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Elastic Email Review

Elastic Email
Our score: 8.9 User satisfaction: 98%

What is Elastic Email?

Elastic Email is a powerful and affordable email delivery platform for developers, marketers, and businesses of all sizes. Offering both an email API and a full-featured email marketing platform, Elastic Email helps users send transactional and marketing emails at scale with high deliverability and detailed analytics.

With an intuitive drag-and-drop editor, smart subscriber management, and email automation tools, companies of all kinds can easily create, manage, and optimize their email campaigns. The platform also includes real-time tracking, A/B testing, and integrations with popular tools and services.

Elastic Email is known for its flexible pricing, scalable infrastructure, and responsive customer support, making it a top choice for companies looking to simplify and supercharge their email communication strategy.

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Overview of Elastic Email Benefits

Comprehensive Email Marketing Tools

From easy-to-use drag-and-drop email designer to detailed analytics and email automation workflows, Elastic Email offers a full suite of tools to create, send, and track email campaigns. In just a few seconds, users can build professional emails and
beautiful newsletters, stunning landing pages, and converting web forms. For those who have coding skills, Elastic Email offers an intuitive HTML email editor to create custom email templates.

Developer-friendly API

For developers, Elastic Email provides a powerful and flexible API, enabling seamless integration with websites, apps, and custom systems. It supports both transactional and marketing email features.

Intuitive List and Contacts Management

Elastic Email also offers a set of tools for organizing email lists or segmenting the audience. You can segment your contacts based on their location, browsing history, devices used, recently purchased products and services, and prior communications. These tools help you determine the most relevant content for each contact and tailor your message to make each email and newsletter more personalized.

Detailed Analytics

Elastic Email allows users to track opens, clicks, bounces, and more with real-time analytics and reports. These insights help improve engagement and fine-tune the email strategy.

Responsive Customer Support

Elastic Email wants its customers to grow their businesses effortlessly while sending emails with Elastic Email, and it offers free, 24/7 customer support via email or live chat. The platform also offers video tutorials and a Knowledge Base available on the website.

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Overview of Elastic Email Features

  • Drag-and-drop Editor
  • HTML Editor
  • Subscriber Management
  • Landing Pages
  • Subscribe/Unsubscribe
  • Email Automation
  • User Permissions
  • Developer API
  • SMTP Relay
  • Brand Settings
  • Free Newsletter Templates
  • File Manager
  • Web Forms
  • Popups
  • Analytics
  • RSS Campaigns
  • A/B Testing
  • AI Assistant
  • Integrations
  • CAN SPAM Compliance
  • Spam Check
  • Email Tracking

What Problems Will Elastic Email Solve?

Scenario #1

You want to collect email addresses for your newsletter through your website. You can do that by installing a WordPress plugin or using custom generated web forms. This way, you don’t have to know how to code in order to add this functionality to your website.

Scenario #2

You are sending a huge amount of emails around the world and are not sure how to schedule the send timing to get the best results.

In order to get the best results, you can simply use a feature available during campaign creation and the system will automatically pick the best possible time for delivering messages to each address based on the historical data and open times of previous messages.

Scenario #3

You have a number of ideas for the subject line of your email, but you don’t know which one is the most effective. You can use the A/X testing feature. In one campaign, you can send multiple versions of the same email to your contact list. With detailed analytics, you can easily learn which of your ideas works best and apply this to future campaigns.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Elastic Email Position In Our Categories

Since companies have particular business-related requirements, it is only practical that they avoid subscribing to a one-size-fits-all, “perfect” system. Regardless, it is almost impossible to try to find such a software product even among widely used software solutions. The logical step to do is to tabulate the numerous key factors which merit inspection like major features, price terms, skill levels of the employees, business size, etc. Then, you should follow through your product research through and through. Read some of these Elastic Email evaluations and check out the other solutions in your shortlist more closely. Such well-rounded research ascertain you steer clear of unsuitable applications and subscribe to the one which provides all the tools your company requires in growing the business.

Position of Elastic Email in our main categories:

TOP 100

Elastic Email is one of the top 100 Marketing Software products

It is essential to realize that hardly any service in the Email Marketing Software category will be an ideal solution that can match all the goals of different business types, sizes and industries. It may be a good idea to read a few Elastic Email Email Marketing Software reviews first as some software can dominate only in a really narrow set of applications or be designed with a really specific industry in mind. Others can operate with a goal of being simple and intuitive and therefore lack complicated functions desired by more experienced users. There are also solutions that focus on a wide group of users and give you a rich feature base, but this in most cases comes at a more significant price of such a software. Be certain that you're aware of your requirements so that you get a service that has specifically the features you look for.

How Much Does Elastic Email Cost?

Elastic Email Pricing Plans:

Free Trial

Email Marketing Free

Free

Email Marketing Starter

$29/month

Email Marketing Pro

$49/month

Email API Free

Free

Email API Starter

$19/month

Email API Pro

$49/month

Creator Suite

$19/month

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What are Elastic Email pricing details?

Elastic Email Pricing Plans:

Free Trial

Email Marketing Free

Free

Email Marketing Starter

$29/month

Email Marketing Pro

$49/month

Email API Free

Free

Email API Starter

$19/month

Email API Pro

$49/month

Creator Suite

$19/month

Elastic Email offers the following pricing packages.

Monthly Plans for email marketing & delivery tools:

Email Marketing Free

  • $0 for up to 1,000 contacts
  • Up to 100 emails/day
  • Includes Email Delivery Engine, Email Designer, Campaign Creator, Landing Page Editor, Web Forms, Single Email Verification, Segmentation, Analytics, 24/7 Customer Support

Email Marketing Starter

  • Starts at $29/month
  • Up to 2,500 contacts
  • Up to 37,500 emails/month
  • Includes everything in the Free plan plus Bulk Email Verification and enhanced customer support options

Email Marketing Pro

  • Starts at $49/month
  • Up to 2,500 contacts
  • Up to 37,500 emails/month
  • Includes everything in the Starter plan plus Email Automations, Webhooks, Unlimited Custom Fields, Reseller Features, Faster Campaign Delivery Speed, Sub Accounts, Custom rDNS, User Management, 24/7 Priority Support

Monthly plans for HTTP API or SMTP email sending:

Email API Free

  • $0 for up to 100 emails/day
  • Includes Email API and SMTP relay, Email Designer, Suppressions Management, Single Email Verification, Tracking and Analytics, 24/7 Customer Support

Email API Starter

  • Starts at $19/month
  • Up to 10,000 emails/month
  • Includes everything in the Free plan plus Bulk Email Verification and enhanced customer support options

Email API Pro

  • Starts at $29/month
  • Up to 50,000 emails/month
  • Includes everything in the Starter plan plus Sub Accounts, Inbound Email Processing, Custom rDNS, User Management, Reseller Features, 24/7 Priority Support

Creator Suite

  • Starts at $19/month
  • Link in Bio
  • Web Forms
  • Web Form reCaptcha
  • Unlimited Custom Fields
  • Segmentation
  • Email Designer
  • Campaign Creator
  • Analytics
  • Email Automations
  • Checkouts
  • Customer Support

 

User Satisfaction

Positive Social Media Mentions 115
Negative Social Media Mentions 2

We realize that when you decide to buy a Email Marketing Software it’s crucial not only to see how professionals evaluate it in their reviews, but also to discover whether the real users and businesses that bought this software are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Elastic Email reviews across a vast array of social media sites. The information is then displayed in a simple to understand form showing how many people had positive and negative experience with Elastic Email. With that information at your disposal you should be equipped to make an informed business choice that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • German
  • Spanish
  • French
  • Italian
  • Portugese
  • Polish
  • Turkish

Pricing Model

  • Free
  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Elastic Email?

Elastic Email integrates with the following business systems:

  • Mail Merge
  • Joomla
  • Drupal
  • Wordpress (through plugins)
  • Cloudways
  • SlmMail
  • AcyMailing
  • Zapier
  • PieSync

Elastic Email User Reviews

Elastic Email average rating:

Average score
4.6/5 (14 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Janet

PROS: I'm a long time loyal customer of Elastic Email, and it has never failed me. Gets the job done faster than manual emails that take endless hours to accomplish. I have been getting exceptional results when being paired with multiple software.

CONS: I'm so happy to be continuously working with Elastic Email to help us promote our products extensively. However, it has only one login, which prevents the app from being used by multiple users to manage the existing workload and traffic.

Reviewed 5 years ago

Read full review >

The least favorable review

Arely

PROS: The back office team has been very helpful to us since day one. Appreciate the genuine concern in helping us solve problems.

CONS: There were instances where we experienced downtime. Incoming and outgoing emails were restricted, which affected our output for a couple of days. There should be some heads up given to us to come up with a backup plan.

Reviewed 5 years ago

Read full review >

More reviews from 14 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Safe and highly trusted by my employees.

Read full review >
Sid
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

PROS: Elastic Email guarantees us of ending emails fast and straight to the inbox of each recipient. Using this for the longest time brought us a lot of sales for the last two years. I am glad that I decided to get a long time subscription to the platform, and I never regretted doing it for the sake of earning more money.

CONS: My overall user experience with Elastic Email is mostly positive. Those negative ones were short-lived because of the immediate help that they are providing.

What do you think about this review?

Great Poor

It’s a legit product that gives you awesome results on your conversion rates.

Read full review >
Dulce
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I like that the product is so flexible when it comes to their monthly rates. Not all businesses can afford to splurge on marketing tools. So I guess that Elastic fits most of their budget that comes with guaranteed results.

CONS: I had a set of challenges when I first acquired the product. But I’m thankful that the support team was able to help me get back on the right track the soonest time possible.

What do you think about this review?

Great Poor
Show More User Reviews (14)

One of the main reasons I got attracted to Elastic Email is the low monthly rates. I’m not going to lie about that because I’m the type of person who would like to maximize my current resources down to the last cent. Aside from the cost, I also consider the functionality of the platform. The good thing about Elastic is that it gives us the freehand to design the materials that we want our customers to see and read. Yes, the templates were very helpful, but I prefer the customization of newsletters most of the time. Plus, the analytics are reported in real-time with high accuracy rates, so there’s nothing more that I could ask for.

Read full review >
Sammie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 02.09.2021 Company Size: 11-50 Employees Industry: Events Services

PROS: I’m loving Its built-in features plus the benefits that I’m getting out of the product.

CONS: Overall my team and I would like to give this product a four-star review. It may have its flaws, but I would like to focus more on its benefits and how it makes our lives easier. There is no need to spend hours creating drafts for our marketing content because Elastic allows you to create several ones on the spot. The one thing that we hate most is the version control, so hopefully, the executives behind Elastic would do something about the issue.

What do you think about this review?

Great Poor

Impressive and budget friendly.

Read full review >
Jeff
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.07.2021 Company Size: 11-50 Employees Industry: N/A

PROS: Affordable and yet rich in features that could help increase sales.

CONS: Everything seems to be working smoothly on our end. As long as I don't experience any unusual issues, then I'd continue my subscription.

What do you think about this review?

Great Poor

It’s a budget friendly alternative to market your business.

Read full review >
Jennyfer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.07.2021 Company Size: 11-50 Employees Industry: Financial Services

PROS: I’m confident in using Elastic Email. I can always call their staff for help in case I encounter something unusual while using the platform.

CONS: Using this product has been smooth sailing for most of the time. I’d give it a 9/10 rating

What do you think about this review?

Great Poor

Using Elastic Email is the best choice if you want to make money out of sending newsletters to your audience.

Read full review >
Marlon
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.06.2021 Company Size: More than 100 Employees Industry: N/A

PROS: For the past year that we've been using the platform, I can say that I'm very impressed with its performance. Its ability to run multiple campaigns and its corresponding high response rates are just some things I am pleased about. The features are not too high end, but it remains competitive.

CONS: If you are a keen observed, you may have noticed some inconsistencies in the quality of the content. Also, emails are being sent longer than expected.

What do you think about this review?

Great Poor

Quite competitive with other email marketing products.

Read full review >
Tyreek
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.04.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It took some time for our team to search for a product that can help us deliver thousands of emails on a given day. Some of the products are good enough, but we can’t afford to splurge much on email campaigns. We are glad that someone told us how Elastic Email works and how flexible it is. I would say the product itself is quite competitive in terms of features, output, and analytics. Plus, it has been tried and tested in the market, so the issues are not that serious anymore.

CONS: You need to work fast because your work may be compromised if the system stars updating while you are in the middle of doing something. It isn’t easy to retrieve the last file that you’re working on, so a little heads up on their end will be very much appreciated.

What do you think about this review?

Great Poor

Very easy to learn, and the transition was very smooth as well. Also, it doesn’t put a hole in your pocket, and for me, that’s very important.

Read full review >
Ron
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 13.03.2021 Company Size: More than 100 Employees Industry: N/A

PROS: One of the reasons we decided to shift to Elastic Email is that our previous email platform took too much of our budget. We have hit a rough patch for several months; that is why we have to consider spending all of our earnings wisely. A friend of mine mentioned all about Elastic Email and told me to do some research on the product. I was so curious and excited that I grabbed the free trial offer right away. True to what she said, the performance of Elastic Email was beyond my expectations. The platform is so user friendly that it doesn’t take a genius to figure out how to run campaigns and use the pre-made templates to create attractive campaign materials. As for the rates, I started with the most basic plan that I could afford, and then I upgraded later on. Still, with the features we’re getting, I realized that this product gives their clients real value for their hard earned money.

CONS: We have to deal with multiple error messages and system issues. It can affect our productive hours, but not for long. Luckily Elastic Email support team is good at resolving complex issues.

What do you think about this review?

Great Poor

It has the best support system amongst other platforms that we’ve been using.

Read full review >
Tatum
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 26.02.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: They have the most wonderful and efficient customer service reps that I've spoken with. They seem to know what they're doing, which made me fall in love with the product. This is why I'm recommending Elastic to people who would like to sell their products and services.

CONS: There is no bad feedback on this product. It serves its purpose well.

What do you think about this review?

Great Poor

Using this product helps us sell more at a fraction of the cost.

Read full review >
Francisco
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.02.2021 Company Size: 11-50 Employees Industry: N/A

PROS: The user interface is very easy to figure out. I Didn't need any assistance in launching different email campaigns because things are quite easy to figure out. I love that it's able to send lots of newsletters each day.

CONS: I'm wondering if all of our recipients are getting the emails that we're sending. The app can sometimes work slow to the point that we have to call support for assistance.

What do you think about this review?

Great Poor

Offers an instant solution to our marketing problems.

Read full review >
Arely
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 23.08.2020 Company Size: 11-50 Employees Industry: N/A

PROS: The back office team has been very helpful to us since day one. Appreciate the genuine concern in helping us solve problems.

CONS: There were instances where we experienced downtime. Incoming and outgoing emails were restricted, which affected our output for a couple of days. There should be some heads up given to us to come up with a backup plan.

What do you think about this review?

Great Poor

The product has been tried and tested for years.

Read full review >
Percival
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 23.08.2020 Company Size: More than 100 Employees Industry: Entertainment

PROS: Using Elastic Email as one of our main partners in marketing has been very beneficial for our company. For the price, I can say its features and results are almost the same as other platforms that do the same job of sending bulk emails effectively to our clients. Based on the reports, I can say that most people receive newsletters straight to their Inbox, which they pay attention to most of the time.

CONS: The site builder can be buggy and slow at certain times, which causes us a few pretty manageable setbacks. I hope that their system upgrades won't cause too much hassle on the user's end. There are times that I had to call someone from support to help us find the actual newsletter that we have been working on.

What do you think about this review?

Great Poor

It helps simplify certain things to improve our marketing strategy.

Read full review >
Alexandrine
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 07.08.2020 Company Size: 11-50 Employees Industry: Professional Training and Coaching

PROS: Getting started with Elastic has never been complicated. The layout itself speaks for itself. I'm currently making use of this product to get in touch with a broader audience within our target market.

CONS: More videos regarding product features would be appreciated by more of its users. An upgraded version of its UI would attract young people to use Elastic Email for their email campaigns.

What do you think about this review?

Great Poor

Exceeded my expectations.

Read full review >
Janet
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.07.2020 Company Size: 11-50 Employees Industry: Semiconductors

PROS: I'm a long time loyal customer of Elastic Email, and it has never failed me. Gets the job done faster than manual emails that take endless hours to accomplish. I have been getting exceptional results when being paired with multiple software.

CONS: I'm so happy to be continuously working with Elastic Email to help us promote our products extensively. However, it has only one login, which prevents the app from being used by multiple users to manage the existing workload and traffic.

What do you think about this review?

Great Poor
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Elastic Email user reviews

Safe and highly trusted by my employees.

Read full review >
Sid
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 29.09.2021 Company Size: 11-50 Employees Industry: Information Technology and Services

It’s a legit product that gives you awesome results on your conversion rates.

Read full review >
Dulce
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 16.09.2021 Company Size: 11-50 Employees Industry: Marketing and Advertising

One of the main reasons I got attracted to Elastic Email is the low monthly rates. I’m not going to lie about that because I’m the type of person who would like to maximize my current resources down to the last cent. Aside from the cost, I also consider the functionality of the platform. The good thing about Elastic is that it gives us the freehand to design the materials that we want our customers to see and read. Yes, the templates were very helpful, but I prefer the customization of newsletters most of the time. Plus, the analytics are reported in real-time with high accuracy rates, so there’s nothing more that I could ask for.

Read full review >
Sammie
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 02.09.2021 Company Size: 11-50 Employees Industry: Events Services

Impressive and budget friendly.

Read full review >
Jeff
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.07.2021 Company Size: 11-50 Employees Industry: N/A

It’s a budget friendly alternative to market your business.

Read full review >
Jennyfer
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.07.2021 Company Size: 11-50 Employees Industry: Financial Services
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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