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Neon CRM Review

Neon CRM
Our score: 8.1 User satisfaction: N/A

What is Neon CRM?

Neon CRM is a nonprofit CRM software designed to help nonprofits grow and scale their organization. The cloud-based platform streamlines management of fundraising events, memberships, events, and nonprofit websites in any size and industry. The unlimited online forms, for instance, allow transactions to be processed and updated automatically in this system.

With Neon CRM, non-profits can also design and build memorable websites without breaking the bank, and ensure a solid web presence to enhance online donations. Neon CRM also offers personalized training and consulting for existing clients, performed by a number of industry experts who provide one-on-one dedicated services. The solution aims to help organizations grow communities, scale impact and inspire audiences to further their mission through industry-leading features and tools. The affordable pricing plans ensure that organizations of all sizes will benefit from its capacity, and achieve their targets more efficiently.

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Overview of Neon CRM Benefits

Neon CRM allows organizations to seamlessly connect with their supporters.It stands for a relationship-focused system which offers comprehensive supporter profiles, constituent portals, and customizable online-forms.

Integrated mass communication, social media and segmentation tools allow organizations to effectively tell their story to masses. The analytics tools and dashboards that focus on growth and retention help analyze impact of different variables and make better and more informed decisions.

The relationship-focused profiles, on the other hand, foster connection and engage supporters through customizable fields, automatic sync, and 360-degree constituent view. The CRM puts all the data users need to track and improve performance at one place and offers powerful cross transaction reporting. The growth and retention dashboards provide powerful executive reporting capabilities and help managers make strategic decisions.

The CRM supports mobile-friendly and responsive web-forms, which are customizable, can be branded easily, and help reach supporters via any device. The solution offers everything non-profit organizations need to engage with their constituents, including fundraising appeal letters, print communications and mass email communications.

Comprehensive event management features allow effective and easy management of all type of events ranging from get-togethers to executive conferences. Online event registration forms are there for easy and quick registration of an event, seminar, class or conference, while dynamic event listing helps organizations list their upcoming events in multiple formats. Conditional ticketing is also included, this time for the purpose of applying special prices for VIPs and discounts for constituents based on coupon codes or predefined criteria.

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Overview of Neon CRM Features

  • Open API
  • iPhone App
  • Fund raising and donor management
  • Membership and association management
  • Event management
  • Marketing and communications management
  • Constituent management
  • Web design and integration
  • Social fundraising
  • E-Commerce/online store
  • Reporting and analytics
  • Volunteer management
  • Executive dashboards
  • Recurring & Scheduled Payment Processing
  • Custom constituent login
  • Custom web forms

Neon CRM Position In Our Categories

Because companies have distinct business-related wants, it is wise that they abstain from seeking a one-size-fits-all, “perfect” software product. Nevertheless, it would be futile to come across such application even among popular software products. The practicable thing to undertake can be to take note of the various critical aspects that need careful thought like key features, packages, skill capability of the employees, business size, etc. The second step is, you must double down on the research through and through. Go over some Neon CRM evaluations and scrutinize each of the applications in your list in detail. Such well-rounded product investigation makes sure you stay away from poorly fit apps and buy the system which delivers all the features your business requires.

Position of Neon CRM in our main categories:

TOP 200

Neon CRM is one of the top 200 CRM Software products

TOP 50

Neon CRM is one of the 50 Donor Management Software products

If you are interested in Neon CRM it may also be sensible to analyze other subcategories of Donor Management Software gathered in our base of SaaS software reviews.

Every enterprise is different, and may need a special Donor Management Software solution that will be adjusted to their business size, type of clients and employees and even individual industry they deal with. You should not count on locating an ideal app that will work for each company regardless of their background is. It may be a good idea to read a few Neon CRM Donor Management Software reviews first and even then you should pay attention to what the solution is intended to do for your business and your workers. Do you need a simple and intuitive solution with only essential features? Will you actually make use of the complex functionalities required by pros and large enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy app that will match your budget.

How Much Does Neon CRM Cost?

Neon CRM Pricing Plans:

Free Trial

Essentials package

$50/month

Impact Package

$110/month

Empower package

$200/month

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What are Neon CRM pricing details?

Neon CRM Pricing Plans:

Free Trial

Essentials package

$50/month

Impact Package

$110/month

Empower package

$200/month

With Neon CRM, you get to choose between three SMB and enterprise pricing plans:

Essentials package – $50/month

  • Unlimited system users
  • Unlimited online forms
  • Live group training
  • Unlimited ticket support
  • Fundraising or Membership CRM
  • Based on # constituent records

Impact Package – $110/month

  • All Essentials package features
  • Open API Access

Empower package – $200/month

  • All essential features plus
  • Open API Access
  • Live chat support
  • On-demand training

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We know that when you decide to get a Donor Management Software it’s crucial not only to see how experts rank it in their reviews, but also to find out if the real users and enterprises that purchased this software are actually satisfied with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and Neon CRM reviews across a vast array of social media sites. The data is then displayed in a simple to digest format showing how many customers had positive and negative experience with Neon CRM. With that information available you will be ready to make an informed buying choice that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for Neon CRM?

Neon CRM integrates with the following business systems and applications:

  • Open API
  • MailChimp
  • Authorize.net
  • Google Analytics
  • Social Network integration
  • Quickbooks
  • WordPress
  • Eventbrite
  • Drupal
  • Google Maps
  • Higher Logic
  • Donor Search
  • Double Donation
  • Wealth Engine
  • One Click Politics

Neon CRM User Reviews

Neon CRM average rating:

Average score
4.4/5 (5 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

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The most favorable review

Rupert

PROS: Some of the functions of Neon CRM that I enjoy is membership tracking, event management, and payment collection. It's awesome that I can do all these on a single platform. I love that it's accessible regardless of your location since it's cloud-based. I also find it easy to learn.

CONS: The search function can still be improved since it's a bit inconsistent.

Reviewed 5 years ago

Read full review >

The least favorable review

Jonatan

PROS: Neon CRM can integrate with other apps, organize information, and generate detailed reports.

CONS: It's not easy to get used to it.

Reviewed 5 years ago

Read full review >

More reviews from 5 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Best CRM for Non-Profits!

Read full review >
Albert
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.12.2021 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: It is accessible through the cloud. I would also like to commend their tech support team. They are so reliable.

CONS: You would need to allot a bit of time to learn navigating the software.

What do you think about this review?

Great Poor

Good performance!

Read full review >
Blaise
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.11.2021 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: I love Neon CRM for its Google Analytics feature and its customer support services!

CONS: Neon Events is a bit limited in my opinion.

What do you think about this review?

Great Poor
Show More User Reviews (5)

Essential tool for Non-Profit Organizations!

Read full review >
Rupert
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.05.2021 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: Some of the functions of Neon CRM that I enjoy is membership tracking, event management, and payment collection. It's awesome that I can do all these on a single platform. I love that it's accessible regardless of your location since it's cloud-based. I also find it easy to learn.

CONS: The search function can still be improved since it's a bit inconsistent.

What do you think about this review?

Great Poor

Excellent app!

Read full review >
Jonatan
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.02.2021 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

PROS: Neon CRM can integrate with other apps, organize information, and generate detailed reports.

CONS: It's not easy to get used to it.

What do you think about this review?

Great Poor

Perfect software for our organization!

Read full review >
Sarah
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2020 Company Size: 11-50 Employees Industry: Philanthropy

PROS: It helps us keep track of our donor and volunteer data, donations, and registrations.

CONS: I've been needing assistance when it comes to reporting because it's not that clear to me.

What do you think about this review?

Great Poor
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Neon CRM user reviews

Best CRM for Non-Profits!

Read full review >
Albert
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.12.2021 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

Good performance!

Read full review >
Blaise
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 27.11.2021 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

Essential tool for Non-Profit Organizations!

Read full review >
Rupert
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 12.05.2021 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

Excellent app!

Read full review >
Jonatan
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 16.02.2021 Company Size: 11-50 Employees Industry: Non-Profit Organization Management

Perfect software for our organization!

Read full review >
Sarah
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2020 Company Size: 11-50 Employees Industry: Philanthropy
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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