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SolarWinds RMM Review

SolarWinds RMM
Our score: 8.8 User satisfaction: 89%

What is SolarWinds RMM?

SolarWinds RMM is a remote monitoring and management software designed for IT professionals and MSPs (managed services providers). It is a network management solution, which provides IT service providers advanced tools to be able to maintain, secure, and improve their IT operations. As a comprehensive solution, SolarWinds RMM has the capability to remotely implement performance and security checks across multiple operating systems (Windows, OS X, and Linux), servers, mobile devices, and platforms. It can be deployed on-site or over the cloud.

SolarWinds RMM helps IT service providers build valuable relationships with their clients. They will be able to immediately detect the IT security issues across the network of their clients. The network management software offers an advanced malware protection feature, protecting business environments from cyber attacks. It ensures that the antivirus installed across workstations, sites, and servers is up-to-date. It also improves the efficiency and productivity of their workforce by enabling them to troubleshoot issues quickly.

Overview of SolarWinds RMM Benefits

SolarWinds RMM has the capability to protect a business environment or network from security threats and cyber attacks. This capability is enhanced by one of  its feature called patch management.Through patch management, users will be able to ensure to their customers that their business environments are safe, as they are  equipped with programs that are up-to-date. This feature is very important for businesses that are managing multiple workstations and servers.

The remote monitoring and management software centralizes and automates the process of patch management. Users will be able to automatically approve or revoke patches for specific programs. Security patches are installed without the need of using third-party tools.

Morever, SolarWinds RMM helps users manage their help desk workflow, so they will be able to deliver an excellent customer service. The software allows them to create tickets faster from various sources: email, phone, or Twitter.  SolarWinds RMM, furthermore, offers a customer portal where customers can submit tickets and monitor their statuses. Knowledge Base articles can be accessed through the customer portal, offering customers troubleshooting steps for a quick resolution of their issues.

Deployment of technicians is also automated by the software. Scheduling of technicians for field service is made easy using the SolarWind RMM mobile apps. Since mobile devices have GPS feature, users will be able to easily track their technicians and schedule those closest to the customer’s site.

Overview of SolarWinds RMM Features

  • Patch Management
  • Managed Antivirus
  • Web Protection
  • Website Blacklisting
  • Malware Protection
  • Bandwidth Monitoring
  • Risk Intelligence
  • Heuristic Checks
  • Mobile Device Management
  • Remote Monitoring
  • Virtual Machine Monitoring
  • Insights
  • Reports
  • Backup and Recovery
  • Customer Portal
  • Knowledge Base Articles
  • Create Tickets
  • Time-On-Task Tracking
  • Automation and Scripting
  • Task Templates
  • Service Desk Workflow
  • Technician Scheduling
  • Location Tracking
  • Billing and Invoicing
  • Active Directory Monitoring
  • Policy Management
  • Signature Base Scanning
  • Asset Management
  • Inventory Managment
  • Compliance Management

SolarWinds RMM Position In Our Categories

Because businesses have distinct business needs, it is reasonable that they abstain from picking an all-in-one, ”best” solution. Be that as it may, it is nearly futile to try to find such application even among branded software systems. The sensible thing to do can be to note down the various important factors which demand scrutiny including important features, packages, skill levels of staff, company size, etc. After which, you should perform your product research fully. Have a look at these SolarWinds RMM evaluations and look into the other applications in your list more closely. Such detailed research ensures you weed out ill-fitting software solutions and choose the system that provides all the tools you require business requires.

Position of SolarWinds RMM in our main categories:

TOP 100

SolarWinds RMM is one of the top 100 IT Management Software products

TOP 10

SolarWinds RMM is one of the 10 Network Management Software products

SolarWinds RMM is also listed in the following subcategories:

Since each enterprise has unique business needs, it is advisable for them to desist from looking for a one-size-fits-all faultless software solution. Needless to say, it would be pointless to try to find such a system even among widely used software applications. The smart thing to do would be to catalog the various vital aspects that need consideration such as key features, budget, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some SolarWinds RMM IT Security Software reviews and look into each of the other solutions in your shortlist in detail. Such comprehensive groundwork can make certain you reject ill-fitting applications and select the solution that presents all the aspects you need for business success.

How Much Does SolarWinds RMM Cost?

SolarWinds RMM Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SolarWinds RMM’s enterprise pricing information is available only upon request. Please contact the company and ask for your quote.

User Satisfaction

Positive Social Media Mentions 16
Negative Social Media Mentions 2

We realize that when you make a decision to buy IT Security Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SolarWinds RMM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SolarWinds RMM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Dutch

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are SolarWinds RMM pricing details?

SolarWinds RMM Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

SolarWinds RMM’s enterprise pricing information is available only upon request. Please contact the company and ask for your quote.

What integrations are available for SolarWinds RMM?

No information available.

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Reviewed By Jenny Chang
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