Phorest Salon Software Review

PROS: If you're looking for software that is user-friendly and easy to navigate, this is the one. There are many features that I like, such as how it sends out client confirmation emails and text. I also appreciate that I can add birthdays, addresses, and other information to a client's profile. Another thing that I appreciate is how it can connect to social media and how it allows clients to post their reviews of our service.

CONS: Lagging is something we've encountered a few times. I also think that their customer support team can still be improved because it often takes them some time before they can resolve issues you raise to them.

PROS: Being able to stay on top of everything is the thing that I love the most about this software. Their section on reports keeps me up to date with what is happening in the salon, so I am always aware even if I am not physically there. I also appreciate the reviews feature of the software since it has driven up positive reviews for my business. We've received numerous good reviews on Google since we started using this, which is a big help in building a name for ourselves.

CONS: An improvement I'd like to see in the future is the ability to let my team members since their numbers, while at the same time hiding the numbers of other members from them. I believe in letting my workers seeing how much they are making, but the current version of this software requires me to give them access to everything and that is not something I am comfortable with.

PROS: I’ve been in the business for several years now and I have to say that there are a lot of bad booking systems out there. This is why I was very impressed with this software when I started using it because it addressed all the issues I had with the other systems I had been using. I literally couldn't ask for more when it comes to the features that it offers. I've had success after success with this software, even if making the transition to it was a little bumpy. To top it all off, I have encountered nothing but kindness, diligence, and in-depth knowledge from their customer support team whenever I approached them.

CONS: If there is anything that can be improved here, it is the overall experience with the app version. It could be more intuitive. When you compare it to the computer version, the app is much harder to operate.

PROS: As a piece of technology, this is remarkable. I like the app and the feature that reconnects us with clients. The ease with which appointments can be set with this software is also something that I appreciate.

CONS: A simple improvement that they can make is to give us the ability to open multiple tabs since you can't do that in the current version of the software.

PROS: We were using different software before this one and I have to say there's a big advantage when using Phorest. With the previous software, none of our issues got resolved. We are happy with Phorest's customer support, we always get a prompt reply and effectively resolve the problem we may be having while using the software. I am also impressed with the marketing solutions it offers plus our clients are enjoying the convenience of booking online without any hassle. I love the detailed reports too.

CONS: One thing I'd like to see them add is a place where the client's card information can be stored. I am also not a big fan of the online booking fees and the fact that the fees I have to pay for it are international. Another thing they could add is birthday reminders because it is tedious to have to go to each person's profile just to find out when their birthday is. They could also improve the Pay aspect of this software. We had an instance where the software added a 20 percent tip on all the products bought by the customer. We've referred this concern to the customer support and I'm looking forward to the improvement.

PROS: When a software performs this consistently it's hard not to be impressed. Other things that I was really impressed by include how user-friendly this software is, as well as how quick to resolve issues their customer service team is. The added features, brand app, and text messages are also appreciated.

CONS: We encountered an issue when we tried to import our clients' birthdays because the software did not support the date format we were using. I think one improvment that the software can introduce is to make it possible to have a UK and USA version. I'd also like more of our issues with the branded app looked at and resolved. Another area where they can improve is with the transition process, because I feel like it was not comprehensive and clear enough.

PROS: As a business owner, I appreciate how much control the software gives me, especially when it comes to what employees can and can't do on the system. The software is very user-friendly and intuitive. I also like that it is cloud-based since all the employees can easily look at their schedules.

CONS: This could be the top system in the world if it made a few changes, especially when it comes to the salon customer's point of view. As of now, the software caters too much to the perspective of the stylist or the salon owner.

PROS: I am impressed by how open and willing to help their customer service team is. Any issues we've had have been resolved quickly and promptly. I also appreciate how helpful their training team was, whether they were training the front desk or the owner. It was impressive how much knowledge they had of their software and how confident they were in teaching it to us.

CONS: This software should learn to adapt to the salons they want to serve, rather than have salons adapt to them. I own a salon that pays on commission, so I can't possibly be charged for using the software for online bookings. I chose to pay the flat fee instead because I was told it would include everthing but that has not been the case. I think it is the software that should be shouldering the cost or they should adapt to the way the salon does their business.

PROS: I most appreciate how this software made my work life easier. I am impressed at how well they conducted their training and how responsive their customer support team is. Features like integrated credit card processing and marketing, online booking, and reports are some of the other things that impress me about this software as well.

CONS: A couple of changes can be made to make the software better. I think they should look into improving their tipping as it tips on the total, making the customer pay more. I also think they should look into their use of military time as it can be confusing. They can also make it easier for clients to see their booked appointment. Currently, they have to log in to be able to see that.

PROS: There are a lot of things I like about Phorest. I mostly like that it consistently performs well. The customer support they provided is very helpful and responsive. I'm also enjoying its simple and easy interface, as well as its added features, the branded app, as well as its text messages.

CONS: It'll be great if they can fix the issue between using the USA and the United Kingdom, specifically the date format. It messes up our clients' birthdate data, we ended up having a problem with exporting it. More helpful info on the branded app, it feels like we could not maximize its use due to limited knowledge. It'll be very much helpful too if they can give heads up on the transition process.

PROS: It took us quite a while before we decided to use this software since we had to compare it with the other salon software out in the market. We ended up choosing this one because we were impressed by a lot of things. Just some of the things we were impressed by include their text reminders, their Reconnect feature, how the software handled day to day operations, the software's customer service aspect, and just how user-friendly this software was. We were already won over after the initial training.

CONS: I do wish it was easier to reach their customer service team. Currently, we have to book an appointment to speak with them and some issues need to be resolved immediately.

PROS: I appreciate how easy it is to set up and move appointments with this software. All I need to do is to drag an appointment, and voila! The timing of the appointment is changed and I don't even need to open the ticket. This is a feature that I am impressed with.

CONS: There is an aspect of this software that can be frustrating. When you're viewing your schedule on the phone, you can only see week by week. This can be very tedious when you want to see what you'll be doing months in advance. I hope they include this view in a future version because what I do know is to scroll week by week until I get to the desired period and that is such a big waste of time.

PROS: It is so easy to be impressed by this software because everything I have been looking for is here. First off, it is so user-friendly and easy to navigate. I am impressed at how they have integrated Google reviews and social media in their software, as well as how they have made booking online easy. The appointment reminders are also a nice touch and one I appreciate. Another thing that I appreciate is how easy it is to reach out to their customer support team. The team also works fast and resolves issues promptly. Another thing I was impressed by was how their training was both thorough and also digestible. I also appreciate how the made the program accessible to me. I can access it either on my phone or on my computer, allowing me to always be aware of my schedule. The app on the phone even allows me to book someone or cash them out and that is very impressive.

CONS: It's hard for me to dislike anything about this software since they work quickly on any changes you suggest so that the software always ends up working great for you.

PROS: There are a lot of things to like about this software but one that stood out to me is how appointments can be set so easily. I know our customers like that and I like it as well.

CONS: I would like them to include a feature that tracks how many hours an employee still has to put in so that their Pensum is fulfilled.