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Instabug Review

Instabug
Our score: 8.5 User satisfaction: 100%

What is Instabug?

Instabug is an in-app feedback and bug reporting solution used by mobile app developers to identify and fix bugs by allowing users and beta testers of their app to send and reports bugs from within the app. The bug tracking software helps engineering teams and mobile app developers spend less time on reproducing and debugging app bugs and crashes, providing them with all the details they need to fix such bugs and crashes quickly.

With Instabug, app users and beta testers will be able to generate bug reports by drawing on screenshots to highlight or blur parts of them, or attaching screen recordings and voice notes. The solution can also automatically capture information and grab logs so users can quickly fix bugs and crashes. This includes all the actions or steps that app users did before a bug or crash occurred, network request logs, and view hierarchy changes.

Instabug can be integrated with other bug tracking tools, communication systems, and helpdesk programs. Last but not least, businesses and teams can communicate with their app users to get more information about reported bugs or to send updates using its in-app chat feature.

Overview of Instabug Benefits

In-App Bug Reporting Using Screenshot Annotations

In Instabug, sending feedback and reporting bugs or crashes are all done within the app. With minimal effort on their part and no interruption to their experience, the solution permits app users or beta testers to report bugs or crashes from within the app in various ways. One way of reporting bugs or crashes is through screenshot annotations.

When app users or testers report a bug, the solution automatically captures a screenshot where they can draw on. Here, they can blur parts of the screenshot to hide any confidential or sensitive information they don’t want to share. They can also zoom on a part to highlight a bug and to help developers focus on it.

Attach Screen And Voice Recordings To Bug Reports

Another way to report bugs is by attaching screen recordings, enabling app users or testers to show exactly what’s going on in the app when the bug occurred. They can attach voice recordings to bug reports to give more detailed descriptions and explanations of the bug. 

Capture Steps To Reproduce Bugs And Crashes

As Instabug makes bug reporting easy and convenient for apps users and beta testers, it also makes debugging a breeze on the part of mobile app developers. This is because the solution provides them will all the data and information they need in order for them to fix bugs or crashes quickly. For instance, every report generated using the solution comes with a log of actions or steps to reproduce the bug. Thus, developers will be able to identify what the reporting app user did before the bug or crash occurred, such as pressing or swiping on specific UI elements (touch events).

View Hierarchy Inspection

Instabug also attaches view hierarchy changes to bug reports. A view hierarchy is a structure that represents the relationships of views in a user interface screen. Thus, the solution helps mobile app developers track how app users navigate from one view of their app’s user interface screen to another, as well as what exactly happened and what they opened when they change views.

In Instabug, 3D modeling is applied when users inspect a view hierarchy. The solution deconstructs a 3D model of the app into layers, allowing users to check the properties of each layer in the view hierarchy. This is an easy way to identify a faulty view and fix bugs related to user interface.

Fix Server-Related Bugs With Network Logging

Aside from capturing information about in-app events, actions by users, and view hierarchy; Instabug has the capability of keeping network request logs. This helps mobile app developers fix server-related bugs faster.  It captures all the network requests made by the application until the bug was reported, as well as the responses.

Integrate With Your Favorite Tools

Summing it up, Instabug permits engineering teams and mobile app developers to receive bug and crash reports, tickets, support conversations, and feedback from their existing tools and programs. This is because Instabug offers integration with bug tracking tools, communication systems, and helpdesk programs such as Jira, Slack, and Zendesk.

Bug and crash reports including feedback from app users are automatically forwarded to the tool of their choice using custom rules. With such integration, users can track bugs quickly, respond to their customers promptly, and collaborate in one place efficiently; as they don’t have to switch between different apps.

Overview of Instabug Features

  • In-App Bug And Crash Reporting
  • Screenshot Annotations
  • Screen Recordings
  • Voice Texts
  • User Steps To Reproduce Bug
  • In-App Events
  • Touch Events
  • View Hierarchy Changes
  • 3D View Hierarchy Inspection
  • Network Logging
  • User Timeline
  • Integrations
  • In-App Chat

Instabug Position In Our Categories

Because companies have distinct business wants, it is only reasonable they steer clear of seeking an all-in-one, “perfect” business program. Needless to say, it would be almost impossible to try to stumble on such a software solution even among widely used software products. The clever thing to undertake is to shortlist the several critical functions which demand scrutiny like major features, plans, skill ability of staff, organizational size, etc. Next, you should conduct the product research to a full extent. Browse through these Instabug analyses and look over the other software options in your list more closely. Such detailed product investigation can make sure you weed out mismatched apps and buy the system that has all the tools you require company requires to achieve growth.

Position of Instabug in our main categories:

TOP 200

Instabug is one of the top 200 IT Management Software products

Instabug is also listed in the following subcategories:

Every business has its own characteristics, and might need a specific IT Security Software solution that will be adjusted to their business size, type of clients and staff and even specific niche they support. You should not count on finding a perfect solution that will be suitable for each business regardless of their history is. It may be a good idea to read a few Instabug IT Security Software reviews first and even then you should pay attention to what the software is intended to do for your company and your employees. Do you need an easy and straightforward app with only basic functions? Will you actually make use of the advanced tools required by pros and big enterprises? Are there any particular features that are especially useful for the industry you operate in? If you ask yourself these questions it will be much easier to find a trustworthy solution that will fit your budget.

How Much Does Instabug Cost?

Instabug Pricing Plans:

Free Trial

Free

Free

Bronze

$49/mo.

Silver

$149/mo.

Gold

$349/mo.

Enterprise

Contact vendor

Alongside its free plan, Instabug offers several SMB and enterprise pricing plans for all users to choose from. Most of these paid plans can be availed on a a monthly or yarly subscription basis. Give the details a look, and select the best plan for your team:

Free

  • $0/mo.
  • 1 Team Member
  • 1 App
  • 1-Month Data Retention
  • In-App Feedback
  • Screenshot Attachment
  • Environment Snapshot

Bronze

  • $49/mo. – Billed Monthly
  • $41/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 3-Month Data Retention
  • Free Features Plus:
  • Basic Integrations
  • Crash Reporting
  • Network Logging
  • View Hierarchy

Silver

  • $149/mo. – Billed Monthly
  • $124/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 6-Month Data Retention
  • Bronze Features Plus:
  • Full Integrations
  • In-App Chat
  • Users Steps
  • Analytics

Gold

  • $349/mo. – Billed Monthly
  • $291/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 9-Month Data Retention
  • Silver Features Plus:
  • Assisted On-Boarding
  • Custom Reports
  • API Access

Enterprise

  • Unlimited Team Members
  • Unlimited Apps
  • Unlimited Data Retention
  • Gold Features Plus:
  • Account Manager
  • Custom Integrations
  • SDK Customisation
  • On-premise Hosting
  • White Labeling

Contact the company for more details on Instabug’s enterprise pricing plan, and request for a quote.

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 0

We realize that when you make a decision to buy IT Security Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Instabug reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Instabug. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Instabug pricing details?

Instabug Pricing Plans:

Free Trial

Free

Free

Bronze

$49/mo.

Silver

$149/mo.

Gold

$349/mo.

Enterprise

Contact vendor

Alongside its free plan, Instabug offers several SMB and enterprise pricing plans for all users to choose from. Most of these paid plans can be availed on a a monthly or yarly subscription basis. Give the details a look, and select the best plan for your team:

Free

  • $0/mo.
  • 1 Team Member
  • 1 App
  • 1-Month Data Retention
  • In-App Feedback
  • Screenshot Attachment
  • Environment Snapshot

Bronze

  • $49/mo. – Billed Monthly
  • $41/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 3-Month Data Retention
  • Free Features Plus:
  • Basic Integrations
  • Crash Reporting
  • Network Logging
  • View Hierarchy

Silver

  • $149/mo. – Billed Monthly
  • $124/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 6-Month Data Retention
  • Bronze Features Plus:
  • Full Integrations
  • In-App Chat
  • Users Steps
  • Analytics

Gold

  • $349/mo. – Billed Monthly
  • $291/mo. – Billed Annually
  • 4 Team Members
  • 2 Apps
  • 9-Month Data Retention
  • Silver Features Plus:
  • Assisted On-Boarding
  • Custom Reports
  • API Access

Enterprise

  • Unlimited Team Members
  • Unlimited Apps
  • Unlimited Data Retention
  • Gold Features Plus:
  • Account Manager
  • Custom Integrations
  • SDK Customisation
  • On-premise Hosting
  • White Labeling

Contact the company for more details on Instabug’s enterprise pricing plan, and request for a quote.

What integrations are available for Instabug?

Instabug supports integration with the following tools and applications:

  • Slack
  • Trello
  • Basecamp
  • Asana
  • Jira
  • Zendesk
  • GitHub
  • Zapier
  • Freshdesk
  • Bitbucket
  • HipChat
  • Desk.com
  • Pivotal Tracker
  • ChatWork
  • FogBugz
  • Sprintly
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Reviewed By Nestor Gilbert
Page last modified
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