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OnlyOffice Review

OnlyOffice
Our score: 8.5 User satisfaction: 97%

What is OnlyOffice?

OnlyOffice is a feature-rich, comprehensive, open office, cloud-based office and productivity suite. Formerly called TeamLab Office, the software offers users with an integrated platform that has the core elements of online document editors, CRM, Document and Project Management tools. OnlyOffice also supports numerous formats such as DOC, PDF, HTML, TXT, DOCX and CSV among others.

In addition, this solution comes with an email aggregator, milestones and a project time tracker. As a very popular alternative to Microsoft Office, OnlyOffice is widely used by over two million users all over the world and is branded as a competent platform for project and document management as well as creating and managing customer relations.

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Overview of OnlyOffice Benefits

OnlyOffice is the most feature-rich office and productivity suite that provides all the necessary tools to organize every step of your business: online document editors, mail, CRM, document management, projects, chat, calendar, community with blogs, forums, news, etc. The software boasts of core CRM capabilities to help users manage and stay on top of their customer relations and business processes as well as monitor sales and assess the success of potential partnerships and deals.

OnlyOffice offers the most complete online document editors that ensures the high compatibility with MS Office and OpenDocument formats and offers a variety of collaboration features including two co-editing mode (Fast and Strict) (not available in any other software), integrated chat, commenting, tracking changes, version control, etc. The software offers a wide selection of Online Document Editors that are created in HTML5’s canvas element. OnlyOffice also supports various document formats, including DOC, PDF, HTML, TXT, DOCX and CSV to name a few.

Desktop and mobile apps that allow to edit documents offline and manage them on the go. (Apps for Android provide the document management features only). OnlyOffice can be deployed on your own server (there is even free version for up to 20 users), so users take a full control of their data.

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Overview of OnlyOffice Features

  • Business collaboration tools
  • Calendar
  • CRM system and invoicing
  • Document management feature set
  • Email aggregator
  • List of team members
  • Online office suite
  • Project management toolset

OnlyOffice Position In Our Categories

Since companies have unique business-related wants, it is only reasonable that they avoid purchasing a one-size-fits-all, ”best” software system. Having said that, it is almost impossible to stumble on such a software solution even among well-known software products. The logical thing to undertake can be to take note of the numerous main factors which entail research like major features, pricing, skill ability of staff members, business size, etc. After which, you should do your product research comprehensively. Browse over some of these OnlyOffice evaluations and explore each of the solutions in your list more closely. Such comprehensive product investigation guarantees you steer clear of unfit software products and select the one that delivers all the aspects your business requires to be successful.

Position of OnlyOffice in our main categories:

TOP 200

OnlyOffice is one of the top 200 Collaboration Software products

TOP 20

OnlyOffice is one of the 20 Office Software products

TOP 20

OnlyOffice is one of the top 20 Version Control Systems products

It's important to realize that virtually no app in the Office Software category is a perfect solution able to fulfill all the requirements of various business types, sizes and industries. It may be a good idea to read a few OnlyOffice Office Software reviews first as specific software can excel only in a really small set of applications or be designed with a really specific industry in mind. Others can operate with an intention of being simple and intuitive and consequently lack advanced functionalities needed by more experienced users. You can also come across apps that support a broad group of customers and offer a rich feature base, but this in most cases comes at a higher cost of such a software. Be certain that you're aware of your requirements so that you purchase a service that provides all the features you search for.

How Much Does OnlyOffice Cost?

OnlyOffice Pricing Plans:

Free Trial

1-2 active users

$72 /Year

3-5 active users

$144/ Year

6-10 active users

$40 /Month

11-20 active users

$75 /Month

21-30 active users

$125 /Month

31-50 active users

$200 /Month

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What are OnlyOffice pricing details?

OnlyOffice Pricing Plans:

Free Trial

1-2 active users

$72 /Year

3-5 active users

$144/ Year

6-10 active users

$40 /Month

11-20 active users

$75 /Month

21-30 active users

$125 /Month

31-50 active users

$200 /Month

OnlyOffice offers several pricing options for its users. Their cloud-based software pricing varies depending on the number of users. As plan increases, so does the storage capacity:

ONLYOFFICE SaaS Edition
Prices valid till 03/31/2018
Plan 1 Month ($) 1 Year ($) 3-Year ($)
1-2 active users + 8 GB disk storage space per 1 and 3 years only 72 144
3-5 active users + 20 GB disk storage space per 1 and 3 years only 144 288
6-10 active users + 40 GB disk storage space 40 288 576
11-20 active users + 80 GB disk storage space 75 540 1080
21-30 active users + 120 GB disk storage space 125 900 1800
31-50 active users + 200 GB disk storage space 200 1440 2880
If you need more than 50 active users on the portal, please contact their sales department: sales@onlyoffice.com

 

User Satisfaction

Positive Social Media Mentions 38
Negative Social Media Mentions 1

We realize that when you make a decision to buy a Office Software it’s vital not only to find out how experts score it in their reviews, but also to find out whether the real people and enterprises that bought these solutions are genuinely happy with the service. Because of that need we’ve designer our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and OnlyOffice reviews across a broad array of social media sites. The information is then presented in a simple to digest way revealing how many people had positive and negative experience with OnlyOffice. With that information at your disposal you will be equipped to make an informed purchasing choice that you won’t regret.

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Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • One-time payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for OnlyOffice?

OnlyOffice integrates with the following business systems and applications:

  • Dropbox
  • Box
  • Google Drive
  • OneDrive

OnlyOffice User Reviews

OnlyOffice average rating:

Average score
4.1/5 (14 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

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The most favorable review

Marina Firsova

PROS: There are lot of tools and options we use every day for our work. It's easy to find them in the list of modules and adjust as we need. And we can synchronize our data with a third part services. If you have a high level of confidence you can choose Enterprise version to put all data on your own server.

CONS: Adding new features are a little bit rarely and we are looking forward to ip telephony system and some other options.

Reviewed 8 years ago

Read full review >

The least favorable review

Jane

PROS: This is an all-in-one platform that is perfect for my business. I do not need to use multiple apps just to satisfy different tasks anymore. I get nothing but great user experience from ONLYOFFICE too.

CONS: ONLYOFFICE efficiently meets all my office demands. I think ONLYOFFICE has no disadvantages or flaws.

Reviewed 5 years ago

Read full review >

More reviews from 14 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Enhances teamwork through the cloud

Read full review >
Ethyl
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 05.12.2021 Company Size: 11-50 Employees Industry: Design

PROS: Creating and completing projects have become easier with ONLYOFFICE. I can seamlessly share files to anybody through the tool as well, instead of merely depending on emails. And this greatly boosts our connection with clients.

CONS: I find its margin feature quite problematic. First, there’s no mirror margin. And second, its different margin selection looks pretty much similar.

What do you think about this review?

Great Poor

Boosting our office performance through a cloud solution

Read full review >
Roel
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 11.10.2021 Company Size: 11-50 Employees Industry: Food & Beverages

PROS: ONLYOFFICE is a great cloud-based tool that boosts collaboration and productivity in our team. It lets us easily make and edit documents online together. Also, we can upload documents to our account, and easily share it inside or outside the company.

CONS: ONLYOFFICE doesn’t offer handy mobile version. That is why we need to go online using a desktop, or use the web tool when necessary.

What do you think about this review?

Great Poor
Show More User Reviews (14)

Serves as our customer relationship management tool

Read full review >
Audra
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.08.2021 Company Size: 11-50 Employees Industry: Market Research

PROS: ONLYOFFICE has a dependable CRM platform that serves us efficiently. First, we can import contacts from different sources into it easily, and opening such data is also a breeze. And second, editing and sharing contact details give us no problem as well. We can have these all in a single CRM tool.

CONS: There are file formats that ONLYOFFICE cannot handle such as documents from MS Excel. This is a problem when we need to import dozens of contacts at once. We often resort to changing the format, or find some other platform to do the job.

What do you think about this review?

Great Poor

Fantastic and functional for our office

Read full review >
Earlene
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.07.2021 Company Size: 11-50 Employees Industry: Primary/Secondary Education

PROS: This is a comprehensive platform that helps me perform different tasks in one place. In managing files and information, for example, I only use this tool instead of preparing a lot of apps. ONLYOFFICE is very convenient for creating and keeping different documents, especially that it efficiently handles all PDF files I use. Moreover, it comes with a long list of language preference options that are useful on some but critical moments. And the platform has a professional team of support that always helps me solve some issues.

CONS: The graphic designer and some new updates often stumble on errors that impedes my workflow, thus they should be updated and improved for better performance. I encounter some problems with using ONLYOFFICE on some operating systems as well. This is why I fail connecting some of my devices.

What do you think about this review?

Great Poor

Our feedback from using the ONLYOFFICE platform

Read full review >
Keaton
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.07.2021 Company Size: 11-50 Employees Industry: Biotechnology

PROS: ONLYOFFICE is an easy to use platform with great aesthetics, and is loaded with tons of great features that help us every day. It comes with a reliable CRM tool that securely keeps customer contact details, an efficient project manager for handling our tasks, and an emailing feature that comes in very handy. ONLYOFFICE also lets us easily track personal details, as well as conveniently post updates and announcements for everybody in the company. And when we encounter some problems when using ONLYOFFICE, its support team always helps us sort things out.

CONS: ONLYOFFICE has no built-in templates for documents, projects and emails among other features. That could have been helpful for us when starting certain tasks. Moreover, we’ve had some problems when setting up ONLYOFFICE. Its downloading and installation processes take quite long, and learning it up isn’t easy. However, everything is smooth when we’ve began understanding the use of the platform.

What do you think about this review?

Great Poor

OnlyOffice is an Excellent Office Suite

Read full review >
Alexanne
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 28.05.2021 Company Size: 1-10 Employees Industry: Research

PROS: Compared to Office365, OnlyOffice supports docx format way better. Aside from that, I like that the developers frequently release new versions of the product which mean you got to enjoy new functionalities and features. It gets better and better.

CONS: Some processes such as opening document take some time. Would be great if the system can be a bit faster.

What do you think about this review?

Great Poor

All-in-one Office Suite

Read full review >
Alysa
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 26.05.2021 Company Size: 1-10 Employees Industry: N/A

PROS: We’ve been long waiting and searching for a product that offers everything we need when it comes to working with documents and will help us with our job. Thanks for providing us what we are looking for.

CONS: So far everything is great. I cannot find any disadvantage of using this product yet.

What do you think about this review?

Great Poor

Simple but brilliant for handling different documents

Read full review >
Gail
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 31.03.2021 Company Size: More than 100 Employees Industry: Information Technology and Services

PROS: ONLYOFFICE offers smooth file sharing capacity with hefty of available file storage space. Some other great features include efficient handling of different formats, availability of cool fonts, as well as reliable teamwork elements. It lets us see recent changes in a document or view history.

CONS: It is a pricy solution because we need to pay for each user. I wish for a package that is suitable for an entire company.

What do you think about this review?

Great Poor

Complete cloud platform for any teamwork tasks

Read full review >
Carolyne
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.03.2021 Company Size: 11-50 Employees Industry: N/A

PROS: ONLYOFFICE is a complete tool for doing and managing different office tasks. It boasts seamless UI and can handle different file formats, which means it helps us achieve better performance on the job. The platform also helps me manage different departments in our company in one hub. And these functions even becomes better when we set basic hosting for emailing. Moreover, it has a dependable sharing feature, and it links to WIKI as a source of information.

CONS: I prefer keeping the chatting feature in the client even when I’m on private hosting. I also prefer using other emailing platform, instead of relying on what ONLYOFFICE offers. Another minor change that the platform should make is turning the RRSS icon into a simple notification logo, since that is the purpose that it serves. The invoicing feature needs improvements in terms of managing contents to make it more functional. And lastly, I find customization and resources quite inconvenient to use, so I simply use the platform as it is.

What do you think about this review?

Great Poor

Reliable and high quality cloud platform

Read full review >
Jane
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 07.01.2021 Company Size: 11-50 Employees Industry: N/A

PROS: This is an all-in-one platform that is perfect for my business. I do not need to use multiple apps just to satisfy different tasks anymore. I get nothing but great user experience from ONLYOFFICE too.

CONS: ONLYOFFICE efficiently meets all my office demands. I think ONLYOFFICE has no disadvantages or flaws.

What do you think about this review?

Great Poor

Great for Linux

Read full review >
Guadalupe
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 22.09.2019 Company Size: More than 100 Employees Industry: Computer Software

PROS: OnlyOffice simple interface makes it easier for end users to find their way through the program. Its functionalities and features are fantastic. I like the ability to share files without the need to acquire other file-sharing tools like gdrive. The interoperability with MS formats is also commendable.

CONS: The service got a very poor Hi-DPI support. I had it in a high DPI display and the program appears terrible.

What do you think about this review?

Great Poor

We use OnlyOffice to create and view documents

Read full review >
Amos
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 18.09.2019 Company Size: 1-10 Employees Industry: Education Management

PROS: In my perspective, the best things about OnlyOffice are its simplicity and user-friendliness. It’s no brainer. You don’t have to learn a complicated process to make the most out of the system. It’s a great tool for viewing and creating documents that are not word.

CONS: Compared to other extensions, the number and types of tools offered by this program are quite limited.

What do you think about this review?

Great Poor

We love this online office suite!

Read full review >
Yasmin
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.09.2019 Company Size: Industry: Computer Software

PROS: OnlyOffice is a great project management system that’s simple yet brings a lot of incredible things. We have fallen in love with it and are happy users for many years now.

CONS: There’s no way to edit PDF files. Wish the platform offer this functionality in the new versions.

What do you think about this review?

Great Poor

Fantastic software for business

Read full review >
Marina Firsova
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 04.09.2017 Company Size: N/A Industry: N/A

PROS: There are lot of tools and options we use every day for our work. It's easy to find them in the list of modules and adjust as we need. And we can synchronize our data with a third part services. If you have a high level of confidence you can choose Enterprise version to put all data on your own server.

CONS: Adding new features are a little bit rarely and we are looking forward to ip telephony system and some other options.

What do you think about this review?

Great Poor
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OnlyOffice user reviews

Enhances teamwork through the cloud

Read full review >
Ethyl
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 05.12.2021 Company Size: 11-50 Employees Industry: Design

Boosting our office performance through a cloud solution

Read full review >
Roel
4/5

Overall impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 11.10.2021 Company Size: 11-50 Employees Industry: Food & Beverages

Serves as our customer relationship management tool

Read full review >
Audra
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 11.08.2021 Company Size: 11-50 Employees Industry: Market Research

Fantastic and functional for our office

Read full review >
Earlene
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.07.2021 Company Size: 11-50 Employees Industry: Primary/Secondary Education

Our feedback from using the ONLYOFFICE platform

Read full review >
Keaton
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.07.2021 Company Size: 11-50 Employees Industry: Biotechnology
Louie Andre

By Louie Andre

B2B & SaaS market analyst and senior writer for FinancesOnline. He is most interested in project management solutions, believing all businesses are a work in progress. From pitch deck to exit strategy, he is no stranger to project business hiccups and essentials. He has been involved in a few internet startups including a digital route planner for a triple A affiliate. His advice to vendors and users alike? "Think of benefits, not features."

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