LeadDyno Review

PROS: The only benefit is that we pay a flat rate and not a percentage of sales.

CONS: The platform is very limited with no reporting just a live data stream which makes it nearly impossible to track KPI's when you have thousands orders and affiliates. Customer Service is a joke. They live chat NEVER has an answer and try to end the chat as soon as possible by referring you to a support email that rarely replies and if they do it's typically a week or more. The Director of Support has no showed multiple calls, and now refuses phone support. The platform is clunky and customer service is impossible.

PROS: There is nothing I can recommend about this product.

CONS: DO NOT USE LEADDYNO. DO NOT EVEN CONSIDER IT. For 2 months now we have been trying to get this system working. I spent a huge amount of time initially getting it set up correctly, creating all the content and the terms of conditions, instructions for affiliates etc. I correctly set up all of our affiliates. We created blog content, banners, ads, tiles, facebook and social posts you name it. We had our affiliates build their websites using their affiliate links. Great everything set up and when we pushed live NOTHING. The system could not get any data whatsoever. It was like it just couldn't talk to Shopify at all. There began 6 weeks of going round and round the houses with the abysmal Leaddyno support. They present themselves as a global company - what a joke. I'm based in Australia and the only time they make themselves available is between midnight and 5am - not really practical for a single mother! The Live Chat on their so called support is utterly useless, they have no power to do anything, cannot help you in any way not even with the most basic questions, all they can do is log a support ticket for you. So all we had was the ability to send an email and wait till they graciously get back to us. When they do finally get back to you days later they don't actually help you at all, they ask you questions like "sorry what account are you" even when you've given them your emails, your links, your exact details. Then you have to wait again for them to even consider your question. Eventually they told me that I had to wait for their shopify technician to come back from holidays. When that finally happened they told me we had to reinstall everything. We tried that multiple times didn't work. Finally after leaving it for a week we did another reinstall and finally leaddyno started to get data from shopify. Yay, we thought we are getting somewhere - ONLY TO FIND NONE OF THE AFFILIATE LINKS WERE WORKING. We went back to support yet again - by now about the 15th time, explained everything again and guess what we got "sorry what account are you" despite having fully given them all the details. We thought we will try one last time and the response we got last night - "the link is the wrong domain". Literally that is all the email says, no explanation of what they mean by that. The link contains our exact correct domain so we have absolutely no idea what they are on about. Finally after 8 weeks and SO MUCH TIME AND EFFORT we are uninstalling and it literally brings me to tears the amount of time and energy we have put into this worthless app. JUST DON'T GO NEAR THEM THEY ARE UTTERLY USELESS.

PROS: None, it doesn't work! I think if it did, the user interface is great, it's the industry standard in my network, came referred to me, but the sales software simply doesn't work. After repeated attempts to work with customer service, it still does not work. I've actually lost revenue while starting with them...

CONS: I'm paying for a software that doesn't work. Their website chat doesn't work. They don't answer their phones. Extremely frustrating.

I've had an account with LeadDyno for 6 months but have gotten little out of it. On the surface it's a great platform for Affiliates because it removes the friction of Signing Up and Quickly sharing promotions. Unfortunately a poorly designed UI for makes it an administrative nightmare for someone looking to run an affiliate program. It has a poorly designed newsletter feature which adds little to nothing to the platform (No Merge, No segmentation, No Statistics). It offers flimsy integration with other email marketing services (Mailchimp integration only sends Affiliates email address, no Names, Affiliate Links or Custom fields). I genuinely tried to stick with the platform by lowering my expectations and creating workarounds to get at least a minimal viable solution. I created a complicated Zapier workflow subscribe new Affiliates to mailchimp list based on email notifications but hit a road block when I realized LeadDyno doesn't only requires new affiliates email to sign up. This setting is hard coded. There are no settings or overrides to say... Require Name, Paypal Address, Tax Identification Number, etc.... Only requiring email at initial signup is understandable if you want to quickly onboard new affiliates but the true shortcoming of the system is the fact that there is NO WAY for affiliates to update/amend their information after registration. If 500 users sign up with only email address you will have to contact them all by email and manually wade through the admin control panel and update their information by hand. All of the ease of use for Affiliates was exponentially multiplied and dumped on the person Administering the Affiliate program. Not a solution that I would ever recommend. If you're looking to do an affiliate program one of the biggest things is keep your affiliates motivated and informed... At best LeadDyno makes this woefully complicated and at worst Impossible. And this is from someone who's used the service for 6 months and would love to continue using the service but has been forced to find another platform.