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OpenBack Review

OpenBack
Our score: 8.0 User satisfaction: 99%

What is OpenBack?

OpenBack is an intelligent notifications delivery application designed to significantly enhance app engagement and usage by sending the perfect one-to-one notifications to users at the very right moment. With OpenBack, companies are able to configure their mobile apps to send personalized notifications that empower users to perform the desired actions, thereby improving engagement and retention.

The software utilizes a user-centric approach with their notifications, an element that is not offered by push notifications. OpenBack gives users total full notification management along with a plethora of features including over 30 user-centric triggers, machine learning triggers, intuitive dashboards, and analytics to name a few.

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Overview of OpenBack Benefits

OpenBack is simply better than push notifications, delivering 1o to 15 times more interaction rate compared to the latter. With its intelligent delivery and management, OpenBack enables any mobile app to send notifications in the best possible way to their users, ranging from SMS to emails among others. The system does so that results to users becoming more empowered to perform desired actions.

Most users ignore automated notifications because they are boring, not quite engaging, and often delivered in the worst possible time. With OpenBack, notifications are personalized and are built with the user in mind. Not only do OpenBack notifications encourage users to do certain actions, but also enhances user retention, improves win back and re-engagement rate exponentially.

Personalization is one OpenBack’s critical components as to why many users opt to engage with their apps’ notifications. Each notification delivered is customized to provide users with the best experience, laced with specific content and triggers and delivered at the best possible moment.

Compared to expert marketers who send notifications based on an educated guess, OpenBack times the delivery of its notifications based on contextual triggers. These smart notifications have proven to be quite effective in its purpose, with customers enjoying more than 70% user interaction.

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Overview of OpenBack Features

  • Multiple Message Types
  • Multi-App Management
  • Intelligent Routing
  • Notification Personalization
  • Recurring Delivery Settings
  • Access 30+ groups of Device Triggers
  • Custom Triggers
  • Advanced Triggers
  • User Preference Triggers
  • Machine Learning Triggers
  • Full Notification Funnel Tracking
  • Campaign Manager Reporting
  • Interactive Rate Tracking
  • Reporting API
  • CRM integration
  • Guaranteed Delivery
  • Smart User Permission Management
  • Offline mode
  • Encryption
  • Pre-Permission User Dialog
  • Fixed Region Platform
  • Campaign API
  • Email Service Provider

What Problems Will OpenBack Solve?

Scenario #1: OpenBack sends each notification on a one-to-one basis and can be triggered at unique moments for each app user. Once a message is created, the user can choose which contextual triggers are essential to the notification campaign.

Scenario #2: OpenBack sends the notifications directly to each user’s device, so they can appear instantly or be scheduled to trigger when ready. 

Scenario #3: OpenBack supports delivery of multiple message types including notifications, Interactive Display Messages (IDM’s), SMS and email. Clients can choose which message is most relevant to the content and can deliver a full page image, video, URL or custom HTML to help get a message across in the right way.

OpenBack Position In Our Categories

Because companies have specific business needs, it is sensible they steer clear of choosing an all-encompassing, “perfect” system. Needless to say, it would be difficult to discover such application even among branded software solutions. The correct thing to do should be to set down the numerous chief factors that demand examination such as major features, price terms, skill ability of the employees, organizational size, etc. Then, you must conduct your research through and through. Browse over these OpenBack review articles and explore the other applications in your shortlist in detail. Such detailed research makes sure you circumvent poorly fit software solutions and choose the system which includes all the tools your company requires to achieve growth.

Position of OpenBack in our main categories:

TOP 500

OpenBack is one of the top 500 IT Management Software products

Every organization has different wants and needs a software that can be personalized for their size, kind of employees and clients, and the particular industry they are in. For these reasons, no software can offer perfect features off-the-shelf. When you look for a software product, first be sure what you require it for. Read some OpenBack IT Management Software reviews and ask yourself do you need basic functionality or do you require advanced functionality? Are there any industry-specific features that you are seeking? Obtain the answers to these questions to aid your search. There are multiple aspects that you need to consider and these include your finances, specific business requirements, your company size, integration requirements etc. Take your time, check out a few free trials, and finally choose the system that presents all that you require to boost your organization effectiveness and productivity.

How Much Does OpenBack Cost?

OpenBack Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

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What are OpenBack pricing details?

OpenBack Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Contact OpenBack for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.

User Satisfaction

Positive Social Media Mentions 141
Negative Social Media Mentions 1

We are aware that when you decide to get a IT Management Software it’s important not only to learn how experts rank it in their reviews, but also to find out whether the actual people and enterprises that bought this software are genuinely happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and OpenBack reviews across a wide range of social media sites. The data is then featured in an easy to digest way indicating how many users had positive and negative experience with OpenBack. With that information at your disposal you will be equipped to make an informed business decision that you won’t regret.

Technical details

Devices Supported

  • Android
  • iPhone/iPad
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

What integrations are available for OpenBack?

OpenBack integrates with the following business systems and applications:

  • MailChimp
  • SendGrid
  • Twilio
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Nestor Gilbert

By Nestor Gilbert

Nestor Gilbert is a senior B2B and SaaS analyst and a core contributor at FinancesOnline for over 5 years. With his experience in software development and extensive knowledge of SaaS management, he writes mostly about emerging B2B technologies and their impact on the current business landscape. However, he also provides in-depth reviews on a wide range of software solutions to help businesses find suitable options for them. Through his work, he aims to help companies develop a more tech-forward approach to their operations and overcome their SaaS-related challenges.

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