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OpenBack Review

OpenBack
Our score: 8.0 User satisfaction: 99%

What is OpenBack?

OpenBack is an intelligent notifications delivery application designed to significantly enhance app engagement and usage by sending the perfect one-to-one notifications to users at the very right moment. With OpenBack, companies are able to configure their mobile apps to send personalized notifications that empower users to perform the desired actions, thereby improving engagement and retention.

The software utilizes a user-centric approach with their notifications, an element that is not offered by push notifications. OpenBack gives users total full notification management along with a plethora of features including over 30 user-centric triggers, machine learning triggers, intuitive dashboards, and analytics to name a few.

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Overview of OpenBack Benefits

OpenBack is simply better than push notifications, delivering 1o to 15 times more interaction rate compared to the latter. With its intelligent delivery and management, OpenBack enables any mobile app to send notifications in the best possible way to their users, ranging from SMS to emails among others. The system does so that results to users becoming more empowered to perform desired actions.

Most users ignore automated notifications because they are boring, not quite engaging, and often delivered in the worst possible time. With OpenBack, notifications are personalized and are built with the user in mind. Not only do OpenBack notifications encourage users to do certain actions, but also enhances user retention, improves win back and re-engagement rate exponentially.

Personalization is one OpenBack’s critical components as to why many users opt to engage with their apps’ notifications. Each notification delivered is customized to provide users with the best experience, laced with specific content and triggers and delivered at the best possible moment.

Compared to expert marketers who send notifications based on an educated guess, OpenBack times the delivery of its notifications based on contextual triggers. These smart notifications have proven to be quite effective in its purpose, with customers enjoying more than 70% user interaction.

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Overview of OpenBack Features

  • Multiple Message Types
  • Multi-App Management
  • Intelligent Routing
  • Notification Personalization
  • Recurring Delivery Settings
  • Access 30+ groups of Device Triggers
  • Custom Triggers
  • Advanced Triggers
  • User Preference Triggers
  • Machine Learning Triggers
  • Full Notification Funnel Tracking
  • Campaign Manager Reporting
  • Interactive Rate Tracking
  • Reporting API
  • CRM integration
  • Guaranteed Delivery
  • Smart User Permission Management
  • Offline mode
  • Encryption
  • Pre-Permission User Dialog
  • Fixed Region Platform
  • Campaign API
  • Email Service Provider

What Problems Will OpenBack Solve?

Scenario #1: OpenBack sends each notification on a one-to-one basis and can be triggered at unique moments for each app user. Once a message is created, the user can choose which contextual triggers are essential to the notification campaign.

Scenario #2: OpenBack sends the notifications directly to each user’s device, so they can appear instantly or be scheduled to trigger when ready. 

Scenario #3: OpenBack supports delivery of multiple message types including notifications, Interactive Display Messages (IDM’s), SMS and email. Clients can choose which message is most relevant to the content and can deliver a full page image, video, URL or custom HTML to help get a message across in the right way.

OpenBack Position In Our Categories

Since companies have distinct business requirements, it is practical they steer clear of choosing an all-encompassing, “perfect” software solution. At any rate, it is almost impossible to chance on such application even among well-known software solutions. The rational step to do would be to make a list of the numerous key functions which entail scrutiny such as major features, pricing, skill capability of the employees, organizational size, etc. Then, you should perform the research through and through. Go over some OpenBack evaluations and explore the other applications in your shortlist in detail. Such well-rounded product research ensures you circumvent unsuitable software solutions and subscribe to the system that provides all the benefits your company requires for optimal results.

Position of OpenBack in our main categories:

TOP 500

OpenBack is one of the top 500 IT Management Software products

Every enterprise has its own characteristics, and can need a special IT Management Software solution that will be adjusted to their business size, type of clients and staff and even specific industry they deal with. You should not count on finding a perfect solution that is going to be suitable for each company regardless of their history is. It may be a good idea to read a few OpenBack IT Management Software reviews first and even then you should keep in mind what the software is intended to do for your business and your staff. Do you require an easy and straightforward service with just basic functions? Will you really use the advanced tools required by pros and big enterprises? Are there any specific features that are especially practical for the industry you work in? If you ask yourself these questions it is going to be much easier to find a trustworthy solution that will match your budget.

How Much Does OpenBack Cost?

OpenBack Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are OpenBack pricing details?

OpenBack Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact OpenBack for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 141
Negative Social Media Mentions 1

We are aware that when you decide to get a IT Management Software it’s important not only to learn how professionals score it in their reviews, but also to discover whether the actual clients and companies that purchased it are genuinely happy with the product. Because of that need we’ve created our behavior-based Customer Satisfaction Algorithm™ that collects customer reviews, comments and OpenBack reviews across a broad range of social media sites. The information is then presented in an easy to digest way revealing how many people had positive and negative experience with OpenBack. With that information available you will be ready to make an informed buying choice that you won’t regret.

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for OpenBack?

OpenBack integrates with the following business systems and applications:

  • MailChimp
  • SendGrid
  • Twilio
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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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