.  (This rate applies only to the US)

User Satisfaction

Positive Social Media Mentions 22
Negative Social Media Mentions 1

We know that when you make a decision to purchase a Donor Management Software it’s important not only to see how professionals rank it in their reviews, but also to discover whether the actual people and companies that bought it are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Donorbox reviews across a wide array of social media sites. The information is then featured in an easy to understand way indicating how many people had positive and negative experience with Donorbox. With that information available you should be equipped to make an informed purchasing choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Swedish

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Donorbox?

Donorbox integrates with websites built on WordPress, Squarespace, Wix, Weebly, and Joomla. It also supports integration with the following tools and payment systems:

  • Zapier
  • MailChimp
  • Salesforce Non-Profit Success Pack
  • Stripe
  • PayPal

Donorbox User Reviews

Donorbox average rating:

Average score
4.6/5 (9 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Janie

PROS: All were installed so fast. There have been no irrelevant methods and screens to take up. I've been installed in much less than ten minutes. The application process itself is also convenient. It ended up taking approximately 1 minute. I really like the idea that the features were very tidy and easy to navigate, extremely simple, so that the rest of my web page does not clash. Well I can personalize the features with my own product. Recurring contributions are a great thing for me and I noticed that without any skill involved on my part, Donorbox manages everything. My funders mentioned that setting up a recurring contribution is so convenient. And it also helps me receive more reliable gifts.

CONS: There are nothing to blame them on. They provide recurring weekly , monthly and yearly choices. "Having a" Quarterly "method or every three months it would be amazing. They also received contributions via Stripe and PayPal. Any funding for cryptocurrencies will be helpful too.

Reviewed 5 years ago

Read full review >

The least favorable review

Denis

PROS: Fast and easy to install and free to small - scale projects.

CONS: It isn't the world's leading fundraising tool.

Reviewed 5 years ago

Read full review >

More reviews from 9 actual users:

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  • Most negative

A great software with incredible support.

Read full review >
Hildegard
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2021 Company Size: 11-50 Employees Industry: N/A

PROS: It is very user-friendly and very convenient to use. It has great support too. In able to generate income for our shelter van, I was dealing with problems with a challenge we were going to perform and then when I called out to help, an advisor responded to my question efficiently. She also cited an example of other individuals adopting the approach she introduced. Which save a lot of time and assisted me efficiently and quickly have my campaign underway. As an outcome, we now have met our fundraising target. To guarantee that I had my issues resolved, she therefore followed it up. I do love the reporting attribute as well. Without even being flooded with unessential choices, they are easy and reliable. This make my work simpler at the end of the month whenever presenting to the accountant. They have also integrated the contributors' fiscal year-end letter system. And also the list of my supporters, I enjoy being able to transfer contribution data. The payments are also very sensible. In months where our contributions do not reach $1k, we do not even charge anything but after that it's just 1.5%.

CONS: I can't think of something negative about any of it. That used to be impossible to reproduce an advertisement, but I am decline to to say something derogatory about it because they have added that aspect. If I had to recommend something, I wish a few of their integrations are somewhat less affordable but I don't know if Donorbox makes a profit the integrated system would do. For integration with MailChimp, I know $8 per month is not much, but if you're using 2-3 integrations, it can begin now to adding up and pulled through our contributions. Zapier would've been great, but at $17 a monthly, it just isn't in our limited budget.

What do you think about this review?

Great Poor

Superb and efficient online fundraising applications.

Read full review >
Broderick
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2021 Company Size: More than 100 Employees Industry: Electrical & Electronic Manufacturing

PROS: It is a versatile fundraising software which is very vital to understand about, because users can use it as an amazing platform to configure all your fundraising events, because to do so is very simple thanks to the configuration that it has, it will take you for a few moments to setup all your advertising.

CONS: We do have an ample time using this online platform in my business, however I can guarantee that it was a great partnership of using it because the job was quite exhausting in preparing all the marketing strategy of certain product but with this online software it was indeed very productive for that purpose which there is nothing I don't like but seems worth it because the resources it has provided me are useful to cooperate with.

What do you think about this review?

Great Poor
Show More User Reviews (9)

Outstanding service management for collections.

Read full review >
Jamey
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2021 Company Size: 1-10 Employees Industry: Civic & Social Organization

PROS: It does have a very clean, easy and user friendly interface, and it is quite simple to set up and use, allowing you to create designs in several commodities, in relation to cards, PayPal, ACH and Apple and Google Pay online payments, so it increases the processing system, In addition to integrating with other services, such as Mailchimp, it makes it possible to create numerous campaigns and in able you to share everything on social media, making it a very full and systematic program, and also valuable to our organizations.

CONS: In this software, I want to build a software or financial reporting feature and have better access to the funds raised, and also establish additional digital experience on the board as visuals, and be able to review the transaction history through promotions, monthly or yearly.

What do you think about this review?

Great Poor

Easy fundraising management.

Read full review >
Denis
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 02.02.2021 Company Size: 1-10 Employees Industry: Religious Institutions

PROS: Fast and easy to install and free to small - scale projects.

CONS: It isn't the world's leading fundraising tool.

What do you think about this review?

Great Poor

I love the layout of contribution templates, it isn’t a traditional old time thing.

Read full review >
Hosea
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.01.2021 Company Size: 11-50 Employees Industry: N/A

PROS: I discovered the Donorbox page in one web search engine and set it up. First thing I do like is the layout, it's basic but elegant style, user-friendly software and do have relevant data--simple to operate and start to operate right away.Second, it's payment method is secured and I also like Paypal. It's huge, and you're just going to decide to purchase it once a month.

CONS: I used the software for free at a short time, discovered this challenging to use and it's not easy to use. Limited assistance for free to consumers, too. Jointly, it was said that they don't even have any principles about the United Nations organization that they fund.

What do you think about this review?

Great Poor

The hassle-free managing of donations without excessive charges.

Read full review >
Tiana
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.01.2021 Company Size: 11-50 Employees Industry: N/A

PROS: The software interface is very easy to comprehend and interactive. Apple Pay processing doesn't affected either.

CONS: It's not clear to me as to what I do not like, but I have to see Venmo coordination.

What do you think about this review?

Great Poor

Powerful, convenient and affordable application for fundraising.

Read full review >
Marina
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 21.09.2020 Company Size: 11-50 Employees Industry: Individual & Family Services

PROS: The capacity to move charges on the customer and it's simple integration on the portal.

CONS: I hope we can convince the consumer to use ACH transfers for contributions in terms of that certain sum, while the charges is more cheaper.

What do you think about this review?

Great Poor

A easy and pleasant to work with and efficient system for donations.

Read full review >
Janie
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.08.2020 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: All were installed so fast. There have been no irrelevant methods and screens to take up. I've been installed in much less than ten minutes. The application process itself is also convenient. It ended up taking approximately 1 minute. I really like the idea that the features were very tidy and easy to navigate, extremely simple, so that the rest of my web page does not clash. Well I can personalize the features with my own product. Recurring contributions are a great thing for me and I noticed that without any skill involved on my part, Donorbox manages everything. My funders mentioned that setting up a recurring contribution is so convenient. And it also helps me receive more reliable gifts.

CONS: There are nothing to blame them on. They provide recurring weekly , monthly and yearly choices. "Having a" Quarterly "method or every three months it would be amazing. They also received contributions via Stripe and PayPal. Any funding for cryptocurrencies will be helpful too.

What do you think about this review?

Great Poor

A simple application system yet developing.

Read full review >
Reinhold
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 25.08.2020 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: Excellent quality that no one can beat it. Superb application features. It's provided the necessity of my nonprofit organization.

CONS: You can have what you're paying for in very quick and efficient way.

What do you think about this review?

Great Poor
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Donorbox user reviews

A great software with incredible support.

Read full review >
Hildegard
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 24.09.2021 Company Size: 11-50 Employees Industry: N/A

Superb and efficient online fundraising applications.

Read full review >
Broderick
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 23.09.2021 Company Size: More than 100 Employees Industry: Electrical & Electronic Manufacturing

Outstanding service management for collections.

Read full review >
Jamey
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2021 Company Size: 1-10 Employees Industry: Civic & Social Organization

Easy fundraising management.

Read full review >
Denis
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 02.02.2021 Company Size: 1-10 Employees Industry: Religious Institutions

I love the layout of contribution templates, it isn’t a traditional old time thing.

Read full review >
Hosea
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.01.2021 Company Size: 11-50 Employees Industry: N/A
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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