Lithium Review
What is Lithium?
Lithium is a powerful and effective social media tool that helps users manage their social media presence, reach out and engage customers, and gather intelligent data to name a few benefits. The platform enables total community engagement, allowing users to easily connect and bond with their most passionate customers across all digital touch points.
With Lithium, companies have a platform that promotes customer to customer interaction via online communities to help improve brand awareness and drive sales upwards. Lithium also offers a plethora of social listening and response tools, social conversation management features, and social media analytics to help them create viable campaigns, collect actionable insights and implement effective social media strategies.
Show MoreOverview of Lithium Benefits
Lithium delivers a unified platform that links companies with existing customers, prospects, and brand influencers effectively. Lithium offers a throng of products that connects businesses with their existing customers and potential clients via social listening and response functionality. The system also enables customer to customer interaction through online communities, where they can share product information, first hand experiences, issues and answers, as well as recommendations. Lithium makes it easy for businesses meet extreme expectations from their consumers with tools that supports connection, engagement, and understanding.
Implemented by leading companies from diverse industries, including Sony, Skype, Braclay Card, and Telstra, Lithium delivers tons of benefits to multiple business types across various industries. Among the advantages Lithium brings to the table are: driving significant sales, reduce costs of service, improve customer satisfaction, and encourage customer loyalty and retention.
Aside from responding to and engaging consumers and potential clients via social media channels, Lithium gives businesses the tools to handle conversations and steer topics, tap super fans and promote advocacy on your products and services. The system also comes with social media analytics to help businesses see the whole picture, track the progress of their campaigns, and instantly get data to help them improve their strategies, improve brand awareness, increase brand loyalty and enhance prospect conversions. With online communities, customers engage other customers and potential clients and help drive sales, as well as accelerate innovation while reducing the costs of providing quality customer service.
Show MoreOverview of Lithium Features
- Forums
- Contests
- Crowdsourced Ideas
- Blogs Ratings & Reviews
- Groups
- Q&A
- Tribal Knowledge Base
- Gamification
- Photos & Videos
- Value Analytics
- Mobile Agent
- Expert Resources
- Approvals
- Custom Integration
- Clear Ownership
- Social Web Analytics
- Custom Social Reports and Exports
- Agent Productivity and Workload Monitor
Lithium Position In Our Categories
Because companies have distinctive business-related wants, it is reasonable that they abstain from settling on an all-in-one, ideal software. Nonetheless, it is hard to try to stumble on such an app even among sought-after software solutions. The practicable thing to undertake should be to note down the numerous major factors that call for a analysis like essential features, price plans, technical skill competence of staff members, business size, etc. Thereafter, you should double down on your research exhaustively. Go over these Lithium analyses and scrutinize the other software products in your list in detail. Such all-encompassing product investigation guarantees you avoid unfit software solutions and pay for the one that includes all the benefits your business requires for optimal results.
Position of Lithium in our main categories:
TOP
50
Lithium is one of the top 50 Customer Experience Management Software products
TOP
20
Lithium is one of the 20 Social Media Management Tools products
If you are interested in Lithium it might also be a good idea to examine other subcategories of Social Media Management Tools listed in our base of B2B software reviews.
There are trendy and widely used systems in each software group. But are they automatically the best fit for your organization’s specific requirements? A trendy software product may have thousands of users, but does it present what you need? For this reason, do not blindly spend on popular systems. Read at least a few Lithium Social Media Management Tools reviews and consider the aspects that you wish to have in the software such as the fees, main features, available integrations etc. Then, shortlist a few solutions that fit your requirements. Try out the free trials of these platforms, read online reviews, get explanations from the seller, and do your research meticulously. This exhaustive groundwork is sure to aid you find the finest software application for your firm’s unique needs.
How Much Does Lithium Cost?
Lithium Pricing Plans:
Free Trial
Online Communities
By quote
Social Publishing
By quote
Social Response
By quote
Communities+Social
By quote
What are Lithium pricing details?
Lithium Pricing Plans:
Free Trial
Online Communities
By quote
Social Publishing
By quote
Social Response
By quote
Communities+Social
By quote
Contact Lithium to request enterprise pricing details. Lithium offers various social media management products designed to address various business requirements.
Communities
Online Communities – Transform your website into a social destination.
- Lithium Social Intelligence
- Premium Gamification
- Value Analytics and Benchmarking
- Mobile/Responsive
- Social Contests
- Bulk Data API
Social Media Management
Social Publishing – Publish social content to drive deeper engagement in half the time.
- Global Content Calendar
- Campaign Planning
- Content & Posting recommendations
- Roles, workflows & approvals
- Social Marketing Analytics
- Reporting APIs
Social Response – Manage social customer service at scale while improving quality.
- Response Analytics
- Mobile Application
- Enterprise Level Workflows
- Support for Facebook Messenger
- Support for Twitter Customer Feedback
- CRM and Reporting APIs
Communities+Social
- All features, plus
- Tribal Knowledge Base
- Crowdsourced Ideas
- Experts
- CRM Integrations
- Shared Dashboard
- Monitor Wall
User Satisfaction
Positive Social Media Mentions
193
Negative Social Media Mentions
3
We realize that when you make a decision to get a Social Media Management Tools it’s crucial not only to learn how professionals evaluate it in their reviews, but also to discover whether the actual clients and enterprises that purchased this software are genuinely satisfied with the product. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Lithium reviews across a vast array of social media sites. The data is then featured in an easy to digest way revealing how many clients had positive and negative experience with Lithium. With that information at your disposal you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- iPhone/iPad
- Mac
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Lithium?
Lithium integrates with the following business systems and applications:
- Google+
- Microsoft
- Salesforce
- Klout
- Social networks
Lithium User Reviews
Lithium average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
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ADD A REVIEWMore reviews from 1 actual users:
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A robust tool that helps us reach out to potential customers
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 23.06.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
PROS: User Interface is very robust and is capable of handling large amount of content in real-time. It is also effective in filtering Facebook posts or Twitter tweets that needs to be responded to on a priority basis, saving a lot of time in the process. It is designed in a visual way so one can easily track the flow and find out when the issue gets resolved. It also integrates well with Salesforce, and therefore lets you see if the cases actually originate from product fans.
CONS: it is able to determine if someone is accessing it from a mobile device nor does it specify whether the mobile device is a phone or a tablet.
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Lithium user reviews
A robust tool that helps us reach out to potential customers
Read full review >
4/5
Overall impression
4/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 23.06.2021
Company Size: More than 100 Employees
Industry: Information Technology and Services
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