OnTime 360 Review

OnTime360 includes a wide array of features and benefits for all its user types. Here are some of the core functions of the software:

Ultimate management control for owners and managers

Oversee your team’s tasks and choose specific permissions a member can access the user management feature. Cut down time by utilizing automated timesheets and managing wages efficiently so you will have more time to handle high-level operations. The Smart Client technology also lets you work both online and offline so you won’t meet any hitches when there are Internet connectivity issues.

Vehicle maintenance is crucial to your business. You will receive alerts when a vehicle has reached a scheduled date or mileage wherein maintenance is required. Additionally, you can also track and manage all orders in your system through searching, sorting, and filtering. All addresses where your company has delivered to or picked from is saved so you can provide customers in the same area with real-time pricing quotes. This also configures routes for a scheduled or routine pickup.

When it comes to your invoice and payment management, OnTime 360 seamlessly integrates with your QuickBooks accounting information. Invoices can be generated automatically to save time. Meanwhile, you can set pricing formulas for different options and services which are calculated by the system and then given to the dispatcher. Other pricing configurations include maintaining your charges to customers and wages to subcontractors and dispatchers.

Streamline operations for dispatchers and customer service representatives

A user-friendly interface design reduces the learning curve for your dispatchers and CSRs. This lets you easily view real-time information on where drivers so you can make informed decisions in assigning new orders. You will have multiple methods of communications through internal messaging, text, or email in case voice communication is not possible between the driver and dispatcher.

The courier software solution centralizes unique customer needs with comprehensive order entry tools. You can also view and edit information through the common interface for a shipment or package. Color coding is used for quickly identifying which orders are impending or past due. There is also a robust wage calculation tool where the user can clock in and clock out to accurately track the orders they processed, the time they logged, and the distance they have driven.

Robust on-the-go tools for drivers, messengers, and couriers

Drivers, messengers, and couriers are always on the go. Hence, their phone is a vital device for communication. OnTime 360 has a Wide Mobile Device Support feature which means it’s compatible with any device. For those who are non-smartphone users, they can still integrate the system with its WAP Device Support. In case of unreliable cellular service in some locations, drivers can still work without internet connection. Its global database helps drivers search for the customer quickly both online and offline.

An assigned order queue (direct assignment, unassigned order, and route stops) improves efficiency. There is an automatically-generated POD for drivers using the order information. As requested by the customer, the driver can use their mobile device for COD and Digital Signature Capture in real time. Other features such as GPS, time clock, and barcode scanning are available.

Convenient assistance for customers

Providing a convenient and effective service to your customers is vital for growing your delivery business. The software has a tool called Customer Web Portal. This is where your customers can input their own personal address books. They can also see enter their order, view their order history, and access dispatching tools. The website is customizable to your branding design and existing layout with its ASP.NET Master Page technology.

Give your customers the control to dispatch on their own and view the status of their orders in a timely fashion. They can also print their own waybills, bills of lading, and shipping labels which saves you and your customer’s time as they no longer have to contact your company for it.