HelpDocs Review
What is HelpDocs?
HelpDocs is a reliable knowledge base solution designed to help users set up a knowledge base for accessing documents about your products or services. Its main objective is to make sure the team can effectively and continuously provide assistance and support no matter how busy their team members are and wherever they are located at.
HelpDocs delivers the tools for you to come up with help articles to make it easy for your customers to look and access information related to your products or services. The solution allows you to create, modify, rearrange, and publish help documents. You can even optimize them to improve how they are placed and shown on search engines as well as to ensure that your customers can easily understand and consume them regardless of the languages they are using. HelpDocs also integrates with a wide range of business tools and applications to extend the software’s functionalities.
Show MoreOverview of HelpDocs Benefits
Develop Knowledge Base
HelpDocs makes it possible for you to easily generate a powerful, authoritative, and clean knowledge base where you can store all the information, articles, and contents your customers need so they can understand your products or services better. The solution gives you full control over your own knowledge base, allowing you to define and configure how the help articles and contents contained in it look and function.
Help Articles Creation
The knowledge base solution streamlines all the activities and tasks you and your team is executing when it comes to generating and managing help articles and contents, providing essential features and capabilities that make the process of providing assistance and support to customers as effortless as possible on your part. The solution has a built-in text editing tool which you can use to intuitively write help articles. As you generate help articles and contents, you can organize and arrange them in any way you want. You’ll be able to do this by creating categories and subcategories. This way, your customers won’t find it difficult to search and consume whatever information and articles they need.
Collaborate Teams
Building a great and rich knowledge base is a collective effort. This means you must be able to systematically set up and manage a team of individuals who are in charge of producing, editing, updating, and publishing help articles and contents. Fortunately, HelpDocs includes a capability which enables you to invite team members and assign specific roles or tasks to each of them. You can also set and grant access and permission levels to team members so they can concentrate on doing their tasks better and be restricted from accessing information, contents, and functionalities that are not related to their assigned roles.
Extend Knowledge Base
HelpDocs extends your knowledge base to the everyday business tools and applications you are using. You can integrate HelpDocs with Intercom, a messaging application used by sales, marketing, and support teams for customer interactions and engagements. Another communication tool you can integrate HelpDocs with is Front. This is a tool that provides you with a single inbox where messages coming from various channels like email, chat, text, web or mobile application, and social media are all organized. You can also integrate HelpDocs with Slack especially when you and your team are doing knowledge base management tasks such as creating, editing, updating, and publishing help articles and contents.
Show MoreOverview of HelpDocs Features
- Knowledgebase
- Search
- Analytics
- Native integrations
- Widget API
- Audit trail
- Team accounts
HelpDocs Position In Our Categories
Keeping in mind companies have their own business-related needs, it is wise they avoid purchasing an all-in-one, “perfect” business application. Regardless, it would be almost impossible to try to come across such an app even among sought-after software systems. The clever step to undertake would be to jot down the numerous vital factors that necessitate examination including important features, pricing, skill ability of staff members, company size, etc. Thereafter, you should conduct the research exhaustively. Have a look at some HelpDocs evaluations and check out the other software systems in your list in detail. Such detailed product research ensures you steer clear of mismatched apps and buy the one which includes all the function your company requires for optimal results.
Position of HelpDocs in our main categories:
TOP
50
HelpDocs is one of the top 50 Knowledge Management Software products
If you are considering HelpDocs it may also be a good idea to analyze other subcategories of Knowledge Management Software collected in our base of SaaS software reviews.
Each enterprise has different requirements and needs a software that can be personalized for their size, kind of workers and clients, and the specific industry they are in. For these reasons, no platform can offer perfect tools off-the-shelf. When you try to find a software app, first be sure what you need it for. Read some HelpDocs Knowledge Management Software reviews and ask yourself do you want basic tools or do you want sophisticated tools? Are there any industry-specific functionalities that you are looking for? Get the answers to these queries to help your search. There are plenty of elements that you need to mull over and these include your finances, specific business needs, your organization size, integration needs etc. Take your time, use a few free trials, and finally zero in on the system that provides all that you want to improve your firm competence and productivity.
How Much Does HelpDocs Cost?
HelpDocs Pricing Plans:
Free Trial
Starter
$49/month
Pro
$99/month
Growth
$199/month
What are HelpDocs pricing details?
HelpDocs Pricing Plans:
Free Trial
Starter
$49/month
Pro
$99/month
Growth
$199/month
HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:
Starter – $49/month or $468/year
- 5 team accounts
- Unlimited website visitors
- Unlimited help articles
- Analytics within 30 days
- Custom domain with SSL
- Read-only API access
- Integrate HelpDocs with your existing business tools
- Custom CSS
Pro – $99/month or $948/year
- 25 team accounts
- All Standard features
- Translate help articles to multiple languages
- Lighthouse widget
- Analytics within 90 days
- Address 404-page issues
- Custom HTML templates
- Own domain
Growth – $199/month or $2,028/year
- Set up 50 team accounts
- Additional user – $100/100 extra users
- Analytics within a period of 180 days
- Single sign-on access
- Advanced permissions
User Satisfaction
Positive Social Media Mentions
2
Negative Social Media Mentions
0
We are aware that when you decide to purchase a Knowledge Management Software it’s crucial not only to learn how professionals score it in their reviews, but also to discover whether the actual people and companies that bought this software are actually content with the service. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and HelpDocs reviews across a wide range of social media sites. The data is then presented in a simple to digest way revealing how many users had positive and negative experience with HelpDocs. With that information at hand you will be ready to make an informed buying choice that you won’t regret.
Video
Technical details
Devices Supported
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for HelpDocs?
HelpDocs integrates with the following applications:
- Slack
- Front
- Intercom
- Gorgias
- Belco
- Doorbell
- Disqus
- Smooch
- Elevio
- Google Analytics
- Aptrinsic
- Drift
- Segment
- Statuspage
- Chatra
- GoSquared
- LiveChat
- Crisp
- LucidChart
- Kommunicate
- Feedier
HelpDocs User Reviews
HelpDocs average rating:
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: The platform has great structure and incredible features such as the ability to add custom CSS, set an article to stale, and download articles. I also love that their company listens to its customers' feedback and introduces new features every now and then.
CONS: I do encounter bugs sometimes, but I guess it's normal with most editors. There was one time I had an extra bullet in the list. I reported the problem to the support team and they did respond and fix it in no time.
The least favorable review
PROS: The platform is very intuitive, easy to use, and includes really useful features. Apart from that, I like the ability to customize the product to our specific requirements.
CONS: I have encountered some bugs with the integration. But it was easily solved by HelpDocs' incredible team.
More reviews from 3 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Excellent product with an awesome support team
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 29.11.2021
Company Size: 11-50 Employees
Industry: Computer Software
PROS: The platform has great structure and incredible features such as the ability to add custom CSS, set an article to stale, and download articles. I also love that their company listens to its customers' feedback and introduces new features every now and then.
CONS: I do encounter bugs sometimes, but I guess it's normal with most editors. There was one time I had an extra bullet in the list. I reported the problem to the support team and they did respond and fix it in no time.
It’s affordable and it works.
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 12.01.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
PROS: We are able to create a knowledge base without spending a fortune.
CONS: The platform's user interface feels somewhat immature and the formatting and font options are quite limited. Aside from that, category pages can't have content.
A No-Nonsense Platform
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 12.09.2020
Company Size: More than 100 Employees
Industry: Higher Education
PROS: The platform is very intuitive, easy to use, and includes really useful features. Apart from that, I like the ability to customize the product to our specific requirements.
CONS: I have encountered some bugs with the integration. But it was easily solved by HelpDocs' incredible team.
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HelpDocs user reviews
Excellent product with an awesome support team
Read full review >
5/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 29.11.2021
Company Size: 11-50 Employees
Industry: Computer Software
It’s affordable and it works.
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 12.01.2021
Company Size: More than 100 Employees
Industry: Marketing and Advertising
A No-Nonsense Platform
Read full review >
4/5
Overall impression
4/5
Customer Support
3/5
Value for Money
3/5
Ease of Use
Published on: 12.09.2020
Company Size: More than 100 Employees
Industry: Higher Education
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