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M-Files Review

M-Files
Our score: 8.8 User satisfaction: 100%

What is M-Files?

M-Files is a comprehensive platform designed to streamline document creation, information management, workflow automation, external collaboration, enterprise search, security, and auditability. It serves various industries, including financial services, management consulting, accounting, tax, audit, pharmaceutical, manufacturing, and utilities. By implementing M-Files, businesses can enhance process efficiency and accuracy, reduce risks, and eliminate information overload.

Businesses that rely on knowledge workers often face challenges related to productivity and information management. Despite advancements in other areas, knowledge work remains largely manual and inefficient. M-Files addresses these issues by helping knowledge workers find information quickly, automate repetitive tasks, and improve overall productivity.

M-Files distinguishes itself by offering robust management of any type of enterprise information. It supports precise searches and in-place editing across all connected systems. Users can manage permissions automatically based on business criteria and create complex documents using a visual no-code solution. This flexibility and automation help businesses improve their information management processes and achieve better outcomes.

By embedding automation and GenAI into its core, M-Files’ platform not only increases efficiencies for organizations but also empowers knowledge workers to focus on what truly matters—innovation and strategic growth. With 10 global offices, M-Files serves more than 5,000 customers in 100 countries.

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Overview of M-Files Benefits

Easily Access Information and Improve Efficiency

M-Files keeps information organized, making it easier to find and use within the proper business context. The platform implements automated document workflows that streamline creation, collaboration, and approval processes. This leads to improved efficiency and information accuracy, helping organizations save documents 65% more efficiently and find information 50% faster.

Reduce Business Risk and Enhance Security

M-Files automates document access rules, allows for secure external sharing and collaboration, and provides a comprehensive audit trail. These features help reduce business risk by 20%, ensuring that sensitive information is handled securely and compliantly.

Optimize Microsoft 365 Investments and Achieve High ROI

M-Files integrates with Microsoft 365, serving as a single point of access for all enterprise data. Users can find, access, and manage connected data through familiar Microsoft interfaces, regardless of the data’s repository. Organizations using M-Files can improve process efficiency and achieve a return on investment, making it a valuable addition to any Microsoft 365 environment.

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Overview of M-Files Features

  • Co-authoring
  • Email notifications
  • Dynamic Views
  • Remote mobile access
  • File scanning and capture
  • CRM, Accounting and ERP integrations
  • Shareable links
  • Workflow automation
  • Access permissions
  • Log and audit trail
  • Check-out and check-in features
  • “Full text” and metadata search
  • Automatic version naming and numbering
  • Filters and sort functions
  • M-Files open API
  • Version management
  • Windows Active Directory support
  • Windows applications integration
  • Industry regulation compliance
  • M-Files hyperlinks and shortcut
  • No folders
  • Faster searches
  • Familiar User Interface
  • Office integration
  • Share/Social
  • Mobile optimized
  • Workflows
  • Document templates
  • User permissions
  • Scan and OCR
  • Annotations
  • Compliance
  • Security

What Problems Will M-Files Solve?

There are a great number of things that could go wrong in document management. M-Files helps organizations not only avoid such but resolve them altogether. Here are some of them:

Document Security/Accessibility

Many systems out there provide great accessibility at the expense of data security. M-Files has struck a balance between the two by keeping documents safe while ensuring that everyone gets the access to needed documents. With the solution, user permissions are automatically and dynamically set.

Easy Document Sharing

Having problems sharing documents with other people? With M-Files you need not use additional software to make this happen. Document sharing becomes as easy as a single right click. This is very useful not only in sharing but collaborating with colleagues as well.

Quick Searches

Misplaced documents and even forgotten filenames could be huge problems for businesses. M-Files gets rid of traditional folders, organizing documents based on what they are. This way users will never have to worry about forgotten locations or even get confused with their many versions.

Awards & Quality Certificates

This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.
An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

M-Files Position In Our Categories

Knowing that businesses have distinct business-related needs, it is only sensible that they avoid picking a one-size-fits-all, “perfect” software product. Just the same, it is nearly futile to try to find such a software product even among well-known software products. The clever step to undertake is to write down the various key aspects that need analysis such as crucial features, price plans, skill ability of staff, company size, etc. After which, you should conduct the product research comprehensively. Go over some M-Files evaluations and check out each of the software products in your shortlist in detail. Such well-rounded research makes sure you stay away from mismatched software products and subscribe to the system which includes all the aspects your business requires.

Position of M-Files in our main categories:

TOP 20

M-Files is one of the top 20 Content Management Systems products

There are trendy and widely used applications in each software category. But are they necessarily the best fit for your organization’s unique needs? A trendy software application may have thousands of customers, but does it offer what you require? For this reason, do not blindly invest in popular systems. Read at least a few M-Files Content Management Systems reviews and mull over the factors that you desire in the software such as the cost, main functionality, available integrations etc. Then, choose a few solutions that fit your needs. Try out the free trials of these apps, read online comments, get explanations from the vendor, and do your research thoroughly. This in-depth groundwork is sure to aid you find the most excellent software solution for your company’s unique requirements.

How Much Does M-Files Cost?

M-Files Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are M-Files pricing details?

M-Files Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

M-Files offers customized pricing tailored to each business’s specific needs. To get a quote, please contact M-Files directly.

You can also try M-Files for free with a 30-day trial. There are four trial options available to help you explore how M-Files can benefit your business:

  • General Trial: This provides a comprehensive introduction to M-Files and the advantages of automating knowledge work.
  • Tailored Industry Trials: These trials offer a deeper look into specific use cases for the Wealth Management, Manufacturing, and Energy & Utilities sectors.

User Satisfaction

Positive Social Media Mentions 37
Negative Social Media Mentions 0

We are aware that when you decide to get a Content Management Systems it’s vital not only to learn how professionals rank it in their reviews, but also to find out if the actual clients and enterprises that purchased this software are indeed content with the product. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and M-Files reviews across a broad range of social media sites. The data is then displayed in a simple to understand format showing how many customers had positive and negative experience with M-Files. With that information at hand you should be ready to make an informed purchasing decision that you won’t regret.

Video

Screenshots

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish
  • Arabic

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for M-Files?

M-Files integrates with the following systems and applications:

  • Microsoft Office

  • Microsoft SharePoint

  • Microsoft Teams

  • Microsoft Dynamics CRM

  • Salesforce CRM

  • AutoCAD, AutoCAD LT, and Autodesk

  • SAP

  • Solution Catalog

  • Microsoft Outlook

  • Adobe Sign

  • Visma Sign

  • DocuSign

  • Co-authoring in Microsoft PowerPoint, Word, Excel

M-Files User Reviews

M-Files average rating:

Average score
4.3/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Alexandria

PROS: The top features of M-Files are its user-friendliness and exceptional search functionality. Because of it, we no longer have to think about where our files now. Rather, we now think about exactly what kind of document we are facing in the search results. Furthermore, despite its powerful capabilities, M-Files remains intuitive and responsive even on mobile devices. It also helps our business that this software can synchronize with Microsoft software.

CONS: A product can always be better but in the case of M-Files, there is not much to work on. They are already working hard on their R&D and their AI integration, which could be a boon for them. It would be great if they could connect with OneDrive faster to make its integration with Microsoft's suite complete.

Reviewed 4 years ago

Read full review >

The least favorable review

Marley

PROS: M-Files offers adaptable work processes that we can configure to our needs, especially when it comes to alerts, document review, and document approval flows. It is very flexible too to that point that each user can personalize the system for their use, something that our employees are very grateful about. What's more, it is accessible to everyone, including external collaborators, without making sensitive information vulnerable. It is also magnificent that it can integrate with Windows file manager and any data source in the network.

CONS: I don't have much negative to say about M-Files. However, it would be great if the interface is improved, as it can be confusing to a new user. The M-Files websites also need more visual resources and learning materials, such as video demonstrations, to help users maximize the use of the product.

Reviewed 4 years ago

Read full review >

More reviews from 14 actual users:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

Complete business intelligence platform

Read full review >
Adelbert
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2021 Company Size: Industry: N/A

PROS: Properly handles soft copies, and conveniently scans hard copies of documents that we need to process. It is suitable for our office scanner, can scan rapidly, handles large batches, and it can sort out scanned documents by itself. This makes our processes easier since it helps us organize and index files straight from sources such as OCR. This is a really big help and is a significant advantage for our business.

CONS: This tool works fantastic for our business use. But it is important to put the right filename to each document when saving. Or else, you’d end up having a lot of difficulties in finding certain files. Remember that the system keeps thousands of other documents.

What do you think about this review?

Great Poor

My feedbacks on using M-Files platform

Read full review >
Candelario
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 12.08.2021 Company Size: More than 100 Employees Industry: Government Administration

PROS: This platform features a very familiar UI that looks similar to the file explorer of Windows. That makes M-Files easy to use even for beginners. It also has reliable administration security setting that you can apply to each file it stores. This helps you tweak the access of authorized people to such files, such as specifying tasks they can do, and restricting them from open certain files when needed.

CONS: It is quite tricky and complicated to create various workflows in the platform. Implementing trial and error steps is important to make sure of efficient performance, as well as properly sorting out each file to avoid mistakes. For example, you must keep each workflow up-to-date to avoid making confidential files vulnerable to unauthorized access.

What do you think about this review?

Great Poor
Show More User Reviews (14)

Useful in our company each day

Read full review >
Dale
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.08.2021 Company Size: 11-50 Employees Industry: Medical Devices

PROS: It is suitable for Microsoft Office products which are great for handling certain documents. Its search feature is superb because we don’t need to worry about finding specific files among thousands of others on the platform. M-Files has a useful web-based UI too.

CONS: M-Files is great because it carries a lot of options and features. However, those features make the platform somehow difficult and complicated to use.

What do you think about this review?

Great Poor

Features wonderful templates for our database

Read full review >
Crystal
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 15.07.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: M-Files is very useful for my daily professional needs especially that it features convenient and secured management and storage solutions for all of my files. It has dependable authorization settings too, which helps me easily set access restrictions to each document. This is helpful when I conveniently invite people to view or edit certain items on the platform. As a bonus, it seamlessly suits other software that I need to use for my files as well.

CONS: M-Files has everything I need for my everyday work routines. I cannot imagine a day without using it, and I cannot point any problem anywhere on this platform too.

What do you think about this review?

Great Poor

Robust platform with high efficacy

Read full review >
Pearl
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.07.2021 Company Size: More than 100 Employees Industry: Automotive

PROS: Reliable document storage for confidential files of any business. It can handle thousands of files, keep them in nice classification through electronic signatures, and each file are easy to find through convenient search. M-Files also has wonderful templates that make it more amusing to use. Moreover, it is very smooth, easy to use, and it gives me a satisfying user experience all the time.

CONS: M-Files is not an affordable platform, especially when comparing its price to its competitors. It works efficiently for our business operations, though.

What do you think about this review?

Great Poor

M-Files has streamlined our content management

Read full review >
Bonita
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.03.2021 Company Size: Industry: N/A

PROS: M-Files has been a boon to our business from the very first time we set it up and used it. It offers top-notch security and it even provides adequate cloud storage space for our files. It does not scrimp on accessibility either because we can use it on desktops, laptops, smartphones, and tablets. Also, we never encounter problems with uploading, editing, and sharing files. As such, we have increased our productivity.

CONS: M-Files is a well-rounded tool. With regards to its features, there is nothing to dislike. Unfortunately, it is rather steep for small businesses.

What do you think about this review?

Great Poor

A competent solution that grows with you

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Kassandra
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 22.03.2021 Company Size: Industry: N/A

PROS: M-Files is easy in all aspects: deployment, installation, and usage. It has helped us organize our information so that instead of looking for folders where to save files and documents, we can just find them wherever they are. This works well because of the filters and segments that each user can create. It also helps that the solution has a visual work process creator and a simple administrative module. It works well with Windows OS, Microsoft Office, too. On top of that, it works even on mobile without problems.

CONS: It's sad that there is no perpetual license for the latest version of M-Files. Its entire pricing model has changed. While this is understandable, it is bothersome that it changes often. More than that, it does not work on macOS. Even on Windows, it is problematic because it cannot count how many documents you have in the system, something that our company needs for our backlogs. Additionally, OCR is not accurate and is also difficult to configure.

What do you think about this review?

Great Poor

How we implemented M-Files in our local government unit

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Alexandria
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.03.2021 Company Size: Industry: Government Administration

PROS: The top features of M-Files are its user-friendliness and exceptional search functionality. Because of it, we no longer have to think about where our files now. Rather, we now think about exactly what kind of document we are facing in the search results. Furthermore, despite its powerful capabilities, M-Files remains intuitive and responsive even on mobile devices. It also helps our business that this software can synchronize with Microsoft software.

CONS: A product can always be better but in the case of M-Files, there is not much to work on. They are already working hard on their R&D and their AI integration, which could be a boon for them. It would be great if they could connect with OneDrive faster to make its integration with Microsoft's suite complete.

What do you think about this review?

Great Poor

A software that has streamlined the rollout of organizational policies

Read full review >
Marley
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 12.03.2021 Company Size: Industry: Hospital & Health Care

PROS: M-Files offers adaptable work processes that we can configure to our needs, especially when it comes to alerts, document review, and document approval flows. It is very flexible too to that point that each user can personalize the system for their use, something that our employees are very grateful about. What's more, it is accessible to everyone, including external collaborators, without making sensitive information vulnerable. It is also magnificent that it can integrate with Windows file manager and any data source in the network.

CONS: I don't have much negative to say about M-Files. However, it would be great if the interface is improved, as it can be confusing to a new user. The M-Files websites also need more visual resources and learning materials, such as video demonstrations, to help users maximize the use of the product.

What do you think about this review?

Great Poor

User-friendly and adaptable software for managing files and documents

Read full review >
Darby
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 13.02.2021 Company Size: Industry: Hospital & Health Care

PROS: M-Files has assisted our hospital by giving us tools to better manage information without us having to go through intensive configurations. It has a smart metadata function that smooths out the progression of projects and the interfacing of other solutions. Moreover, it works well on any device.

CONS: I have not yet encountered anything to dislike about M-Files.

What do you think about this review?

Great Poor

Reliable content management software

Read full review >
Ena
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2019 Company Size: Industry: Computer Software

PROS: M-Files can connect with our operating system's folder explorer. Because of this, we can adapt it easily because it does not require special skills (aside from installing and configuring it). It has powerful search features, too. It enables us to find the most relevant information because of its scoring method. On top of that, M-Files supports our complex workflows as well as our unique document management system because of its ability to read metadata.

CONS: M-Files can be slow and unresponsive when the amount of data it handles becomes too large because of its reliance on Firebird as an integrated database. Moreover, M-Files should be improved by integrating electronic signatures as core functionality and not as a paid option.

What do you think about this review?

Great Poor

M-Files is a very capable application with wide integration

Read full review >
Elouise
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2019 Company Size: Industry: Telecommunications

PROS: M-Files has many modules but the best one for me is its Quality Management aspect. It has allowed me to arrange and track documents and data in our system, making it a helpful tool for our business that has to stay compliant with rules and regulations. M-Files has been advantageous for us in managing a wide range of tasks using a turnkey method. It is also a great solution because it offers different deployment options: on-premises, in the cloud, or hybrid environment.

CONS: There is nothing to dislike about M-Files because it is an integrated solution with SAP, Salesforce, NetSuite, and SAP among the only few third-party software it can connect with.

What do you think about this review?

Great Poor

A standout ECM software that has innovations for data architecture

Read full review >
Jamie
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 29.09.2019 Company Size: Industry: N/A

PROS: What makes M-Files an excellent tool are its ability to centralize information without being tied to a single database or data source. It is also beneficial because of its ability to offer more value to the business and its capability to cut down redundant tasks. Moreover, it has a wide array of connectors to interface it with other software. It has other functionalities that are helpful as well such as electronic signature and data capture. And of course, I have to mention that it is seamlessly and tightly integrated with Windows and Microsoft Office. On top of it all, M-Files has a first-rate support team.

CONS: M-Files is not the best when it comes to user experience in the ECM niche. It is also problematic in terms of responsiveness on web browsers. Also, M-Files leaves a lot of networking and configuration on the client rather than helping them set those up properly.

What do you think about this review?

Great Poor

M-Files is superior in being intuitive and efficient

Read full review >
Quinten
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 07.09.2019 Company Size: Industry: Education Management

PROS: M-Files is a user-friendly application that can synchronize with multiple data sources like Microsoft Office, SAP, and Dynamics CRM. It has been beneficial to our company in retrieving the files and documents we need.

CONS: There is nothing I do not like about M-Files because it is a huge timesaver that can adapt to our requirements. On top of that, there are no surprise charges even though it can store a large volume of information in its database.

What do you think about this review?

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Complete business intelligence platform

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Adelbert
4/5

Overall impression

3/5

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3/5

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Published on: 03.10.2021 Company Size: Industry: N/A

My feedbacks on using M-Files platform

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Candelario
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

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Published on: 12.08.2021 Company Size: More than 100 Employees Industry: Government Administration

Useful in our company each day

Read full review >
Dale
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

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Published on: 07.08.2021 Company Size: 11-50 Employees Industry: Medical Devices

Features wonderful templates for our database

Read full review >
Crystal
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 15.07.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

Robust platform with high efficacy

Read full review >
Pearl
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

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Published on: 01.07.2021 Company Size: More than 100 Employees Industry: Automotive
Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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