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Jamf Pro Review

Jamf Pro
Our score: 9.2 User satisfaction: 100%

What is Jamf Pro?

Jamf Pro is an enterprise mobility management solution that automates the entire lifecycle of Apple in the enterprise, including device deployment and management and security, without negatively impacting the end-user experience or requiring IT to touch the device. It is an excellent solution for businesses and organizations from a variety of industries, which include K12 education, higher education, healthcare, government, and the enterprise that want a more efficient and effective way to connect, manage, and protect their Apple products, apps, and resources via the cloud.

Moreover, since Jamf Pro is solely focused on Apple devices, users readily have support with Apple upgrades and the latest operating system functionality. They can enjoy new features and security mechanisms the day they ship from Apple.

Jamf Pro boasts of a zero-touch deployment capability, which allows users to enroll new devices automatically, and configure and deploy them quickly and efficiently. The Apple mobile device management solution also offers device management features that enable users to go beyond the traditional approach in mobile device management, permitting them to use policies and scripts to configure and customize devices so they can optimize end-user experience. With Jamf Pro, mobile apps can be licensed and deployed in bulk. As a result, end-users will automatically access the apps they need and receive updates immediately.

Jamf Pro also delivers inventory management capabilities, where users can track the status of their Apple mobile devices and access configuration details. They can set up alerts as well as create reports about the health of their devices. Last but not least, this Apple device management solution offers an enterprise app store that is more than an app catalog. This app store permits end-users to download, install, and update apps as well as manage their own devices without the need for asking support from helpdesk agents. Companies that implement Jamf Pro can expect to spend less time provisioning devices and managing applications and inventory. They can also expect improved protection for their devices and data and lowered risk of security breaches.

Jamf Pro integrates with over 300 apps. These are Apple Business Manager, Apple School Manager, and Microsoft Enterprise Mobility + Security just to name a few.

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Overview of Jamf Pro Benefits

Zero-Touch Deployment Approach

Jamf Pro makes it easy for organizations to provision the right Mac, iPad, iPhone, or Apple TV for their end-users. The solution provides multiple options that users can choose from as they enroll and deploy Apple devices. One of these options is its powerful zero-touch deployment capability. With such capability, users can instantly enroll and configure devices without the need for asking hands-on support from the IT department. It combines the deployment capabilities of Jamf Pro and Apple’s Device Enrollment Program.

Hands-On Device Enrollment And Deployment

Aside from its zero-touch or hands-free deployment capability, Jamf Pro utilizes a hands-on approach to the enrollment and deployment of Apple devices. Through the aid of Mac imaging, users can create modular or monolithic images that they can quickly deploy.

User-Initiated Enrollment

Designed for organizations that are implementing a BYOD or Bring Your Own Device program, the solution offers a user-initiated type of enrolling devices. Here, users can self-enroll their own devices through a webpage as needed and based on their discretion.

Go Beyond Standard Configuration Profiles

Jamf Pro offers device management features that go beyond the traditional methodologies and approaches usually employed in managing and troubleshooting devices. Thus, the solution permits users to apply policies that enable them to manage local user accounts and perform advanced device management tasks.

The solution also permits the running of scripts on macOS, which gives users more flexibility than conducting device management using standard configuration profiles.

Purchasing And License Management

App management is another feature present in Jamf Pro. This feature streamlines the customization, configuration, and distribution of apps for Apple devices, thereby increasing the efficiency and productivity of IT professionals as well as improving end-user experience. Users can make volume purchases of licenses and apps, and deploy these apps in bulk to assigned end-users or devices. They can also reassign licenses as business needs evolve. 

Customize And Configure Apps

In terms of configuring apps, the solution allows users to pre-configure apps with the right settings or those settings that their end-users prefer. In addition, the solution has a feature called Jamf Pro Composer that allows for the creation of custom app and software packages.

Instant Alerts For App And macOS Updates

Jamf Pro also sends alerts to users when there are new updates available for third-party macOS apps and software that are most commonly patched. They will be instantly notified as soon as new versions of Apple OS are released. Additionally, iOS apps can be set up in a way that they are updated automatically.

Apple Device Inventory Management

Managing device inventory using Jamf Pro is a breeze. This is because the solution has the capability to instantly collect data on end-user, hardware, software, and even security. In this way, users can quickly gain insights into the performance, health, and compliance of their devices

Create Reports And Groups

As they conduct device inventory, users can generate reports and organize such reports in dashboards so they can achieve better visibility over issues and perform the necessary fixes immediately. In addition, they can create user groups based on any inventory criteria. User groups automatically receive notifications when new devices are added to or removed from such groups. Membership to a particular group can also trigger policies that automate the tasks related to device management.

Optimize End-User Experience Using Self-Service App Catalog

Summing it up, Jamf Pro comes with a self-service app catalog where end-users can instantly access resources, apps, and content without the need for raising support tickets. This is actually an enterprise app store that has an intuitive user interface, and it reduces the burden on the part of helpdesk agents and IT professionals. Built to optimize end-user experience, the app catalog permits end-users to install apps, update configurations, and fix issues on their own. The app catalog can also be customized according to one’s branding and integrated with directory services so users will be able to personalize its content based on any criteria.

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Overview of Jamf Pro Features

  • Zero-touch deployment
  • Mac imaging
  • User-initiated device enrollment for BYOD
  • Apple device management using scripts and policies
  • Smart targeting
  • Purchasing and license management
  • Preconfigure apps
  • App distribution
  • App and OS upgrades
  • IT inventory management
  • Inventory reports
  • Smart groups
  • Self-Service enterprise app store
  • Secure app devices

What Problems Will Jamf Pro Solve?

Problem #1: Difficulty connecting users to resources

Jamf Pro empowers Apple users with tools they need to be self-sufficient, such as zero-touch deployment, identity-based access, and curated resources on demand. 

Zero-touch deployment connects devices to any employee, anywhere. It uses Apple Business Manager or Apple School Manager to automate enrollment and configuration, providing a scalable, zero-touch experience with each shrink-wrapped box, personalized for each individual. On average, Jamf customers see an 80% reduction in time spent provisioning devices.

Identity-based access makes it possible to provision devices with business-critical apps based on a single identity. It includes multi-factor authentication and keeps cloud credentials in sync across devices and apps for a seamless user experience. A single set of identity-based credentials reduces help desk tickets and end-user productivity loss.

Curated resources on-demand is a fully customizable app catalog that includes pre-approved apps, configurations, docs, custom logos/branding, and triggering custom workflows. On average, Jamf Pro customers see a 15% reduction in help desk tickets.

Problem #2: Inefficient way of managing devices applications

With Jamf Pro device management, you can automate every aspect of Apple device and application management across your fleet. You can remotely manage and automate workflows for Mac, iPad, iPhone, and Apple TV. You can easily define basic or advanced settings for each device, trigger specific device management tasks with Smart Targeting, and make items available on-demand to users with Self Service. On average, Jamf customers see an 80% reduction in time spent provisioning devices.

Meanwhile, app management features let you license, deploy, and manage apps with ease from one central location. This reduces app licensing costs, time spent on app updates, saves time with automated workflows all while providing the Apple native end-user experience people have come to know, love, and expect. On average, Jamf customers spend 90% less time managing apps. 

The inventory management feature automatically collects user, hardware, software, and security data so you can always have a bird’s eye view of your devices. Trigger real-time alerts with Jamf’s patented Smart Groups and track warranty expiration or new app version availability. On average, Jamf customers spend 90% less time creating and running inventory reports.

The API & Marketplace provides integrations, apps, and open-source tools. You can Amplify the value of the tools you’re already using and seamlessly integrate Jamf with 300+ technology partners.

Problem #3: Cyberthreats on devices, data, and privacy

With Jamf Pro, you can gain visibility while maintaining security and compliance standards across all Apple devices and users. Through its threat prevention and remediation feature, you can instantly know when an incident occurs so you can quickly analyze and resolve it. This prevents compromised machines from causing widespread damage, and you can remotely mediate compromised machines and quickly reset users to a safe state.

Additionally, security management includes native Apple security features that make it possible to manage device settings and configurations, restrict and patch software, enforce FileVault, and more. On average, Jamf customers spend 65% less time managing security policy and setting changes.

You’ll also be able to keep tabs on your entire Apple fleet with visibility and analytics of the device, access, and activity. You’ll get customizable dashboards, Smart Group Criteria, and built-in alerts for data-driven decision-making.

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This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Jamf Pro Position In Our Categories

Since businesses have special business-related requirements, it is only sensible that they avoid seeking a one-size-fits-all, ”best” software system. Having said that, it would be almost impossible to try to chance on such an app even among branded software systems. The right step to do would be to note down the various important aspects that call for a examination including major features, price terms, skill levels of the employees, business size, etc. Then, you should do the research thoroughly. Go over some Jamf Pro evaluations and scrutinize each of the software solutions in your shortlist in detail. Such comprehensive product investigation ascertains you circumvent mismatched applications and pay for the system that has all the features your business requires in sustaining growth.

Position of Jamf Pro in our main categories:

TOP 5

Jamf Pro is one of the top 5 Mobile Device Management Software - MDM products

If you are considering Jamf Pro it might also be beneficial to analyze other subcategories of Mobile Device Management Software - MDM gathered in our base of B2B software reviews.

Since each organization has specific business requirements, it is sensible for them to refrain from seeking a one-size-fits-all perfect software application. Needless to say, it would be pointless to try to find such a system even among market-leading software platforms. The smart thing to do would be to catalog the various important aspects that need consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your homework thoroughly. Read some Jamf Pro Mobile Device Management Software - MDM reviews and investigate each of the other solutions in your shortlist in detail. Such in-depth groundwork can make sure you reject ill-fitting systems and select the app that provides all the elements you require for business success.

How Much Does Jamf Pro Cost?

Jamf Pro Pricing Plans:

Free Trial

Jamf Pro iOS or tvOS device

$3.33/mo.

Jamf Pro Mac

$7.17/mo.

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What are Jamf Pro pricing details?

Jamf Pro Pricing Plans:

Free Trial

Jamf Pro iOS or tvOS device

$3.33/mo.

Jamf Pro Mac

$7.17/mo.

Jamf Pro offers a single enterprise pricing plan that you can avail of through a yearly subscription. You can also receive education and volume discounts. Here are the details of the plan:

Jamf Pro (Apple mobile device management for IT Pros)

  • $3.33/mo./iOS or tvOS device – billed annually ($39.96)
  • $7.17/mo./Mac – billed annually ($86.04)
  • Subscription pricing includes hosting by Jamf; on-premises deployment is available.
  • Subscription pricing includes inventory Plug-In for SCCM and BYOD management for iOS.
  • Additional training and certification courses are available.
  • All Jamf Pro subscriptions include unlimited phone, chat, and email support during business hours. Premium 24/7 support is available through Premium Support.
  • Prices are in $USD and are subject to change outside the United States.
  • Education and volume discounts are available. Please contact the vendor for details.

User Satisfaction

Positive Social Media Mentions 81
Negative Social Media Mentions 0

We realize that when you choose to buy a Mobile Device Management Software - MDM it’s important not only to see how professionals evaluate it in their reviews, but also to check if the actual people and enterprises that use it are indeed happy with the product. That’s why we’ve designer our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Jamf Pro reviews across a vast range of social media sites. The information is then featured in an easy to understand format revealing how many customers had positive and negative experience with Jamf Pro. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.

Video

Technical details

Devices Supported

  • Mac

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English

Pricing Model

  • Annual Subscription
  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Jamf Pro?

Jamf Pro integrates with over 300+ apps. Here are just a few of them.

  • Apple Business Manager
  • Apple School Manager
  • Active Directory
  • SSO/SAML
  • Microsoft SCCM
  • RESTful API
  • Cisco ISE, Security Connector, and Fast Lane
  • Microsoft Enterprise Mobility + Security

Jamf Pro User Reviews

Jamf Pro average rating:

Average score
4.8/5 (19 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Tristin

PROS: Jamf Pro is a flexible software that allows users to customize it based on the needs of their organization. It's an all-in-one solution for conveniently managing Macs and other iOS devices.

CONS: Some things needs to be improved in my opinion. This includes its reporting feature and printer management so we don't have to use external software anymore to supplement these services. Jamf Pro is a bit pricey as well.

Reviewed 5 years ago

Read full review >

The least favorable review

Maegan

PROS: Jamf Pro is an invaluable MDM solution! It's exactly what we needed in distributing devices to various groups of users who are all working remotely. Its integration with Apple School Manager is really helpful.

CONS: I wish they could connect users directly to the tech support staff who can address our particular issues. Right now, we have to talk to several staff first before reaching the engineer who will handle our issue.

Reviewed 4 years ago

Read full review >

More reviews from 19 actual users:

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Remote management of iOS devices

Read full review >
Kaylin
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.11.2021 Company Size: More than 100 Employees Industry: Insurance

PROS: This is an easy and secure way to deploy, manage, and upgrade hundred of devices. The success rate for deployment is pretty high for the first 24 hours. Enforcing certificate requirements on our VPN app is seamless. The interface/dashboard is pretty organized so the overall user experience is pretty good.

CONS: It's a bit complicated for me to learn at first, and finding solutions wasn't that easy as well. Thanks to the support staff who are helpful and accommodating.

What do you think about this review?

Great Poor

Essential software for our operations

Read full review >
Reanna
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 17.11.2021 Company Size: More than 100 Employees Industry: Higher Education

PROS: Jamf Pro is probably the best MDM software in the market today. It allowed me to seamlessly manage thousands of Macs by myself. Its integration with other apps and tools also blows my mind!

CONS: I hope site admins will be allowed to have more control over the various functions of the app.

What do you think about this review?

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Show More User Reviews (19)

Awesome product!

Read full review >
Maegan
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 15.10.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Jamf Pro is an invaluable MDM solution! It's exactly what we needed in distributing devices to various groups of users who are all working remotely. Its integration with Apple School Manager is really helpful.

CONS: I wish they could connect users directly to the tech support staff who can address our particular issues. Right now, we have to talk to several staff first before reaching the engineer who will handle our issue.

What do you think about this review?

Great Poor

Great way to manage macs

Read full review >
Cristian
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.09.2021 Company Size: More than 100 Employees Industry: Law Practice

PROS: Thanks to Jamf Pro, we were able to find a simple way to manage our fleet of macs most conveniently. It has advanced computer search feature, smart groups... basically, the best MDM out there.

CONS: We used to follow a specific order in installing applications, but since Jamf Pro sort packages alphabetically, we have to adjust.

What do you think about this review?

Great Poor

Remote management of devices

Read full review >
Theo
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 30.08.2021 Company Size: More than 100 Employees Industry: N/A

PROS: I love Jamf Pro because it's really helpful to our school while doing remote learning. The self-service feature allows users to resolve issues, manage, and update softwares in each device.

CONS: I hope they would allow native integration with Jamf Connect.

What do you think about this review?

Great Poor

A bit pricey, but really a good software

Read full review >
Jacynthe
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 10.08.2021 Company Size: More than 100 Employees Industry: Primary/Secondary Education

PROS: Pushing out policies and creating profiles can be done remotely and conveniently now. Deployment of devices is made easy.

CONS: I find it hard to deploy printers and repackage applications. Students don't have admin rights to Jamf so it's hard for them install printers. I also find the app a bit pricey.

What do you think about this review?

Great Poor

Perfect for remote team!

Read full review >
Jacklyn
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 27.05.2021 Company Size: More than 100 Employees Industry: N/A

PROS: We find it essential when we have around 500 iMacs to manage! Everything is amazing -- from the deployment of software to the enrollment of clients.

CONS: I wish it would soon be able to support Arcsight. We need it for our log management.

What do you think about this review?

Great Poor

I recommend Jamf Pro!

Read full review >
Alexys
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.05.2021 Company Size: More than 100 Employees Industry: N/A

PROS: Three things: (1) its integration with necessary programs; (2) its frequent upgrades; and (3) its reliable support team!

CONS: There are some missing features like version control for Scripts.

What do you think about this review?

Great Poor

Best for Educators and Students!

Read full review >
Curt
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 28.04.2021 Company Size: More than 100 Employees Industry: N/A

PROS: It can transform iPads into a perfect teaching aid once it integrate with Apple Classroom. Applying the same configuration to hundreds of iPads is never a problem.

CONS: This app updates regularly and every update responds to our needs so I don't have any issues with it. It's perfect.

What do you think about this review?

Great Poor

Increased our efficiency

Read full review >
Milo
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 20.04.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: It saved us a lot of time in deploying apps, generating reports, building profiles, or running scripts. Thanks to the automated processes! I no longer have to do things manually which helped us be more efficient at work. They also provide training resources for users which is beneficial for us.

CONS: I don't like its patch management functions right now. I hope they would improve it by having more integrations.

What do you think about this review?

Great Poor

Great for iOS device management!

Read full review >
Colleen
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.04.2021 Company Size: More than 100 Employees Industry: Primary/Secondary Education

PROS: Managing thousands of mobile devices is no longer a problem for our small IT team!

CONS: I have no issues with Jamf! Great app!

What do you think about this review?

Great Poor

All-in-one MDM solution!

Read full review >
Josh
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.02.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: The whole Jamf package has been really helpful to me in my work. I had no idea how useful it is at first, but despite not having a formal training about it, I was able to learn and put it to use. All our issues with device management were quickly resolved. Everything is running so smoothly for apple users!

CONS: The configuration profiles is kind of hard to figure out. I'm also having issues with renewing our SCEP policy and I can't figure out if it's an app issue or something is wrong somewhere else.

What do you think about this review?

Great Poor

Managing thousands of iOS devices is possible

Read full review >
Alexa
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 06.09.2020 Company Size: More than 100 Employees Industry: N/A

PROS: I love how robust and up-to-date this software is! Even before Apple release new upgrades, Jamf Pro has already updated its program to fit the Apple upgrade. They also have an amazing team of tech support. Always a pleasure to work with them.

CONS: I don't have any issue with this software.

What do you think about this review?

Great Poor

An essential tool in our institution

Read full review >
Lilly
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.08.2020 Company Size: More than 100 Employees Industry: Higher Education

PROS: I love Jamf Pro because of its capabilities like self-deployment and no-touch setup and management of mobile devices and macs.

CONS: Some of its components are a bit technical for non-ITs.

What do you think about this review?

Great Poor

Best in the market!

Read full review >
Kiara
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.08.2020 Company Size: More than 100 Employees Industry: Banking

PROS: Cool GUI, user-friendly, and super functional! This is the best MDM software for Apple products in the market. Its integration with other softwares and its automated system has been a great advantage for us. They also have a reliable suppor team.

CONS: They could make the user interface more appealing by making the elements more organized.

What do you think about this review?

Great Poor

Reliable software

Read full review >
Tristin
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 21.08.2020 Company Size: More than 100 Employees Industry: Higher Education

PROS: Jamf Pro is a flexible software that allows users to customize it based on the needs of their organization. It's an all-in-one solution for conveniently managing Macs and other iOS devices.

CONS: Some things needs to be improved in my opinion. This includes its reporting feature and printer management so we don't have to use external software anymore to supplement these services. Jamf Pro is a bit pricey as well.

What do you think about this review?

Great Poor

Probably the best MDM solution out there

Read full review >
Jamarcus
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2020 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Most of the devices we use in our healthy system is on Windows OS, so it's a bit of a hassle to manage the few iOS devices that we have. Thanks to Jamf, it took off the load! And it's even better than the software that we're using for our Windows devices.

CONS: I don't have a negative experience with Jamf yet, but since only a few people know how to use this software, I had a hard time looking for someone who do.

What do you think about this review?

Great Poor

Perfect for work-from-home setup

Read full review >
Aniyah
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.08.2020 Company Size: More than 100 Employees Industry: N/A

PROS: Among the MDMs that I previously used, Jamf Pro is the best. It's better than the rest when it comes to its user interface and functionality. Their tech support team is also reliable and always ready to help.

CONS: Creating and configuring policies is not that intuitive. It doesn't have a back button and it just keeps on refreshing. It runs a bit slow sometimes, as well.

What do you think about this review?

Great Poor

I highly recommend Jamf Pro for mac users!

Read full review >
Oswald
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.08.2020 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: This is definitely the best MDM software for the iOS ecosystem! It has really good integrations with other apps. It can do a lot of stuff actually, and you'll learn more about it if you engage in their very active Jamp Nation community.

CONS: They could improve on the profile configuration and simplify it. The way it is now is a bit complicated and laborious for users.

What do you think about this review?

Great Poor
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Kaylin
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Published on: 18.11.2021 Company Size: More than 100 Employees Industry: Insurance

Essential software for our operations

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Reanna
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Published on: 17.11.2021 Company Size: More than 100 Employees Industry: Higher Education

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Maegan
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3/5

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3/5

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Published on: 15.10.2021 Company Size: More than 100 Employees Industry: N/A

Great way to manage macs

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Cristian
5/5

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5/5

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4/5

Value for Money

5/5

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Published on: 19.09.2021 Company Size: More than 100 Employees Industry: Law Practice

Remote management of devices

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Theo
5/5

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4/5

Value for Money

5/5

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Published on: 30.08.2021 Company Size: More than 100 Employees Industry: N/A
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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