MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

ServiceNow Knowledge Management Review

ServiceNow Knowledge Management
Our score: 9.8 User satisfaction: 100%
Logo of ServiceNow Knowledge Management

What is ServiceNow Knowledge Management?

ServiceNow Knowledge Management is an out-of-the-box solution for sharing information in knowledge bases for customers, employees, and agents to easily access. Through this application that makes up a part of the Now Platform, your users can create articles and other help items for the members of the knowledge team to categorize, review, and approve.

As knowledge management is work for a large group, ServiceNow Knowledge Management lets you divide people into multiple units. This way, you can delegate tasks to different managers and their team members. The software has dedicated workflows to publishing and retiring articles, and there are distinct access controls for reading and contributing, too.

When the knowledge team have published articles, you as well as other users can search for the relevant information in the knowledge repository to help you quickly resolve issues. ServiceNow Knowledge Management even enables you to simply browse pieces and leave feedback in any page.

Overview of ServiceNow Knowledge Management Benefits

Cost Reduction

Issues not resolved quickly can cost your employees time and the company money. With ServiceNow Knowledge Management, you afford users the ability to find the solutions and apply them immediately. By providing swift access to troubleshooting information, you empower your users to help themselves and to keep the workflow running smoothly.

Swift Resolution

As knowledge bases burgeon over time due to numerous articles from different departments, the searching and browsing process for the correct resolution can add more minutes to the time a problem is standing. However, ServiceNow Knowledge Management has an answer to that as it utilizes contextual search in its information retrieval. With this, your users get their precious minutes back and let them quickly attend to issues.

Context Capture

ServiceNow Knowledge Management facilitates the creation of additional knowledge articles from resolutions and work processes. With this, everyone has immediate access to new critical information that can assist them in expediting their tasks.

Community Engagement

Answers to pressing problems may be found among the members of your communities. As ServiceNow Knowledge Management is part of the greater Now Platform, you can connect it with your community portal where users ask for help and aid others in finding solutions to their problems. From there, you can harvest knowledge and turn them into valuable articles.

Knowledge Subscriptions

Articles can have further revisions in light of additional solutions. Those to whom these are relevant need to be informed as they are published. ServiceNow Knowledge Management aids you in that regard as it allows your employees, customers, and agents to subscribe to articles for them to be notified of the latest updates.

Knowledge Dashboard

With ServiceNow Knowledge Management, you can understand what problems your users encounter often and how fast your knowledge teams work. The application has a dashboard where you can view pertinent usage and publishing metrics that allow you to determine whether you need to adjust the publication workflow or conduct seminars to inform users.

Overview of ServiceNow Knowledge Management Features

  • Service Portal Integration
  • Contextual Search
  • External Content Search
  • Customized Search
  • Solution-Based Knowledge Creation
  • Knowledge Articles Subscriptions
  • Article Versioning
  • Word Document Import
  • Configurable Workflows
  • Analytics & Dashboards
  • Guided Setup

ServiceNow Knowledge Management Position In Our Categories

Bearing in mind businesses have particular business-related needs, it is rational that they steer clear of seeking a one-size-fits-all, ideal solution. Needless to say, it is almost impossible to try to find such application even among recognizable software solutions.
The rational thing to undertake is to set down the various essential aspects that entail inspection like major features, pricing, skill ability of staff members, business size, etc. Thereafter, you should conduct your product research fully. Have a look at some of these ServiceNow Knowledge Management review articles and explore the other software programs in your list more closely. Such detailed research ensure you drop unsuitable software solutions and buy the system which includes all the features you require company requires to be successful.

Position of ServiceNow Knowledge Management in our main categories:

TOP 1

ServiceNow Knowledge Management is top 1 Knowledge Management Software product

If you are interested in ServiceNow Knowledge Management it could also be beneficial to investigate other subcategories of Knowledge Management Software gathered in our database of B2B software reviews.

Each company has its own characteristics, and may need a specific Knowledge Management Software solution that will be adjusted to their company size, type of clients and staff and even particular niche they deal with. You should not count on getting an ideal solution that will be suitable for every business regardless of their history is. It may be a good idea to read a few ServiceNow Knowledge Management Knowledge Management Software reviews first and even then you should keep in mind what the solution is supposed to do for your company and your staff. Do you require an easy and straightforward app with just elementary functions? Will you really make use of the advanced functionalities needed by pros and large enterprises? Are there any particular tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to find a reliable service that will fit your budget.

How Much Does ServiceNow Knowledge Management Cost?

ServiceNow Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ServiceNow Knowledge Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ServiceNow Knowledge Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • German
  • Japanese
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular ServiceNow Knowledge Management Alternatives

Top Competitors To ServiceNow Knowledge Management By Price

Trending Knowledge Management Software Reviews

Product name:
Score:
Satisfaction:
6.8
100%
8.1
N/A

ServiceNow Knowledge Management Comparisons

What are ServiceNow Knowledge Management pricing details?

ServiceNow Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

ServiceNow Knowledge Management is an application that lets companies share information via knowledge bases. If you want to enable your users to easily find data and help they need using this software, you can get in touch with the sales team for bespoke enterprise pricing.

What integrations are available for ServiceNow Knowledge Management?

No information available.

Note

ServiceNow Knowledge Management
is waiting for
your first review.

Arrow

Write your own review of this product

ADD A REVIEW
Reviewed By Jenny Chang
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.