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Opsgenie Review

Opsgenie
Our score: 9.2 User satisfaction: 98%

What is Opsgenie?

Opsgenie is an advanced incident management tool for detecting and reporting issues and prompting a quick response and resolution. 

Opsgenie’s functionalities are designed to streamline the crucial process of issue monitoring, alerting the right people to take action and address the problem as soon as possible. Despite its straightforward concept, this incident management tool offers sophisticated and highly customizable features designed to fit in different types of workflow.

Unlike traditional issue monitoring and reporting, Opsgenie is equipped with the intuitive capability to forecast potential issues based on aggregated signals. Through proper action mapping, this tool also automatically determines the people or teams best equipped to resolve the issues detected. Action mapping also determines when the alerts should be sent and through what channel the alerts are supposed to be broadcasted (phone, email, SMS, chat, and more). 

With its capability to assess and manage critical incidents from end to end in a timely manner, Opsgenie can be particularly helpful to businesses with always-on services, where system errors left undetected and not addressed immediately can potentially leave a negative impact on business operations.

Overview of Opsgenie Benefits

Accurate Issue Detection

As the central command center, Opsgenie monitors activities of integrated applications (logging, monitoring, ticketing, service desk, etc.). This allows the system to detect errors in these applications and tools by aggregating signals and incoming alerts. As a result, users can immediately address any issues with their tools and prevent or reduce downtime.

Centralized Alert-Related Functions

All alerts are consolidated in one place where they are categorized based on the type of issue, urgency, etc., and prioritized accordingly. This is especially useful for businesses that use different systems, which would require different monitoring and handling without a centralized incident management platform like Opsgenie.

On-Call Alert Management and Role-Based Customization

Alerts are sent to the teams equipped to handle and respond to certain incidents. You can predefine rules and conditions in preparation for potential issues to make sure that proper escalation routes are followed, and ensure that that these escalations are acknowledged. Depending on the type of incident, alerts can also be filtered to avoid spamming the other teams with irrelevant notifications, which keeps everyone focused on their priorities.

Noise Reduction

Opsgenie immediately filters out the noise that comes from other monitoring applications or tools. This function plays a vital role in keeping critical issues visible on the surface.

Flexibility

Filtering, broadcasting, escalating, etc., are highly configurable according to your business workflow and operations hierarchy. Opsgenie also offers access to its APIs. Depending on the multiplier of a purchased plan, you can make API requests depending on the number of users. Unlimited access to Opsgenie APIs is also available on the Enterprise package.

Multiple Integrations

Efficient and smooth collaboration with other applications is one of Opsgenie’s strong points. Opsgenie has more than 200 integrations that include monitoring and logging, automation, chat and collaboration, ticketing, API tools, and more.  

Postmortem Reporting and Analytics

Opsgenie’s straightforward but sophisticated approach to incident management involves consistent and accurate tracking and reporting of all activities from end to end. All data related to the lifecycle of an incident are automatically recorded. This offers insight into the problem, what causes it, and the steps necessary to avoid or minimize similar issues in the future, which opens opportunities to further improve internal operations.

Overview of Opsgenie Features

  • Incident management
  • Advanced post-incident analysis
  • Incident postmortems
  • Real-time incident event tracking
  • Alert lifecycle tracking
  • Alert classification 
  • Account-wide incident alerts
  • Advanced alert enrichment
  • Advanced alert customization
  • Custom alert actions
  • Alert and notification policies
  • Team-based organization and visibility
  • Data segmentation
  • On-call management
  • Optional alert fields
  • Automated Opsgenie actions
  • Action mapping systems
  • Incoming phone call routing
  • Advanced operations tools
  • Single sign-on access
  • Service status page
  • Service subscriptions
  • Service and infrastructure health analysis
  • Team-based service management
  • Alert to incident roll-up
  • Incident command center
  • Web conference bridge
  • Free stakeholder communications
  • Data encryption
  • Notification rule management
  • Downloadable and schedulable reports
  • Resource usage reports
  • Monthly overview analytics
  • Productivity analytics
  • On-call analytics
  • Attendance and efficiency analytics
  • Post-incident analysis reporting
  • Plan-based data retention 
  • Custom user roles
  • API access
  • Customizable bi-directional integrations 
  • Integrations with in-house/on-premise systems
  • Monitoring integrations
  • ChatOps integrations
  • Community, email, chat, and phone support
  • Native mobile application

Awards & Quality Certificates

An award given to products our B2B experts find especially valuable for companies
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
This award is given only to top B2B products and represents the highest possible level of service. It highlights the vendor’s extensive knowledge of the industry they’re selling to and the needs of their customers.

Opsgenie Position In Our Categories

Bearing in mind businesses have particular business-related requirements, it is only prudent that they steer clear of choosing a one-size-fits-all, “perfect” software product. At any rate, it is almost impossible to try to come across such a software system even among widely used software systems. The practicable step to do should be to list the numerous critical factors which entail consideration like crucial features, plans, technical skill capability of the users, business size, etc. Then, you should double down on your product research comprehensively. Read some Opsgenie review articles and check out the other software systems in your list in detail. Such detailed research ascertains you drop ill-fitting applications and select the system which has all the tools your company requires.

Position of Opsgenie in our main categories:

TOP 10

Opsgenie is one of the top 10 Application Performance Monitoring Software products

TOP 10

Opsgenie is one of the 10 IT Management Software products

If you are interested in Opsgenie it could also be sensible to check out other subcategories of Application Performance Monitoring Software listed in our base of B2B software reviews.

Since each organization has specific business needs, it is advisable for them to abstain from searching for a one-size-fits-all faultless software application. Needless to say, it would be futile to try to find such a platform even among market-leading software platforms. The clever thing to do would be to list the various important factors that require consideration such as required features, budget, skill levels of employees, company size etc. Then, you should do your research thoroughly. Read some Opsgenie Application Performance Monitoring Software reviews and investigate each of the other apps in your shortlist in detail. Such comprehensive homework can make sure you weed out ill-fitting platforms and choose the system that presents all the elements you need for business success.

How Much Does Opsgenie Cost?

Opsgenie Pricing Plans:

Free Trial

Free

5 users

Essentials

$11/user/month

Standard

$23/user/month

Enterprise

$35/user/month

Available pricing plans:

Free

  • Up to 5 users
  • Unlimited number of alerts
  • Email notifications (unlimited)
  • Android/iOS push notifications (unlimited)
  • 100 SMS notifications (US and Canada)
  • 100 SMS notifications (International)
  • iOS and Android mobile applications
  • API request limits depending on the number of users x1000
  • Team-based organization and visibility
  • Data segmentation
  • On-call management (schedules, escalation, and routing rules)
  • Optional alert fields
  • Alert lifecycle tracking
  • Alert classification (tags)
  • Monitoring integrations
  • ChatOps integrations
  • 3-month data retention
  • Community customer support coverage

Essentials – $11/user/month ($9/user/month when billed annually)

  • Unlimited alerts, email, and android/iOS push notifications.
  • US and Canada SMS/Voice notifications
    • number of user x100
    • $0.10 per additional notification
  • International SMS/Voice notifications
    • number of users x25
    • $0.35 per additional notification
  • API request limits depending on the number of users x1000.
  • iOS, Android, and Blackberry Dynamics mobile app
  • Monitoring and ChatOps integrations
  • Customizable bi-directional integrations with Jira Software and Jira Service Desk
  • Downloadable and schedulable reports
  • Resource usage reports
  • 6-month data retention
  • Email and chat support

Standard – $23/user/month ($19/user/month when billed annually)

  • All Essential plan features
  • Unlimited SMS/Voice notifications for US and Canda and international territories.
  • Unlimited access to Opsgenie APIs
  • Rich actionable alerts
    • Automated Opsgenie actions
    • Advanced alert enrichment
    • Advanced alert customization
    • Custom alert actions
    • Alert and notification policies
  • Customizable bi-directional integrations
    • Outbound integrations
    • Bi-directional integration with Jira Software and Jira Service Desk
    • Bi-directional integrations with ITSM Tools
    • Integrations with in-house/on-premise systems
    • Action mapping system
  • Incoming phone call routing
    • $10/number/month if from a phone number (1 free)
    • $0.10/minute if from within US and Canada territories (100 minutes free)
    • $0.35/minute for international calls
  • Heartbeat monitoring
  • Single sign-on access
  • Custom user roles
  • Central notification rule management
  • Advanced reporting analytics 
    • Downloadable and schedulable reports
    • Resource usage reports
    • Monthly overview analytics
    • Operational efficiency analytics
    • On-call analytics
  • 1-year data retention 

Enterprise – $35/user/month ($29/user/month when billed annually)

  • All Standard plan features
  • External services
  • Service status pages
  • Service subscriptions
  • Service and infrastructure health analysis
  • Team-based service management
  • Planning and scenarios
  • Alert to incident roll-up
  • Incident command center
  • Advanced post-incident analysis
  • Incident postmortems
  • Real-time incident event tracking
  • Web conference bridge
  • Free stakeholder communications
  • Data encryption
  • Conference attendance and efficiency analytics
  • Post-incident analysis reporting
  • Service and infrastructure health analysis
  • Unlimited data retention
  • 24/7 email, chat, and phone support

User Satisfaction

Positive Social Media Mentions 76
Negative Social Media Mentions 2

We realize that when you make a decision to buy Application Performance Monitoring Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Opsgenie reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Opsgenie. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Japanese
  • Spanish
  • French
  • Italian
  • Dutch
  • Portugese
  • Polish

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Product name:
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Opsgenie Comparisons

What are Opsgenie pricing details?

Opsgenie Pricing Plans:

Free Trial

Free

5 users

Essentials

$11/user/month

Standard

$23/user/month

Enterprise

$35/user/month

Available pricing plans:

Free

  • Up to 5 users
  • Unlimited number of alerts
  • Email notifications (unlimited)
  • Android/iOS push notifications (unlimited)
  • 100 SMS notifications (US and Canada)
  • 100 SMS notifications (International)
  • iOS and Android mobile applications
  • API request limits depending on the number of users x1000
  • Team-based organization and visibility
  • Data segmentation
  • On-call management (schedules, escalation, and routing rules)
  • Optional alert fields
  • Alert lifecycle tracking
  • Alert classification (tags)
  • Monitoring integrations
  • ChatOps integrations
  • 3-month data retention
  • Community customer support coverage

Essentials – $11/user/month ($9/user/month when billed annually)

  • Unlimited alerts, email, and android/iOS push notifications.
  • US and Canada SMS/Voice notifications
    • number of user x100
    • $0.10 per additional notification
  • International SMS/Voice notifications
    • number of users x25
    • $0.35 per additional notification
  • API request limits depending on the number of users x1000.
  • iOS, Android, and Blackberry Dynamics mobile app
  • Monitoring and ChatOps integrations
  • Customizable bi-directional integrations with Jira Software and Jira Service Desk
  • Downloadable and schedulable reports
  • Resource usage reports
  • 6-month data retention
  • Email and chat support

Standard – $23/user/month ($19/user/month when billed annually)

  • All Essential plan features
  • Unlimited SMS/Voice notifications for US and Canda and international territories.
  • Unlimited access to Opsgenie APIs
  • Rich actionable alerts
    • Automated Opsgenie actions
    • Advanced alert enrichment
    • Advanced alert customization
    • Custom alert actions
    • Alert and notification policies
  • Customizable bi-directional integrations
    • Outbound integrations
    • Bi-directional integration with Jira Software and Jira Service Desk
    • Bi-directional integrations with ITSM Tools
    • Integrations with in-house/on-premise systems
    • Action mapping system
  • Incoming phone call routing
    • $10/number/month if from a phone number (1 free)
    • $0.10/minute if from within US and Canada territories (100 minutes free)
    • $0.35/minute for international calls
  • Heartbeat monitoring
  • Single sign-on access
  • Custom user roles
  • Central notification rule management
  • Advanced reporting analytics 
    • Downloadable and schedulable reports
    • Resource usage reports
    • Monthly overview analytics
    • Operational efficiency analytics
    • On-call analytics
  • 1-year data retention 

Enterprise – $35/user/month ($29/user/month when billed annually)

  • All Standard plan features
  • External services
  • Service status pages
  • Service subscriptions
  • Service and infrastructure health analysis
  • Team-based service management
  • Planning and scenarios
  • Alert to incident roll-up
  • Incident command center
  • Advanced post-incident analysis
  • Incident postmortems
  • Real-time incident event tracking
  • Web conference bridge
  • Free stakeholder communications
  • Data encryption
  • Conference attendance and efficiency analytics
  • Post-incident analysis reporting
  • Service and infrastructure health analysis
  • Unlimited data retention
  • 24/7 email, chat, and phone support

What integrations are available for Opsgenie?

Opsgenie integrates with more than 200 applications including various communication and collaboration, monitoring and logging, ticketing, automation tools. Below are some of them:

  • Slack
  • Datadog
  • Jira
  • Amazon Cloud Watch
  • Zendesk
  • Zapier
  • Cherwell
  • Big Panda
  • BMC Remedy
  • Dynatrace
  • SolarWinds
  • SignalFX
  • Campfire
  • Catchpoint
  • GitHub
  • HipChat
  • Zapier
  • Uptrends
  • Uptime
  • StatusHub
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Reviewed By Louie Andre
Page last modified
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