Merlin Software REVIEW

Event Management Software

No user reviews
USER SATISFACTION 100%
OUR SCORE 8.0

What is Merlin Software?

Merlin Software is an award-winning venue and event management suite that addresses your need to control and manage all your retail, admissions, cafe, memberships, stock and more. The software is comprised of a user-friendly point-of-sale (EPOS) module and powerful back office suite that are ideal for the retail market, visitor attraction, and charity.

With Merlin Software, you have a reliable, robust software to help you sell tickets and products separately or collectively. This lets you ride your product sales on your event tickets and vice-versa, thereby enhancing your add-on sales, improving the margins of your profit, and growing your client base.

Overview of Merlin Software Benefits

Merlin Software provides you with a rich, powerful platform that is built to handle any and every kind retail, admissions and charities, with all three having a different set of needs and requirements.

It is an ideal tool for admissions and ticketing, especially for businesses in the visitor attraction sector. Merlin provides users with a vast range of access control options that can be configured to address a throng of requirements. Features such as Adding on- and offline ticketing, barrier control, CRM connectivity and others make Merlin a comprehensive admissions and retail management solution.

Merlin’s ticketing system comes in two options – an online website capable of selling memberships, general entry, vouchers, claim gift aid and much more; and a fully integrated solution that lets you sell and links you directly to Merlin Back Office and EPOS. Both products are presented with a white label website that can be tailored to your specifications to match your current website for complete customer confidence.

Its EPOS (electronic Point-of-Sale) software provides users with comprehensive stock management and sales functionality. It integrates smooth;y into a complete set of back-office store management applications. This functionality gives you total control over your stock as well as provide you with CRM (customer relationship management) features to make it easy for you to manage and grow your customer base.

Overview of Merlin Software Features

Merlin Venue
  • Wristband
  • Online Tickets
  • Memberships
  • Access Control
  • CRM
  • End to End Service
  • Gift Aid
  • Box Office
Merlin Online
  • Cloud Hosting
  • Secure Payments
  • Tickets, Events, Memberships, and Products
  • Merlin EPOS Integration
  • White label web design
Merlin Retail
  • EPOS
  • Stock Control
  • CRM
  • Nominal Ledger
  • Supplier Management
  • Sales Order
Merlin Charity
  • Donations
  • Volunteer Management
  • HMRC compliant
  • Gift Aid

What Problems Will Merlin Software Solve?

Scenario #1: Jenny is the new manager for a museum and has been tasked with improving the profitability of the gift shop. With Merlin, she can produce reports on the best and worst-selling products and use this to decide how to prioritize her limited shelf-space. In addition, she can focus more on the types of products which sell in higher volumes or yield higher margins to aid her decision making.

Features: Stock reporting, Printable Wristbands, Pre-loaded wristband credit.

Scenario #2: Charles is a member of the board for a UK charity which deals with the preservation of a heritage site. The site runs tours, the attendance of which can fluctuate day by day which caused the onsite cafe to often feel understaffed and deliver poorer quality service.

Initially, Charles recommended a new EPOS system to the board to improve serving times. Once he explained his needs to Merlin, the vendor was able to setup an online tour booking site to anticipate daily staffing needs, as well as collecting gift-aid declarations allowing him to claim 25% on tour sales and donations.

Features: Time-saving EPOS software, Online booking, Ticket sale reporting, Gift-Aid declarations, Customer database

Scenario #3: Alan is the operations director for a chain of bars and clubs around Yorkshire. Following a board meeting concerned with the declining market, he had been tasked with modernizing the group and mitigating inefficiencies.

During his investigations, Alan found that there were discrepancies between stock and till receipts, long waits at the bar and that average spend was down. By moving to a contactless EPOS system with Merlin; Alan reduced serving times, countered the lower cash sums in his customers’ pockets and restricted sale exemptions to management.

Features: Contactless payments, Head-office functionality, Sales reporting, Management restricted options

Awards & Quality Certificates

Merlin Software Position In Our Categories

Position of Merlin Software in our main categories:

50

Merlin Software is one of the top 50 Event Management Software products

50

Merlin Software is one of the top 50
Event Management Software products


If you are interested in Merlin Software it could also be beneficial to investigate other subcategories of Best Event Management Software gathered in our database of SaaS software reviews.

It's crucial to note that almost no app in the Event Management Software category will be a perfect solution that can fulfill all the goals of all business types, sizes and industries. It may be a good idea to read a few Merlin Software reviews first as certain software can excel only in a very narrow set of applications or be created with a very specific type of industry in mind. Others can operate with a goal of being easy and intuitive and as a result lack complex functions desired by more experienced users. You can also find software that support a wide group of customers and offer a complex feature set, however that usually comes at a more expensive cost of such a service. Be certain that you're aware of your requirements so that you choose a software that has specifically the functionalities you look for.

How Much Does Merlin Software Cost?

Merlin Software Pricing Plans:

Merlin 8 SMB and enterprise pricing information is only available on request. Contact Alex at Merlinsoft for more details and to receive a no obligation tailored quote based on your requirements.

 

Merlin Online delivers market beating commission rates at only 2.5%, with no fixed fees per transaction meaning free events cost nothing to host. Tailored website design services are available as an optional extra. Merlin also offers mobile ticket redemption solutions for your event to scan tickets and prevent duplication.

User Satisfaction

We realize that when you make a decision to buy Event Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Merlin Software reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Merlin Software. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

3

NEGATIVE SOCIAL MENTIONS

0

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Technical details

Devices Supported
  • Windows
  • Web-based
Language Support
  • UK
  • International
Pricing Model
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Merlin Software pricing details?

Merlin Software Pricing Plans:

Merlin 8 SMB and enterprise pricing information is only available on request. Contact Alex at Merlinsoft for more details and to receive a no obligation tailored quote based on your requirements.

 

Merlin Online delivers market beating commission rates at only 2.5%, with no fixed fees per transaction meaning free events cost nothing to host. Tailored website design services are available as an optional extra. Merlin also offers mobile ticket redemption solutions for your event to scan tickets and prevent duplication.

What integrations are available for Merlin Software?

Merlin Software integrates with the following payment gateways:

  • Stripe
  • Yespay
  • WorldPay

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