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Remedy Knowledge Management REVIEW

Knowledge Management Software

No user reviews
USER SATISFACTION 67%
OUR SCORE 9.7

What is Remedy Knowledge Management?

Remedy Knowledge Management is a mobile service desk and information database. You can use it to write articles from scratch or create them using templates. The application even lets you curate knowledge from third-party sources to expand your repository.

Remedy Knowledge Management lets you resolve issues faster as employees have relevant resources within their reach. This enhances your services and makes your customers happier.

Moreover, Remedy Knowledge Management cuts down the number of calls your support center receives. This paves the way for the service team to receive critical communications. On top of that, pushing self-service content empowers your users and lets them find solutions to problems expeditiously.

Overview of Remedy Knowledge Management Benefits

Mobile Content Creation

With Remedy Knowledge Management, you enable your knowledge base team to create articles wherever they are or on their preferred mobile devices. The module is user-friendly and is equipped with templates you can utilize to jumpstart your knowledge base building.

Social Engagement

Remedy Knowledge Management has embedded social engagement tools that let readers comment, flag, and write their favorite articles. Using this info, your knowledge base team can improve content for better updates.

Powerful Search

The search capability of Remedy Knowledge Management is a powerful one as it uses natural language processing. With this, it can understand users’ search terms to retrieve information that is relevant to them and not come up empty.

Integrated Knowledge

For a truly comprehensive knowledge base, it is important that you have answers to every possible query related to your products and services. Remedy Knowledge Management enables you to do this by affording you the ability to connect with third-party data sources that can help your audience find the solutions they need.

Virtual Agent

Searching and browsing are not the only ways for your users to retrieve articles. Remedy Knowledge Management comes with a virtual agent that employees and customers can chat with interactively. This helps them find or narrow down search results for them to get the resolution that is relevant to them rapidly.

Overview of Remedy Knowledge Management Features

  • Content Authoring
  • Content Templates
  • Embedded Social Tools
  • Natural Language Search
  • Knowledge Integration
  • Interactive Chat

Remedy Knowledge Management Position In Our Categories

Position of Remedy Knowledge Management in our main categories:

3

Remedy Knowledge Management is one of the top 3 Knowledge Management Software products

3

Remedy Knowledge Management is one of the 3
Knowledge Management Software products


If you are considering Remedy Knowledge Management it could also be a good idea to investigate other subcategories of Best Knowledge Management Software listed in our base of B2B software reviews.

Enterprises have different wants and requirements and no software platform can be just right in such a scenario. It is useless to try to find a perfect out-of-the-box software product that meets all your business wants. The smart thing to do would be to modify the application for your specific wants, staff member skill levels, budget, and other aspects. For these reasons, do not hurry and pay for well-publicized leading systems. Though these may be widely used, they may not be the ideal fit for your particular requirements. Do your homework, investigate each short-listed platform in detail, read a few Remedy Knowledge Management reviews, speak to the seller for clarifications, and finally choose the application that offers what you want.

How Much Does Remedy Knowledge Management Cost?

Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.

User Satisfaction

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Remedy Knowledge Management reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Remedy Knowledge Management. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

15

NEGATIVE SOCIAL MENTIONS

7

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Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Portugese
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

What are Remedy Knowledge Management pricing details?

Remedy Knowledge Management brings information closer to your workforce. It forms part of the BMC Remedy Suite though you can acquire it bundled with Remedy Service Desk or Remedy Service Optimization. For tailored enterprise pricing, you can get in touch with the sales team by phone or email, or you can express your interest in the website’s contact form.

What integrations are available for Remedy Knowledge Management?

The Remedy Suite can readily integrate with other BMC products. For third-party integrations, you can ask for more information from the support team.

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