OKKAMI Review
What is OKKAMI?
OKKAMI is a digital guest engagement platform used by businesses in the hospitality industry to better guest experience, improve customer communication and staff management, and increase revenue.
The platform allows you to implement a contactless guest experience. Hotel guests can upload information online before checking in, use mobile keys to access booked rooms, and order meals, and request room services without making phone calls or approaching the staff in person.
OKKAMI permits hotel staff to communicate with customers in any language and from any location. Plus, you can send notifications to relay targeted promotions to customers and deliver important reminders to guests while they’re staying at the hotel. Assigning work orders and tickets to team members and tracking their status are possible as well.
Show MoreOverview of OKKAMI Benefits
Touchless Guest Experience
OKKAMI helps you improve customer satisfaction by enabling a touchless guest experience. For example, before checking in at the hotel, guests can already submit all information and documents needed for check-in, such as a passport photo and TM6 arrival card. This expedites your check-in process, as guests no longer have to waste their time filling in information at the front desk.
OKKAMI allows guests to view digital menus and place orders from any location using its mobile app. Moreover, they can control in-room devices and components directly from their own mobile phones, eliminating the need to press any wall buttons or use traditional remote controls. Guests can also chat with staff in real-time even if they aren’t present on-site and don’t share the same native language with them.
Request Management
The guest engagement platform provides features that enhance how your teams handle and fulfill guest requests. Staff can easily assign work orders and tickets to team members without communicating with them face-to-face. All guest requests and staff assignments are displayed on a dashboard.
Thus, you can see the team member to whom the request is assigned, the location where the team member is designated, the delivery or room service item requested by the guest, and the request’s status. Additionally, you can integrate OKKAMI with the systems used by your hotel, vendors, and affiliates to fulfill requests more efficiently. These include PMS, POS, restaurant, retail, travel and tour management, and spa booking systems.
Customer Communication
OKKAMI gives you the ability to communicate with potential and current customers in a timely, personalized, and targeted way. For instance, you can communicate special promotions to specific audiences through notifications that are automatically delivered to them at scheduled times. You can also send targeted notifications to customers based on their location. This allows you to promote packages, discounts quickly, and offers in a hotel branch when customers are nearby.
Show MoreOverview of OKKAMI Features
- Touchless Check-In/Out
- Mobile Keys
- Digital Menus
- In-Room Component Control
- Fulfillment Requests
- Work Order & Ticket Assignment
- 3rd Party Service Integrations
- Live Chat
- Targeted Notifications
Awards & Quality Certificates
OKKAMI Position In Our Categories
Knowing that companies have distinctive business-related demands, it is only reasonable they steer clear of subscribing to a one-size-fits-all, ”best” solution. Having said that, it would be hard to stumble on such an app even among well-known software products. The practical thing to do is to write the several major aspects that require consideration such as major features, pricing, skill competence of staff members, organizational size, etc. After which, you should perform your product research exhaustively. Browse through some of these OKKAMI evaluations and check out each of the software options in your list more closely. Such comprehensive product research ensure you circumvent mismatched applications and pay for the system which delivers all the benefits your business requires.
Position of OKKAMI in our main categories:
TOP
50
OKKAMI is one of the top 50 Hotel Management Software products
If you are considering OKKAMI it could also be sensible to examine other subcategories of Hotel Management Software collected in our database of SaaS software reviews.
It is crucial to keep in mind that virtually no app in the Hotel Management Software category is an ideal solution that can meet all the requirements of different business types, sizes and industries. It may be a good idea to read a few OKKAMI Hotel Management Software reviews first as specific solutions might perform well only in a very narrow group of applications or be designed with a very specific industry in mind. Others might function with a goal of being easy and intuitive and as a result lack complicated functionalities welcomed by more experienced users. There are also apps that focus on a broad group of customers and provide a rich feature toolbox, however this in most cases comes at a more significant price of such a software. Be certain that you're aware of your needs so that you select a software that offers exactly the functionalities you look for.
How Much Does OKKAMI Cost?
OKKAMI Pricing Plans:
Free Trial
Starter
$250/month
Essentials
Contact vendor
Essentials Plus
Contact vendor
Pro
Contact vendor
What are OKKAMI pricing details?
OKKAMI Pricing Plans:
Free Trial
Starter
$250/month
Essentials
Contact vendor
Essentials Plus
Contact vendor
Pro
Contact vendor
OKKAMI offers pricing plans for all types of hospitality businesses, including an enterprise pricing plan that provides a staff ticketing system and custom app development services. Here are the details of each plan:
Starter – $250/month
- Live chat & messaging
- Store management
- Digital menus
- Notifications & Promotions
- Fulfillment request dashboard
Essentials – by quote
- All features in Starter Plan
- PMS room management
- Folio viewing on PMS interface
- Contactless check-in/out
- Welcome & Check-out emails
- Touchless deliveries & e-signatures
- Booking link
- Request management interface
- Guest profiles
- Custom app development services – Essentials
Essentials Plus – by quote
- All features in Essentials Plan
- Branded app guest profiles
- Branded Android & iOS apps
- Custom app development services – Essentials Plus
Pro – by quote
- All features in Essentials Plus Plan
- Staff ticketing tool
- Custom app development services – Pro
User Satisfaction
Positive Social Media Mentions
54
Negative Social Media Mentions
0
We realize that when you make a decision to get a Hotel Management Software it’s vital not only to learn how professionals rank it in their reviews, but also to find out whether the actual people and companies that purchased it are actually happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and OKKAMI reviews across a broad range of social media sites. The information is then presented in an easy to understand way showing how many users had positive and negative experience with OKKAMI. With that information at your disposal you should be equipped to make an informed purchasing choice that you won’t regret.
Video
Technical details
Devices Supported
- Android
- iPhone/iPad
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
- Chinese
- German
- Hindi
- Japanese
- Spanish
- French
- Russian
- Italian
- Dutch
- Portugese
- Polish
- Turkish
- Swedish
Pricing Model
- Monthly payment
- Quote-based
Customer Types
- Small Business
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for OKKAMI?
OKKAMI integrates with the following providers of services, systems, and technologies used in the hospitality industry:
- Booking Holdings
- Cendyn
- Globel Hotel Alliance
- Amazon
- Heroku
- Samsung
- Apple
- Honeywell
- Philips
- Agilysys
- HotSOS
- MessageBox
- Infovalue
- GuestTek
- OpenKey
- Entrava
- Hafele
- SOTI
- Oracle Micros
- HMS
- Infor
- Shopify
- SpaBooker
- Bit Solution
OKKAMI User Reviews
OKKAMI average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: Very easy to use with a built in auto translation makes it easy to communicate with potential and existing customers
CONS: I have not experienced any issues with the software.
The least favorable review
PROS: Very easy to use with a built in auto translation makes it easy to communicate with potential and existing customers
CONS: I have not experienced any issues with the software.
More reviews from 2 actual users:
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Latest
- Latest
- Most useful
- Most positive
- Most negative
Very user friendly app with many useful features
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.10.2021
Company Size: 11-50 Employees
Industry: Hospitality
PROS: - contains many features useful for hospitality business such as integrated messaging and guest profiling - - responsive customer support
CONS: - user interface for non-US language can be improved
There are many components to the software, I am reviewing the Unified Chat feature
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 07.06.2021
Company Size: 1-10 Employees
Industry: Retail
PROS: Very easy to use with a built in auto translation makes it easy to communicate with potential and existing customers
CONS: I have not experienced any issues with the software.
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OKKAMI user reviews
Very user friendly app with many useful features
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 28.10.2021
Company Size: 11-50 Employees
Industry: Hospitality
There are many components to the software, I am reviewing the Unified Chat feature
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 07.06.2021
Company Size: 1-10 Employees
Industry: Retail
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