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FastSpring Review

FastSpring
Our score: 9.0 User satisfaction: 94%

What is FastSpring?

FastSpring is the perfect tool for websites looking to sell digital products, apps, software and SaaS that can cater to all of their business needs. Developed by experts from the e-commerce industry, Fast Spring hit the market in 2005.

FastSpring has been equipped with the latest technologies to maintain databases and e-commerce engines. It brings to the table some innovative solutions that can boost up your sales. It allows you to connect to your client overseas while maintaining security and privacy.

For providing efficient services, FastSpring has received several recognition and awards in the way. It is a three time Stevie Award winner for Customer Services Department of the Year in the category of Computers and Software.

Overview of FastSpring Benefits

For an e-Commerce website, it is important to hit international markets. FastSpring has more than 20 different languages. Also, payments are accepted in more than 12 currencies so you can actually sell to the entire world with Fast Spring.

You get to customize all your pages by yourself. Design as per your feasibility. You can go for simpler designs for general products right up to more sophisticated ones for a particular brand or genre. Be it shopping carts or order pages, you get to control them all.

If you have a chain of stores, you can run all of them through a single account. It is even more useful if you like keeping things discreet. Manage each of your stores through the same interface with ability to customize each page separately.

Since a lot of online buyers order through their mobile devices, FastSpring gives you mobile optimization options as well. With a dedicated display for mobile devices, customers find it easier to browse, navigate and order from your website.

To ensure that your customers are at ease with payment security, FastSpring has integrated with the top payment services in the world. Fraud protection services are also available ensuring that the transactions are fast, safe and easy.

Since it’s a cloud based software service. You won’t need any extra hardware and servers for your store as data migration is made easy and simpler. It offers up to 5GB of downloadable files for your services.

Overview of FastSpring Features

  • In App purchases
  • Subscription models
  • Mobile Optimization
  • Customizability
  • Purchase fulfillment options
  • Secured payment methods
  • Developer Support
  • Usage Tracking
  • Android, iOS Compatible
  • Customer Support for buyers
  • CSS Control
  • Multi Store Management

FastSpring Position In Our Categories

Because businesses have particular business needs, it is only wise that they steer clear of selecting an all-in-one, ”best” software product. Regardless, it is difficult to try to pinpoint such a software system even among popular software systems. The clever step to do should be to make a list of the several important functions which demand analysis including critical features, plans, technical skill levels of staff, company size, etc. The second step is, you must perform the research comprehensively. Read some of these FastSpring evaluations and check out each of the software options in your shortlist in detail. Such comprehensive research guarantees you weed out unsuitable applications and choose the one that meets all the aspects you require business requires for optimal results.

Position of FastSpring in our main categories:

TOP 50

FastSpring is one of the top 50 eCommerce Software products

TOP 20

FastSpring is one of the 20 Sales Software products

TOP 20

FastSpring is one of the top 20 Shopping Cart Software products

FastSpring is also listed in the following subcategories:

Each enterprise has its own characteristics, and might require a particular type of eCommerce Software solution that will be fit for their company size, type of customers and staff and even particular industry they support. We advise you don't count on finding a perfect solution that is going to work for every company regardless of their background is. It may be a good idea to read a few FastSpring eCommerce Software reviews first and even then you should keep in mind what the solution is intended to do for your business and your employees. Do you need a simple and straightforward solution with just basic functions? Will you really use the complex tools needed by experts and big enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to locate a reliable software that will match your budget.

How Much Does FastSpring Cost?

FastSpring Pricing Plans:

Free Trial

Pay As You Grow

Fee-based

Business Plan

Fee-based

Enterprise

By quote

FastSpring is being offered in three distinct packages, two of which come on a fee-based basis. The other one is available at a price-quote basis. Here are the details:

Pay As You Grow

  • Per Transaction
  • No contract, cancel any time
  • Standard ecommerce services
  • Low competitive rates
  • Base Benefits
  • Start selling in minutes
  • Global currencies and payment methods
  • No back-office headaches

Business Plan

  • Subscription
  • Best for established companies & SaaS
  • Additional premium services
  • Low monthly fees
  • Base + Premium Benefits
  • Subscription management capabilities
  • Affiliate network & marketing extensions
  • APIs & Webhooks

Enterprise

  • Custom Pricing
  • Tiered volume discounts
  • Additional enterprise services
  • Over $2m in annual sales
  • Base + Premium + Enterprise Benefits
  • Dedicated onboarding
  • User experience customization
  • ERP, CRM and legacy integrations

 

User Satisfaction

Positive Social Media Mentions 58
Negative Social Media Mentions 2

We realize that when you make a decision to buy eCommerce Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and FastSpring reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with FastSpring. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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FastSpring Comparisons

FastSpring user reviews

Great tool to maximize and standardize revenue operations

Read full review >
Ezekiel
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.04.2020 Company Size: Industry: Marketing & Advertising

Robust tool and easy to use

Read full review >
Courtney
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.04.2020 Company Size: 1-10 Employees Industry: Security and Investigations

A Powerful Payment System

Read full review >
Wanda
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.04.2020 Company Size: 1-10 Employees Industry: N/A

A long time effective and productive solution for my business

Read full review >
Giovanni
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.04.2020 Company Size: Industry: Computer Software

Long time international payment gateway partner

Read full review >
Marcel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.03.2020 Company Size: 1-10 Employees Industry: Internet

What are FastSpring pricing details?

FastSpring Pricing Plans:

Free Trial

Pay As You Grow

Fee-based

Business Plan

Fee-based

Enterprise

By quote

FastSpring is being offered in three distinct packages, two of which come on a fee-based basis. The other one is available at a price-quote basis. Here are the details:

Pay As You Grow

  • Per Transaction
  • No contract, cancel any time
  • Standard ecommerce services
  • Low competitive rates
  • Base Benefits
  • Start selling in minutes
  • Global currencies and payment methods
  • No back-office headaches

Business Plan

  • Subscription
  • Best for established companies & SaaS
  • Additional premium services
  • Low monthly fees
  • Base + Premium Benefits
  • Subscription management capabilities
  • Affiliate network & marketing extensions
  • APIs & Webhooks

Enterprise

  • Custom Pricing
  • Tiered volume discounts
  • Additional enterprise services
  • Over $2m in annual sales
  • Base + Premium + Enterprise Benefits
  • Dedicated onboarding
  • User experience customization
  • ERP, CRM and legacy integrations

 

What integrations are available for FastSpring?

FastSpring integrates with the following systems and applications:

  • PayPal
  • Mail Chimp

FastSpring average rating:

Average score
4.8/5 (14 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Adam

PROS: It's very easy to set up; you can have an e-commerce site up and running in less than a day. Its a one-stop-shop for e-commerce particularly suited for software vendors and startups. I also like the high level of service you get and the team are always wiling to help you out fast.

CONS: Not a lot, admittedly.

Reviewed 8 months ago

Read full review >

The least favorable review

Florencio

PROS: Using FastSpring is like having my own sales team. It keeps on top of all the sales and invoices.

CONS: FastSpring is perfect and I can't find anything bad about it.

Reviewed 2 months ago

Read full review >

More reviews from 14 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Great tool to maximize and standardize revenue operations

Read full review >
Ezekiel
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 20.04.2020 Company Size: Industry: Marketing & Advertising

PROS: This tool enables us to manage all transaction information and eliminates the need to communicate directly with clients. It gives you the ability to customize order pages as well as ads, vouchers, etc.

CONS: FastSpring is a little difficult to manage, it'd be nice if they could have support staff to help set up order pages instead of just making user pick choices that aren't really easy to use.

What do you think about this review? Great Poor

Robust tool and easy to use

Read full review >
Courtney
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 16.04.2020 Company Size: 1-10 Employees Industry: Security and Investigations

PROS: Product management and set up is so easy. It also has an efficient, streamlined and intuitive order page. You can also customize the notifications.

CONS: There's no actual profit transaction detail and reports for failed orders. Affiliate management and sign-up are not automatic. You can't also do transfers between v2v.

What do you think about this review? Great Poor

A Powerful Payment System

Read full review >
Wanda
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 12.04.2020 Company Size: 1-10 Employees Industry: N/A

PROS: The set up for FastSpring is very fast and simple. There's no complicated process unlike other providers and the managing system for coupons is very handy too. The support for most of the payment methods is also a huge benefit along with their customer support. We're using FastSpring to receive a subscription charge.

CONS: It's more of a recommendation because I think that it'd be nicer if FastSpring can integrate EDD Software licensing. Also, I think that the payout schedule should have more flexibility.

What do you think about this review? Great Poor

A long time effective and productive solution for my business

Read full review >
Giovanni
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 02.04.2020 Company Size: Industry: Computer Software

PROS: Setting up of account and of the product page was really simple. The ordering system also uses my random key generator which is very nice. Payments are made on time monthly and full handling fees are also applicable.

CONS: Creating a personalized product page is more difficult than using a regular one.

What do you think about this review? Great Poor

Long time international payment gateway partner

Read full review >
Marcel
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 29.03.2020 Company Size: 1-10 Employees Industry: Internet

PROS: FastSpring is a comprehensive international multilingual payment software with invoicing. We can market our product internationally without stressing about the taxation and billing regulation. We can even collect one or more batch payments rather than directly invoicing each customer. Basically, FastSpring takes care of the collection of tax, billing, recurring bill, payment reminders and invoice for our clients around the globe. There are also no monthly fees that I think is very beneficial for those with small businesses. Also, payments were quick and it has great API.

CONS: We've seen many sporadic "glitches" with them in recent years. But what we really don't like about it are: First, it has become more commercial and less intimate. Even declined to update their translation of Latvian language which is very essential to us since there's a typo error on the order page. Second, is poor management. The app had a glitch that ended us failing to charge several of our clients potentially costing us money and there wasn't even a follow-up report about the incident. Generally, these have very little effect but FastSpring must do better next time. Also, there are additional fees you need to pay to stay free from the stress of global coverage and compliance which are not the cheapest by the way.

What do you think about this review? Great Poor

Satisfied user for years

Read full review >
Aaliyah
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 28.03.2020 Company Size: 1-10 Employees Industry: Computer Software

PROS: Efficient support staff and cost-effective for my business too.

CONS: It would have been nice if you still have free design for the order page that compliments website style.

What do you think about this review? Great Poor

Amazing E-comm system

Read full review >
Florencio
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 15.03.2020 Company Size: 1-10 Employees Industry: N/A

PROS: Using FastSpring is like having my own sales team. It keeps on top of all the sales and invoices.

CONS: FastSpring is perfect and I can't find anything bad about it.

What do you think about this review? Great Poor

Excellent platform

Read full review >
Kaycee
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 06.03.2020 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The post-sale service is excellent. The team always provides quick and precise solutions to every issue we have raised.

CONS: It's nice if they would also consider using digital currencies such as bitcoin. Apart from that, it's perfect.

What do you think about this review? Great Poor

E-commerce made simple with FastSpring

Read full review >
Maggie
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 30.01.2020 Company Size: 11-50 Employees Industry: N/A

PROS: FastSpring makes the e-commerce site setup fast. Manage all the credit card purchases, taxation, and regulation. Simply sell your product. You don't need any experience if you're a small business.

CONS: I haven't encountered any problem as of now with FastSpring. It's all good for me.

What do you think about this review? Great Poor

Lets you have an e-commerce site that is quick and easy to set up

Read full review >
Joyce
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It's very easy to set up; you can have an e-commerce site up and running in less than a day. Its a one-stop-shop for e-commerce particularly suited for software vendors and startups. I also like the high level of service you get and the team are always wiling to help you out fast.

CONS: Not a lot, admittedly. There is nothing but good things to say about the software. I can't ask for anything more.

What do you think about this review? Great Poor

Lets you have an e-commerce site that is quick and easy to set up

Read full review >
Adam
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.09.2019 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It's very easy to set up; you can have an e-commerce site up and running in less than a day. Its a one-stop-shop for e-commerce particularly suited for software vendors and startups. I also like the high level of service you get and the team are always wiling to help you out fast.

CONS: Not a lot, admittedly.

What do you think about this review? Great Poor

More than capable for supporting our needs for payment solutions

Read full review >
Seth
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 11.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: FastSpring is my number one choice for being user-friendly control panel, customization features and how responsive support is. It also proved more than capable supporting complex software licensing schemes. It is also very easy to customize while my pages are uncluttered and simple.

CONS: Fees are not suitable for micro-payments. It would be nice as well if it was allowed by TOS to use FastSpring for custom custom freelance work, not just products. Also, a few customers couldn't figure out where to enter promotional coupons, but that's not really a deal-breaker for me.

What do you think about this review? Great Poor

More than capable of supporting our needs for payment solutions

Read full review >
Susan
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: FastSpring is my number one choice for being user-friendly control panel, customization features and how responsive support is. It also proved more than capable supporting complex software licensing schemes. It is also very easy to customize while my pages are uncluttered and simple.

CONS: Fees are not suitable for micro-payments. Also, it would be nice if it was allowed by TOS to use FastSpring for custom custom freelance work, not just products.

What do you think about this review? Great Poor

Easty to use software that makes multiple payment method processing possible

Read full review >
Darnell
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.01.2018 Company Size: 1-10 Employees Industry: Civil Engineering

PROS: FastSpring is very easy to setup. We integrated it to our products in a day and our business was running in a couple of days. API integration is easy and it made it possible for us to offer many payment methods to our customer base. It offers many other options for your e-commerce, such as payment and subscription.

CONS: We haven't come across any major problems. When we do have a problem, the support team helped us through it. Though I would say that setting up a store page for your products is not that easy if you are looking for a custom design, especially if you want it to look like your own web page.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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