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Remedy Knowledge Management Review

Remedy Knowledge Management
Our score: 9.7 User satisfaction: 67%

What is Remedy Knowledge Management?

Remedy Knowledge Management is a mobile service desk and information database. You can use it to write articles from scratch or create them using templates. The application even lets you curate knowledge from third-party sources to expand your repository.

Remedy Knowledge Management lets you resolve issues faster as employees have relevant resources within their reach. This enhances your services and makes your customers happier.

Moreover, Remedy Knowledge Management cuts down the number of calls your support center receives. This paves the way for the service team to receive critical communications. On top of that, pushing self-service content empowers your users and lets them find solutions to problems expeditiously.

Overview of Remedy Knowledge Management Benefits

Mobile Content Creation

With Remedy Knowledge Management, you enable your knowledge base team to create articles wherever they are or on their preferred mobile devices. The module is user-friendly and is equipped with templates you can utilize to jumpstart your knowledge base building.

Social Engagement

Remedy Knowledge Management has embedded social engagement tools that let readers comment, flag, and write their favorite articles. Using this info, your knowledge base team can improve content for better updates.

Powerful Search

The search capability of Remedy Knowledge Management is a powerful one as it uses natural language processing. With this, it can understand users’ search terms to retrieve information that is relevant to them and not come up empty.

Integrated Knowledge

For a truly comprehensive knowledge base, it is important that you have answers to every possible query related to your products and services. Remedy Knowledge Management enables you to do this by affording you the ability to connect with third-party data sources that can help your audience find the solutions they need.

Virtual Agent

Searching and browsing are not the only ways for your users to retrieve articles. Remedy Knowledge Management comes with a virtual agent that employees and customers can chat with interactively. This helps them find or narrow down search results for them to get the resolution that is relevant to them rapidly.

Overview of Remedy Knowledge Management Features

  • Content Authoring
  • Content Templates
  • Embedded Social Tools
  • Natural Language Search
  • Knowledge Integration
  • Interactive Chat

Remedy Knowledge Management Position In Our Categories

Knowing that businesses have specific business needs, it is practical that they avoid getting a one-size-fits-all, “perfect” business program. Still, it would be almost impossible to pinpoint such application even among well-known software solutions.
The best thing to undertake would be to note down the various chief aspects which entail research including major features, costing, skill levels of staff members, organizational size, etc. Then, you must follow through the product research exhaustively. Have a look at these Remedy Knowledge Management evaluations and look over the other software programs in your list in detail. Such all-encompassing product research guarantee you take out unfit applications and select the one that delivers all the aspects you require company requires.

Position of Remedy Knowledge Management in our main categories:

TOP 3

Remedy Knowledge Management is one of the top 3 Knowledge Management Software products

If you are considering Remedy Knowledge Management it may also be beneficial to analyze other subcategories of Knowledge Management Software gathered in our base of SaaS software reviews.

Each company has different wants and requires an application that can be personalized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no system can proffer perfect functionality out-of-the-box. When you search a software app, first be sure what you want it for. Read some Remedy Knowledge Management Knowledge Management Software reviews and ask yourself do you need basic features or do you want sophisticated features? Are there any industry-specific tools that you are looking for? Obtain the answers to these questions to aid your search. There are lots of aspects that you need to consider and these include your finances, specific business requirements, your company size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the system that presents all that you require to boost your firm efficiency and productivity.

How Much Does Remedy Knowledge Management Cost?

Remedy Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.

User Satisfaction

Positive Social Media Mentions 15
Negative Social Media Mentions 7

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Remedy Knowledge Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Remedy Knowledge Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Portugese

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Remedy Knowledge Management pricing details?

Remedy Knowledge Management Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.

What integrations are available for Remedy Knowledge Management?

The Remedy Suite can readily integrate with other BMC products. For third-party integrations, you can ask for more information from the support team.

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Reviewed By Jenny Chang
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