Heili Review

Our score: 7.2 User satisfaction: 99%

What is Heili?

Heili is a self-learning, AI-assisted cloud infrastructure management system that helps organizations ensure the back-end stack of apps is always online. The system supports both private and public cloud infrastructure and can be deployed for AWS, Openstack, AWS and more. The system can be deployed in minutes, while simple configuration makes it easier for users to setup and start using the platform. The management system covers reliability, stack and multi-cloud management and supports integration with various major platforms and operating systems, including AWS, GitHub, zendesk and Red Hat Linux. The platform promises significantly shorter or even no downtimes by intelligently monitoring the infrastructure and using artificial intelligence for better detection. This results in better efficiency and reduces costs related to doing things manually.

Overview of Heili Benefits

The self-learning AI keeps an eye on the stacks, increasing site reliability and minimizing degradation in terms of performance, all without requiring the users to manage everything manually. It helps manage and optimize all cloud deployments from a single place, whether public or hybrid by observing and organizing assets. A normal incident flow takes quite some time before reaching a resolution (around an hour), but Heili significantly reduces the resolution time by automatically doing background checks and even resolving the problem automatically. The self-healing stack, real-time incident management and automated monitoring and inventory of all components result in much quicker and timely resolution of issues without much user intervention.

Heili supports auto discovery and once users are done setting up access information, it connects to the provider automatically and starts discovering stacks. The platform also deploys needed components automatically and connects the performance data sources that are available. Platforms that support full automation include AWS, Openstack and GCE, while the system also works in suggestion and operation modes when required. Users can take advantage of discovered inventory and run chained or scheduled tasks across the stack. This helps create powerful network automation and allows users to implement playbooks in RH-Ansible format. The system performs compliance and security checks and supports cross customer alerts, making it easier for users to stay updated and compliant.

Overview of Heili Features

  • AI-assisted management
  • Self-learning stack
  • Application back-end stack monitoring
  • AWS, Openstack, GCE full automation
  • Reliability management
  • Stack management
  • Multi-cloud management
  • Public and hybrid cloud deployments
  • Real-time incident management
  • Automated inventory
  • Component monitoring
  • Incident prevention
  • Cross customer alerts
  • Compliance and security checks
  • Auto discovery
  • Component deployment
  • Performance data source connections
  • Custom automations
  • Scheduled/chained tasks
  • Playbooks execution in RH Ansible

Heili Position In Our Categories

Keeping in mind companies have distinct business-related requirements, it is prudent they avoid subscribing to an all-in-one, ”best” software product. Having said that, it would be futile to try to find such an app even among branded software solutions.
The best thing to do can be to list the numerous major functions which necessitate consideration like crucial features, costing, skill levels of the users, business size, etc. Then, you should do your product research to a full extent. Read some Heili evaluations and look over each of the software products in your list more closely. Such all-encompassing research can make sure you circumvent unfit apps and pay for the system which offers all the features your business requires.

Position of Heili in our main categories:

TOP 50

Heili is one of the top 50 Cloud Management Software products

If you are interested in Heili it could also be beneficial to check out other subcategories of Cloud Management Software listed in our database of B2B software reviews.

Each company has its own characteristics, and may call for a specific Cloud Management Software solution that will be fit for their business size, type of customers and staff and even particular industry they deal with. We advise you don't count on finding an ideal services that will be suitable for every business no matter what their history is. It may be a good idea to read a few Heili Cloud Management Software reviews first and even then you should pay attention to what the solution is supposed to do for your business and your employees. Do you need a simple and intuitive app with only essential features? Will you really make use of the complex functionalities needed by experts and large enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to find a reliable software that will match your budget.

How Much Does Heili Cost?

Heili Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Enterprise and SMB pricing information is available from official sales or support.

User Satisfaction

Positive Social Media Mentions 165
Negative Social Media Mentions 1

We realize that when you make a decision to buy Cloud Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Heili reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Heili. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Linux
  • Mac
  • Web-based


  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Heili pricing details?

Heili Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Enterprise and SMB pricing information is available from official sales or support.

What integrations are available for Heili?

Heili integrates with a variety of business systems including:

  • Amazon Web Services
  • Git
  • Docker
  • GitHub
  • Nagios
  • RedHat Linux
  • Zendesk

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Reviewed By Jenny Chang
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