Base CRM REVIEW

CRM Software

8 user reviews
USER SATISFACTION 98%
OUR SCORE 9.2

What is Base CRM?

Base CRM is one of the leading CRM apps currently available on the market. If won our Expert’s Choice Award as well as the 2017 Supreme Software Award.

The list of reasons behind those awards is quite long, as Base CRM helps to significantly improve your team’s sales productivity, and provides you with the sales tools necessary to grow your business. It allows you to improve your business relationship with customers by storing and syncing all emails, call records and recordings, and notes you’ve shared with them and your partners. You can also customize sales stages and work with your team on various opportunities, activities, and notes. To make matters even better, Base also helps you with leads and assigning them to the right sales reps. Likewise, it makes it possible to quickly look at strengths and weaknesses in your business workflow to boost sales performance and forecast sales.

You can access the application even if you are away from your business—Base’s mobile application will ensure you are still on top of your business even if you are on vacation or on a business conference anywhere in the world. You can track your productivity and boost sales 24/7, as Base offers separate, dedicated apps for all types of mobile devices. Another important advantage is that Base CRM can be synced with various programs and third-party apps such as Outlook and Gmail to streamline your data which you can parse and filter. In addition, you can use Base in social networks to interact with your customers in a more familiar way.

The pricing scheme is flexible as there are three separate plans to meet the needs of different businesses. Startups and small companies can hit off with their Starter package ($25/month), while enterprises get a fully-featured, all-in-one sales suite for $125 per month. A great 14-day free trial is also available to all users interested in test-driving the system first, and there is also the possibility to contact a sales expert and have your questions answered before you’ve completed the purchase. Support is generally an important highlight of this system, having in mind that tech experts are always a phone call away from answering questions that may come up.

Overview of Base CRM Benefits

How exactly can Base improve the performance of your team? Our experts have enough ground to agree that the system has what it takes to be qualified as a frontrunner, and that’s exactly because of the benefits often associated to it. Let’s take a detailed look at the effects of Base on business productivity:

Successful lead collection and scoring

Base’s team understands the hassle of using several systems to communicate, sell, and manage productivity, which is why it hooks up all of your functionality in a single platform. It can be your CRM and sales system all in one, and will allow you to connect it to your email providers, phone dialers, scoring and reporting packages, and much more.

Quality sales performance

Base can significantly boost your team’s sales productivity by giving you a fully-featured set of core sales tools. It also includes a sales tracking solution allowing you to customize sales stages according to your needs and easily track opportunities. All sales deals are stored and categorized in the Sales Pipeline section, where you can customize them, and add leads, records, and collaborators upon need. Another handy possibility is to import you CSV data files, and then map the fields with Base CRM fields to determine a match. The system will do this automatically, but you can also manually add as many fields and records as you want.

Simple and intuitive interface

Another distinctive advantage of this system is that users will not have a hard time navigating through its user-friendly dashboard. Simply put, no programming skills or knowledge are required for you to operate Base. The functions are intuitive and features are familiar, so that even least savvy users would benefit from it to improve their profit rates. Same goes for importing/exporting data, and connecting this system to third-party apps and services.

Predictable revenue goals and accurate forecasts

Base makes it easy to set up revenue goals for you and your entire team. With Base CRM, there is no more confusion or misunderstanding about the goals and tasks assigned to you or your team. The collaborative nature of this system and the multiple integrations ensure data will flow seamlessly in and out of it, and that files can be shared securely. Based on the data you’ve inserted into the system, you will also be able to trigger Base to track communication, and store discussions and voice calls with leads and partners.

Customer management in office and on the go

Base will also allow you to manage customers in one system, anywhere you go, on any of the devices you use—even on a smartphone. It keeps track of all the information, even phone calls you have with your customers and their exchanges with you. Your emails to customers can be automatically synced and sorted for easier recall and more cohesive customer relationship experience, as agents will have access to their data regardless of their devices and locations.

Real-time visual reporting

Base delivers a suite of visually appealing and accurate reporting templates which add an enjoyable side to the otherwise dull sales calculations. Basically, you have world-class reporting at your fingertips, and you are not expected to perform any setup activities on your own to make it work.

All the integrations you need

Integration is another field where Base CRM shines, as this system is seamlessly connected to a variety of third-party apps and business systems. You can use it in synergy with your favorite social networks (it collects leads from Facebook, Google, and Twitter), connect it to nearly every email service provider, and make it an integral part of your software ecosystem where you already work with Zapier, MailChimp, Yesware, Xero, Harvest, and other systems.

Outstanding customer support

When purchasing software, you should pay specific attention to whether this system comes with the necessary assistance and support to prevent/solve whatever difficulty you may experience in future. Base CRM is a safe choice when it comes to support, as qualified experts are always available via email of phone to answer your questions and solve any issues you may have. What is more, you get to contact a sales expert before you’ve made a purchase, and explain the specific needs of your business to get the best recommendation.

Experienced and devoted team

Base is not a new player in the CRM and sales industry, and their large list of prominent customers is there to prove it. The system owns much of its positive reputation to names such as Xerox, Micro Documentaries, Cisco, and Wells Fargo, which have nothing but good words to share on the productivity it offers. Step by step, Base adopted their customers’ recommendations, and learned from the best to innovate its product and make it as powerful as it is today.

Prices you can afford

The thing that makes Base CRM suitable for large enterprises as well as for small companies is its flexible pricing scheme, as the company offers affordable packages for startups ($25/month), and fully-featured sales kits for enterprise-grade users ($125/month). A 14-days free-of-charge trial is also available for all users interested to explore the features first.

Overview of Base CRM Features

  • Complete with core sales tools
  • Full visibility into current opportunities in your sales pipeline
  • Insights to grow your business
  • Tailored to your needs
  • Set sales goals and quotas
  • User-friendly and easy to navigate controls
  • Track and sort email automatically
  • Integrate with the popular online and social media tools
  • Powerful and unified sales contact card
  • Easy access to call records, emails and notes
  • Syncing of communication exchanges in one file
  • Fast integration of your email account to Base to track customer interactions
  • Auto-updating of contacts
  • Integration with Google Apps
  • Easy access with and filtering/sorting of relevant data
  • Analysis of customer data
  • Access all of data 24/7 anywhere on your mobile phone or tablet, even when it is offline
  • Use of geolocation in real time to search for prospects and customers that are nearby
  • Lead tracking and capture
  • Easy production of sales reports and forecasts
  • Fast call function from Base
  • Recording of calls with customers

Awards & Quality Certificates

Base CRM Position In Our Categories

Position of Base CRM in our main categories:

10

Base CRM is one of the top 10 CRM Software products

10

Base CRM is one of the top 10
CRM Software products


Base CRM is also listed in the following subcategories:

Category:Position:
Online CRM Software#10 Social CRM Software#10

It is important to realize that hardly any software in the CRM Software category is going to be an ideal solution able to fulfill all the goals of all company types, sizes and industries. It may be a good idea to read a few Base CRM reviews first as specific software can perform well exclusively in a really small group of applications or be created with a very specific industry in mind. Others may operate with an idea of being easy and intuitive and consequently lack complicated features needed by more experienced users. You can also come across solutions that focus on a large group of customers and give you a powerful feature toolbox, but that usually comes at a higher cost of such a software. Be certain that you're aware of your requirements so that you buy a solution that provides specifically the elements you look for.

How Much Does Base CRM Cost?

Base CRM Pricing Plans For Enterprises & Small Business:

Base offers a full-featured free trial version for 14 days, and three SMB and enterprise pricing plans to meet the needs of different users. You can easily sign up for Base free trial here or take a look at the pricing details below and see which plan looks most interesting:

Starter – $25/user/month

  • Basic sales tracking
  • Customer management for up to 5 users

Professional – $75/user/month

  • Complete CRM
  • Reporting

Enterprise – $125/user/month

  • All-in-one Sales & CRM platform

All the packages have Base’s unlimited features for leads, contacts, deals, and tasks.

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Base CRM reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Base CRM. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

235

NEGATIVE SOCIAL MENTIONS

5

Video

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • India
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • TRAINING

Base CRM User Reviews

What are Base CRM pricing details?

Base CRM Pricing Plans:

Base offers a full-featured free trial version for 14 days, and three SMB and enterprise pricing plans to meet the needs of different users. You can easily sign up for Base free trial here or take a look at the pricing details below and see which plan looks most interesting:

Starter – $25/user/month

  • Basic sales tracking
  • Customer management for up to 5 users

Professional – $75/user/month

  • Complete CRM
  • Reporting

Enterprise – $125/user/month

  • All-in-one Sales & CRM platform

All the packages have Base’s unlimited features for leads, contacts, deals, and tasks.

What integrations are available for Base CRM?

Base integrates with various tools and services listed below to make you even more productive:

  • Google
  • Facebook
  • Dropbox
  • Xero
  • MailChimp
  • Harvest
  • Google Drive
  • Google Chrome
  • Yesware
  • Zapier
  • Outlook
  • Quoteroller

User reviews


8 Reviews

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3
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Average Rating

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The most favorable review

Kathy


Pros:
In my opinion, Base CRM is an excellent management app for companies that have offices in multiple locations. You can use it to manage all projects in one place and its keeps all employees in the loop about all project deals and details.

Cons:
Base is a top class product overall. The only glitch is the app loads slowly on my mobile phone when I am on the road and try to access the app using the cellular network.

The least favorable review

Chester


Pros:
I simply love the amazing features and it is easy to set up contacts and follow ups. The app is much easier to use compared to other software I used before. I appreciate that the mobile version is offered free. Plus, Base CRM works smoothly with my email.

Cons:
It is a drawback that the computer-based version offers more features. But I don’t have any complaints about this app as it seems to be better than other CRM systems I’ve used. Base CRM is useful as it offers what I need.


Kathy

Verified
user
In my opinion, Base CRM is an excellent management app for companies that have offices in multiple locations. You can use it to manage all projects in one place and its...

Cedric

Verified
user
There are many features I love such as the simple user interface and easy linking of my email. The app is easy to customize. I appreciate the keyword tagging feature and...

Denise

Verified
user
I love that Base CRM offers me great mobility. I can have the info I need on my desk and in my hand any time. I need to pay just $15/month and it is even cheaper to opt...

Chester

Verified
user
I simply love the amazing features and it is easy to set up contacts and follow ups. The app is much easier to use compared to other software I used before. I appreciate...

Michelle

Verified
user
I love that Base CRM’s layout is easy to navigate. I can set up my pipeline any way I want. The email integration is smooth. I can easily add leads, contacts, and...

Lucia

Verified
user
I think Base is an awesome application. We tried out Bitrix, Pipedrive, and Microsoft Dynamics, but we got what we needed only with Base. I appreciate the robust...

Elbert

Verified
user
I love that Base is very intuitive. The solution offers 90% of the features out of the box and you don’t have to worry about added set up. The intuitive screen design...

Mable

Verified
user
I love the clean user interface that is simple to navigate. The iOS app is the same. Other CRMs look complicated and confusing and are difficult to use which affects...

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