Lightspeed Retail Review

PROS: The software integrates with vendors and it is easy to use.

CONS: I wish there was still an online app.

PROS: it\\\\\\\'s very easy to use and to train people on. If a mistake is made , it\\\\\\\'s very easy to remedy or go back and fix and nice that it\\\\\\\'s cloud based so I can log on from anywhere and do my work

CONS: customer service can be iffy , like with anywhere I suppose. Just keep calling until you get someone good

PROS: All in one point of sale, inventory control and mini CRM. Powerful reporting and easy to use.

CONS: Not much to complain about here. I'd like to be able to add a note to the individual sale record. However the system does allow to ad notes to the customer record, which is what we do.

PROS: There are so many ways it makes running a business simple.

CONS: N/A

PROS: I really like how they are always integrating with new products and brands. Just like us, staying up to date with other companies. Their customer service is unmatched.

CONS: Not having my customers buy/use gift cards online.

PROS: Cloud based great reporting functions easy ecommerce setup and management intuitive platform affordable linked up to our most frequent vendor for easy order imports

CONS: I think the only things we ever wish could be different are preferential, meaning if they changed the system to accommodate us, they\'d end up with other users unhappy about the change. There\'s always more than one way to do most things so that helps.

PROS: Multiple platforms that all sync together to help in the ease of running business faster!

CONS: none right now

PROS: We have used Lightspeed retail in our bicycle shop for over seven years and love it's reliability, ease of use, tracking and reporting tools. It's not the least expensive option, but it makes daily operations very smooth and increased our paperless mission. The reporting tools make it easy to track daily and annual finances, inventory trends, and assistance for tax prep. It's a great tool that is worth the cost if you're willing invest the time into making your business revolve around it.

CONS: Issuing layaways is confusing and difficult to remember how to do.

PROS: 24-hour customer service and accessibility Training tutorial videos included to help navigate the system Ability to log on with any computer and work remotely Very user-friendly Easy to navigate

CONS: If you lost wifi you would be able to use this system There is an option to use different currencies, which would be an easy calculation on the tender system cannot use decimals or special characters under the tag system All easy fixes that would just improve slightly.

PROS: We’ve had a lot of success using Lightspeed in the shop and for online sales. We’ve even had someone program integrations for specific needs that we had, it works like a charm!

CONS: I wish the online database was the same as the in shop database

PROS: Inventory management, custom reporting, very easy to use and train new staff members, great customer service

CONS: Only issue we had is we had to use a different internet browser other than goggle to make sure our receipts printed correctly, but issue was fixed quickley

PROS: I am still in the onboarding phase of using Lightspeed Retail. Their onboarding staff is helpful, organized, and sensible. I have spent a long time researching 12 different platforms before deciding with multichannel platform to move my electronics business to. There are no perfect solutions, but Lightspeed has shown a willingness to carry me along at my speed, not theirs. I was a user of Lightspeed OnSite for, I think, 12 years before this. Back then I took a chance on a little known company with questionable financing for my most critical business system. Not only did they survive and grow, but they learned and are still learning today. And they are a much more credible competitor in a dynamic business segment. I highly recommend them.

CONS: Offline use

PROS: Customer service is terrific. Ease of report generation is a plus.

CONS: Should you lose internet connectivity, you are in trouble...so have a plan for that!

PROS: Lightspeed is simple to use and easy to train. It completely connects with our Lightspeed eCom shop so all of in our store inventory is completely connected with our website. Lightspeed is also cloud based so I am able to work from my phone or laptop anywhere in the world.

CONS: There really aren't any issues with Lightspeed but there are a few things that needed to be improved in the connection to eCom and those things are currently being improved.

PROS: Excellent customer service and easy to use. Lightspeed e com is not so difficult to use and the integration with other apps helps a lot.

CONS: The system sometimes fail and keep you waiting for a solution, so keep an eye on the e commerce or the POS if you a have a brick and mortar store.

PROS: It's intuitive and user friendly. Very easy to create purchase orders, receive orders, and manage inventory. Updates happen seamlessly. Easy to check daily activity from iPhone, iPad or other computer.

CONS: Because I use a different format for my website, I do need a gateway to process credit cards for both, incurring an extra expense.

PROS: I own a pet supply retail store and grooming salon and have been using Lightspeed since 2015. Lightspeed has consistently exceeded my expectations and become an integral part of our operations. The customer service is amazing when we have questions or need guidance on any aspect of the system. The cloud-based retail system gives me visibility of sales, inventory, and reporting anywhere that I have internet access. I love the flexibility of Lightspeed as it offers a multitude of integrations and options for expanding programs to our customers. We use their gift card and customer loyalty integrations every day. Lightspeed Analytics are an add-on to the price of the standard POS but it's worth every penny! It's like having an analyst crunching numbers for you but for a fraction of the price. 100% recommend.

CONS: I am very happy with Lightspeed.

PROS: I like that I can see all the inventory in real time. I also like that I can use it in 2 places at once when I am at an event but the shoppe is still open.

CONS: I would like to be able to use more SKUs per item.

PROS: The best part of Lightspeed is that we can combine our service department with our POS and E-com. It is easy to track your product. Easy to make service records to your own personal liking to benefit your own shop.

CONS: the only problem i can see is when the internet goes down, so dose your link to Lightspeed Off Site

PROS: I have installed numerous POS systems in my 30+ years of experience. LightSpeed is by far the most comprehensive system, yet easiest system to implement and use. There support mechanism is second to none. If you look your question up in help, there will be documentation to answer your question, and chances are there is a video that walks you step by step through the solution. If you feel like you want to get live help, there chat mechanism is one of the best, better yet, the support people on the chat are the most patient and knowledgeable support people in the business. Simply the best.

CONS: I have nothing for this section

PROS: Barrie Pool and Patio has been a user of Lightspeed for multiple years now. We have found this system extremely reliable, efficient, user-friendly and most importantly the support from the company itself is there when you need it. The system is straight forward and I would highly recommend for people who are just starting up a business or even have an existing business.This system is also very easy to teach new hires. It is quite self explanatory.

CONS: Like any business I wish the system was slightly cheaper.

PROS: We spent a lot of time researching to find the best POS system for our small retail apparel and manufacturing company. Lightspeed's features alone make them an ideal system, but their customer service really puts them over the top for us. In addition to always being there for a phone call or chat when we have questions, they have an exceptional database of knowledge for quick reference and to build employee manuals. From purchase orders, to vendor returns, easy exchanges and backorders, this system makes it easier to run your business well.

CONS: The eCom platform wasn't ideal for our purposes, but I could see it working really well for a new company.

PROS: We are on the downhill side of 50 was was worried that my co-workers and I wouldn't figure it out. I was wrong to worry. It is very straightforward and easy to use. I entered inventory by hand and it is quick and simple. It does everything we need it to do.

CONS: Our business is different than most. We sell shade trees in the fall and plant them in the spring. I would like to be able to take the customers deposit as a partial payment and it go directly to layaway to hold for final payment 5 months down the road when we plant their trees. The layaway that exists works, I would just like to be able to bypass that step.

PROS: This software is extremely user-friendly. With everything from the POS to back office functions I find it to be so useful. One of my favorite features is the inventory management! The reports you can run are very helpful, the way you can sort items on a PO, the quick edit feature... so many great areas of functionality! Customer service really seems to care and they take suggestions seriously. It seems they are constantly striving to improve and cater to customer needs. Most pleased with what Lightspeed had to offer in terms of inventory functionality, ability to create and maintain customer special orders, being able to create location codes for my product, and price.

CONS: There's not much I don't like--maybe I just haven't found anything yet worth mentioning. The scanner sometimes misses items if scanning several things at once but that's probably more of a hardware issue than a software issue. When scanning books to receive or scanning during inventory you have to be slow and deliberate to make sure everything is captured.

PROS: Easy platform to use and train new staff to use. Solved our inventory nightmare

CONS: None

PROS: Easy to use. Work remotely. Run any kind of report needed.

CONS: Web-based system can be slow during peak traffic times

PROS: Pros: The user interface was my first draw to Lightspeed. Ease of use and mostly easy workflows pulled me in. We also like the numerous integrated addons available. The multi-store feature works well.

CONS: Cons: It did not believe in negative numbers but that is changing. We do not like that custom fields don't save the same way as other standard fields.

PROS: My inventory is finally right after two years! Doing a physical count of inventory was simple with the capabilities of running multiple inventory stations at once. Lightspeed Loyalty is seamlessly integrated! Lightspeed also has amazing eCom synchronization.

CONS: I don't have any problems at this time, which is impressive and speaks volumes about this great POS.

PROS: Lightspeed allows me to keep an eye on my inventory and helps me close at the end of the night. It keeps us accountable at the end of the night and acts as a quick audit (product used should match money collected). Customer service has been great and they are available 24/7 - great for our venue as we would need the help after usual business hours.

CONS: As we customized the program for our needs - we don't use a lot of the restaurant features - we use only for our bar. I wish the cost could be adjusted or they had a separate feature for just bar.

PROS: I've been very pleased with Lightspeed's capabilities, accessibility & overall functionality. We've been with Lightspeed going on two years now and remain content with our decision. Their reporting and ease of use are my favorite features.

CONS: My main complaint is the price, but after closely reviewing several other options when shopping for a POS system it was clear that you get what you pay for in this realm. Do be prepared to be patient getting customer support once you're a customer - there's always a wait, but once you reach someone, they have spectacularly friendly & knowledgeable representatives.

PROS: User friendly, great customer service, great reports, was what we need for our Restore.

CONS: None as of right now, maybe having a way to quickly enter customer information

PROS: Amazing customer service 24/7 support access Super easy and friendly to use

CONS: I can't take of any problematic. The POS is really adapted to what we need.

PROS: We have been using Lightspeed for 2+ years now. We are thoroughly maximizing the integral components relative to our industry. Currently, we have incorporated the E-Commerce component to achieve higher sales and exposure within our community.

CONS: Sometimes we come across little issues that we feel could be improved. When we do, we submit our ideas to Support.

PROS: Very user friendly and the "help" that comes with it is amazing! They are easy to reach and always very prompt with their attention to our problems.

CONS: Reports could be a little broader. It would be nice to be able to customize a bit more of how things transfer to our accounting software.

PROS: Lightspeed has complex reporting that is easy to use

CONS: Aspects that have been problematic in the past have been adjusted! Lightspeed is always working to make the service better.

PROS: Lightspeed has made things easy by allowing us to choose which features and add-ons we implement. As the company has grown, we have taken advantage of more and more of their integrations. The ROI for this product has been excellent since many tasks are automated and need only a simple daily, weekly or monthly reconciliation. We currently use the POS, eCommerce, Accounting & Analytics functions and have integrated Quickbooks and Shipstation to directly communicate with Lightspeed. The data we are able to capture allows us to effectively plan and budget and the growing number of vendors who are integrating their inventory with Lightspeed means we are able to pull pricing and SKU data right from the system instead of manually entering it. There's constant development going on and the open API means we can create custom programs if we wish. The Customer service has always been helpful and is available 24/7 which is incredibly convenient for large off-hours projects.

CONS: There are still a few workarounds that we are using, but Lightspeed has an open forum where ideas for improvements are able to be posted. Many of these have come to fruition so I'm sure there will be fixes for the workarounds we're currently using in the coming months.

PROS: I own The Gun Garage LLC in Sierra Vista, AZ. I've been using Lightspeed POS for a few months now, and I have to say I'm extremely pleased. It's easy to use, VERY thorough in it's details and capabilities and the reports are extensive. My accountant loves the reports too because they are easy to understand and process the information from. I have to say though, my favorite part is the service tracking for my workorders. I sell, and also repair and lightspeed helps me track both efficiently and effectively. Oh, and having used another POS before, Lightspeed helped make the transition super easy with training and importing to help me not miss a beat as I transitioned. Customer service is very good too, if I have any questions, I just pick up the phone and call. There's always someone helpful answering.

CONS: I would like to see them add totals to the reports when exported, as it is now, I have to copy and paste them, but the company is aware and it sounds like they will likely fix this in the future.

PROS: Inventory tracking, e-commerce store, ability to check stock, sales etc while not in the building. Cloud based.

CONS: Lack of payment processing options.

PROS: Ease of learning curve. Fast ramp up when you have a store that you can\'t shut down! You'll be happy with the support you get.

CONS: Every once in awhile the integrated merchant service (Im using Lightspeed ) goes down. You don't know it until you've tried to run a card SEVERAL times and it hangs. BUT- this is not the software, its the merchant service Lightspeed uses.

PROS: Lightspeed provides me with the means to have a POS, track inventory, track employee hours, run reports, and more all from anywhere with an internet connection.

CONS: The only downfall is the price, but I still wouldn't pick any other POS software.

PROS: We use the analytics of Lightspeed everyday to make buying, marketing, and sales decisions. Having a cloud based POS system at my finger tips wherever I go has been a game changer.

CONS: entering purchase orders takes some time and could be streamlined.

PROS: The ease of set-up was amazing I went from being a complete beginner to being extremely proficient in the software with a few weeks. It handles everything from book keeping, point of sales to my inventory.

CONS: I really wish that the system integrated with my debit/credit card terminal but I have been told that is a feature they are trying to implement.

PROS: inventory management, analytics are very useful. I use lightspeed to run my warehouse and 2 retail locations. The training was great for my staff as they are able to figure out rather complex process without knowing anything technical. We don't have to guess about inventory anymore with analytics as well. Highly recommended.

CONS: Pricing wise is quite high. Also need more customization options.

PROS: Simple to use for all employees. Easy to train employees to use. Integrates with our website and marketplaces such as Reverb and eBay. Purchase orders module is awesome. Able to use on my cell phone when traveling or working from home.

CONS: very few issues with lightspeed if any at all. Every now and then we may think of a little improvement to make but usually LS is right there ready to fix my issue .

PROS: The ease of function and use. Once you've gotten over the learning hurdle, the program completely makes sense! I appreciate it's integration with Lightspeed's Ecomm software. If you have an online site, use both these programs!

CONS: The company has grown quickly. I think it needs more tech support so callers don't have to wait on the phone for so long. If I have an issue, it's usually kind of an emergency because I'm almost always able to problem solve my problem. So, when I phone for help, I really need it! Hiring more tech support would be a big plus for Lightspeed!

PROS: I love Lightspeed! If you run a business, investing in this service is very much advised. The customer service is like none I have experienced; from the onboarding process through those oh-my-goodness moments when you need help right away through their customer service check-ins, every time shines. They follow up to each inquiry with an email documenting your conversation (this means you don’t have to remember it all, you can go look at the email again!), they are always friendly and don’t mind taking over the computer to help remotely. They make inventory management easy, which makes it beyond easy to create a website, and makes managing multiple locations a breeze, even moving inventory between them. The sales interface was easy for even my newest employees to learn. When they had a question, there was an existing tutorial I could point them to. All in all, I have been thrilled with my experience.

CONS: When consolidating my business from 2 locations to 1, it did require some manual work for me to combine all of the inventories, but it got done. It would be great if there were a way to do a large inventory move.

PROS: Lightspeed offers fantastic customer service. Starting with my account executive, Jeremy, and continuing with easy to access customer support. I feel confident in knowing help is just a phone call or chat away.

CONS: We sometimes have issues with the label printer alignment but it’s a quick and easy fix!

PROS: Near constant improvements to already very useful software are just one of the reasons you should consider Lightspeed either as your POS or ecommerce solution. Trust me when I say that I\'ve looked around a lot for a software platform that offers everything Lightspeed does and I can tell you that there is nothing close at this price point. Not to mention the customer service is always very helpful.

CONS: Possible areas for improvement would be inventory management, especially when tracked across both Ecommerce and Retail, as well as including a customer portal for work orders to allow customers to stay up to date easily.

PROS: We have been using Lightspeed POS systems since 2008. As we made our transition from Onsite to the Cloud based server in the Summer of 2018, Lightspeed has gone the extra mile to make sure that their product worked with our relatively unique business. Although not without its stumbles along the way, Janina Hojczyk and Nathan Chin have gone out of their way to make sure that we are well prepared for whatever may come our way. Both Janina and Nathan's follow-through, attention to detail, and never ending patience has been exemplary.

CONS: Initially, we were told of many aspects of the Retail system that would help make small things that don't really work for our business work for us. However, many of those things ended up being extra add-ons (read: extra money!) that made the process quite tedious. It seemed, in the beginning, that the people who were selling the product and the people who were in charge of customer solutions were not necessarily on the same page.

PROS: Lightspeed is very in depth and detailed. There are so many functions and fields for data entry, recording, and tracking. It's in the cloud! No backups! Clean and simple, yet so powerful! Technical support is AAA+++! They're the bomb! Can't believe we tried anything else first.

CONS: Setup is challenging, but Lightspeed customer service has been there with us every step of the way to ensure our success!

PROS: A former client of mine called and asked if I wanted to help implement a new cloud-based Retail system called Lightspeed. I thought to myself that "new" and "cloud-based" meant "limited functionality" and "slow-response". Boy, was I wrong - Lightspeed is Light-Years ahead of where I thought it would be! The Business functionality is superb. It covers a wide-range of business types and has many options. It is even "expandable" when it comes to storing extra data which pertains just to your business. It is simple for the small user and powerful for a large company. The "Service before the Sale" is GREAT! They guide you through just what you need. The "Ongoing Support" is a breath of fresh air! Each of my "logged cases" has been addressed in a timely manner (typically on the same call) and the answers were spot on. I've also found that the technology the system is based on is sound, secure and dependable. As a 42+ year veteran of the computing industry, I can say that Lightspeed "got it right" "right out of the stargate"... I am sold on Lightspeed! So much so that it is now a mainstay in my recommendations to clients who are seeking to "improve operations and automate processes". Respectfully, Mark, Owner of Central Operations (We run your computer systems for you so you can run your business!) Marks.Cell.239.571.8301@gmail.com

CONS: The words “all your eggs in one basket” comes to mind. You need to have a well designed network with backup capability (such as a cellular data connection) in case of a network outage.

PROS: Easy to use and manage on desktop, iPad or phone. Excellent array of tools to manage the day to day tasks of a store, Incredible customer service.

CONS: Full page invoice creation needed for clients who need more than a sales coupon, Reports would benefit user's customization.

PROS: The software, while being feature rich, is very easy to use, and very intuitive. Will never go back to a PC based POS, cloud is the way to go. Runs very well on an iPad, which allows even more mobility, and changes the whole in-store experience. And managers at head office can view sales real time from anywhere.

CONS: Interface to push transactions from another system is incomplete, but it may not be relevant to most retailers. LIke most POS, deposits cannot be managed line by line, just for the whole transaction, which makes it difficult to cancel or refund individual lines.

PROS: There are more than enough tools and reports to get the information that you need to help your business succeed and grow!

CONS: It is a little difficult to learn but they help you out with some training to get you started.

PROS: - excellent service with technical support - gain of time for the inventory gestion - great option of materials - nice options to send order

CONS: The interface can be intimidating at the beginning. It's very complete software so the user friendly interface is, I guess, as good as they can. Some import options are very useful but not complete. You have to do couple of actions to get the things right. Customers data are great, also some easy informations are missing and would be very useful for marketing.

PROS: Very easy to use. Every aspect of the business communicates easily with one another with minimal setup. Sales, inventory management, accounting access, and service are now seamless.

CONS: Employee management. There is time clock access and tracking, but no scheduling.

PROS: Easy to use and teach employees. Keeping track of sales and employees.

CONS: Intagration with ecommerce

PROS: Super easy to use no matter where you are located!

CONS: Occasionally slow at peak-demand internet times.

PROS: Inventory management, Sales screens, Basic reporting is helpful, and Support is phenomenal.

CONS: This system will not allow for negative on hands in your inventory.

PROS: 1. They have a fast support response team. They won't have an answer for your problem but they will pick up your call. (Greg, Luka, Matt, couple of the great support staff they have at light speed) 2. Lightspeed is a good price point for their software. You can have 7 iPads with lightspeed but only pay for 5 systems. This is great if you need to accept payment in different parts of your store. Downside is you can only be using lightspeed on 5 devices at a time but thats fine, you usually never do. 3. They are constantly updating their software, better or worse. I know they are listening and trying to update the software asap. 4. Its iPad based, if you need to switch to another IPAD based POS its easy. 5. The interface on the iPad for ringing customers up is intuitive. If you set up your categories correctly and color coordinate and place your items strategically, light speed is very easy to use and it doesn’t require much training for younger staff. Would be great only for small stores, Any store that has tons of customer rushes or restaurants should stay away.

CONS: Where can I start... I am only writing this review after a WHOLE YEAR of using horrible Lightspeed experience. I write this review to warn you, I did my research but clearly not enough. I measured all the pros and cons of every POS and at the end of the day Lightspeed was not the right choice. DO NOT use this system. They might offer you these features and price points but at the end of the day, your business will suffer greatly because of them… I have a tech background and I still had trouble setting up their system. I am not a TOAST POS representative but check them out instead. Don’t do it. I’m warning you. It's a mistake that will cost you your entire business. If you still don’t believe me, I will tell you more.. I know every single support staff by voice from Greg, Luka, Matt, Lorimay, Nino, Lliana….ect These people are all great, they really tried to help me with the problems but at the end of the day, great support is only great when the software can perform. I don't think any of the people that work on the lightspeed software have ever used their system in a real fast pace restaurant or quick service before. I'm sure they've "tested" their software in a restaurant while holding the restaurant's hand every step of the way, but when it comes down to it, the problems that I've faced using their system just shows you that they never fully tested their system. 1. Transactions don't go through sometimes. The payment processing device and lightspeed lose information sometimes and lightspeed tells my employees that the payment didn't go through. This ends up my employees assuming the payment didn't go through and double charging my customers. 2. The online ordering system that they provide for "integration" through their 3rd party software is a joke. They never evaluated the actual software and have it as a feature to bait you to buy their software. From Zuppler to Mobi2go, I've spoken with all of their providers and it's definitely not a solution for a busy restaurant. 3. Don't be surprised if some of your orders don't print to the kitchen and your customer have to wait over an hour wondering where their food is. The system randomly skips orders. (They did fix it, only after many months of my suffrage) 4. You can't print a past receipt or even email it to someone if the email hasn't already been attached to the receipt. (work around is to take a screenshot of the receipt and attach it to the email of the customer or print it out) 5. Their “new” gift cards suck. They don’t even print the remaining amount on the receipt. Also, you have to buy this $350 bluetooth scanner called socket. It's not for restaurants it will break. You have to also buy a charging station for this scanner. This scanner must be connected EVERY DAY. The connection dies and you must reconnect it using the iPad settings>bluetooth. If you don’t want to buy this scanner, you can type in the number for the gift card manually; however, if one of your employees make a mistake the gift card transaction will go through but there won’t be any money on that card. Example: card digit is 123456 but employees types in 12345 the transaction will go through and everything seems to find until the customer comes back and sees that there's no balance on their card. 6. To complete a cash transaction it is : Step 1. Ring up the customer  Step 2. Press Pay  Step 3. Press Cash  Step 4. Enter the Amount of cash given by the customer  Step 5. Lightspeed will open the cash drawer and tell our employee how much cash needs to be given back to the customer  Step 6. Our employee gives the cash difference to the customer  Step 7. Our employee closes the cash drawer  Step 8. Our employee Taps on Cash 1 more time  Step 9. The cash drawer opens again  Step 10. The employee closes the cash drawer  This is the current workflow of completing cash exchanges. However, in this step, there's an unnecessary step of Step 8. They have to close the cash drawer twice for every transaction. 7. Searching for a receipt on the back-end is VERY difficult. You can't search by the amount and nor can you search by the credit card #. Good luck finding a transaction since you can’t find it easily. (they have shown me a new update that fixes this but I’ve yet to see it work) 8.Creating modifiers for products is SUPER difficult. Lets say you have 10 sandwiches with and each sandwich has a default bread and default cheese. Lets say these sandwiches all have different default bread and cheese. (Pretty common thing) To make modifiers for these sandwiches you need to make 10 similar modifiers with each modifier’s default to be set to the one you want for the bread and 10 for the cheese. SQUARE does a great job in tackling this problem but SQUARES features are so limited to I can’t use them. 9.They have a “Self-Ordering” system. However, this system will show your ENTIRE menu to the customer. Their work around is to put a fake discount button so certain items don’t show… This is their solution for me. Pretty sad that they didn’t think restaurants wouldn’t want their entire menu on a self-ordering system. Also, you have to pay for another monthly device for their payment processor. 10. In the past modifiers wouldn’t print. Lets say two customers get a grilled cheese. One asked for tomatoes and One didn’t. On lightspeed’s receipts it will print without showing the modifier randomly..meaning my employees get confused and they give the wrong sandwich to the wrong customer. Doesn’t seem like a big deal until that customer has a HUGE allergic reaction and goes to the hospital and your business is now in a lawsuit. (Lightspeed has fixed this issue but I dealt with this for many months with no solution. They wouldn’t believe me in the beginning and told me they are working on it but never got any response until months later) 11.During one of our busiest days, they decided to update their lite server. Of course something went wrong and all our devices stopped working. It turned out one of their engineers messed up and pushed out code. In turn they were “sorry” but I lost a lot of business that day. They didn’t offer anything but an apology and that its fixed. I lost thousands of dollars that day of sales and employees working and taking down orders with a pen and paper. 12.If you’re in the US, you will have to use CAYAN. That's their payment processor. Honestly, they suck too. Lightspeed and Cayan do not sync up and they don’t have any communication in place for when problems happen. They just blame each other and say that's on each other's end. Cayan once told me I had to go through every single receipt every day to count the tips I’ve gotten for the day to add the tip total. I have 800 customers daily.. Talk about a great solution.. 13.They have a new “kitchen display” it sucks as well. Its really not thought through all the way. Once you finish an order the receipt disappear. You can’t find it easily unless you go back into light speed and have the receipt ID #. The idea of the kitchen display was to get rid of receipts, however, with their current system you can’t since if you need to find that receipt again you need to go through a big hassle to find the receipt. If you’ve gotten this far to read this..you either work at lightspeed or you’re really debating whether you should still use lightspeed. At the end of the day, it's your choice. There are so many more options out there, why risk your business’s future on software that isn’t there yet. If you work at lightspeed, I’m sorry I had to post this terrible review on you guys but I am really frustrated. Sending me a $50 giftcard isn’t really a great apology. I’d much rather have a conference call with someone higher up who can make real changes happen. I’m still here using lightspeed but at the end of the day..I will probably have to make a change soon. I really want to believe in your software because of the 100s of hours I spent on it but I can’t when basic functionalities don’t work. Heres my case #401865. Matt, your technical specialist, is working with me on a lot of these problems and is doing a great job but I definitely need to talk to someone higher up about these issues.

PROS: The ease of use. The consistency. The customer support. The simplification of my end of the day 'closing' the register. The ease of the monthly reports.

CONS: I really don't have any 'problematic' or 'could work better' areas of the software. It does exactly what I need it to do, everyday.

PROS: This program streamlines every aspect of the back end of my business. Reordering is a breeze and I can do it from home anywhere. Checking in orders is also very easy and it only takes a few minutes to train my employees how to use it. It works well as a time clock, keeps tracks of my customers and allows me to automatically apply discounts appropriately. It runs very efficiently.

CONS: As another reviewer mentioned, the way it handles cases of product leaves a little to be desired. Although for a pet store where I'm ordering cases of 12 cans or packs of treats it works well enough. Every time I drop below a quantity of a single case I have it reorder a set amount. It is a relatively minor issues for me overall. If a store had severely limited space for back stock I could see this being slightly troublesome. In the year or so I've been using the software they have been frequently rolling out new features and updates, I'm sure this issue will be resolved with time.

PROS: Customer service can be ok if you hang up on them and keep calling until you get someone that is knowledgeable.

CONS: Missing a core element of a POS that they refuse to fix while they continue to add new features. They need to focus on the core. Any retail environment that orders products by the case for any reason will be fed up with this system. The case item when broken down into singles do not communicate with each other for re-ordering. So if you set a level of singles, say at 6 you would like the system to trigger an order of 1 case at that inventory point, it will not work. This causes Huge inventory and ordering issues... We must literally order our case products by going around the store and checking inventory. Huge waste of time and major headache for any business owner D- rating with BBB and not even accredited.