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eTechSupport Review
What is eTechSupport?
eTechSupport is a managed IT services provider that delivers high-quality and cost-effective infrastructure management and technical support outsourcing services for web hosting companies worldwide. eTechSupport helps web hosting organizations and teams improve employee efficiency and productivity, customer satisfaction, resource saving, and business competitiveness and growth.
They can offload various remote infrastructure management tasks to eTechSupport’s teams of certified, skilled, and experienced IT professionals. These include server monitoring, management, and maintenance; server performance analysis and optimization; and OS, hardware, software, web services, and control panel auditing and updating.
Moreover, eTechSupport can assist in handling databases and securing infrastructure and servers from threats and vulnerabilities. One-off server management tasks can be outsourced based on hourly billing, such as server implementation, data migration, security patching, firewall configuration, backup restoration, and cloud management.
The MSP enables them to hire dedicated or semi-dedicated support staff capable of handling and resolving customer issues and completing technical tasks of varying complexity and difficulty. Round-the-clock support is provided to their customers via email, phone, live chat, and ticket. Plus, eTechSupport allows technical support auditing and reporting by QAs, direct technicians communication via email and chat, and data center coordination for server, hardware, and software monitoring.
Show MoreOverview of eTechSupport Benefits
Cost Savings
With eTechSupport, you can obtain dedicated support staff who work for your company alone or share semi-dedicated support staff with other web hosting companies. They will remotely assist customers in various time zones, locations, and languages across the globe. This enables you to deliver timely, complete, and personalized technical support to your customers at minimal expense. Thus, you’ll avoid the costs of hiring in-house employees and building and maintaining your own support team, like payroll, facilities, and equipment.
Employee Efficiency & Productivity
Your employees can spend more time and effort on activities that drive revenue and growth. They don’t have to divide their attention between essential business tasks and customer support or infrastructure management. A team of certified and experienced professionals will relieve them from the burdens of web hosting support. Such professionals have the expertise required to provide L1, L2, and L3 technical support. They can also handle installing and monitoring services and servers, replication and troubleshooting issues, and maintenance of service-level agreements.
Business Continuity & Performance
eTechSuport takes care of infrastructure management so you can achieve optimum business continuity and performance. Dedicated technicians will instantly and regularly track, analyze, handle, and optimize your Windows or Linux servers’ availability, capacity, and performance. They can check how much CPU, disk space, memory, and network bandwidth the servers use in real-time. Moreover, they’ll be able to verify if there are sufficient server resources available to handle unexpected surges in requests and traffic. You can reduce downtime while improving the availability and reliability of your servers, services, and websites.
Customer Satisfaction
You and your employees can leverage a wide range of advice, skill sets, and technologies that are usually accessible only to large companies. You can utilize these resources to provide better customer service while keeping up with your competitors. The support staff will manage customer concerns and problems throughout the day, week, and year. They’ll do this per your shift schedules, business processes and systems, and SLAs. eTechSupport also deploys QA experts who supervise and evaluate your outsourced support events, activities, and staff.
Show MoreOverview of eTechSupport Features
- Support Outsourcing
- Experienced Technicians
- Dedicated & Semi-Dedicated Staff
- 24/7 Customer Support
- Quality Assurance
- Technician Communication
- Data Center Coordination
- Multiple Support Channels
- Server Monitoring & Management
- Security & Hardening
- Database Management
- Infrastructure Migration
Awards & Quality Certificates
eTechSupport Position In Our Categories
Since businesses have unique business-related wants, it is rational they steer clear of picking an all-encompassing, ”best” business program. Still, it is troublesome to try to find such application even among popular software systems. The logical step to do would be to write the numerous essential aspects that entail scrutiny such as important features, pricing, skill levels of staff members, organizational size, etc. Thereafter, you should follow through your product research through and through. Browse through these eTechSupport evaluations and look over the other software solutions in your shortlist in detail. Such well-rounded research makes sure you avoid unsuitable apps and pay for the system which has all the function your company requires.
Position of eTechSupport in our main categories:
TOP
500
eTechSupport is one of the top 500 IT Management Software products
If you are interested in eTechSupport it could also be sensible to analyze other subcategories of IT Management Software gathered in our base of SaaS software reviews.
Companies have unique needs and requirements and no software application can be perfect in such a scenario. It is futile to try to find a perfect out-of-the-box software product that fulfills all your business wants. The intelligent thing to do would be to adapt the application for your unique requirements, worker skill levels, budget, and other aspects. For these reasons, do not rush and invest in well-publicized popular solutions. Though these may be widely used, they may not be the best fit for your specific wants. Do your research, investigate each short-listed platform in detail, read a few eTechSupport IT Management Software reviews, contact the maker for clarifications, and finally settle for the product that offers what you want.
How Much Does eTechSupport Cost?
eTechSupport Pricing Plans:
Free Trial
Web Hosting Support
Starts at $499/month
Dedicated Support Staff
Starts at $249/staff/month
Semi-Dedicated Support Staff
Starts at $300/staff/month
Pay-Per-Ticket Support
Starts at $150/staff/month
Server Monitoring & Management
Starts at $25/server/month
Database Administration
Starts at $35/server/month
Server Security & Hardening
Starts at $25/server/month
Server Migration
Starts at $99/server/month
Hourly, One-Time Administration Jobs
Contact vendor
What are eTechSupport pricing details?
eTechSupport Pricing Plans:
Free Trial
Web Hosting Support
Starts at $499/month
Dedicated Support Staff
Starts at $249/staff/month
Semi-Dedicated Support Staff
Starts at $300/staff/month
Pay-Per-Ticket Support
Starts at $150/staff/month
Server Monitoring & Management
Starts at $25/server/month
Database Administration
Starts at $35/server/month
Server Security & Hardening
Starts at $25/server/month
Server Migration
Starts at $99/server/month
Hourly, One-Time Administration Jobs
Contact vendor
eTechSupport provides several enterprise pricing plans for web hosting companies and businesses to choose from. You can avail monthly or hourly administration, full web hosting support, dedicated or semi-dedicated support staffing, and ticket-based support services plans. Here are the details:
Web Hosting Support – Starts at $499/month
- 24/7/365 Technical support
- L1, L2, & L3 technicians
- Staff with VMware, cPanel, & Redhat certifications
- Quality analyst
- Direct email & chat communication with technicians
- Secure storage of SOPs & server credentials
- Server monitoring & troubleshooting
- Server hardware & software auditing
- Data center coordination
- Month reporting
Support Staffing Plans
Dedicated Level-1 Support Staff – $249/staff/month
- 24/7 Engineers
- Customized support
- Support via phone, live chat, Skype, & helpdesk ticket
- Support for billing & pre-sales
- Server installation & provisioning
- Server management
- Server monitoring
Dedicated Level-2 Support Staff – $549/staff/month
- All features in Dedicated Level-1 Support Staff Plan, Plus:
- Server migration support
- Emergency server support
- System management
Dedicated Level-3 Support Staff – $849/staff/month
- All features in Dedicated Level-2 Support Staff Plan, Plus:
- Security audit/month
- Server improvement
- Bash or shell scripting
- Dedicated QA, SLA, & NOC teams
Semi- Dedicated Level-1 Support Staff – $300/staff/month
- 1 L1 technician
- 8 hours/day and 5 days/week availability
- Support via live chat/ helpdesk ticket
- Technician communication via Skype/MS Teams
- 100 tickets/month
- 30-minute response time
- 3-4 hours resolution time
- Window/Linux platform
- 5 servers
- 1 QA
Semi- Dedicated Level-2 Support Staff – $450/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L2 technician
- 4 to 12-hour resolution time
Semi- Dedicated Level-3 Support Staff – $600/staff/month
- All features in Semi-Dedicated Level-1 Support Staff Plan, Plus:
- 1 L3 technician
- 4 to 24-hour resolution time
- 30 tickets/month
Pay-Per-Ticket Support Plans
50 Tickets – $150/month ($3/resolved ticket)
- Customized support
- 24/7/365 Technical support
- 30-minute response time
- 4 to 8-hour resolution time
- Call forwarding
100 Tickets – $250/month ($2.50/resolved ticket)
- All features in 50-ticket support plan
250 Tickets – $500/month ($2/resolved ticket)
- All features in 50-ticket support plan
500 Tickets – $750/month ($1.50/resolved ticket)
- All features in 50-ticket support plan
1,000 Tickets – $1,250/month ($1.25/resolved ticket)
- All features in 50-ticket support plan
Server Monitoring & Management – Starts at $25/server/month
- 24/7 Server monitoring & management
- 15-minute emergency response time
- Hardware issue replication
- Server software update
- cPanel server management
- 3rd-party software installation
- Web services monitoring
- Log analysis
- Server enhancement
- Hosting support
Database Administration – Starts at $35/server/month
- Database migration
- Database backup & recovery
- Database maintenance
- Database monitoring
- Database performance optimization
- Database security
Server Security & Hardening – Starts at $25/server/month
- Initial Security scanning
- Monthly vulnerability scanning
- Antivirus install
- Brute force protection
- Rootkit scanners
- Apache security
- /tmp & /var/tmp directory security
- Logs removal (software)
- PHP & Web Server hardening
- MySQL enhancement
- CSF iptables firewall
Server Migration – Starts at $99/server/month
- Migration across various platforms
- Cloud infrastructure migration
- Server-Cloud migration
- Server-Server migration
- cPanel-cPanel migration
- cPanel-Plesk migration
- Plesk-cPanel migration
- Database migration
- Email migration
Hourly Server Management – by quote
- Server setup
- Server migration
- Server monitoring configuration
- Virtualization handling
- Backup restoration
- Backup configuration
- Firewall install
- Firewall configuration
- Server security auditing
- Control panel management
- Cloud management
User Satisfaction
Positive Social Media Mentions
20
Negative Social Media Mentions
0
We know that when you choose to buy a IT Management Software it’s vital not only to find out how experts score it in their reviews, but also to find out if the real clients and enterprises that bought these solutions are genuinely content with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and eTechSupport reviews across a wide range of social media sites. The information is then featured in an easy to digest form revealing how many customers had positive and negative experience with eTechSupport. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for eTechSupport?
eTechSupport integrates with:
- Amazon Web Services
- cPanel
- WHM
- WHMS
- Direct Admin
- CPremote
- Webmin
- WebsitePanel
- MongoDB
- Citrix
- PostgreSQL
- VMware
- RedHat
- Veeam
- Microsoft SQL Server
- R1Soft
- Windows Serve 2019
- IBM DB2
- HostBill
- Virtuozzo
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